Great customer service, great technicians and even better pricing. You wont find a better shop, guaranteed.

So kind, helpful, quick and cost efficient. The lady who answered the phone and handled the paperwork has an incredibly warm demeanor and made a very stressful situation pleasant

I have went to Tuffys a few times with some major radiator problems. They were always so accommodating and very nice. They also discovered a problem with my brake rotor and did not think twice about going out of their way to fix it. Nic and Bob are very professional and I would recommend Tuffys to anyone who likes receiving that small town courtesy that todays mechanic shops seemed to be missing!! A BIG thank you! Trisha Flowers Elkhart IN

I went for oil change and was helped by Bob. He is an amazing guy. Knows a lot and never tells you to do stuff unless your car actually needs those.

Replaced the alternator on my 2012 Honda crosstour. Needed a battery and head gaskets so I wont have the problem again thank you . I will return to do business again.

Nice and pleasant employees, $1600.00 manifold gasket an ball joint work done on my car.

Had brakes done Bob was very nice and did a good job on my work truck the price was fair so I would use them again if i need work done in that area..would have gave a 5star but Bob is former Navy Marine corps semper Fi

Great service, very happy with their work. I totally recommend it.

I love Tuffy. Bob is amazing and always straight forward with me on anything I need done to my car. Its the only place I go for car maintenance.

Found exactly what I was looking for after searching everywhere

Fast but expensive.

They are awesome, great customer service!

Over priced tyres to RIP me off 1250 to fix a brake line

Years ago I owned an old blue Chevy truck. Lived in the country and needed a side job done. Wanted dual exhaust and the cat cut off. One of the long time employees said they dont do that work because its illegal. Told him what it was gonna be used for and he accepted me. He did everything I asked and did the best job Ive seen done. Took it back a year later because rust on my truck destroyed one of his welds. He fixed it free of charge. Awesome old school workers. Shops just cannot compare to the great hospitality here and work. Whatever the price, they do the job right!

Paid $348.27 for a Body Control Module and waited four weeks to be told that the part wasnt available and that mine had been sent out to be rebuilt but couldnt be rebuilt so the same part was put back into my van. My vehicle wouldnt start when I picked it up and I was shown how to unplug the module and plug it back in when I needed to start the vehicle. I contacted the corporate office and was told that I would receive a refund. Just checked my account and they took another $348.27 from my account instead of issuing a refund. I have been dealing with this issue close to three months now and still do not have a vehicle that runs or the refund that I was promised plus I now have another $348.27 taken from me! Dont trust them with your vehicle or your money!

I was having several issues with my truck. Jose checked it out and told me exactly what was going on. He was very polite and informative. I thought I would be able to hold off a few weeks before having to get it fixed. Unfortunately 2 days later my truck was not drive able. I contacted Jake, he went above and beyond to help me get my truck in and fixed as soon as possible. I have never had a mechanic that cared so much about their customers and going out of their way to help them. These guys were great! I would definitely recommend Tuffy Tire & Auto Service Center. Thank you again Jake! I really appreciate all of your help! :)

Looks a little run down but very helpful employees that are willing to answer most questions you have

Went to Tuffy by the Concord Mall. Bob was very kind and his guy there did a really good job. They replaced all 4 shocks and a couple brackets and did an oil Change on the truck. No one can beat their prices. The customer service was excellent! If you are tired of being pushed through like a number with over priced, rude people that act like you are a bother. Then dont do it any more, just call Bob at Tuffys, its great old fashioned customer service and he doesnt over charge. We highly reccomend this place.

Bob and Dave are very helpful. They work hard to get you back on the road as quickly as possible.

