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We Fix Computers
1506 Lee Trevino Dr i, El Paso, TX 79936, United States
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We Fix Computers
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Ju
Review №1

If I could rate them 0 stars I would. This place is a fraud. They removed the OS on my computer and also sold us a subscription for Trend Micro anti-virus. But it appears they sold this same subscription to 4 other people. On my computer under other devices covered by subscription I can see 4 other people that are unrelated to me. I was unable to deactivate these other devices because the email used to register these devices is this companys email. My husband attempted to call this place to speak to the manager but Kathy the owner refused to come to the phone. We were able to fix the problem after calling the anti-virus company directly. But you should definitely steer clear from this low corrupt place. Im posting these pictures so that these other people can go get their own anti-virus subscription. I will no longer be paying for your sub.

Em
Review №2

Took my laptop for startup issues. The staff was very friendly and knowledgeable. They fixed my laptop issue within a week and even restored some files I thought I had lost. Highly recommend this place for any and all electronic needs. I will be coming back to expand my laptops memory next! Thank you We Fix Computers!

jo
Review №3

Dealt with Rudy and he was able to resolve the virus issue on our business server. Our company has switched from our previous IT company to we fix computers for our business account. Service was exceptional. Thanks.

Ru
Review №4

Great place to fix your computer! Had them fix my computer twice and the service is 100 percent than the Geek Squad! Thank you for the professional service and timely manner it took to fix my computer.

Va
Review №5

Great service fixed my laptop quicker than I imagined it would be. Definitely would recommend this place.

oc
Review №6

I went in today and Angel helped me out he was super nice and helpful the consult was free and even after he helped solve my problem and I left I called back because I needed more information and he was happy to help. Definitely recommend! I had a MacBook Air if that matters

L.
Review №7

Great service, nice and fast. Very personal and knowledge

Ra
Review №8

I brought in my computer, Angel gave me a free diagnostic and called me within two days to tell me what was wrong with my computer and gave me a price to fix it. I thought the price was fair and within 1 week of bringing it in my computer was fixed. I recommend this place...

Ze
Review №9

Great service and friendly staff.Quality service for a reasonable price.

Je
Review №10

I was extremely delited with the cared they provided for my computer. They went far and above to ensure a proper diagnosis. Would definitely recommend.

ab
Review №11

I took my laptop they has called I missed call called back to authorize fix they had it for two months went there was no fixed no excuse was accepted

Ad
Review №12

Great service. Ralph and Lucia are great.

Ro
Review №13

This business is awesome and great customer service. They diagnose the problem for my laptop very fast and notified me right away. They offer free estimates which is outstanding and always provides a price listing for the parts to fix your device. True professionals!

Ch
Review №14

I was satisfied with the process and timeframe the team got my issues resolved and was able to recover my data.

La
Review №15

Great experience. Affordable and got the hardware problem fixed.

Ja
Review №16

Took a PlayStation to get thoroughly cleaned due to it overheating constantly. Took it home still overheated turns out It needed a new fan so had to pay additional for that repair, perfect! That was our next option had cleaning it not worked. Had to wait a week for it to get in after they ordered it. My son tried his best to be patient having to wait finally got word the fan was going to be replaced and we’d be able to pick up the console next day or two. Once we took it home there was an error and nothing was working, updating or downloading. We took it back to the shop only to be told a disc was entered incorrectly and it messed up the lens. We were told that it must have been my sons error when he put in a game which was inaccurate since we had it for no more than 30 minutes and he plays online games. Turns out someone who tested the console was the one who put a disc in backwards. They offered to fix the issue and see what they could do. Which we were thankful for but three day’s turned into another week with absolutely no solution or answer and it was still being ran through diagnostics. It was already about three weeks that we had to have this PlayStation in this repair shop. I had to purchase another console because this one was completely broken and didn’t want to even update. Thankfully I was given a full refund but here I am 300 dollars down the drain. Just be very aware of what steps are being taken to repair any electronics. Thankfully it was not a hassle to receive a refund I just wish more care was taken in fixing something of value.

Al
Review №17

We Fix Computers was very helpful and honest throughout the whole experience. They tried their best to bring my computer back to life but when the expenses of fixing it were too much for me to proceed they simply returned me my initial payment, which I really appreciated. I will recommend this business to anybody that is looking for the services they provide in the future.

Al
Review №18

I paid $200 to get my hinges replaced. They broke the palm rest in the process of fixing it and had the audacity to ask for another $100 to replace something they broke. Do yourself a favor and go somewhere else. This place is a scam!

