Great experience with great service, and fast too.I went in with the part I needed to replace in hand. Let them see it, they ran up stairs and was back in seconds. First time here, wont be the last.

Very helpful staff and great inventory. Its nice to go somewhere to find something and you dont have to wander throughout the store looking for it!

Tony was very rude and hostile. He threatened to call the police because I am not a dog and dont need a muzzle. Ill make sure to warn everyone about this hostile individual and to stay away from this locationNo I will not email you. Ill speak in plain view for all to see. If I do any emailing it will be to Napa corporate about my experience at your store.Ill never buy from your store from the experience I had. You can thank Tony for that.. Advanced Auto is right down the road. I had a pleasant experience their and they had exactly what I needed which you didnt any. It was a blessing in disguise to have to go to Advanced Auto

The manager Tony, is a true professional and very helpful person.

Wish I could rate these people a negative amount of stars, sadly its not an option. They worked hard to deserve it though...Tried to return a part today: I had bought a relay thinking my cars starter relay was defective, but it turns out its fine, and therefore I dont need this new one. So I went to the store to return it, but as it turns out their store policy would not allow it for two reasons: 1) the part had been installed, and 2) I didnt have the original packaging. The policy states Any new item in original packaging and condition.They couldve simply gone with a simple, straight and polite Im sorry, this is our store policy, we cant accept the return [for this or that reason] (see above). I cant say that Id have been necessarily happy about it, but if treated politely and respectfully, Id have simply said OK, no big deal, and accepted it. Im a fairly reasonable person...Instead, one of the clerks and someone who appears to be the store manager (I dont know? Thats the impression I got, but if shes the store manager I doubt that place will stay open for long, you cant be that rude and work in retail for very long) proceeded to enter a whos going to be the rudest to our customers contest (maybe its a store game they do when theyre bored), and proceeded not only to interrogate me like I was some sort of shoplifter who was trying to return a part I had bought somewhere else (I had the freakin receipt FFS), but she also grossly exaggerated the amount of wear I had inflicted on that poor part... listening to her, the relays pins had been gouged so badly from being inserted like 3 times into its socket, the part was totally unfit for any future sale. Look at these scratches on the pins! For a moment I thought she was going to call the relay abuse phone line so they would come jail me... give me a break. Nobody would have even looked at the pins and any light scratches there might be on them, its a relay. I sure didnt.From there, the interrogation swiftly moved on to the next mystery: the fact that no, I didnt have the original packaging, and yes, thats how it was sold to me. Had they acted less like complete and total a**holes and politely asked for an explanation instead of flat out saying I was lying and that no I didnt, I would have simply explained to them that yes, it came in a packaging, which the employee who sold it to me took the relay out of to make sure it was the right one, never really bothered to put it back in, and I did - myself - ask if it was OK for me to leave the packaging with him, because I didnt think Id have any use for it. Didnt occur to me a return would be involved, and I guess it didnt even occur to him either because he didnt warn me you cant return it without its box (which I dont fault him for, I didnt think about it so why should he?). And anyway Im pretty sure no future customer would care if the relay came in its own box or not...It really blows my mind. None of this was necessary. All I wanted to do was to return a relay. All they had to do was to politely say they couldnt and why. I certainly would have disagreed with the reasons, but I wouldve disagreed respectfully. Why would you go out of your way to be rude and disrespectful to your customers and treat them like theyre dishonest? SMH. Never going back to that store.

Tony is always great in getting right parts for my cars! Because he was mechanic he is also extremely helpful in answering my car relating questions. NAPA is the best place for car parts shopping.

Very nice staff/drivers a long with an amazing manager. Would definitely go to this napa anyday as a customer or even a commercial account owner!

Ask for Tony, always so helpful

Tony was fantastic!! Only auto store I will go to now!!

Ive only been there twice but the staff are helpful and nice. I didnt have to wait in line either.

Ordered parts online a few weeks ago, and have had them since 07/02...long story short, wrong part...took back and had zero issues with return. They have always been easy to work with. Kinda a throw back to parts stores from yesteryear. I always try them before the AAs and PBs....

Excellent Staff and quality service

Be smart and dont go to napa. The fat guy with white hair in the front is the laziest worker ever. Waited over 15 mins for part that was already pulled and ready becasue we call in and ordered earlier. He took 15 min for 1 customer and refused to help me after he left until nice lady came out from the back and helped me. Wasting peoples time. Incompetent dummys every where. He should be fired. Calling corporate to file in a complaint. Save your time and just go to advanced auto or something atleast theyll help you within a min of you arriving

Tried to get price for shocks over the phone. I was asked to hold and was put on hold for 25 minutes. Just gave up and hung up. Think I will go to advanced auto. Not very professional at ellicott city tony.

I ordered a 10 ft long X 4 inch thick exhaust pipe. It took approximately took 4 days but, instead the guy ordered flex-pipe by accident. So, ordering the right exhaust pipe cost more $. I dont think so.

Got me my part very quickly (less than two hours, no deposit necessary). It was the right belt. They close at 6pm FYI.

They had a part that I needed and no one else had 👍👍👍

After 1.5hrs of buying some spray can to later discover wasnt the right thing i tried to return it and as i walk into the store the manager asked me why are You back here.. long story short they dont have any refund policy he refused to accept the return and after i ask for where in the store o receipt said i cannot return unused spray paint and sandpaper he said he will do the return to later try to without telling me charge me a 15%-20% restocking fee again i asked where was that policy and he didnt care so they kept the products and my money now the case is on the BBB and also proccess through my bank transaction protection. this store Suck. too bad i have a been a napa customer for over 10 years to bad i stop at this location this wouldnt ever happen in the napa in cockeysville.

Everyone here is always very helpful. Shout out to Joe, Holly, TJ, and Tony!

Called to get help since advance auto didn’t have a part. Employee said we close in 10min and was not interested in helping.

(Wrong store) This one I went to once it was good. Small, friendly, I nearly missed it because its around back.

Didnt try to sell me extra garbage

They are actually helpful.

Great people great parts

They are very helpful

Great service

Excellence from start to finish.