I can’t say enough good things about Swope!! I bought my new car there today! I had never made a purchase on my own quite like this. My sales rep was Marshall and he was amazing!! The whole team at Swope are just insanely great. Everyone of them helped me and made me feel super comfortable. I LOVE my car!! And I absolutely love the people at Swope! I would recommend them to anyone!

Just had an excellent experience here at Swope Toyota. Customer Service and Timeliness were all TOP NOTCH! My appt was at 7:30 and I as done by 8:00... and they have a great CAFE in the waiting area were you can order a hot breakfast or lunch. BONUS!!

We were extremely pleased from start to finish with the entire experience at Swope. Ricky the sales manager was able to locate the exact vehicle we wanted. He communicated with us every step of the way. The finance department was also great and secured us a great great. I would definitely recommend this dealership to friends. Thanks for making the experience a great one for our family.

Took my car in for routine service. They were efficient, friendly and quick. The Cafe was nice. It made the wait much nicer. The way they run the service dept is very customer oriented. Its a good way to do business. I appreciate that when you are there, you dont feel like you are waiting. Will definitely go back.

During the demand and shortages for vehicles, the consumers are no longer as a demand for the dealership. Buyers dont even deserve to receive half a tank of gas after the purchase of the vehicle. There was a time when sales people were greeting potential buyers out at the parking lot when someone was looking at the vehicles. Nowadays, buyers have to go inside to look for ones. Buyers dont even dare to ask for additional deals for their purchases because buyers are not in demand and not going to get one during COVID inflation/shortage period. The tide has turned as buyers are no longer necessary.

In today’s world where great customer service is scarce, Toyota of Elizabethtown’s service and parts departments redefine what good looks like.

Best car deal i have ever done all the people i worked with were awesome! Swope Toyota of Elizabethtown Ky has the best service anyone could ask for we have gotten to new Vehicles from the Swope family of dealerships within the last year and was Great both times! Cant go wrong with Swope!

I scheduled my Avalon for services online and dropped the vehicle off early via their overnight Dropbox. The service consultant Scott was great to work with. My services were done very promptly and Scott called to let me know of a couple other things that really needed to get done. Just from my dealings with the service department, I’ll say that they have a new lifelong customer. I truly appreciate the work and communication.

Great experiance to be honest. Saw the car I wanted, though I had to wait a couple of days. Well worth it. Got there and met Chance. Told him about the car said hell go and bring it around. She was a dime for sure. I wanted to take her home. Finally did the very next day. Banks were already closed, so had to wait another day. But Chance and Zach, man they made it happen, with alittle help from my sister. Thank you sis and thank you very much Chance & Zach. You two guys were awesome.

They got me in last minute! I had just traveled 2,200 miles in 3 days- tired and worried! They kindly took me in and got me right back on the road! They even let me do the fall special. Ill get my brakes done before I head back home! Great place!

Waiting area has amazing Cafe. Service was through, Dillon did a great job, and was very informative and friendly. We just arrived from Indianapolis, so it was nice to see good service.

Very helpful staff and always going over and above there jobs. Thanks for keeping my truck in good shape.

Ricky James at Swope Toyota went above and beyond to help me and my family the Toyota truck we wanted. He is an excellent representative of the Swope Family Dealership. The customer service is top notch and everyone is so friendly. I will return in a few years and buy our next family vehicle. Additionally the service department is friendly, well trained and reasonably priced.

Very professional and service was done good on wifes SUV. Would recommend Toyota very highly..

I just bought a new Tundra at Swope... I told Jeremy what I was looking for, and he found it.... he even had it delivered. And the paperwork was ready when I hit the door! Easiest buying experience of my life.Finance team worked hard to get me the best loan and low interest rate!Very nice showroom and friendly team environment.I highly recommend the Swope team, very honest and friendly team there

Ricky Janes was our sales associate and he was friendly, informed, and super-helpful. He worked with me to help get my dad into a 4Runner. He was not pushy in the least. We were able to find a great pre-owned vehicle and get the deal wrapped up in one afternoon! All the other staff were great at walking the paperwork through.

Ray Judd went above and beyond today! He was extremely patient and knowledgeable. If youre ever in need of maintenence or service for your Toyota, then this is where you need to go! Thanks Ray for the awesome experience!!!