Ke
Review №19

I thought my computer was going to take longer to fix. They were able to diagnose in a day and fix my broken screen with a replacement in 48 hours! I am very pleased with the results thank you

Jo
Review №20

Always loved because they have the skill on all computers.

Ju
Review №21

Phone inquiry was great. I head to their shop and they re easy to deal with. The Bottom line is, initial phone inquiry got them my business and furthermore they are legit I.T. people.

p
Review №22

The computer seemed clean but there were smudges allover the screen. If i was cleaning a computer id at least wipe the screen last for presentation purposes. It makes a good impression on the customer as they cannot see inside the computer to inspect it - thats the whole purpose they come to you - to reach and clean inside where they cannot. I also asked them to clean the mouse - and i doubt they even touched it. I asked the tech about it and she didnt give a straight answer and replied with its fine. Also the wait time was very long, like 2 weeks.

Ch
Review №23

Took my iPad in to get it fixed. People were professional and upfront with what needed to be done. Reasonable priced and good customer service.

Ra
Review №24

This place was quick and the price was amazing. Would recommend their services

Ja
Review №25

Took my lap top to get a keyboard problem repaired in November 2020,computer was being used with a blue tooth keyboard,gave approval for part to be ordered,2months later no part, was very patient, let them re-order part, when it came in they installed it, keyboard still not operating,at this point personal told me they couldnt repair it, I was ok with that, when I got it back it wouldnt turn on at all, thought they left something unplugged, let them look at it again, fast forward to Feb 2021personal still couldnt give me a straight answer, worst part they couldnt figure out why it wouldnt turn on, at this point, personal told me they could fix it but it was going to cost to have it looked at it any further! I said No Ill just pick it up, when I get there the lady pulls it out of what looks like a junk pile and the case was scratched! The lady I spoke with told me they had turned the computer on when I picked it up the first time, so I asked if she could please show me the video on her security camera where they did, but was told they couldnt.

Sa
Review №26

Free diagnostic they only charged me for part and labor! Highly recommend!

L.
Review №27

My Mac was dead, I mean dead and only took them a day to clean it up and get it back to life!Super glad I found this place. I highly recommend it. Thank you guys again!

Sy
Review №28

John, the computer tech, is very knowledgeable and courteous. He help us with information on how to recycle our old computer and repaired my newer one within 24 hours. I believe businesses are only as good as their employees and I give this business a full five! Thank you for still having pride in your work!

Li
Review №29

Brought my Hp touchscreen and within the next 2 days I had a call back with great pricing and timing. I highly recommend this place 👍🏻

Jo
Review №30

Lucia was so helpful! They fixed my laptop at a fraction of the cost Best Buy was going to charge me. I recommend.

Er
Review №31

Quick service and awesome customer service. They went over and beyond to locate a screen for my MacBook at a great price. Will do business again.

Jo
Review №32

I took my computer for fixing. It took slightly longer than expected but it ended up with my screen replaced and looking good as new so the wait was so worth it. Definitely recommend.

Ma
Review №33

I trusted them to be honest and up front. John could’ve told me that everything he said he did to my computer could’ve easily be done at home. Would’ve saved me $155! He would’ve earned my respect and I would’ve spread the word about the integrity of this establishment. Instead I felt pressured into giving him a good review in return for a 10% discount.

Je
Review №34

The team was very helpful in analyzing the issue my laptop had. The communicated with me each step of the way. I would suggest their service to friends and family

ma
Review №35

Lucia is very knowledgeable and professional. Service was fast. I’m happy so far with the service.

An
Review №36

I received a quote almost immediately then was given a reasonable price for fixing my computer.

Cr
Review №37

Customer service was amazing and prices very reliable. I would recommend this place to anyone. 👍

Ma
Review №38

They were very professional and service was done in a timely manner. Received my laptop sooner than expected and customer service was great

En
Review №39

My laptop suddenly shut down They told me 3-4 days to have it fixed and it took 5 weeks! I did not receive a consistent diagnostic of my working tool last one was that they can’t repair it but they finally did it

Gw
Review №40

Awesome place, John is thorough, honest & reasonable. Best Buy wanted to install a new hard drive & I knew that wasn’t the problem. John confirmed & I’m more than happy with the results. No more Best Buy...EVER. We Fix Computers from now on.

Va
Review №41

Customer service was excellent! Staff made sure that I was updated with any changes and fixes to my device. My computer was fixed and ready for pick up in no time! I definitely recommend them!

