Hats off to Sam Carillo at El Paso Honda. I showed up not knowing what I was looking for and Sam was able to get us home in our new 2020 Honda Accord Sport! Sam was professional, respectful and very knowledgeable. Sam will go out of his way to help the customer in so many ways!! A great salesman for sure! Thanks for the awesome experience and service! Keep up the awesome work!!

We just bought our new Honda Accord here and we had an absolutely great experience. Our salesman Tony Escalera was very courteous and friendly. The finance department made it ridiculously easy and fast. Plus there was no BS when signing the paperwork, i really appreciate that. If you guys see this, thank you!

I recently purchased a new 2021 Honda Accord Touring from El Paso Honda and I am beyond happy with my purchase. Hands down the best experience buying a vehicle, Jonathan Celaya was super professional, knowledgeable, and definitely went above and beyond to get me exactly what I wanted and definitely exceeded all my expectations, I was very impressed. Consider me a forever loyal customer of Jonathan and El Paso Honda! Thank you so much for your help and thank you El Paso Honda, you definitely have hidden gem with Jonathan!

This is the third vehicle I lease at El Paso Honda and as usual, I had an amazing experience. I received a great trade-in offer for my old car that allowed me to upgrade to the new 2022 Honda Civic Touring. Thanks to Jacob Salado and Javier Avalos for making the car buying experience easy and exciting, and always going above and beyond to make sure I get the best deal. They made sure I was able to get the color and trim I wanted within days. My experience with Honda and this dealership has been outstanding and I would highly recommend it to anyone in El Paso.

Second time buying at El Paso Honda and it was a super amazing experience.. again!! My Sales guy Chris Maldonado made it so simple for me to choose a car and work on getting me the best deal possible without having to wait at the dealership. I would definitely recommend anyone looking for a new Honda to ask for him specifically.. he wont disappoint.So happy with my new purchase. Thanks El Paso Honda and thanks again Chris!!!

Great Friendly customer service! Very pleasant, attentive, helpful, informative, courteous, eager to assist. Very satisfied customer. Also I was coming from Vegas to round Rock. I felt like we received the locals service. I will refer and do business with your location a thousand times more. Once again Thank you! I appreciate the customer service.

I recently purchased a 2019 Dodge Durango from the used car section of El Paso Honda. The Sales team was friendly and accommodating, Gema and Steve thank you so much for making this experience so easy for me. Edward in Finance was AMAZING!! I would recommend anyone to this dealership. These are good people.

I went to El Paso Honda not really knowing what I was looking for and Jacob Salado was able to help me out big time! He’s extremely knowledgeable and has amazing people skills! A great salesman knows that the real purpose of selling is serving and that’s exactly what he did. Thanks for the awesome experience and service!

Adrian Escobedo helped my mom out today with her new car, great customer service! Very helpful when my mom didn’t know what she wanted! Recommend going with him 10/10 won’t regret it!

Bought a Honda from El Paso HondaFrom Ralph Stich . He’s a professional sales person that explained to us the whole nine yards, every detail about the process and the vehicle.All was on point; no nonsense. I highly recommend him and the lady Service Manager. She was the same way. Service on the money. Thanks E P Honda.

I was so nervous with the process of purchasing a car but Aaron G quickly calmed my nerves. His experience and patience is very much appreciated. Not only was he very knowledgeable but explained in detail and answered every little question I had. He was very calm and not pushy at all which made me super comfortable in continuing with my purchase! Totally recommend him and this location.

Had a service dept issue today and left vowing to never come back. Provided feedback about bad experience to the general manager and got the let me make this right, we value our customers blah blah blah. Well, they made it right and I have no problem returning to the service dept. The manager listened to my inputs and carried through on his vow to make things right. They definitely do value their customers and want to build a relationship. Big Dog, the service rep, went above and beyond to make things right. He was truly interested in the customer having a positive experience. Big Dog, the service manager and the general manager definitely walk the walk and made me feel like a valued customer. Need service on your vehicle, go to El Paso Honda.

Beautiful service, the moment we set foot on the lot someone was out to greet us and ask us exactly what we want. Found affordable cars beautiful colors perfectly in my asking!

Jacob Salado was super helpful in the process of buying a new vehicle. He will go out of his way to make sure he accommodates for you and what you are looking for. Hes not one of those pushy salesmen that likes to hear himself brag about his inventory, he will listen to what you have to say and at the end of it all you’ll end up in the perfect vehicle at a great price! I highly recommend requesting Jacob Salado if you visit El Paso Honda.

Alec & Javi have made the purchase on a new and used vehicle smooth . The experience and effort these guys put into customer services makes you feel at ease and not so much like the other guys at other dealerships ! Highly recommend Alec for all new and used cars !

