Everyone in here is very helpful. As soon as I walked in I was greeted and asked if I needed assistance. Went in to do a store pick up and I ended up staying to browse at their store. Small compared to other best buys but they everything I was looking for.

Well my visit here wasnt so pleasant.. my husband had asked an employee by the name of Charlie for some assistance in the audio/portable speaker section and as he walk towards by my husband his reply was yes ill get someone for you and as hes walking away he continued with maybe. We never got the help we needed so we decided to leave. We ended up going to the best buy in Mission Valley and the ppl there we so friendly and helpful, a big, big thanks to Marcos who answered our questions and left happy with our purchase.

I havent received friendly customer service from multiple employees like this in ages! I went to the store this morning to pick up my new microwave, which I ordered on the website. I walked in around opening and the man stationed at the desk by the door asked if I needed help. He directed me customer service to pick up my microwave. He also asked me my last name so he could proactively go get my order while the customer service associate processed my pickup. He was PROACTIVE and friendly! The customer associate was also friendly. She processed my order and by the time she was done the first gentleman had brought out my microwave AND brought along another friendly, strong associate to bring the microwave out to my car. I asked the strong person if he needed help loading my car and he said, Thank you for asking but Ive got it. People who smile, who say please and thank you - AMAZING. THREE OF THEM. 100% of the people I encountered at this store were all about customer service. 5 stars for sure!

Helpful staff, clean store - I did curbside pickup and my order was brought out to me within 2 minutes. I then went in for a screen protector installation and it was completed perfectly within 10 mins.Not sure why the other reviews are so negative.

Great experience. Bought a TV and had a million questions. Dan (sales person that assisted us) was very knowledgeable and patient with me. Thank you!

I was in a rush, Adam helped me out big-time. He got me dialed in, programed my new purchase and I was out the door in a short time.Thank you so much!!

Yes, I have been here for shopping and purchased an item or 4Was it a good buy? No.It was a Best Buy

I have had the worst experience of my life. I spent $1000 on a tv that had a scratch on the screen. I didn’t notice it, because it wasn’t for me. I talked to 4 representatives from Best Buy that told me to go into the store I bought the tv to return it. I am an elite member, which I thought meant something and I wanted to return the tv a few days after the return policy was over. The manager denied me the return even after I drove 2 hours and talked to 4 reps that told me to go there. I told the manager I was going to spend twice that on a new one. I have spent over 10000 there and I would have for sure spent another 10000 in the future. Best Buy has officially just lost another customer. I hope this helps anyone that is thinking of buying electronics. There are other stores like Costco, Target and Amazon that actually care about their customers

Simply awful customer service. You can’t get help in the store placing an order. Then they made me waste a day waiting for the delivery and installation of a $1500 dishwasher that never arrived. I quit Best Buy. It’s by far the Worst Buy I ever made. Never again.

Very disappointed with how little they actually stock in the store these days. Bummer that we have to wait on shipping for everything we buy.

Gr8 experience talking to such a knowledgeable salesperson. Informing me in our discussion on a soundboard & sub woofer. He gave me much value of his time to explain alot about many products at there disposal and I appreciated it immensely.

Pretty good availability and people are helpful.

Great service, but prices are higher than most. Found a great stereo for $169 that could be ordered online for $145.

Quality merchandise and qualified associates. Easy peasy shopping. Pick out an item online and go to the store to see it in person. I bought an LG gas dryer here and it was delivered 2 days later. It was installed and the old one removed. Most satisfied.

Its a best buy. Staff was friendly, stuff was over priced. Seemed like they were low on stock but covid was just ending so thats probably not on them.

Nice people. Always very helpful and knowledgeable staff.

Great. I did curbside pickup and they came out within 3-4 minutes

I normally dont leave reviews and to be honest I havent been into a BB in quite some time. If you are looking for anything home a/v Adam is your go to at this Best Buy and really over any BB in San Diego. I can say I am not sure I have not many people as knowledgeable and helpful as him vs any big box store. Got a solid deal and found out the next day something was missing from and open box item which should have been there. With no questions asked the next day he fixed the situation. I thought I was SOL but they made it right within 2 minutes. Go there, ask for Adam. He wont upsell you, and hell find the best deal and product for your budget.

Even allows trade ins similar to gamestop trade in prices though easier to go to a pawnshop. Still a great company to get your tech merchandise.

Nice and clean. Helpful staff.

I went to this store as it reported that the item I wanted was in stock. When I get there I cant find the item. Really hard to find anyone to help you. When I eventually found someone he said they are on the shelf where I had already looked. When I told him the shelf was empty he walked off in that direction. I had no clue if he was helping me or not. He did eventually come back with what I wanted. Managed to ring me up and place the item on the desk all without speaking a single word.