Iz
Review №42

Went in with a damaged laptop and they were really helpful! The whole process was very quick and easy, thank you We Fix Computers for great service!! Definitely will recommend to friends who need a laptop repair

Aj
Review №43

It was fast and easy with great customer service from Jesse and Alex. I’ll definitely be going to them if I need anything.

Mi
Review №44

Massive thank you to everyone working there especially John Gonzales who took the time to get my laptop up and running like the spring chicken she isnt. Excellent customer service sadly the process reset my folder icons I had customized which was expected but still its a small price to pay for the miracle he pulled off! 11/10 stars

Ce
Review №45

Had a virus on my laptop and was told it could not be repaired at Geek Squad but these guys were able to figure it out. They even saved all my files to a usb hard drive. Super helpful

Ro
Review №46

Excellent place and they did a very good job with my computer fast and nice service friendly staff

Ga
Review №47

Repair of my computer taken on multiple deployments. Works like new!!!👍🏾

An
Review №48

A place that actually gets what you need done

lu
Review №49

This place is very helpful took in my MacBook to Apple for a cracked screen they told me it’s better to just buy a new one so I decided to bring it into We Fix Computers and they fixed my screen fast service very happy with my experience

Ju
Review №50

Took two custom computers for a bios update, it took a week and didnt get a call, went to pick them up and they dropped the side panel infront of me, scratched all up, and charged me 95 dllrs for diagnostics wich wasnt even a full diagnostic since they didnt even post, they literally left them in worse condition

An
Review №51

Great customer service and you feel they are there to help

Ar
Review №52

I loved how they update you on how it’s going, and once it’s done to pick up they show you it is working good before you take it with you.

Jo
Review №53

We Fix Computers made the repair of my laptop easy. John the tech guy diagnosed the problem and called me the next day to tell me what was wrong and how much it would cost. He even gave me the option to refuse the repair and owe nothing. Other shops wanted money just to look at my laptop.

Ro
Review №54

Restored my mac in 3 days and its working perfectly again.

Gl
Review №55

I was in desperate need of my laptop fixed. They did an awesome job!

Li
Review №56

After consulting with Geek Squad, I decided on We Fix Computers for a laptop diagnostic and repair. Ivan was polite, helpful and had my machine ready in less than 48 hrs. Additionally, the pricing is reasonable and no one tried to sell me products and services I did not need. Thank you!

Ju
Review №57

Very fast diagnosis. Even though I didnt get my laptop repaired I will return if I need any computer work.

Am
Review №58

Great service. Highly recommended. They fixed my laptop which I havent used in years and they did it so quickly.

Ch
Review №59

John was extremely;y helpful and the work was done quickly. i thought the price was very reasonable. I totally recommend seeing John when your PC needs help.

So
Review №60

Best service ever, very professional and got the job done right! Highly recommend this business!

To
Review №61

Prompt service and highly skilled techs.Calls are made quickly to give customer updates as it pertains to the issue. Glad I found this place.

Ho
Review №62

Fast and easy. John communicates everything well with anything you need help on.

ma
Review №63

Knowledgeable and conveniently located!Thank youMel Willing

Ja
Review №64

Everything was great they were able to fix the problem pretty quickly, the guys were so nice and professional. Next time I’ll definitely come back and fix my other computers instead of doing it my self 😂😂

Ma
Review №65

Left my moms desktop on the monday before Christmas, they did quick work and had it ready for me thursday, great customer service; fast and reliable, will be doing all future business here.

Ga
Review №66

Fast service. Fixed my laptop in no time. Happy with results. 😊👍

Ma
Review №67

Great customer service! Rudy and Jesse and very knowledgeable and courteous. They fixed my computer quick and it runs perfect 10/10. I recommend them to everyone.

Jo
Review №68

My experience with We Fix computers was great. Working n assisting me was Jesse. Very knowledgeable on computer programming.. Thanks again. (Joe.)

Cl
Review №69

Best experience with repair work, ever!! The people were nice and super helpful. My computer was fixed in a few days and I was surprised by how fast they got it back to me. I would definitely take my computer there again!

It
Review №70

Excellent service and professional. :)

Jo
Review №71

Techs were very knowledgeable and service was quick. Had my old iMac data pulled and transferred and everything was handled great by the staff.

Ru
Review №72

Love it

Fr
Review №73

Very helpful and knowledgeable, fast service and friendly handsome fellas.

Do
Review №74

Fixed my computer pretty fast good work definitely worth it

Br
Review №75

Great service, I highly recommend “we fix computers” for any of your computer needs, very reliable and friendly service, would definitely come back for any computer services.

Ri
Review №76

Very good service

Di
Review №77

The employees were extremely eager to help me resolve my issue. Friendly and courteous!