Mr. Jesse Chávez is always ready to help people to buy a car at El Paso Honda, he is patient and kind, he has an excellent customer service and explains very well everything about the process of buying a vehicle. He does his best to find the vehicle you’re looking for!That’s why I highly recommend him .

Alex Ortega is a great salesman I felt comfortable and not rushed to make a decision he went over everything really thorough when I was looking for my 1st car I highly recommend purchasing a car with Alex Ortega and El Paso Honda he did everything possible to get me the best deal. Even though there wasn’t much too look at as far as new cars he explained the process and felt as if I was in good hands and felt special.

It was a pleasure doing business at El Paso Honda. Our car sales man, Miguel Dominguez, went far and behind in helping us. He was honest, has an extraordinary personality, and easy to do business with. We are happy with our vechile and the whole buying process was smooth.

Had a great experience purchasing my new 2022 Honda. Mr. Jacob Salado and his manager Fernie Rivera were top notch. Great customer service, they know their things and are not pushy.

Thank you Fernie Dieguez for your excellent customer service. I am appreciated.

I wanted to trade in my car, so I went to Honda. I was nervous at first. We all know how trading in a car or even just buying one can sometimes be a little overwhelming. Thankfully the sales man Sam helped me out. He was very knowledgeable and made the whole process smooth and easy. I really wanted an accord thankfully George helped me become a proud owner of one! Thank you!!! Great team!

This is vehicle number 5 from el paso honda and from one of the best salesman i know jonathan celaya, he knew the second i called him about another vehicle what i wanted and all i had to do i go sign i was in and out with in the hour i recommend this dealer and more importantly the experience you will get with jonathan celaya as your salesman.

Needed a clutch for my 2015 Civic. They had 4 of the 5 parts. They went above and beyond to find the 5th part in order to fix my car. Ive purchased 2 Civics from here. Extremely pleased!!!

Jacob was such amazing help! Very knowledgeable in helping me decide what vehicle is right for me. I would highly recommend him to anyone who walks in looking for a car

Recently purchased a 2017 Malibu (first time buyer) thanks to Jesus Chavez I am beyond happy with my purchase. Amazing experience.

I highly recommend El Paso Honda. Chris was absolutely amazing he made sure we were taken care of and answered all of our questions. Because of Chris our loyalty will be 100% with Honda!

First purchase with El Paso Honda was three years ago and blessed to have worked with Javier in purchasing a car for my daughter. Being that it was a surprise for her, Javier worked with me and my schedule at all times to make it happen. Fast forward to now and purchased our second car with the assistance of Javier once again who helped provide me with an amazing deal and car - I also worked with Steve W who also provided professional care in preparing everything! Hoping to work on a third vehicle soon! Customer service at its best hands down. Bobby in service is also amazing and detailed. You truly cant go wrong with anyone from the EP Honda family - as soon as you arrive everyone all around is kind and professional! Thank you!!

She made our experience so easy!!! Very good deal!! 10/10 recommend!!

I have visited Honda multiple times over the last 6 months and each time I have been handled properly by Samuel Carrillo. Sam greets his customers in a professional manner and allows space to look around while still providing the inside details for vehicles i am interested in. I would go back to Sam each and Everytime

Hello my name is Rebecca. I leased a Honda Pilot last month and today I took my car to a car wash. When out of the car wash, the pilot’s splash guard trim was sticking out. I took it to El Paso Honda service department and spoke with Oscar. They were very busy but he took the time to see my vehicle and asked Jose to attach it to its original position. Jose initially tried to fix it where it was parked but he took it into the service area to fix it in a lifted position. Ten minutes later, Oscar returned my vehicle and back as new. Both Oscar and Jose were very professional and friendly, which totally appreciate! Now that is service!

Rick Nava made this a pleasant experience. He was patient and understanding of my situation. I felt no pressure and he offered many different options that I was unaware of. He was an excellent listener and wasn’t pushy. Also, George Makhoul, the sales manager was more than helpful in expediting my application and getting me approved.I would highly recommend Honda and their efficient staff.

Kevin is an amazing person. He helped me out and the approval process was quick!Thank you so much, Kevin! 🖤

We highly recommend El Paso Honda. We worked with Jacob Salado and he was able to accommodate all of our needs on short notice. The dealership as a whole works tirelessly ensure all customers leave with a car that meets their expectations and price point. We enjoyed our business with this establishment.

I recently purchase a vehicle with them and I had the best experience! Adrian was super helpful and patient with me, I definitely recommend coming here!!

