I am used to great service having a Cadillac as my vehicle before I bought a BMW. Now that Ive experienced the BMW experience I feel like I need to switch everything over. I love Cadillac but the service provided here with a video of the maintenance personnel performing and providing on the spot feedback is another level. I dont know if all of the BMW dealerships/service is this way but Im sold on it. If you have a BMW whether under warranty or not they provide great service. Definitely recommend going there especially seeing as how its the only one in El Paso area.

Sales Representative Omar Salcido was an absolute pleasure to work and I highly recommend that everyone ask for him personally if you are interested in purchasing a new or used BMW. My wife and I live outside of El Paso so when we flew into ELP; Omar greeted us at the airport in the car we put a deposit on and was very knowledgeable and thorough in explaining of all the added packages and features our X5 offered. To add a cherry to the top; once we found out the previous owner forgot to leave the cargo cover (a $700 purchase to replace); Omar called the previous owner and mailed us the cover via FedEx!

Heidi, is the best Rep in Service. Very professional and great to talk with when bringing in my vehicles for Service and repairs every time. I always prefer and ask only for Heidi. She is very knowledgeable in her department and will make the extra effort to ensure your BMW is in great shape to go and keeps outstanding communication throughout the process. BMWs are great vehicles already, but a staff member like Heidi make the service experience better knowing my vehicles are in great hands. Thank you Heidi and BMW of El Paso.

My car sat for a week before they even started working on it. I had to call for three days straight before they even found where it was. Then, the only problem they managed to fix was a problem they created in the first place. They still charged me for the fix and left me with a car I cannot rely on and will have to pay a competent mechanic to repair. Highly recommend finding somewhere else to get your car fixed.

The whole shopping experience was awesome.I never felt pressured to buy or pushed into anything. Even though I was not buying a BMW, my salesman Luis Solis treated my wife and I as if we were buying the top of the line Beamer.The whole team was great.Thank you BMW of El Paso.

Recently went in for service at BMW of El Paso. I was able to book a quick appointment online, then it was service with a smile with Carlos. One thing I really liked was that the mechanic actually sends you videos to your phone which give you a visual inspection from underneath the car along with his commentary. Service was quick. 100% satisfied.

Karina is an excellent service advisor. She kept me up to date with all the repairs, and tried her best to have the work done efficiently.

As always, I am very satisfied with the extraordinary service provided by BMW of El Paso, but more specifically by Alejandra Alex Hatorilaa. It had been a while since I had been in for service, but thats because I had passed on my wifes 320i to our daughter. I then got my wife a Mercedes and she had that for about a year and a half, but she was not exactly happy so I got rid of it and bought her a 330i.It was the new 330i that we brought in for service and upon arriving, I was greeted by Alex as if I had never been away. Alex is the type of service representative that truly understands her clients and as such, their individual service needs.I never felt valued by the Mercedes service writers when I took my wifes car to be serviced there. To be fair, the management people at Mercedes were very good and helpful, but it did not translate to their service writers. This fact and my experiences at Mercedes made me appreciate Alex and BMW of El Paso even more.The level of service and commitment at BMW of El Paso, and in particular the caliber of people that help you, is on a different level. Do not hesitate to have your well engineered German machine serviced there. You will appreciate it from the moment you walk in.

Terrible Service!! We took our BMW in there and gave back to us with parts missing and the service manager said I knew about it. The first tech said he would have it towed back and put all back together! Parts missing.. I dont think so.. Plus they left the some of theyre equipment still connected to the car. I thought this was BMW..Hello... They charge appox. 700.00 took the car apart and left it. Be careful. Karina said she would have the car ready and all put back together before we picked it up. She also said they tried to drill the the spark plug to remove and they didnt even touch the spark plug. She is a big liar!!! I will call my attorney!

I’ve owned five BMW’s and Heidi has been my service advisor through it all! She is the absolute best! I wish I could buy my next Bimmer from her! She always goes the extra mile to take care of my cars and keep me informed!!