Da
Review №78

They fixed my HP laptop fast price was reasonable and they were so nice and professional.

Ma
Review №79

Employees were very helpful. They called back the next day with the solution to the problem and how much it was going to cost. By the end of the day, my computer was working correctly. The employee showed me what was wrong and told me that it had a 30 day guarantee. So far I have had no more problems with it.

Ro
Review №80

Great service with fast reception and efficiency in the fixing service. Perfect.

Fe
Review №81

Called in today to get a price on getting a part installed on my computer, part number in hand, pc serial number in hand, diagnostic results from manufacturer in hand... asked for a price, the associate states we need to keep your computer to look at it for at least 24 hours before we can quote I proceed to ask the reason, to which he states I cant quote unless I know the parts Ill need, every computer is different I told him I have the exact part number, he responded I would still need it at least 24 hours to look at it before I give out a quote I explained to the representative that the computer in question is one heavily used in my retail space and I couldnt wait 24 hour minimum for a quote I even explained that I could literally deliver the computer, with part in hand to start the work as soon as possible. He stated no, I need 24 hours with your computer to look at it before I can give you a quote Long story short dont take your computers here, something really off putting about someone wanting to keep your computer to look at it for at least 24 hours even though they are being handed the part you need installed....Labor is a fixed rate per unit of time, parts are a fixed rate (mind you I was providing my own parts) why would you need 24+hrs to look at it Seems sketchy at best, steer clear.

Di
Review №82

Awesome service. my computer was ready really fast!!!!

Da
Review №83

I had a computer with a virus from the FBI. I bought Norton from best buy but that didnt fix the problem. Best Buy wanted over $400 to fix the problem. George at We Fix Computers was able to fix it for way less. Definitely recommend ed

Ma
Review №84

The worst computer repair shop I have ever visited in my life. They dont keep to promise. They were not able to install an antivirus in my laptop for 7 days. Wont recommend to anybody

St
Review №85

I was treated very fairly and was contacted through out the day with progress Jesse told the truth and I appreciate him. My computer is better than it was brand new....Thanks Again for the FIX!!

El
Review №86

Service was great! Jesse was very professional as well as very knowledgeable. I had my computer back within 2 days. I would highly recommend them to all of my friends and family.

Tr
Review №87

The service is very friendly and patient, got the laptop I needed.

Ma
Review №88

Prompt and excellent customer service!

Ka
Review №89

Super awesome service! Was very timely

Ga
Review №90

This place has Great customer service! Make sure you ask for kathy whenever you do stop by shell get you taken care of and pu you on knowledge.Ive been looking for a mac charger for two weeks and sure enough we fix computers had one for a fair price rather than batteries plus tryna charge more than best buy does.

De
Review №91

My experience here has been below satisfactory. Ive take a working computer to them to get some items replaced . No one called to give me updates on the progress of the work. After a over a month I called to find out that they are installing the old parts due to their incompetence. Ive worked with professional organizations before but this isnt far from professional. If you cant do the work, dont waste either of our time. This place is good for one thing. And that one thing is that they are located beside an ice cream parlor. WARNING DONT GO TO THIS PLACE YOY WOULD LEAVE UNSATISFIED!!!!!!!!!

Er
Review №92

Quick service, John was very helpful. Would come back here all the time for computer help.

Da
Review №93

Had laptop with a virus was fixed quick and would take again.

Me
Review №94

Fix all of our compters tablet phone. Highly recomment to all. very honest and knowledgeable.

bb
Review №95

I walked it told them what was wrong and in 5 days I had my computer up and running again great customer service and are straight to the point

co
Review №96

Helpful even though they couldnt help me.

Mi
Review №97

Great service! Definitely recommend!

da
Review №98

Great service. Very helpful

Da
Review №99

Excellent service and friendly staff.

Sc
Review №100

Guys were really helpful. Had my laptop fixed in 24 hours went above and beyond to assure I was satisfied.

Information
6 Photos
100 Comments
4.6 Rating
  • Address:1506 Lee Trevino Dr i, El Paso, TX 79936, United States
  • Site:http://elpasopcrepair.com/
  • Phone:+1 915-629-8888
Categories
  • Computer repair service
  • Computer consultant
  • Computer security service
  • Computer service
  • Computer store
  • Computer support and services
  • Used computer store
Working hours
  • Monday:10AM–7PM
  • Tuesday:10AM–7PM
  • Wednesday:10AM–7PM
  • Thursday:Closed
  • Friday:Closed
  • Saturday:10AM–7PM
  • Sunday:10AM–7PM
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