My wife and I own a fleet of vehicles for our business and each vehicle accumulates roughly 100,000 miles per year per vehicle. I spoke to Steve the owner and he hooked me up with a fleet deal for a pretty good price. I started taking my vehicles there and I have had issues with nearly every vehicle after picking them up. Im not going to go into complete detail otherwise this will be a long message, but long story short, Steve made it right with me each time. I understand mistakes will be made and it only matters if they make it right with you and have Integrity. The last job they did for me was a clutch job in which I supplied my own parts. I got my vehicle back and made it about a block down the road and my clutch started messing up to the point where it became undriveable after about 5 miles. So I got a hold of them and they offered to look it over to figure out the problem. They ended up not diagnosing it properly, so I took it down the road to another well-known shop and had them diagnose and ultimately fix the problem which was a damaged slave cylinder. They think the slave cylinder got damaged from the clutch job, but it was also an original slave cylinder and could have been wore out as well. I contacted Steve and asked what he would be willing to do about me having the bill at the other shop when his shop should have diagnosed it and fixed it. I offered to split the bill with him and he countered that with offering to pay for it in full plus a little extra. Im not quite sure if that was a going-away present to where he dont want to work on my stuff anymore or if he was truly making it right about that issue. I guess only time will tell. With my vehicles being used over the road, its very critical that my stuff is done correctly and in a timely manner otherwise I lose a lot of revenue. That was the only negative thing was the constant issues costing me a considerable amount of lost revenue which made the fleet savings that Steve gave me nonexistent. But they are willing to go above and beyond and correct their mistakes and that is the reason I am giving them a 5-star.

I had a driver Break Down In our Ford Cargo Van at 4:00 in the afternoon. I got a tow truck called and then I called Tuffys to see if they could Look at it if I had I had it towed there. They assured me they could. Shortly after 5:00 I received a call from them asking if I was still coming. I assured them I was and the tow truck was just getting there. It was 5:30 by the time they got my van. They found the parts Charged me a fair price and my driver was back on the road by 7:30. Tuffys closes at 6:00 and they stuck around. Our delivery was made on time and our customer had no idea we even broke down!!! Thanks So Much!!

Had a great experience with Tom today, the manager at Tuffy.Ive ran into some bad luck with totalling my vehicle a few weeks ago and then my rental breaking down on me which landed me over at Tuffy.I called the rental place a number of times letting them know what was going on. But to no avail. They never called me back.Needing a vehicle I thought I would go talk to the manger (Tom) at Tuffy face to face.By the time I got there he had all ready taken charge of the situation and ordered parts. A risk on his part.We talked and with the price being so reasonable and the service being outstanding I decided that I would just pay for the work and move on from this bad situation.Im so thankful for Tom and the team at Tuffy for being fare and helping me out of a disaster.Had a great experience with fast service and somebody that is actually willing to get work done.Highly recommend Tuffy

I was very surprised when I stopped in at Tuffy for an estimate to replace the converter on my Jeep, that not only was the quote good but it could be serviced then. Tom and his crew have great customer skills and left me with a feeling of confidence that the job would be done right and on time. I am very pleased! Thanks again Tom.

Great place to get your car worked on. They will work with customers parts (just pay labor of course). If you bring it, tgey work it. I would come here to get my car worked on anyday.

Any issue I have had with my cars they are the only place I trust Tom is very honest and doesnt try to sell you what you dont need. They are always quick to get it done and overall just excellent customer service. You can walk out knowing they are not trying to pull a fast one on you and as a woman thats been a concern but definitely do not have that here any questions or concerns are always answered and explained to where you dont need to be a mechanic to understand which is appreciated. Id give them 20 stars if possible but settle for 5☆

I had an exhaust leak that I was told would be an expensive repair. I went to Tuffy at 5PM hoping they could look at it Ann setup an appointment for the repair. The Tuffy team did better than that; the inspected, explained the repair and performed the work . I was amazed at their speed and quality of their work. And the cost? I feel Tuffy is very price competitive and repaired only what was needed.

Friendly people, easy in easy out. Go see these folks forget discount tire or any of the others around!