Arrived at 9:30 my scheduled appointment—THREE HOURS to get my car serviced—oil change and filter changed—-only. Did I mention it took 3 freaking hours!!! I WAS going to purchase 4 tires a cost of over $1000.00—but when asked how long it would take they said ANOTHER hour!! Did I mention it took 3 hours for a simple oil and filter change!!! No way was I going to wait another PLUS hour. What is going on!!! So u lost a good customer that was willing to purchase tires from BMW!! So disappointed!!!

This dealership was amazing. We were traveling through El Paso on a cross country road trip and had a drivetrain failure warning pop up on our X3. We called ahead to see if they might be able to read the codes for us and they didnt hesitate to say yes. Once we arrived we were taken care of right away and everyone we dealt with was wonderful, especially Christian! The mechanic was excellent and they got us back on the road much faster than anticipated.

Superb service! We just purchased my first BMW today, and I have nothing but delightful things to say about the BMW staff. I am very pleased with the experience. I would definitely recommend buying a vehicle here. Obviously the cars are amazing, and the cherry on top was the great customer service experience! Thanks for everything Manuel!!! (Great Employees)😁🙂

This was truly an enjoyable buying experience. I’ve bought a few cars before, and have helped many others buy cars as well but this experience was the most effortless. From no pressure car viewing, to building a car online, and then no haggle MSRP pricing based off of the manufacturers website pricing (plus tax of course.) I’d say this was a great experience I’d go back and I’d recommend to any friend to purchase from BMW of El Paso.

Absolutely the worst experience I’ve had with a “reputable”.Bought a 320i “certified pre-owned” 2017 BMW 320i xDrive. Not only did I get low balled on my trade in value, they also gave me car that was damaged. I moved out of El Paso once I got out of the military and moved back home. Water was seeping into the headlight and shorted everything out. Took it to a different BMW dealer due to the water issue. Water caused $1700 of damage (they ended up giving a decent discount to me because they felt bad that I bought this car two months ago) and then they resealed it and replaced the control unit and bulb covers. A month or so goes by and water/condensation was visible in the headlight again. I thought maybe they just needed to reseal it again. Nope. This time I was told I would need a whole new headlight assembly since it was damaged or eventually the water will cause damage to the new parts again. $3250.So all in all to make a long story short they will sell you damaged vehicles that cost you around $5k to fix what they should have inspected!All my fellow military folks at Fort Bliss, please avoid BMW of El Paso like the plague.

Very great and fast service. Alec was our sales man and did a perfect job at explaining and helping us out.

BMW of El Paso Service advisors are impersonal. There isnt much conversation just This is how much you owe . Seems like there is a lack of concern for your car. I know this is not Germany, but having dealt with those techs and the personal concern they have for their product leaves this dealership sorely lacking.

Excellent service and very knowledgeable. Their manager Felix Gonzalez is professional and Karina is super helpful 👏 Love to find places where staff is on top of their customer service skills.

The service department took care of my issues by going above and beyond. Great management. Very pleased 👌🏼

I just relocated here from Colorado Springs where the customer service was superb from start to finish; they provided loaners on all and any service occasion. In comparison, the customer service and overall experience in El Paso was excellent as well. However, the only reason I did not give 5 stars is because my address and e-mail was not updated and BMW of El Paso only provide loaners based on circumstantial and needs based services,which can be an inconvenience for the customer. Yes, Shuttle services bridges the gap and it’s understood that it keeps someone employed and different operating guidelines dictate otherwise. One would think that the customer service would be standardized across states, but not so. Thanks and looking forward to continuing services and providing a better rating based on future experiences. Overall, great experience and looking forward to the next. Also, Thank you for the vehicle inspection report, which I look at them all and appreciate.Kudos to the young lady receptionist Alejandra for going out of her way to make sure things were right!V/rProud BMW owner 4 Life!

Heidi is one of the best customer service representative I have ever had. She keep me updated thru every step of the process and would always answer my questions with the upmost professionalism. I left something in the car and called to see if she could look for it, she got back to be in no time.

I had the best experience at BMW of El Paso! Luis Solis was great and the team was very thorough. I am very appreciative of the experience and would recommend this dealership to anyone!

Carlos and the rest of the staff are great folks. My vehicle, though only a year old, is not subject to typical servicing due to being tuned/modified. They went above and beyond my expectations and even worked with a 3rd party service contract to replace some tires. Though it is a more complex issue working with this car, they handled it with ease. I appreciate their attention to detail and willingness to work with my vehicle. Much appreciated! Will definitely continue coming here for service in the future.