I honestly forgot this kind of customer service even existed anymore. We bought a beautiful 4 Runner Nightshade during mid stream of the Covid19 pandemic so nothing was routine with the process. Regardless,.. we all adapted for a very smooth transaction. Any questions, requests, concerns I had were responded to in a very satisfactory and timely manner. I felt like this was more of a mutual partnership to get me what I wanted rather than a car salesman trying to make a sale. This was the best car buying experience I have had and I’m looking forward to experiencing the service department. Thank you Nahum Plaza!!!

I pulled into the dealership for service on my 2019 Tundra without an appointment. They were able to get my truck in for service within 30 minutes. My service representative was polite and very helpful, notifying me of several recalls on my vehicle. While we waited for my truck to be finished we had a meal in their Swope Toyota Cafe. Overall wonderful experience.

Great place very friendly no hassles so I will go back and they have a cafe in side 👍

Easy and smooth process purchasing a vehicle this week. Even with the current shortages in vehicles, had a great vehicle for me and provided fantastic value on my trade.

Very good and fast friendly service. They know what they are doing there.

Bought a 2021 RAV4 XSE there, not only was the car perfect, but the service was even better. Everyone there was nice, and honest on the stipulations that were at hand. I will highly recommend this dealer for anyone looking to make any vehicle purchases.

Had a great experience! Went in there not really knowing what we wanted. Had an idea but needed to do some work with our trade before we really started working. Jeremy was great. Super helpful and professional. Mary, in finance, was awesome as well. End of the experience resulted in us buying a new car. We love working with the team at Swope.

I bought my van there, ive even gone back for my oil changes, theyve been great until i went back the other day for an oil change, mustve been someone new, she came back and told me my low tire pressure light was flashing and i needed a new one, i told her it was fine when i brought it in (still fine by the way) then she showed me two filthy air filters, one for the cabin and one for the engine, said they needed to be replaced, she lied once again because the filters in my van are fairly new, just change the oil, then i left and went home, checked my filters, i could tell the one in the engine compartment wasnt even checked, ill never, ever go back to them again, their employees thought they were talking to someone that doesnt know anything, all i can say is be careful if you use their service department.

Contacted the Service Department and ordered two new tires. Setup an appointment for tire replacement and an alignment. Within a few minutes I received a text confirming my appointment.I showed up on time, a short conversation with the service representative to ensure the work order was correct and I was directed to a great waiting area. Plenty of room to social distance, good WiFi for those of us that need to work from computers remotely and good food.I ease dropped on some Service Representative conversations with other waiting customers. Always polite and full of information. Seemed like none of us waited very long for repairs and we’re on their way.My turn for the service representative. Explained the work completed and mentioned a few maintenance items I should consider in the near future.Received a text after I left that thanked me again for allowing them to provide service.Best dealership service department experience I could desire. Professional, timely, friendly and comfortable atmosphere.

Wow! No line to get your vehicle serviced. Waiting room with free Wi-Fi, childrens play area and cafe. Really nice setup.

Love Swope Toyota! I wont go anyhwere else for anything.

Chuck did an amazing job at finding me what i wanted at a great price i can afford! super kind and respectful never gave up! i will be recommending everyone i know to this swope in etown!

Very friendly and professional Service team at Swope Toyota. Although I had an issue come up with the work done on my vehicle, Kristy F. was very helpful and professional in helping to resolve the issue and do right by me. She helped make my experience a pleasant one and the work that was done was ultimately a success. THANK YOU KRISTY!

2020 Pandemic continues to wreak havoc at every corner. I ordered exactly the car I wanted through Swope Toyota. I waited three months for its arrival. Toyota manufacturer unfortunately did not send what I ordered. Of 12 added accessories, Toyota manufacturer decided I only needed one of those items, and downgraded it to boot.Swope Toyota went out of their way after some collaboration to get me as close as possible to the car ordered originally. They turned a very disappointed customer into a very happy customer. My loyalty of the last 20 years to the Swope group remains intact.Thank you to the Sales and Service teams at Swope Toyota for making this right! Jeremy and Ricky in the sales department tackled this as a team. They were both available any time (ANY TIME!!!) to answers questions. For three months they have both been a quick text away from an answer to all of my random questions.As an aside, they have a gentleman that does painting, such as the side lower rockers (what I got), his work is impeccable!

