I like the quality of service Metro PCS has for the customers. I dont like that I went in recently to add a line and was lied to. I asked the rep how much to add line. She quoted me a dollar amount that I was sure was pro rated for the amount of time before the billing cycle. She put my receipt in bag and I was instructed to go to another store to pick up phone. When I get to the other store I saw I was charged for a speaker that I didnt authorize to purchase. Then I took home the phone to find out the sim card was missing. Now only did the lady at first store charge me for something I didnt authorize, I couldnt return it at the other sore and I had to make another trip back to the store for missing sim card. .

I was there around noon and it was locked. Hard working people outside wasted their time wanting to pay their bills and were forced to leave due to time constraints. After an hour and a half, William shows up stating they were at lunch. His female co-worker then stated in Spanish that she is going to get something to eat for both of them. Being paid not to work is unethical. Their boss should be aware of how the business is being run. What a shame.

I have been visiting this store for the last 3 years, Ive always received prompt and courteous service.

Suehey was amazing, patoent, understanding of what I wanted and why I needed the problems fixed. Amazing customer service....☝️

It would be helpful if you answered your business phone at least once through out the day.

If you could help with the customers concerns it will be great. Very bad workers, don’t even care.

Is 10:08 and the sign clearly states open 10 am but is still close.

This is the worst store!!! The people working there do not know the what they are doing by giving the wrong information and the run around sucks!!!! Dont go to this store on Yarbrough!!

We always go out of our way to make sure we go to this location

Super lame