Very respectful communication was high love doing business with them the service member that help me definitely five star rating he is a great guy

We had the absolute best experience when we decided to join the BMW team. Everyone treated us like family, offered us beverages and snacks while we waited. More specifically, Omar was amazing with asking what we wanted in a vehicle and man did he deliver! We are in love with our new purchase and recommend Omar if you need any vehicle…new or used! Thank you Omar for making our buying experience so easy!!

Had the best car buying experience ever here! Johnathan, our salesman was pleasant and easy to work with. David Castillo, our BMW Genius was outstanding! His customer and attention to detail made delivery of our vehicle over the top! Highly recommend them both!

David the BMW Genius was excellent in showing me all the vehicles features. The time David took to teach about the car’s safety and options made me a loyal BMW owner for life and has inspired me to buy one for my wife. Sales Associate Johnathan Rodriguez was also very professional and took care of me expeditiously. I was totally impressed with the El Paso BMW team. I would highly recommend them to anyone, you won’t regret it.

The best car buying experience. I recommend doing business with Juan.

The best sales experience you could ask for. Very professional and respectful. Just bought my dream car yesterday. The purchase went perfectly. Couldn’t ask for a better experience. Will buy again. Thank you.

Have tried scheduling service at this location multiple times. I am always given conflicting information on availability for service, etc. Last one I was told I they had the parts needed on hand which was not the case and was called while I was on my way there to be told the exact opposite and they had no availability for the day I was told I could come in for, and on top of that they didnt have the part I was told theyd have. This place has wasted enough of my time. The only bright spot Ive had here is dealing with their parts center, which everyone has been knowledgeable and professional with the exact answers Ive needed. A shame they arent like BMW San Antonio.

Every time I have to take my car in for any reason I’m always satisfied with the service I receive thank you for the professional service and customer service you provide!! I’m glad that I chose to do business with BMW of El Paso Texas!! Keep up the great work you are doing!!

Arriving early to the appointment has no value! Waited for my vehicle to get checked motor light going on, turns waiting with no car to lend while car gets serviced! 4 hours later she lets me know it’s almost ready! Should we cancel the carwash? I replied no! I’ve waited this long ! Continue! Making another appointment will not be easy or encouraging!@BMW of El Paso

Awesome service, very polite and helpful. Always keep you updated. Karina is the best service manager! Thank you!

GREAT place to go car shopping! Everyone was very nice without being pushy. I dislike pushy salespeople!!! And have been known to walk out of an establishment because of pushy-nessThe salespeople were knowledgeable and answered all my questions, if one person didn’t have the answer to my question they found someone who could answer it.Oscar Bull was my salesperson and he was fabulous, he even stood out in the rain to explain how to operate a variety of features on my vehicle.

Great experience! Jonathan Rodriguez was super helpful along with Luis Carlos. Quick and easy process.. very polite gentleman. Would recommend 100%

Fast friendly service. Staff is always very professional and knowledgeable.

Sales person was very helpful. Wiling to work with you and answer all the questions before making final purchase decision. Finance department very helpful, not in a hurry to finalize sale.

Chris was fantastic throughout the entire process. He communicated regularly and ran a lot of the issues to ground with the insurance company.

Always great service from BMW of El Paso. Great staff, amazing waiting area with a good snacks.

If you find yourself needing to get services done on your BMW, make sure Karina Herrera is your service consultant. She will make your visit stess free with providing you excellent service from start to finish. Schedule your next appointment with Karina shes amazing.

Friendly and efficient from start to finish. Thanks for a good first experience at the service center.

A stellar experience. Helpful in every way. Patient and courteous. Not pushy. Made our 1st BMW a wonderful experience and I must say, experience the BMW difference there is one. Made us feel like part of a family. Thumbs up all the way around and especially to Alec Moran.

My overall experience was great, My service advisor Chris Herrera was very pleasant and helpful when I had questions, and I had quite a few.

El Paso BMW service department was patient with me and my many questions, as well as efficient with completing the service in a timely manner. I felt like I was a top priority and they went above and beyond with their performance.