The dealership completed two of the three requested services. I paid for a computer diagnostic but did not receive a printout of the results of the tests which I found disappointing. I requested a refund of this portion of the bill - my request was denied.

Im 55 years old, so Ive bought or traded a few vehicles over the course of my life. I can say that this has been the best car buying experience Ive had. Ricky Janes is an excellent salesman who I believe is guided by a strong moral compass. Thank you Swope Toyota!

Currently, vehicles for sale are low, awaiting for new year models.

Had a 1 o’clock appointment and figured I’d be lucky to be out by 2. On top of that I was 7 or 8 minutes late. Checked in and went to cafe. Had a surprisingly good roast beef with mashed potatoes and green beans. No sooner finished than tech came up with paperwork all finished on my 10,000 mile service. I was back in truck pulling out and looked at time, it was 1:35. I call that about as good as you can get.

This was the second Toyota that we have purchased from the Swope group in Etown. Jody, the salesman, was a down-to-earth guy, and knowledgeable about the autos. The finance team, Mary and Keith, were very good to work with. There was no nonsense. I liked that. I would recommend the Swope Toyota Group to anyone. We have loved our Tacoma and Camry as well!

They would not come out and help us. Dont bothered going there. The Bowling green Toyota was good.

I really appreciate the help and support for your business. I also appreciate the kindness.

We had one of the least stressful experiences buying a vehicle that we have ever had. Thank you Swope Toyota for being very nice and professional. Thank you Brandon Gaskins for a great experience!

Nice place.clean store

Get my oil changed there very nice professional people working here

Make sure you have a full conversation with them before you let them run your credit, it is not necessary and its a hit I had to take just to ask a simple question. The salesman (Brandon Gaskins) acted very passive and judgemental and didnt make me feel welcome at all. He pushed immediately for a soft credit check before even listening to me and told me it was necessary to find out what I was asking, which it definitely was not.

This was our second vehicle from the Swope Family of dealerships. Ive owned numerous trucks but I bought my first Toyota and Jeremy made the purchase so easy and comfortable. He was extremely polite and knowledgeable about the truck and just made the decision to buy that much easier. There is something to be said about owning the product that youre also selling. Jeremy has owned 5 of the same trucks that I purchased....need I say more. Mr. Hodge, Mary, and my friend the Veteran....hats off to the Swope Toyota dealership.....5 stars from the Gordons.

Very nice and fixed everything we needed done. At not a bad price.

Jeremy Harris at Swope Toyota Elizabethtown. He is very nice and professional. He was very patient with me and my family. He listened and paid attention to my never-ending car questions. He explained and made sure that I understand details of my car purchase. He was also very kind to drive the car to my house. It was such an amazing experience. I would highly recommend him to those who are looking for their dream car!

The best dealership I have ever been into. Great, fast, polite, welcoming, and quality service. On top of that, it has a great cafeteria with TV, free coffee and tea, and a playground for children. Waoooo. Thumbs up for this dealer.

Im currently here at Fort Knox for school and my Highlander didnt want to start I had it towed to this dealership and every employee that I talked to was supper nice,friendly and very helpful. Car was diagnosed with a dead cell in the battery and fix in less than 4 hrs. Awesome job

We have been servicing our 2016 Prius here since we bought it. I have never had anything but top-notch service. The other day, my wife was driving on a very narrow road, and the passenger mirror struck a mailbox. The mirror was dislodged and was hanging by the power wire. I tried to get it back in place, but failed. My wife made an appointment for repair at Swope. The technician managed to fix it in the service check-in area. We fully expected a labor charge, and wouldve paid it without question. Much to our surprise, there was no charge for the repair. What a blessing! Another reason to continue doing business with Swope. Im sure well need a new car sometime down the road. Swope will always be my preferred dealership!

Absolutely the best service experience Ive ever had! My Highlander broke down on I-65 on a Saturday afternoon on my way home from Florida and I had it towed to Swope Toyota. Scott in the service department met me upon my arrival. I told him I was on my way home to Cincinnati and I was stranded without a car. He took the time to reach out to all of his contacts in the area for a rental car, all of which had closed for the day. He found a solution and before I knew it I had a vehicle to drive home. Scott and the crew at Swope had my Highlander repaired by the following Tuesday, good as new! Everyone I met or spoke to on the phone at this dealership were super people willing to go above and beyond to help their customers. I only wish you were closer to home so I can have my vehicles serviced at Swope. Thanks again and keep up the fantastic work!