We have taken several Vehicles here over the last five or six years and we have always been treated fairly and received good service. The staff has earned my continued business. Their prices are fair and their turnaround time is pretty quick.

Great Job on My vehicle. I took my car to Midas and Muffler Man and they couldnt even find the problem. Tuffy found it right away and fixed everything in one day. Price was reasonable I would highly recommend them to fix your car !

Great service and quality work

Do not put trust in this place to fix your vehicle. I did not know anything about replacing my radiator so I take my vehicle here, after paying 500$ for the labor and everything they tell me that I need my thermostat replaced. I put my trust in this place to get it done. I go inside to check on my vehicle and the mechanic says he started on it and I can look so I walk back to my car with him and he has the hose off, drained the coolant and my car is just sitting... then I say okay how much longer and he says maybe an hour! I say, why? All you have to do is replace the thermostat right here as I’m pointing to it.. and he says I was just taking A breather. Then proceeds to say maybe 30 more minutes. At this time I’m angry. So I’m waiting outside and see the mechanic walking out, he tells me he has the wrong part and needs to go get the right one. Now how is this possible!? This place is a joke and the mechanic does not care about anyone’s vehicles. A thermostat should take less than 30 mins! Now I’m paying over 120$ for this. Ridiculous.

Called tuffy with what I call a emergency. Oil leaking out in big amounts, oil spraying all over under the hood, and no oil left in the vehicle. When I arrived I was greeted by the friendly staff, they listened to what happend, what I seen going on and even what I thought was wrong. They pulled it into the bay, seconds later problem found told me come take a look. They also let me know with oil all over my alternator was compromised and may fail(tuesday) They worked hard ALL day on my vehicle only taking breaks while waiting on parts, they worked past close on it. Thursday my battery light comes on I knew what that ment. I drove straight to tuffy left it running in the parking lot told them battery light is on they pulled it right in. As they told me tuesday it was failing!!!! With it being less then a year old the manager called the part store for me and got that taken care of. They go above and beyond, they have amazing teamwork at this store ! They also have two finance options (no credit checks)witch helps a ton when your in a crunch!!! THANKS AGAIN GUYS!!!!

We were having trouble from what we thought was our muffler for a few months, finally decided to head to Midas in Goshen to get it fixed. We had been there years earlier to get our muffler replaced. We didnt know that the place had closed. We always read reviews to check out businesses before we hire them. Tuffy was over the top with the best reviews, Tom introduced himself with a hand shake and ask us how he could help us. We sat in a comfortable waiting area while he checked out the car. In less then an hour it was fixed and and we let Tom know that we appreciate the fast service. I would highly recommend this team to anyone . Thanks Tom for all your help. Its actually rare these days to find a business where the customer is treated like an old friend. God Bless

I happened to think about getting the repairs done that i needed on my way home from work, so called them spontaneously, and they got me in there within 5 minutes of my arrival, and had exhaust work done, pipes and muffler replaced, in a very short amount of time. Quality work. When I got in my car to leave, it felt like a whole new car! Very friendly and polite staff, great communication, highly recommend!

Dave really was very helpful and got exactly what I needed and he even stayed later to make sure everything was done. #fuel pump and dual exhaust with stainless tips..

Had an issue with my brakes not holding pressure so I went in to have them looked at thinking my master cylinder was leaking and it turns out it was good and i just had air in the lines so Tom saved me about $300. I also like the fact that they are open past noon on saturdays. keep up the good work guys!

Will never go back! Took 3 trips for them to get a old change right.

The staff at Tuffy were kind, friendly, knowledgeable and quick to repair my cars! They were able to repair two of my cars in one day. No one likes to have to deal with car problems, let alone dealing with two! I appreciate the care they provided for me.

Tom and his crew are great people and take pride in what they do. I called on Friday right before they closed and Tom said we open at 8am, bring it in and well take care of you and they did just that!Thank you for the great service!