I absolutely love coming to the automotive center, like even if there a fault and I should be concerned- I’m not. The staff are always so inviting; they are thorough and completion is fast. I usually take a book with me and leisurely read but I didn’t actually have much time to do so.

Service was thorough, and the wait was comfortable. BMW service centers are always customer service friendly. I will return again.

I got to say I was not surprise with the service this dealership provided top of the line customer service went in to buy a used vehicle was assisted as soon as I walked in the sales rep was very helpful attentive and knowledgeable. Oscar B showed me the vehicle I adv what my budget was and he and his finance manager were able to work with me. I would definitely recommend this dealership to anyone who is looking to buy a new or used vehicle they will work with you

Always an excellent experience at BMW of El Paso. And a shout out to Service Advisor Chris Herrera. He was very professional and attentive with my vehicle’s scheduled service.

Loved how they sent you videos of what was wrong with the vehicle & the progress with the work they’re doing & they washed it afterwards!

I had the worst experience with BMW. Beginning with the service representative Karina. Her attitude and demeanor was very condescending up to the point of insulting. Then there was the turn around time on my vehicle maintenance. I was told car wouldn’t be ready on a Friday. It wasn’t. Was then told on Saturday at 430pm car wouldn’t be ready until Wednesday of the following week due to needing to take apart entire dashboard. Miraculously my car was ready at 8am Monday morning. Besides being left on hold for more than 30 min and being told I’d get a call return in 10 minutes which ended up being 4 hours. The attention and just getting a straight forward answer was very frustrating and simply disheartening. I would not recommend this BMW service to anyone.

Always great service. Wonderful staff

I didnt give 5 stars because I will always have a personal distaste for paying gouging labor costs for auto work. The mechanics are only ASE certified, so finding out it cost me 197 dollars to replace my idler pulley and belt upset me. That would have probably taken mean hour to do with all the right tools. I know it couldnt have taken them that long to do. I am upset because I could have easily done it myself, I just do not have the special tools and ratchet sets and heads BMW uses to do them. Additionally, I am also not thrilled with their assessment of what my vehicle needs done. I know for a fact that my engine mounts are solid, as they were replaced about 15 months ago, their assessment was that they needed replaced. There were a couple other parts I had replaced myself or with my father in law, a career mechanic, that BMW said needed replacement. I understand mechanics and service departments will to try to see if youll bite and spend more money with them on things that arent as pertinent as they claim, but I was already not thrilled, so seeing their assessment felt like an insult. They just casually recommended my vehicle for almost 5k worth of parts alone. I will not take my wifes vehicle back to them unless it physically does not run. For ANYTHING else, I will go somewhere with more reasonable labor prices.Aside from my personal gripes, the parts are BMW parts. And the service was done correctly, and the ladies at the service desk were kind. I recieved a shuttle back to my residence while the car was being worked on. The repair was done same day (super simple repair, just got gouged on the labor cost in my opinion) My wifes BMW no longer squeals when it runs. So theres that. At the end of the day, nobody put a gun to my head and made me pay for the service. Take all of this for what you will.

I just want to say thank you to Jonathan at BMW of El Paso. I was indecisive and had a hard time choosing between a couple cars. However, he was patient, very attentive and I was able to make a decision that Im very happy with. If youre looking for a new car, I cant recommend anyone better or more professional than Jonathan! Thanks again, I love my new 2021 M440i!!!

Best experiencia ever.. 5 star customer service Carlos and all the crew did an amazing job.. Thank you...!!!

I have been coming to BMW of El Paso for 3 years and consistently have great service, no complaints. They go above and beyond to make it easy to service my car. Shout out to Alex, who makes this 5 star review possible, as it is because of her experience and customer service that I am posting this today.

I bought a Volkswagen Atlas 2019 on May 9th and i haven’t gotten my license plates yet, this is absolutely ridiculous. They have given me the work around that they are being ordered but nothing yet. They have given me two paper plates already which is a TxDOT violation. I will place my concern also at the Tax Enforcement. BMW has stopped me from continuing with my business since I cross the border almost every day and without license plates i can’t renew my sentri . WORSE EXPERIENCE EVER !! Plus the Atlas two months ago gave me a steering wheel malfunction and broke down having to take it to the Rudolph Volkswagen to get it fixed and it took two months. Just a BIG Headache, i called BMW today and i get transfer to a line no one picks up. Lets see what Tax enforcement can do for me.