Best place to go and get a new or used Honda. Friendly staff quick and have all the answers to the questions you might have when buying your next car. The wife and I went in and are very happy with our purchase. Ask for Gema best of the staff, she will help you with a friendly. Wouldnt go to any other Honda place here in El Paso.

Fernando is great with his efficiency and knowledge of all Honda vehicles he is the best to service your vehicle. We loved our experience here and will come back to get our vehicle service with him again

After purchasing the fifth vehicle from El Paso Honda over the past 2 months this review is over due. If you want the best deal ask for ALEC! Great communication and on point the whole way!

2021 Honda Accord is awesome,sales team is good, Miguel was polite and helpful. The service department is mediocre at best. I don’t recommend taking the vehicle before detailing because it’ll never get done. After the fourth attempt we were able to get the wheel alignment but they didn’t have time for detailing as they were servicing cars that hadn’t been signed for yet.

Great place to get a new or used vehicle. Cameron and Javier helped me with the process of getting into a newer vehicle I greatly appreciate it guys

BEST PLACE TO BUY A CAR !! SPECIAL SHOUT OUT TO MR. JESSE CHAVEZ, EXCELLENT SERVICE WITH A SMILE, VERY HELPFUL AND EXPLAINED EVERY SINGLE DETAIL, OR QUESTION THAT I HAD . KEEP UP THE GOOD WORK GUYS, VIVA EL PASO HONDA!

Had an amazing experience! Adrian Escobedo and Javier Avalos made the process super smooth. I was nervous at first but really happy with my purchase!

Adrian Escobedo was such great help. So friendly and knowledgeable. Great customer service!

I had an amazing experience with Cameron & Javier. They were very attentive! If youre looking for a new honda I suggest you go to them!!! Thank you guys!! Im super happy with my car!!

I was travelling through El Paso and my fender/bumper became loose and was making contact with my tire. Sally Zubia and Bobby Dominguez went out of their way to take care of me and my car quickly and professionally, knowing that I had very little time because I was travelling. Because it was a small fix (for them, but a BIG fix for me) they didnt even charge me for the help. I will always be thankful to them and this dealership for the help. :-)

My experience at El Paso Honda was amazing. Tony Escalera was very helpful and professional. He helped me out by answering all my questions about the car I selected and I definitely recommend coming to El Paso Honda! Great service 👍

The customer service here goes above and beyond! Adrian E. and Javier A. went out of their way and made sure my family and I were taken care of, and made sure we drove off happy. Overall, it was a great experience. Thank you El Paso Honda!

After weeks of searching for our vehicle we wanted, El Paso Honda was the best in extraordinary service.Jacob S was helping us on our end in many ways. He fought for our best price. We also had a great offer for our trade in. All in all they have a great team at El Paso Honda.

On 5 August 2021 I took my 2004 Accord 3.0L in for services. I made the appointment online and went in the next morning at 0900. They were busy and was told it would be all day so I went over my request for what I needed to get done and was told a service tech would call me to let me know when the diag was completed. Mind you, I signed nothing at this time except for the sheet that had what I wanted them to look. Nothing authorizing work! I finally had to call them at 1530 because no one had called me to give me any estimate on pricing on the work I requested or to call me to authorize the work to be done. No one answered so I got a call back at 1730 (30 minutes before closing) telling me what was wrong so far, and the service tech tells me that work was already being performed on the car. I told them I never authorized them to start working on repairs without knowing how much it world cost. The tech told me that my request was authorization enough and they didn’t need my signature for work. I was livid and told him that I only will authorize the wheel alignment because that’s what I really needed the most. I was then told that since the other work was already performed and that I’m responsible for that too. I don’t understand how work at such a high cost can be started with me authorizing it. I came in this morning and spoke with a service manager who told me the same thing. I incurred a cost that I couldn’t afford to pay for work I did not authorize to be done and now my family must suffer because you wanted my money for a vehicle that’s not even worth the cost. I’ve lost ALL trust in the Honda service department to look out for my best interest and to take care of me like the Honda owner I’ve been since 2004. NEVER AGAIN! Feel free to reach out to me or not, my SO# is 3791341 and customer # 173579

Fernie was amazing! Hes extremely knowledgeable, kind, and overall great to be around. I wouldnt chose another place to buy my car.

They never answer the phone and when they do they have an attitude.Been calling all week because I was looking to buy a car today but they cant even pick up the phone. what a waste im going to Rudolph instead

I have bought 2 vehicles with El Paso Honda already and both the quality of customer service and the price deals I have received have gone beyond my expectations. Mr. Rick Nava is an excellent salesperson and always kept me informed when my most recent vehicle was in transit to be picked up. About their service department I always take my vehicles with them to be serviced because they are very efficient, quick, and keep me informed about the progress of my service. I definitely recommend El Paso Honda to any person in the lookout of a new or pre owned vehicle. Also, Mrs. Sally Zubia, Manager of Service Department, is very friendly and polite and strives in providing the highest quality of service in every visit.

