We went to return some clothing and to get a water bottle, plastic hangars and a button-cell battery (we lead a notably exciting life!). All items found and all activities completed without problem. Front desk girl (for the returns) was very kind, helpful and personable.

Quality of goods is lacking. Cheap stuff without a cheap price tag. No selection. You will be lucky if you even find what youre looking for. Fantastic place to go if you have lots of money that you want to spend, but you dont really want anything to show for it.

A bit rough but still good to see them kicking. Amazon is killing their business. Hopefully we still see them here in 10 years.

Im so pissed off!!! Why cant I exchange a pack of diapers without a receipt?!?! Its not like I wanted to return them for money. I got them at my baby shower and my daughter grew out of that size so all I wanted was a larger size. Everywhere else like Walmart, Target, babies r us, etc. Never gave me any problems. I guess since its tax season I will just be taking my money elsewhere. No wonder you keep losing costumers.

Just your basic Kmart. Relatively clean and nice staff. Had some good deals

A testament to the death of small town retail. Relatively well stocked except for some odd outliets. Very few staff.

Poor customer service. Tried to contact their corporate and after an hour and a half on the chat and via phone, was given a generic, sorry, we cant help you. Ill just frive the xtra 10 minutes to Target.

While the cashiers have lots of personality and so seem to genuinely care, the store seems really dingy compared to the one I usually shop at. I dont know if its the lighting or the fact the electronics section is so much more bare when compared to a competitor like Walmart, but its legitimately depressing the closer you get to the rear of the store.

A decent store. We go there a lot, and most of the time we find what we need. Service is not great, but overall it is good.

Always disappointed when I go. From the lack of selection to the unfriendly customer service and forget about it if you actually have to return something.

Customer service was fantastic. She helped me save over 40.00 on my purchase today. 😀

Please visit, this Kmart it is a lot more modern, than others. A nice selection of items !!! Nice Service.

The cleanest most organized Kmart Ive ever been to. Floor associates are always ready and willing to help.

Worst customer service I’ve ever experience. They don’t even pretend to care or be helpful. No wonder the company is going under.

This place is horrible!!! Everytime my fiance or I go to cash our checks that are not even over $500 they always say they dont have cash to cash the checks. Like seriously, what kind of store doesnt have cash? And even so, if you dont have cash to cash checks then, dont offer check cashing services if you cant keep up with the demand. And on top of that, the customer service ladies look like they dont even want to work there! Really bad customer service overall.

More and more empty shelves every day. What they do have in stock is discontinued so dont expect to be able to do a trade in if you need to return an item. They either need to admit that they are going out of business and put everything on sale or just flat out close. Pointless to even shop here.

Was slightly a mess. Could be because they are closing in a few months.

I will never go back to Kmart for any shopping. Tried to exchange s.th. with receipt. Girl at desk was incredibly rude. Told me the item was not on receipt and could not give refund. It was! After 10 minutes I finally got refund over my debit card . The other items I bought, i did not even get a bag for them. I just stuffed them in my handbag . Never been treated like this before.

There is a reason Kmart are all going out of business. customer service is slow and uninterested in true service. they hire anyone with a pulse

Came in to store wanted to use bonus points had a coupon spend 20.00Get 15.00 off item came to 19.99So to get to 20.0o bought a staple puller was told could use that it’sConsidered groceries disposableHate this store

Very helpful cashier. small-town friendly. thx

Wad a great experience. I had 2 different people ask if they could help me 😁😁😁

Its a pretty decent kmart for the stores that are left. Clean and kept up.

One of the nicest and cleanest stores!

I dont normally post anything but I have to say K-mart Sucks!I bought a pair of $40.00 leather shoes there on May 7 and the leather is tearing on the shoes less than a month later? I am is not hard on my shoes and when I called them, I was told I cannot return them because they are worn! Who doesnt wear shoes they buy? Well K-mart ..you suck and I am done shopping at your store! I can and will take my money elsewhere.As will my family.

Kmart, for when you need...something but dont feel like driving anywhere else. Seriously dont know how they are still in business. This particular store is staffed by rude and/or incompetent people. Im sure there are a few decent people there but Ive yet to see them.