Tom and staff are wonderful team players. Their quotes are spot on and their work and attention to detail and safety are outstanding.Thank you getting our vehicle in quickly and preparing our car for additional safe journeys.

I went in a Saturday and found them to be extremely busy. At first they politely deniedmy request for an oil change, but when Id backed up and getting ready to pull out, oneof the gentlemen was standing at my window.He had said he was supposed to be on break, but could squeeze my truck in Thats the service I got !!!From the time I got there to the end they were top notch. I wasnt aware they didnt take a check (after they had done the work in the horrid heat) and was beyond embarrassed. Again, being the classy men they were, were very patient as I figured out another means of payment.Thank you so much Ray and Juan !!!!

Tom at Tuffy has been servicing my vehicles for the past few years. They always work me in quickly and have extremely good prices compared to other places. I trust them to do a great job.

A great place to go for car service. Always had great experiences with them. Theyre professional and looks out for your best interest

If I could review without a star I would! I took my mothers van in because she was concerned and wanted to get her brakes checked, thats what you got to do I paid the $40 to have them check it out just for them to give me a quote of almost $800 of work that needed to be done to brakes, rotors, and calipers!I decided to get a second opinion took it down to Daves Auto just to find out everything that he wanted to replace was brand new! She only need brake fluid!! Absolutely horrible! Had my elderly mothher went bt herself she would have paid $800 for nothing!

Friendly, congenial staff; the wait was brief and communication was good. They do a nice job with my car, offering helpful suggestions for possible issues I may encounter in the future but without pressuring me to have them taken care of immediately.

Tom and the staff at Tuffy have been consistently fair and helpful.They have always presented options and explained necessary repairs well.My experience at Tuffy has been positive and I have been a customer for nearly 10 years.

Any time my vehicle has a problem I take it to Tuffy. I trust Tom to quote me a fair price and they can always get me right in. My expectations are consistently exceeded and Im always happy with the service. I dont know much about cars, and I never feel misled or taken advantage of. I appreciate the crew at Tuffy!

Tom and the crew went out their way to get my truck fixed and ready for my up and coming trip. I had to return with another issue and again they went above and beyond to help me get back on the road. Tom kept me updated with any news on the progress of my truck. He also answered all my questions and well expained everything.

It is very relieving to have found such a reliable business to go to with my vehicle. The professionals here do incredible work and at reasonable prices. Whether you need an oil change or a major repair, Tuffy is the place to go.

I knew I had issues with my truck, but I am limited in my available resources. Tom took the time to examine my truck thoroughly and physically pointed out issues one by one so that I could see them while also quoting me on what needed to be done and which items should be done in order of importance. I WILL go there again for many of the repairs that I need.

I needed brakes done quickly as they suddenly were giving me trouble and I needed to travel out of town later this week. I stopped in at Tuffys and was able to get in right away and they looked over the car and called promptly to give me a quote. When I questioned Tom about the job and why the calipers needed to be replaced he explained everything to me in laymans terms and very patiently. The car was done promptly, I was called and the warranty was explained to me. Tom was courteous and though it cost a little more than what I was prepared for I feel confident that it was a job well done and if not that it will be made right.

The man thats works at the counter is very knowledgeable about auto repairs

Tom and his staff are top shelf. They explained the problem and quickly did the repair. Even have a loaner car to help working customers. WOULD HIGHLY RECOMMEND!! Thanks for making a stressful situation easier!

Great repair place!My car sounded possessed; revving loudly, shaking badly and check engine light blinking from misfires. I had the car in to a different auto repair place (Sears auto) that could not figure out what was wrong. they pretty much had me throw money and parts at it until I was broke. Took my car home $600 lighter and no closer to a solution.I took the car to Tuffy next and they had it figured out and fixed the problem in less than a day! They are affordable, helpful, knowledgeable, and can exercise the worst of car demons!Thanks again guys you are the best and I will be coming to you for all future repairs!