Alex is amazing!! Great customer skills and awesome service!!! Thank you very much!

Great service and very informative will be returning for all my BMW services

Had a tire issue driving through EP, spoke to Alex and she took care of me the next morning! Awesome customer service - and great care for my BMW. Love the BMW Family!

The service writer, Alejandra, was very knowledgeable and helpful explaining my daughter, Sonya Koerwitz’s BMW problems. Since the car was recalled due to the PCV Valve Heater malfunction it was repaired the next day. Also, as a courtesy the battery was checked and we had to purchase a new one. In addition, we received an observation and recommended list for future reference. In closing, they washed, and cleaned the inside of the car. Which was a nice surprise. Thank you BMW!

The service department after repairing windshield and replace my of keys was a terrible experience. I love my 2021 BMW X5… NOT the service of BMW of El Paso. The people servicing desk and adviser were incompetent. After ordering the new keys and windshield, they told me that there would be a installation charge.. no problem (and different than what was quoted over the phone) no body mentioned that charge for the programming of the key, but again whatever. They told me they would call once they got them in. They did call and I asked do I just bring it in or need do I need to schedule an appointment? I got passed around until I talked to someone and they said they don’t install windshields. I’m like why would you quote me an installation fee if you don’t install?? Turned out they do after a couple hours of figuring things out and my husband calling to figure out what is going on.I get a call saying my car was going to be done at 4 pm after 2 days in the shop (I’m in clinic seeing patients and can’t answer my phone) I get a text (4:07pm) that “do you want us to program the key?” ( why would I order a key that costs 400+ to not get it programmed??? ) When I texted them at 4:46 pm they said they couldn’t do it and it would be done until tomorrow since the person left for the day. After complaining I needed my car the next day the said disregard that they are coming in. At that point my husband Ubers over there to pick up at 4 and waited around for them to finish the keys right before closing at 6 pm. One would assume when you ordered a key that it would need programmed… and one would assume I would have been quoted that extra charge of $300 on top of the $400+ charge replacement so there would be no questions from the adviser! Money is not an issue with us but the horrible service and coordination was unacceptable. Disappointed in the poor communication. Lack of a loaner car while my car was in the shop as I Had to find an uber to work for 2 days and husband to pick up the car while I was at work. Honda has better service than this by along ways!! This is my first and only experience with the service department BMW of El Paso. Please get the act together and streamline your service department. I have a hard time spending $80,000 ++ to not have my expectations met which would be highly coordinated with knowledgeable people who know what they are doing. Maybe Im asking too much?

Heidi is awesome. She is not only helpful, but answered all my questions promptly. She is prompt in responding to the texts or email. I always make sure that it is Heidi who is my advisor whenever I go to BMW.

Best car buying experience I have ever had in my entire life. I am not being paid to write this review. ( I I’ll take a BMW license bracket holder lol ). Honestly, every single person was professional, nice, and so courteous. My salesman was a gentleman named Jonathan Rodriguez. He did not represent the typical car dealership salesman. He was knowledgeable, informed, nice, and gave me a fair deal. Was honest and upfront about everything. See him when you buy your next Beamer!! He will treat you good. I would like to thank his boss who prolly helped him behind the scenes. This was a pleasant experience and can not stop saying that lol it truly was. I would like to thank the finance guy as well. He offered packages like all F and I people but he did it in a very customer centric and professional way. He explained the benefits and even negotiated the price. I forgot his name but thank you as well. You got a customer for life BMW of El Paso!Love my 2022 235i Grande Coupe btw!

Originally told me that it will take an hour, ended up taking 6 hours for a air bag recall. And lost my vehicle state inspection paperwork I had just gotten that morning. Other than that experience was good.

Carlos was my service advisor and he was very professional and courteous on my service vehicle’s service needs. He kept me posted on updates as well as emails and txts. I am very satisfied on my latest visit.