Swope Toyota is a great place to buy a car. The quality of vehicles and service is best in town. The salesman was very helpful and did not try to push anything on me. I would definitely recommend Swope Toyota .

Great service. Good people. Professional quality. They are the best.

Friendly service is key and you get that here....

Great experience at Swope Toyota in Elizabethtown. In and out in less than an hour, with professional, courteous, and very safe, socially distanced service during this pandemic.Thanks to Corey and the other guys for taking care of all our service needs.

Bought a Toyota Avalon from this dealer two weeks ago. Had a maintenance check done. Battery was bad, took to dealer to see if they would replace it for me and they Declined. I could see if I had the car for months but two weeks, come on. Such a shame on your end. Other than that the transaction was decent. Pay my receipt for a new battery and I will remove the review. Lets see how you conduct business. Thanks!

Can I add more stars to this review? If I could, I would. Marshall, Mary and the other employees treated me as if I was family with professionalism, courtesy and efficiency. They went above and beyond helping me find the right car for my budget and needs. I am 62 years and old and have purchased several cars in my lifetime but my experience with Swope Toyota is the best auto purchase interaction I have ever had. All dealerships should be measured by my friends at Swope Toyota. This is how you do it. I am a customer for life.

Chuck McIntyre (no kin to me!) made the experience of purchasing a new vehicle so easy. He is a no-pressure kind of guy. I am so pleased with my new Highlander, and he is a straight-shooter. He listened closely to what I was wanting in a vehicle and set me up with the right one. I would highly recommend him to anyone. Thanks Chuck!

Just bought my third 4Runner, which is also the second one from Swope. Jeremy was awesome in working with me to get me the vehicle I wanted, and I never felt pressured to go outside those parameters. Hes been there every step of the process. Absolutely love the knowledgeable and courteous customer service and maintenance of this dealership. Im a 4Runner faithful and customer for life!

We recently purchased a certified used Sequoia here. The dealership really went out of their way to take care of us and solving some issues we caught early on. We cant be happier with our experience. A special thank you to Brandon Gaskins for selling us the vehicle and Tracy Childress for going above and beyond!

Ive always gotten excellent service at Swope Toyota

Great job--kept me informed and went out of their way to find the problem

Jeremy Harris worked to get me a deal I could afford. He was very professional and also down to earth. I would not hesitate at recommending him and Swope Toyota. I left with the new Toyota Rav4 that I wanted. Jeremy explained the features of the Rav4 and made sure I was ready to take it on the road. Thanks for being so kind to this nervous scared new car buyer. You were great.

I brought my car in for diagnostics as it was having a knocking on start up. They had my car for three hours and came to tell me it had a service bulletin out for my issue. Prior to bringing my car there the issue Toyota said it has the issue was taken care of. I paid $110 for them to lie to me and look into the computer and tell me they actually looked at the car. They did not.The service here was sub par, they lied to me and wouldn’t make it right. I will not be using this dealership ever again for any reason.

Great service! In and out quickly.

I would like to personally Thank Greg Brown. He not only made the process of buying our new Rav4 easy but also treated us like family!! Thanks Greg!! We Love Our New Toyota Rav4!!!

It was a good experience. Everyone was nice and helpful.

The staffs were friendly; but, the dealership did not keep proper stocking amounts of pamphlets and brochures on all models of cars for customers, who are interested in possible new cars.

I rarely write reviews however, I truly believe that great customer service warrants people to be recognized for their doings. In this matter I was looking to finance my lease which was expiring relatively soon. Being in a time crunch I wanted to use email as much as possible to get things done during work and any free time that I had. I worked with both Stephanie Brown and Lacey Klink via email for a couple of days prior to coming in. They both did a tremendous job of acquiring all the correct documentation from the get go so that I would not be delayed for my in person visit. Furthermore, there were no errors on the forms when it came time to sign. During the signing portion I worked with Chuck McIntyre (sales) and Mary Thompson (Finance Manager). Both of these individuals did a phenomenal job in getting me in and out in a timely matter. Furthermore, they were exceptionally hospitable throughout the entire process. The entire event from start to finish speak volumes on their professionalism and who they are as teammates and people. This being especially true since I’ve had numerous negative experiences with the dealerships in the Los Angeles area. I will unquestionably be bringing them my business in the future if I am looking for another Toyota.Rene Morales

We just bought a Tacoma from this dealership. Best experience ever and no pressure. Lee was our salesman and he was so friendly and down to earth. I will definitely keep this place in mind with our future vehicle purchases.