Great experience with Alec, definitely go to him if you trying to get your new car!

Adrian was extremely helpful and patient and a very nice guy overall. We are very excited about the new car, everyone else who helped us were very kind too great experience!

Adrian Escobedo helped us out today and got us a great deal definitely a 10/10 experience would recommend to ask for him.

El Paso Honda was great to work with. They were able to get us a vehicle and work with us on the price to get it within our budget. It was an easy process!

Came in to get an oil change the service advisor cumbia. took very good care of me and explained the services that needed to be done on my car

We weren’t expecting our visit to leave with a brand new vehicle! Our salesman Armando Rodriguez helped us and made our first Honda experience great and inviting. Overall his service and down to earth attitude felt extremely comforting, than the typical stereotypical salesman that rushes and blast too many deals and offers. He took the time to acknowledge our concerns and seamlessly explained solutions options that is most suitable and affordable for our family.Will DEFINITELY refer Armando Rodriguez to any family, friends, and anyone who is looking for a reliable vehicle with the bonus of great customers service

Great service experience taking my car to El Paso Honda service! Fernie D. always gives his best customer service at all times in every visit Ive been there thank you El Paso Honda!!!

Its my 2nd time buying from El Paso Honda. Our experience was outstanding. Javier and Julian treated us like family and I just love my 2021 Honda Accord. Service and communication with us was great. Thank you El Paso Honda!

I’m leaving this place very happy (and with a new car)Thank youJacob, Javier, and Roman

Couldn’t be happier. Worked with Maria and was able to help me pull off a great deal. Definitely would recommend 🤍

Thank you Ralph Stich for Great Customer Service 😀Highly Recommend El Paso Honda 🙌🏻❤️ My HRV

Alec got me a great deal, first time buying a car they made everything easy and I walked out understanding everything. 10/10 would recommend you shop here or at least give it a try.

Customer service is terrible. I made an appointment online to get my car checked out on some service, all the time slots were available so I took my car during my lunch. I left my car with Juan because my advisor Anthony was at lunch. By 3:00pm I had no update, when I was finally able to reach Anthony about half an hour later, since they never pick up the phone, he told me they had not gotten to it yet and he’d let me know when he knew something. 5:00pm came around when I got off from work so I went to the dealer myself to find out they still hadn’t gotten a chance to look at it. I decided to take the car, Anthony told me I brought the car too late and I shouldn’t have expected them to get a chance to look at it which they should have let me know since the beginning and accurately fix their appointment system. Anthony wanted me to sign the work order which they hadn’t even looked at the car yet, he said to take it the following week on Wednesday or Thursday and he would put me on top of the list since I had already taken the car. I asked to speak to the service manager, the lady at the front desk called for her twice and she never came so after 10 minutes I left. Wednesday I took the car at 7:30, Anthony received it. 3:30pm comes around and I still haven’t gotten an update, when I talked to Anthony he said they were not able to find out what was wrong with it and that they were working on it. At 5pm when I got off from work I went again and very rudely he told me he’d call me when had an update. I told him how was I supposed to get home and he said they did not have a lender program. I talked to the service manager Sally and she got a mechanic to plug in the computer since they had not even touched the car yet. It turned out they had to do more tests on it to find out where exactly the leak was. I left the car and she assured me she would call me personally the next day by 10am with an update. At 10:40 I got a call from Anthony which at this point I had no interest on talking to. Anthony said they needed to replace three parts and that it was not under warranty since one of them was broken. Labor and parts was going to come out to $1000. After I talked to Sally, she told me there was nothing they could do since the part was broken. I decided to take the car to Rudolph Honda and it was a completely different experience. Outstanding customer service with Willie, they were upfront about the wait time to check the car and they went a long way to replace one of the parts that was under warranty, which they recommended to chance only two parts instead of three. They also emailed me a description of the issue along with a quote and we’re very helpful.

Jesus Chavez was super helpful in the process of buying a new vehicle. I am beyoned amazed with my purshase. Thank you Jesus!!

Had a great experience with Sam, he helped me out a lot and was extremely patient with me and was easily able to answer all my questions was extremely polite and professional will definitely recommend to others

Ralph was an excellent salesman, it was a pleasure to do business with him. The process went by quickly and he is friendly, willing to help and answer all my questions. The car-buying experience went by smoothly. I highly recommend him to anyone who wants to purchase a car from El Paso Honda.