I dont even know where to start. A week ago I was in a dire situation with my car breaking down and I was not in the mind to keep spending money to fix it so Omar Salcido went above and beyond in helping me look for exactly what I needed for peace of mind and reliability! I live out of state and had to drive 5 hours for this transaction and he was prepared and ready with all the paperwork and with financing in place. (I apologize I can not remember his name but he was also amazing and helpful!) I have an incredible, gently used vehicle not that I can only say was miraculous in the outcome. I am very uplifted with this experience and purchase. I would recommend Omar to everyone I know who is looking for a supportive, trustworthy and painless experience when finding themselves needing a newer car.**ALSO, Alex in Service was very professional, helpful, and supportive when I was really in crisis with the car. She recommended Omar to help me and Im grateful to her as well.

Karina is the best! Thanks for your help

Had an appointment for an oil change @ 9:15 am, dropped the vehicle off with a less than friendly person in front after trying to navigate their new construction, called back a couple hours later, a few times, only to find out they hadn’t started the oil change. It wouldn’t be ready for a few more hours. Finally get a call around 5 that it’s done. This is my seventh car, Acura service is awesome, Lexus and Sunland Dodge are great, BMW is just so so. Too bad because it’s an awesome M2 we bought. I have a auto dealership also.

Quick service, nice waiting room.

Best service ever they help you out alot from seller to financial

Salesman Luis Melchor is excellent: professional, prompt and attentive. Thank you, Luis for my used BMW!!!!

As usual, the service was great (and fast)!

Excellent customer service. Sales person Jesus was very atentive and proffessional. Sales mananger Jose Carlos was also very courteous and attentive. They both made sure I was taken care of. Definitely recommend them.

Great service. Very professional. Kept me informed of the progress of the vehicle. Thank you Karina for the great customer service.

Bad experience overall. Was expecting better customer service from a bmw dealer but just left disappointed.

Service was quicker than expected!! Thank you

Great and fast experience, Oscar was great! Would definitely recommend.

Simple, I went in for an oil change and spark plugs, the technicians ruined my right adaptive modules with water, they replaced the module but did not fix the stepper motor, so my adaptive headlights don’t work and Cris, the service manager suggested I was trying to get free lights and said he will not fix my car. The car went in fine and it came out bad and they did not take responsibility. Terrible experience.

Great Place To get service, the only I didn’t like if after I scheduled service I ask for a loaner Car instead of calling me to let me know before I arrived, I have to find out when I was already there and they call me an UBER normally I wouldn’t care but on COVID-19 in El Paso TX risky.

Hopefully my frustration and experience of owning a top end BMW product doesnt unfairly influence my review. BMW makes some fantastic vehicles and they are pioneers in many ways...my older 525i is an example of a tried and true product, while my newer 750i is an example of a work in progress. My recommendation is to either lease their higher end vehicles or to buy extended service warranties if you plan on keeping them for the long haul.BMW of El PasoSTAFF: This dealership is like most, they have a courteous staff and will try to assist you when you ask for it.SALES: When it comes to negotiating, they have the upper hand, as they are the only game in town that sells BMW products. And now with the vehicle shortages everywhere, you are further disadvantaged at the negotiating table. Do your homework, and consider selling your own vehicle private party if you dont mind the extra work, versus trading it in. Remember, they have to turn a profit on your trade-in so be reasonable in your expectations.SERVICE: When it comes to getting a vehicle serviced, they seem a bit understaffed for the workload, and their prices are quite high. Case in point, $295 to diagnose an electrical issue with the heated seat. I was told an electrical connector was missing from the plug, i.e. fell off inside the seat. If I wanted it fixed, it would cost another $295 to locate the missing connector and plug it back in! I dont see how they can justify this, since the cars computers tell them just about everything that could be wrong and their service manuals lead them very quickly to the fault with detailed diagrams and schematics. This is just another benefit of being the only game in town with customers queuing up at their doors...they can charge what they want and what the market will pay! If you dont have the cash for the repairs, they have got you covered by offering financing options for service and repairs. This was new to me, and the only time I have ever seen such offerings! I was also quite disappointed to discover that someone had gotten grease and grime on my ivory white leather interior. This is unacceptable when $100K+ cars are being serviced there. To their credit, when I contacted BMW of USA about some of the items on my car which shouldnt have been faulty with only 30k miles, BMW of El Paso ponied up a 15% discount, while BMW of USA tried to lead me to believe the discount came out of their pocket.IMHO, a second BMW dealership is needed in El Paso, one that actually competes with this one, not a sister entity. I think the added competition would benefit the consumer greatly! I understand that companies need to make a profit in order to thrive and grow, and I dont mind contributing to that symbiosis. However, when that relationship feels disproportionate as a consumer, it is time to let your money do the walking.