I cant express how amazing it feels to be back in a newer car..without issues! Cant thank Marcus Penny enough for his professionalism,speedy efficient service from him and everyone at dealership, and working so hard to get me the lowest payment possible. Not to forget the patience everyone had with son being there running around checking out all the cars. I couldnt be happier!! Id like to welcome myself to the JEEP FAMILY!😍🤙🤗🚙👏🤜🤛🤝

Very friendly staff.

We purchased a car while moving from overseas and the group at Swope Toyota made the process as painless as car buying can be. I truly appreciate Mr. Nahum Plazas efforts to coordinate conversations with us despite the time difference and the finance offices help in getting things sorted for us. They are truly wonderful people and ready to help you find the car you need!

Pricey but you get excellent quality work and service. They were absolutely the fastest and nicest professional staff I have ever dealt with! Thanks again

Over the years we have purchased multiple vehicles from Swope. Two weeks ago, I took my Dad in to purchase his new Toyota Camry and at the same time purchased a Toyota Highlander for my wife and I and we had the best experience selecting, discussing and purchasing the vehicles. They treated us like kings and I highly recommend them to anyone who is in the market. I personally worked with Chuck McIntire and Jeremy Harris. They were both beyond outstanding and I highly recommend them to anyone looking to have a very pleasant experience. Swope Toyota Rocks!!

Great place for service. Friendly and helpful staff.

Scott Combs and the Swope Toyota Svc department crew are incredible! They are professional, friendly, honest and very knowledgeable!!!

Good experience

I had a great experience buying my pre owned vehicle. Marshall was my salesperson, Jim appraised my trade in vehicle, and Mary helped me in finance. They were all very courteous and helpful. I would definitely recommend this dealership.

AMAZING AMAZING AMAZING!My experience here was absolutely perfect. I bought a mustang from them today, and they were always a quick reply or phone call away with the several questions I had. I drove 4 hours for this car, and they did everything they did to assure me there was nothing wrong with this car, knowing about my previous car buying experience. They were never rude and happy to help. And was able to hold the car until I could get there. Gary Allen and Mary were awesome! Thank you so much!

This is the first time I have had a new car. For my experience was very good. I was not pressured or told what car would be best for me. Gary Allen let me do all the decision making. He was very nice and easy to talk to. He took the time to explain things when ask a question and gave honest answers. I would recommend this car sales to any one looking for a car. New or used. Thank you for a wonderful experience.

Best place get your oil change at swope

We just purchased our second car from Swope Toyota, they have an awesome selection of vehicles and their sales and financing departments are top notch. The service department is state of the art and the customer lounge and cafe makes it feel like youre not even at a car dealership. I would highly recommend Swope Toyota to anyone looking for a new or used vehicle.

I was experiencing shudder from the torque converter and I took it to the dealership, I received an appointment and was told that it would be put on a computer and checked. Nothing was said of any charges. When I arrived for the appointment I was told that there would be a 89.95 fee before they could check the vehicle. This charge should not be applied because Toyota knew of the possible problem. The vehicle has been a good one but, I will never purchase another vehicle from Swopetoyota if this is their way of treating customers.

We showed up looking to buy a new White RAV4, but my wife saw a pre-owned Electric Storm Blue RAV 4. We test drove it, (way over the 70 mph speed limit on WKY Parkway), loved the ride and the dozens of options. Our (salesman) Ricky Janes, showed us how to use them, but the car sold itself. Weve owned 2 Camrys and know we will get many miles of safe, reliable, and enjoyable driving. 5-Star. Swipe was recommended by several of our friends and they were right.

Fast and friendly staff. Awesome waiting area. My new service center, no fighting traffic or limited appointment times.

Bought a part from them online that I ended up not being able to use. They were nice enough to take it in return without a problem. Good to deal with.

Everyone here is courteous and professional. They do a great job. Ive had my car serviced here for the last four years.