This store has a decent selection of tech products and appliances. The staff is friendly and helpful -- if you can find them. They will price match too, so youre not going to pay more.Open box items are generally a very good deal.One drawback is the short fuse on returns, usually only 2 weeks.

Very apologetic for problems with delivery. Quick service

Asked an employee on the floor, I thought the movie came out today, then he replied I dont keep up with the releases, then also said, didnt theyhave it available to buy online.

Purchased batteries ended up with a ten dollar gift cert. I HAVE BIG PLANS FOR BEST BUY IN THE FUTURE

Dropped off a tv for recycling and picked up a new one! Recycling is super easy, and I am glad they helped us pick a great Sony tv.

This Best buy is truly the best! we bought several items and returned several items over a couple days and throughout those processes everything was very smooth.Service reps came out of the building to our car and delivered the goods to us. All were wearing masks and were very kind and polite. I would definitely recommend this Best buy location- they do customer service well.

Great service, salesperson was knowledgeable.

Taylor helped us and we bought a Nintendo. He patiently answered all of our questions (and we had a lot). He was friendly and helpful and did not rush us. Taylor did an excellent job. Thank you!

Geek Squad is very helpful and they know tech.!♤♡

Even with the limited number of staff on hand during this time I was able to have all my questions answered & was able to get in and out quickly.

Great place with great variety, but some things only available in other locations.

Easy to park outside the store. ask when you enter the store for directions to what you looking for if your in a hurry to complete you purchase.

I was unaware that there was such an ink drought currently going on. I was a bit surprised that of all places Best Buy wasnt stocked. So it was a disappointing visit. They do however have a huge selection of electronics ranging from computers, laptops, phones, accessories, T.V.s, GPS systems, all types of appliances, roombas/irobot to name a few. I previously purchased a chromebook, irobot and T.V. at Best Buy. The fact that they have Greek squad services on site is amazing. Ive taken my computers to the Greek squad and even my phone for repair in the wireless phone allotted area. Best Buy is more on the expensive side, but you get what you pay for. So, besides the ink shortage, Best Buy has not let me down. If you need any of what I stated Best Buy has to offer defintely check it out!

Friendly helpful customer service.

A great store to shop in! Staff is very helpful and went the extra mile to ensure we were happy. Will return for future purchases.

I got a membership for the year from Geeksquad and they have updated all my new laptops and ipads, transfered old tablets laptops pics and important stuff to get rid of them finally there awesome and quick!

Good service, good prices, everyone masked.

Geek squad had limited computer expertise.

People inside are always helpful and knowledgeable. Prices are competitive with Amazon on just about everything. They have just about anything you could need electronics wise in stock typically. Also Geek sqaud support, and in store pick up.

They never answer the phone.

This is my go-to store for computers, however, they arent answering their phone right now. I let it ring for a long time and someone came along and picked it up and hung up again. Definitely taking them off my list for now.UPDATE-I drove to the store and they were very responsive and responsible about social distancing. I got what I needed in just a few minutes, excellent service. Just plan to not get much support by the phone, at least for now (July, 2020)

Extremely Frustrated - Ive tried calling this store to change the pickup person for my order because I cant do it online. I have tried calling on three different days, at different times of the day (morning, afternoon and evening) and no one picks up. Ive tried all options on the menu, and I can never get through, even after waiting over 10 minutes on hold!!! You guys really need to fix your phone system, or hire more people so the phone can get answered.

Friendly staff got what I have to buy in time short queuing at the checkout counter

Great service and advice!!

Friendly staff and good selection of products. Curbside and in store pickup is convenient and safe.

Great place to get Your every Electronic need 🤓

Meh, just your average Electronic department store. Not the greatest customer service and ridiculous policies. Definitely not worth the money nor hassle coming to this store. Amazon is where its at.

Very helpful staff quickly get you want you need, great experience.

Placed an online order for delivery but at the last minute decided to change to a curbside pick up. Raul helped me over the phone to fix my order and he flawlessly coordinated with Taylor to get my item to me just in time! Super happy I was able to get my purchase! Thanks guys keep up the good work!

Outstanding customer service.

I bought the wireless Sony noise reduction headphones 3 or 4 months ago at this store and they re not working now. What a ripoff! Ii called them about it and they wont replace bad stuff after only 2 weeks!

The clerk that helped me was great.

Very helpful.

Love Best buy, they have the best brands and fair prices... Helpful staff too. 👏👏🌟

I always seem to get annoyed and/or frustrated in here....

Selection is lagging in the toy and DVD section

How much does the job pay?

Just left Best Buy and was assisted by Sean at the Geek Squad. AMAZING SERVICE!!! It would only be fair and right to have Best Buys employees rewarded for exceptional customer service by giving them a respectable increase of pay for that employee of the month. He did a great job showing me how to understand my software options so that I can move my crypto from on place to another. I was impressed with his expertise and patience. Top of the line service!