Took my 2017 ford flex there for an oil change just before a long road trip on 7-27-18.Got home from trip to find less than a qt of oil left in engine because of faulty installation of oil filter. Almost cost me a new engine. Go somewhere else if youre smart.

Years ago this store broke the shifter in my Volkswagen. The tech clearly didnt understand how reverse in Volkswagens work and it was forced into reverse.They refused to acknowledge this and refused to listen as the change was nowhere near the shifter.Finally the work they did on the exhaust failed days later when welds broke.The final straw was when they attempted to charge me to fix their initial poor work.

Tom is always friendly and always takes care of me. He keeps me informed on what my car needs, and more importantly, what my car doesnt need. I will always bring my cars to Tuffy for service. Thanks Tom.

I have not had my vehicle serviced by them but noticed recently while waiting at the they were out in the parking lot revving out a car, hopefully it was not a customers car. It was blowing smoke, maybe they were getting the oil to flow better to have it ready for the customer when he picks it up. Ill check them off my list of trusted places to take my car.

Tuffy Tire & Auto has been there for us on several occasions and they have not disappointed. I appreciate having someone I can trust. Not only in the work they do, but pointing out when we dont need to spend money also. You just dont get that type of service everywhere. I highly recommend them.

I drove my buick there because of an exhaust leak in my catalytic converter. Spoke with the manager told him the problem. He said they would weld a whole shut in my catalytic converter. He lied they made the leak louder instead of quieter. Pissed me off I demanded my 💰 back. Dont ever take your car. I wouldnt take a toy there. Those people r dishonest.

Great service. It was timely and there were no hidden fees. They were also very courteous and efficent.

Super friendly and efficient! Waiting room was nice. I will definitely go back!

Very good prices with a lot of knowledge. Would not consider another place.

Great friendly service done right and in a timely manner.They exceed the customers expectations.Have a great day everyone.

Was looking for repair shop...the guys here were very helpful, and sent me to a great place!

Definitely a good place to go. Service was great, prices were great, and customer service was outstanding. Thank you

Ran out of oil and had to get more. Turned a 15 minute oil change jobs into a waste of two hours of my time. Wouldn’t every bring my lawn mower here. Stay away by all means necessary

Was traveling home with our camper. Brakes caliper was catching called Tuffy shop and asked if they could get us going the same day. Since I was from Chicago I thought they had a hour and half to finish it until close, tight to be sure. They actually had 30 min to close with the time difference. The guys ran out and got the calipers and stayed a hour after close to get us back on the road.Great service, would recommend!Thanks GuysAndy

Good guys, seem to know their stuff. Tom is a rare guy. Honest, straight forward and fair.Try finding that in any other shop.Im an out of towner and normaly expect these places to gouge.I will use these guys again. And again, and again.

Called them for an overheating issue and they got us in right away...worked on the problem, which was NOT muffler related, and got us back on the road within just a couple hours! They seem to really care and go above and beyond normal customer service! Rates are great, and they certainly have earned my return business for all our vehicles! Thank you Tuffy Team @ 3703 South Main Street in Elkhart Indiana!!!

Always stand by their work. Many times the work they do outlast your car. Yesterday I got my starter changed, and when driving down the road I noticed steam. Turns out a hose got a hole. Went back and immediately got a free fix.🙌

I brought my car in for a break pad replacement and when I got my car back it was vibrating when I hit about 45-50 miles an hour. I found out that the caliper had been broken. I took the car back and asked if it could have happened during the break pad change. I was told “Ohhhhh NO! We don’t touch the calipers when replacing only pads.” -Well I believed it because I was ignorant to anything that had to do with cars. I was charged $413.19 for the damage they costed me, due to the caliper messing up my new breaks and my rotors. I get the car back and I’m on my way to work going 55 miles an hour and my break light kicks on. I go to test my breaks in a panic, and my peddle went straight to the floor. No breaks at ALL. All the break fluid leaked out of the tire they worked on. They got a tow truck to pick my car up. I asked for the bosses number because at this point I realize I was lied to about “not having to touch the calipers” and wanted my money back, especially since I almost died AND missed 2 days of work. They refused to give me the number and said they took down my information for him. It has been 3 weeks tomorrow, and I’ve called over a dozen times... No one ever tried to make things right with me on that. Never got my call back, and never gave me his number - after all this time.I would not recommend this place to a single soul. It was an absolute JOKE!!!!I’d give them -5 stars if it was an option