The best car buying experience to date! Jody Killman was our representative and he was fantastic! We had some challenges and Jody listened and took everything we said and applied it to helping us make the best decision possible. He was open, honest and a very genuine person. Keith in financing is also great.we felt that this dealership truly cared about getting us into a new car that we could afford and met all of our needs. Ask for Jody Killman and you wont be unhappy! Thanks Swope, Jody and Keith!

Excellent service and friendly staff. Made the buying process easy

Slamming deal at Toyota on my 2021 Rav4 Hybrid! Loving it!

Chuck McIntyre made picking out and buying our new Corolla painless. Unlike other lots, the invoice was itemized and showed exactly what I was paying for before we made our decision and, I wasnt pressured to purchase a bunch of extra things that I didnt need. I highly recommend Swope Toyota.

Great car buying experience! Mr. Plaza showed excellent customer service and maintained close communication throughout the process. He made sure to take his time to explain all of the features of the vehicle so I was comfortable.

As always, fast friendly personalized service. Never had a bad experience. Even calling to make appointments and talking Lexi is enjoyable.

Fantastic wonderful great friendly definitely a 5

First let me say that our experience with Stephanie in the internet customer care was great! She deserves a five star review. We emailed back and forth several times over a three week period. She answered questions without any pressure and was very nice. She is the person who actually helped us decide to buy the vehicle. So we decided to come look at the vehicle. That was when the bad experience began. A salesman, Gary Allen, called me. As we were looking at the vehicle he made several rude comments. Apparently he thought we were going to buy on the spot with barely looking at the vehicle and was going to make a sale with no effort on his part. This was by far the worst salesman we have ever encountered in the looking and buying of a vehicle. We did end up buying the vehicle but it certainly was not due to anything he did. If you decide to come to Swope to buy a vehicle DO NOT deal with this salesman. Talk to someone else who will actually care about your buying experience.

This is the first time that Ive ever bought a car from a dealership, and I cant say enough good about Keith Hodges and Swope Toyota! After we told Keith what we were looking for, he contacted us three times, until we finally decided to purchase. He was patient, kind, and helped us get a great deal on our mini-van. The process was smooth, understandable, and an overall great experience. Im looking forward to enjoying the extras he threw in, including two years of free oil changes. Thanks, Keith; we love it!

This was my first purchase from Swope Toyota. I was referred to Stephanie Brown who specializes in online sales from a family member. I had driven all over the state to find exactly what I wanted. As opposed to talking me out of what I wanted because they didnt have one in stock, they found a 2016 4Runner Trail Premium in Illinois and went and picked it up. I am very pleased with their consistent communication to make sure I am a satisfied customer. Also, I would highly recommend getting their hot brown in their cafe!

Ill my truck over their to see whats going on after i pump a Bad gasoline, All people working over their is awesome nice,they can understand you easily,even my ascent is different and poor English.

Id like to thank Swope Toyota, and especially Herman Smith, for a swift, no hassle, and pleasant buying experience! Despite my being stationed in Ohio as an active duty Air Force member, Herman was willing to do whatever it took to get me the keys to the truck I wanted. I truly appreciate the no-nonsense, genuine, and friendly customer service I received and I will continue to boast my awesome buying experience to all my friends and family looking to buy or trade. Special thanks to Mary in Finance for great service as well! Thanks, Swope! Keep up the outstanding work! --A smiling 4Runner Driver

We traveled over an hour passing many dealerships on the way and it was well worth it. Greg was great to work with - I never thought I would say that about a car sales representative. We were able to complete finance documents on line, so that when we arrived we were only there a minimal amount of time. We have purchased many cars but have never had such a positive car buying experience. Thank you Greg - you have certainly made us return customers!

Worked with Cole Miller in the service department to have some special programing done to my new 2020 Camry. He set me up with Cody who took the time to explain everything and how things work so I could get the most from my new car. He even discovered a technical issue that needed more time to resolve. His willingness to see the issue to resolved means a lot to me because I work in the Hospitality business, and I often hear that customers are to often passed around and that leaves the customers feeling unimportant. The voice of the customers often is only heard after the damage has been done. Thanks Swope Toyota of Elizabethtown for providing me with world class service!Also want to mention Barry and Jeremy who also took time to educate me on my new car.Jerry Guidry