Encinitas one GOOD customer service

Best buy always seems to have what we need at decent prices. We wait for sales most of the time and it always works out there. They always have good deals. Staff isnt as pushy as they used to be.

Pleasantly run store. Always a good a experience.

Thanks for the great service !

Its tough to give the place a complete 5-star review when the staff is efficiently knowledgeable, but then I look at it this way: (1) I do most of my own homework well in advance and come prepared, (2) their prices are close to Amazon, for those wanting to find the best deals (and they often price match), (3) they are convenient to my home, (4) they have a really good selection, and (5) I particularly like their providing a choice of either (a) no interest for a period of time, or (b) cash rewards, when paying for a product. And the best part of all? their 14/15 day Return Policy. It provides an opp to test drive a product, and for me, thats key. Thanks, Best Buy!

Great staff!

No waiting in and outGreat salesperson knew his stuff

Not much selection but everyone was helpful.

I have been going to this best buy for years now. Staff is always helpful. You can always find one and they always seem eager to help. Well maintained and knowledgable in their area. Everything is easy to find. Not to crowded either. Smaller than other best buys but still good.

Exerv received exceptinal customer service. Sorry, but not everyone can answer all their questions online! I needed help making my best choices and with the price match, I didnt over pay. I love that Best Buy still gives me an in-store shopping option and I will remain their customer as long as they do!

Lots of TV options.

Alex was such a great help in selecting our purchases, very knowledgeable, very nice young man. It was a pleasure shopping there, thanks.

I was only shopping for information on a couple items and found it with no worries. The staff member Brian back in the TV section was extremely helpful at showing me both items answering questions, recommending the best brand choice in several price points. I would recommend that store anyday!Parking easy, finding store easy! Many other shops local for a one stop shopping experience.

Given the wide range of product stocked, this Best Buy store does a GREAT job in having the most practical items available, on time. This latest visit I was only buying new movies, but in the past Ive purchased desk top computer and memory cards. They service on old computers is amazing. The Geek Squad took my old computer, recovered all the data on the old hard drive and transferred info to the new system. And they were quick

When you cant wait for Amazon to deliver theres always bestbuy

It seems that the only time I go to Best Buy is when I want to pick up something that I have purchased. I cant remember a time where I looked through the offerings on the Shelf. That seems so last century. Buy what you want online, and pick it up in the store. Easy peasy.

Good selection of Wi-Fi routers and extenders

Excellent customer service. I have to travel to this location from where I live in San Marcos for great customer service since my local store is so awful. The associates at this store are willing to go above and beyond to help. They are always quick and efficient here yet they never make you feel rushed. I had some specific questions about one of the prepaid carriers and rather than just referring me to their customer service # the associate brought out the cordless phone and offered to call them with me to make things convenient and make sure I got all my questions answered.

The best Best Buy Ive been to. I was looking for a new computer to continue working on clothing designs. I saw online there was an open box tablet at this location. I was helped by a nice young man and when we were checking out he asked what I wanted the computer for. I explained photoshop, in design etc. He told me it wasnt a good device for what i needed and led me to a great desktop. Very happy he helped me. The Lenovo desktop I bought is perfect.

My hard dive crashed and I needed all new equipment along with a transfer of my old hard drive. Best Buy to the rescue. I purchased equipment along with a service policy and all of my information was transferred within 48 hours. You Rock Best Buy...I am a Best Buy Shopper!

Excellent store for electronics, from computers to refrigerators and all in between. I go there at least once a week to check our new movies & buy. The staff is super and the Geek Squad for information & repairs are kind, helpful and VERY knowledgeable.

Very clean store. The LG representative was very knowledgeable and really helped us narrow down the TV that was best for us. Everyone was very friendly and helpful.

Service was great. Knowledgeable and helpful.

Quick service!

The staff is amazing and very helpful.

Went to the store to learn about washers and dryers. Travis Medlin was very knowledgeable and helpful. He was able to answer all our questions.

Seamless and simple transition from tech advice to purchase and store pick up.Awesome service. Top notch geeks

Most staff (if you can find them) are friendly and helpful. Sale prices are decent. They will price match Amazon and Costco! However, Geek Squad is just bottom of the barrel.

Can never find anything I need. Always out of stock or not available and have to order it. If I have to order something I will take my business somewhere else. I have lost all hope in supporting my local retail stores. They have made me buy everything online.

Here at the mobile center, Danny N is delighting my mother with his patience and explaining things in an understandable fashion. Please give him a great review and a big raise. I dont live in this area but she will be back.