They over charge they told me it would cost 600 dollars for a 99 dollar radiator only _8 bolts 1-2 hour later I put it in my self

This is the only place I will go! Honest, fast and thorough. Highly recommend!

Fantastic service. Quick turnaround time. Highly recommend.

I have always had a good experience with Tuffy.the guys there are really nice.they do a good job of getting you in and out.

Its was a great experience and fast the guys there are so nice and are so understanding not to mention never getting tired of my childrens 50 million questions and its the only place I like to go keep up the great service tuffy guys I will be back you guys rock

As always Tom and his guys did an excellent & they always take care of me. Love coming here.

Every time I take my car to Tom at Tuffys the service is awesome!! He is very upfront with the cost and all of my options.

I received a very expensive quote from a local business to replace my muffler. I went to Tuffy to have them take a look and they got me in, patched my muffler AND changed my oil for 20% of what I was quoted from another business...all in under an hour. I am so glad I stopped.

They went out of their way to make sure my vehicle was safe to drive and fixed it the same day. Such nice and friendly service!

Tom and his crew are very professional and repair only what is actually broken. Their prices are fair and their service is wonderful!

Excellent service reasonable prices dont. Sell. You something you. Dont need

Tom at tuffys was great! His service and work were fast and efficient. Thanks

The service techs were friendly and knowledgeable. The service was well priced and performed efficiently.

Even though they were very busy, they were able to get my car in right away for an oil change.

I had a great experience. I just came in to get an oil change but I left with my new go to repair shop, very friendly and honest service.

Tuffy Its tuff to find a better deal.

The tuffy I went to ROCKS!!! Very friendly and helpful. I havent been there in a year and made a appointment for today for brakes and tranny flush and he remembered me and all the driving I do out of town. Answered all the questions I had and listened to my concerns. Throughly checked my vehicle above and beyond. Definitely will continue my business with them in the future.

Tuffys has been the most reasonable place I have found,They do the,best work for the lowest prices,Tom treated us like family and didnt try to sell us extra things we did not need like Midas always does!Plus he got us in and out real fast!Didnt have to wait for 3 or 4 hours like midas! His team was also real profesional! Good mechanics,they know there work!

Excellent service done quickly! Will definitely be going back.

They always are available when I stop in for an oil change. Clean waiting room and excellent customer service.

Great guys great place.good prices great deals.tuffy is the only place.that keeps my race car on the track

Always great service with Tuffy, they go above and beyond to fix any issues they can for me at a reasonable price

Customer friendly and helpful service. I will definitely be back.

Excellent service and friendly personal.always excellent service. Thanks also for the friendly personal..

They always do whatever they can to provide the best service at a reasonable rate.

Nice place to get ur oil changed!

I called to make an appt. To have a headlight bulb installed. Alex answered the phone in a most cheerful manner. He then said that I did not need an appt. To come on down and they would take care of me.When I arrived, Tom greeted me. I told him I had called and had spoken to Alex and without hesitation he took my information and after just a few moments they pulled my truck in! I was both pleased and surprised!Then, even more surprising, they were done so fast I barely had time to play a full round of Wordbrain on my phone! I cannot believe that I was in and out so quickly. It doesnt usually work like that for me.So, THANK YOU TOM AND ALEX FOR A JOB WELL DONE!MERRY CHRISTMAS,Gina Fragomeni

Did a good job of taking me as a walk in oil change. Friendly.