Talking about an amazing experience when you get a BMW ! Not just from the car but the people who represent the company thank you for an amazing experience Manuel and David

Ridiculous (2.5 - 3 hours) wait time for oil change after making an appointment as first customer of the day!! Would not recommend!!

Didnt have a scheduled appointment but was accommodated with excellent customer service worthy of emulation!

Attention to detail. Service department is on point. Great experience. Definitely will have my business.

Karina is a great service advisor! Goes above and beyond to help and assist with her clients! She’s knowledgeable and punctual I can go on!! She’s amazing!! I recommend anyone who has a BMW or is interested in buying new or used and wants great customer service in the service department, sales new and used, shuttle service, Porter service (they can clean up your ride niiice, the BMW Geniuses (if you wanna learn something new about these cars old and new) you’ll be amazed. just saying and need parts/accessories as well this place is the go to place for their vehicle. I don’t trust anyone else. I bought my 2012 BMW (certified pre-owned) in 2015 here at BMW of El Paso with Ismael (great and knowledgeable sales rep) my car still works beautifully..going strong for 95k miles+ and hasn’t missed a beat. Because of the AWESOME CREW & care AT BMW of EP!

Alex, service consultant is outstanding; prosocial, proactive, and proficient. BMWs Management is most elite in comparison to all dealerships in El Paso,Texas.

As an out of town buyer, I was looking for an honest, transparent, reliable salesman and company. Some people feel this doesn’t coincide with ‘car dealerships’ but I am here to tell you that as a purchaser of 10+ vehicles, I have never been more satisfied with professionalism, honesty, and dependability than I was with Omar Salcido Maldonado at BMW of El Paso. He went above and beyond to ensure I received the BEST deal possible whether I was 10 miles or 1,000 miles away. His Sales Manager Luis was just as impressive. They were such a pleasure to work with that I would consider looking to their services again despite being over 1,800 miles away! THANK YOU for being the best!

The Service no my 2001 BMW 330 was professionally done with complete details including a video of possible problems with recommendations for future service. I will follow up on these recommendations to keep my vehicle running smoothly.

Alex was an amazing service advisor!

Great job and quick service

Fast and prompt service. Sergio is very knowledgeable and made my service experience easy by not wasting unnecessary time. Handled everything that I asked for and the best part...informed me it was all under warranty.

Great service experience 👍

Got services done here and my representative Carlos was helpful the whole way through. He gave me a solid deal and even let me borrow a loaner car because the parts would take a while to come in. I recommend any BMW owner to take their car here before looking for an independent shop.

Great customer service, Carlos is the man. He got me in and out in no time.

Easily the best auto maintenance experience I’ve had. Alejandra (Alex), was my service advisor and was very attentive, had me checked in and on my way to work while I dropped off my car. In short the experience was smooth and pleasant.

Just purchase a 2017 X5 from BMW of El Paso and the process went rather quick and smooth thanks to Sales Advisor Luis Solis. I truly recommend BMW of El Paso to anyone thinking of acquiring a new or used vehicle. If you need a real professional who relies on; knowledge, honesty, patience and friendliness, that will be Mr. Solis.

Heidy is one of my favorite if not the only advisor in this facility, that truly knows how to treat her customers .I’m very happy each and every of my visits at BMW of El Paso they are very lucky to have such knowledgeable and friendly staff, the porters are great I feel like at home every time I need any type of service thank you BMW of El Paso

Excellent customer service! I have been purchasing cars here at this dealership for 10 years and have always had nothing but exeptional customer service from all departments.

The sales and service experience has been outstanding so far.

Had concern with experience with one of their loaner vehicles/ customer driving it. Dealer responded very quickly, and sounds as they will handle it on their side. I give credit to manager for quick response to resolve any issue related to their business!!