Easy experience. Quick and criendly staff.

I like this kmart cause the store is always so clean and stuff is always instock.

It seems that every time I go to Kmart for something specific they dont have it. Last trip, they didnt even have the vacuum filter to the vacuum that I bought at that very store.6/14/15 UpdateLack of common products is still a problem as is quality products.The pharmacy has been a disaster for the last year after a good pharmacist left. It looks like there is a new pharmacist who is doing a decent job and things have improved. The pharmacy seriously needs a 2nd register.I would also avoid purchasing Kmart products online if possible. I recently purchased a dehumidifier because of a coupon and to use up some points and it took two weeks to be delivered.1/4/2018The other day I experienced my first trip in years that I had four items on my list and they had all four. If I need one or two things there is a sporting chance that they have everything, but that they had four things that I needed hasnt happened in years. Its not so much that things are improving but that I had a stroke of luck.World according to Ben, Kmart needs to do dramatic things not to suck or at least to survive. Here are my suggestions in general and for this store in particular:1. Get rid of cashiers. I think cashiers are a useful position at many stores but at Kmart, with a couple of exceptions, they arent doing anyone any favors so they might as well automate this and save the money. Just make people scan their own stuff and have a human at the service desk in case there are problems or someone tries to run off with things.2. Open 24 hours. With the savings in manpower, they could be open longer.3. Change the name. The Kmart name is at best associated with a bygone era where it was a giant in retail. My humble suggestions include just renaming it to Sears preferably with some sort of subtitle like Sears: Everyday or Sears: Blue (harkening to the blue light special) or just the letter K to be known as the K.4. Remodel or dont remodel. The remodel that happened at the Etown store made me think that they were just re-arranging the deck chairs on the Titanic. I dont think it benefited their image locally at all.5. Eliminate some categories at the Etown location and expand others. As a consumer, Id be much happier knowing that if I went to their sporting goods section or toys or wherever that I had a 99% chance of getting what I wanted. As it is, its a roll of the dice. If they got rid of the pile of mattresses, refrigerated food, and some other categories they would have the space to expand their inventory in other areas. Id be more apt to go in and buy then instead of worrying whether Im going to waste my time, so I buy from Amazon and wait the two days.

K Mart is dying. It feels depressing shopping here because it feels so outdated. What was once a giant has fallen so far.

They either dont carry it, or its not in stock. The only reason this place is still here is because they dont have much competition in etown. One new Walmart or Target would wipe them out.

Sears Holdings has announced this store will be closing by March

Always well stocked. Friendly associates.

Its going out of business :)

I do all of my Christmas shopping here every year their layaway program is a life saver

The lines are sometimes long and prices are kinda high but it beats having to drive to Lancaster, Harrisburg, or York. Im thankful the Kmart is here in Elizabethtown.

Employee and management refuse to use there on reward coupons the store sells lots of over priced junk.this store is lacking in everyway I have given up shopping in the Etown store or doing there rewards for shavings they dont let u use

Great place to get a lay a way

It is a typical Kmart. The quality is a bit questionable and the prices a bit high, but one seems to pay for the convenience of the experienceBest wishes

Great service, excellent zone.

Store keeps shrinking and changing focus and it never has the same thing twice

Clean organized and freindly employees

It was ok but prices were a little high

Good customer service

The check out process is so much longer than it should be, even if they arent busy

They never have anything on the shelves and the people that work there dont know much about anything close the store and put a walmart there

Its a Kmart, and somehow still in business. Its the only place like this and E-Town, because theres no Walmart within a 30-minute radius. Things are surprisingly expensive for a Kmart, but that has what you need.

Lazy customer service at main desk she needs to be removed

Very kind employees and sp clean

Typical Kmart. There is a Little Caesars pizza at this location.

It was a little crowded but found my way

Terrible bathing suit selection things say online available in store and are not

Lines far too long and too long a wait. Do not feel like returning to shop.Store aisles not labeled enough to find items efficiently.

Customer service is terrible. Common items are usually out of stock. Save yourself time and just order what you need online.

Great bargains

Ok stuff at ok prices