Great selection of electronics and a very helpful staff. We just bought a new TV, soundbar, brackets, and installation and it only took 15 minutes. Highly recommended!Went in for another TV. Got what I wanted and scheduled delivery and installation for the price I was looking for all in 15-20 minutes.

Desktop PC stopped booting due to a failed hard drive, not the primary drive. Took it for evaluation and repair. They returned it 5 days later and when I took it home the D drive they had installed was nowhere to be seen in Windows. Returned it, they had to fool with it and get it to recognize the drive that they should have done before they returned it to me. Sent me home, I plugged it in and immediately had a keyboard failure. Took it back they said they thought it was a bad USB board and they would have to order it. I went to Frys which had it in stock and brought it to them. They then determined that that was not the problem and finally got back to me. I made a total of 5 trips over 5 days and paid $200 to get something done I probably should have done myself

Just got an awesome new Mac here. Tony helped me out and I want to say Thank You, she answered all of my questions and even price-matched my new desktop. Great experience!

Sure, theres a big blue sign that has the store name, but I have to pretend that Best Buy Encinitas does not exist.As an IT consultant, this Best Buy should be a solid, local resource. Instead it has consistently been a cost center of wasted time and frustration.Ive had problems before, but today was enough for me to say to myself: Best Buy Encinitas does not exist. It just isnt there. Go to Costco or Staples or a 7-11.Heres the timeline:- Friday, a client told me at 4PM that he needed a new computer Monday. I worked there until 8PM and was fully booked with family Saturday. My only time to pick up a PC was Sunday afternoon before the Superbowl.- Sunday, I placed an order at 12:32 for a PC and screen. The checkout said it will be ready for pickup in an hour.- At 1:36, I left the house to get the order- At 1:45, I got a call from Marco (sp?), saying there was a problem with the computer and they didnt have one for me. I asked him for options for other computers and he gave me none, just saying they could get one from another store and have it for me by Monday. I told him I was pulling in and asked him to get the store manager to help me figure something out. He said he was the store manager.- At 1:49, I pulled in. No Marco. Suspecting Marco was pulling the ol Im the manager trick, I asked the door greeter for the manager and said Id be over at Online Order Pickup.- I waited in line at customer service until Jonathan helped me. His nametag said supervisor. He went back and tried to sort things out with Marco. While waiting, I picked out a similar unit, an all in one with similar specs and price.- Marco and Jonathan came up front and confirmed that the PC I originally ordered was not in inventory.- Ringing up the all-in-one, it was over $200 more than the price tag of the display unit it was under. Turns out it was under a display that was out of stock. The unit I grabbed was similar, with no display.- I settled on a Dell that was the same basic specs as the HP I started with, but $150 more.- I checked out and got out of there as fast as I could to get home to prepare my appetizer for the super bowl party I was going to.Heres the rub: at no point did Marco or Jonathan apologize for the inconvenience, much less offer a discount on the unit I found. Marco misrepresented his authority as store manager and did not take responsibility as warehouse manager for the out of stock item or the time it took him to call me and tell me they didnt have it.And, if you think this review is long, I timed it (because Im waiting for my appetizer to cook). It took me less time to type this than I spent in Best Buy, trying to pick up a computer that I had already paid for.Time is money, I will save both in the future by pretending Best Buy Encinitas went out of business.

I just took my laptop to be looked at by Best Buy Geek Squad. I was given one answer over and over again no matter what question I asked and was cut off repeatedly. I asked to speak to someone else because this communication was not working. The employee told me to sit down, I said no thank you, and he turned around and told me again to sit down very rudely. It was disrespectful and I was shocked that it was done in a professional environment. After multiple requests to speak with manager, I finally did. He seemed very unconcerned with the situation and said he would speak with them. I will never purchase anything from Best Buy or use Geek Squad again.

Not the largest Best buy but it is well organized

They dont stand behind their product and their service is horrible. I bought a $2500 gaming PC from them. After a month, I had issues so I brought it in to their store for service. They put it under someone elses name and lost my computer so it took me multiple trips to the store to even locate my computer. After that got sorted out and many weeks of repairs, it still had the same issue. I brought it back again and they had to send it out for a new mother board. Many hours of sitting on hold, the manager was absolutely no help at all. She was rude and had no power to do anything. Im still waiting for my computer to arrive. Dont buy anything here.

They did an outstanding job. The price was very reasonable. They recovered all my data and set up my computer just like it came from the factory.

My Disneyland! I love black plastic! If it has a plug on it I buy it here

Best buy service is always good. They dont always know the answers but they really try. Exchange program is very good

I was helped by Charles, this guy was so helpful, even though I came in with less than 10 minutes to closing. I showed up in the customer service line and he got through the two people ahead of me quickly and got me out before the store closed. A welcome positive best buy experience.