I highly recommend Patrick the sales rep. Hes not one of those pushy car salesman. He is very friendly, patient, and knowledgeable. One month after purchasing a car, I realized my paper plates were expiring. I texted him after hours just to inquire about my plates and he quickly responded!

Gemma was the SWEETEST!!! I walked onto the lot not expecting to buy a car or find something I was looking for and she saw me and IMMEDIATELY took me to my dream car, it had great miles, great price, her personality was great, she was so friendly and very easy to talk to. Genuinely made buying a car easy💕

Fernando Dieguez helped out when I brought my vehicle in for an oil change and other of my car problems. I just had a road trip and everything was as perfect I recommend him if you come here.

10/10 STARS! El Paso Honda is simply top-notch. Immaculate. I do not take my car anywhere else. Fernie D. is knowledgeable and always has very helpful suggestions to make sure my vehicle is running smoothly. If you ever need service after you purchase your vehicle, ask for Fernie. You will be spoiled!

Best experience at Honda! Javier and Julian Barraza really made my experience great! Thank You!!

Adrian Escobedo provided great customer service and was knowledgeable on the vehicles he showed me.

Great experience all around! From the service manager (special shout out to Tony!) to the technicians and everyone else I interacted with, the service was superior! I received honest, clear feedback and everyone was very friendly. I even noticed that several times during the few hours I spent in the waiting area the shuttle driver would drop in just to check if anyone needed a ride. Highly recommend!

Great services, fast and friendly. Bobby was of great help and very professional, great people skills.

Bobby and Fernando have been very helpful since I have been coming to El Paso Honda. My car is always taken care of and I am always satisfied with the result. I suggest you ask for these two gentleman for any service needs. You will not be disappointed!

Taking my Honda for service always goes above and beyond. Thanks to Fernando Diéguez who has been my service advisor for over two years. I trust him my vehicle and it is always a great help! Excelente customer service.

I accompanied my Mother to the service center due to a leaking faulty battery. The service center employees treated us with complete disrespect and lied by saying my mother had not taken the vehicle in for maintenance when in fact she had. Their behavior was absolutely despicable. They tried to say there was no record of visitation and informed her that the warranty was invalid due to her own negligence. Personally I would think twice before visiting this crooked and foul organization. Do yourself a favor and locate another Honda dealer

Best car dealership I’ve been too! Was looking for a car for a while now and my sales men Jacob Salado was very helpful not pushy at all and very understanding with all the questions I had! I would definitely go back and will recommend to all my family and friends to go there! Also the manger Javi Avalos was awesome! They both made sure I got the dream car I was looking for! Thank you again El Paso Honda!

Kevin is a great salesman. He sold me my ‘22 civic sport towards the end of July and has been very quick/helpful to respond with any questions I have.

Thank you so much to Javier and Cameron for the great help and assistance for getting me the truck that I wanted!! Im driving off with a new honda ridgeline 2021 just the way that I wanted!! Great personnel… do recommend to come over and get a new vehicle!!!!!! Thank you!!

Best Experience Ive ever had at an Automotive service center. Went in for a routine Oil Change. I think he may be the Service Manager, not too sure, but his name was Angel Sierra and he went above and beyond to assist me. I got a full service engine check and let me just say, i really needed it cause I have never heard my car purr before that day. Phenomenal. I feel like I saved my car from a bigger issue. Thank You Honda and Thank You Mr. Sierra... My Honda Thanks you also. Cheers!!!

Jacob has great customer service skills very friendly, professional and gave me a great deal on my new Honda and javier avalos helped me out greatly

Waited over 2 hours and they didnt have the courtesy to come notify me. I had to go and find out for myself. Not to mention the person who took my info was very dismissive towards me.

Aaron Gonzales; represented El Paso Honda extremely well. Great Salesman. Enjoyed the process of buying a Honda Accord and would highly recommend Aaron and all the other salesmen who helped during the transition of buying from this dealer.

I really had a great experience at El Paso Honda dealership.Tony Escalera was my car sales representative and he was super helpful and very knowledgeable about my SUV transaction. I strongly recommend him to all future customers.

This was my husbands and I’s first time buying a new car together and we couldn’t be anymore happier. All the staff are very kind and are very honest and we recommend you ask for Adrian! 10/10 recommend this dealership!!

Javier Avalos, Enrique Medrano and Steve Wayne you guys are awesome!! Thank you for helping me get my new Honda CR-V. You guys helped me get the best deals and customer service was excellent. My first time experience was outstanding. Thank you for all your help!!!

Very thrilled with my experience at El Paso Honda. I have purchased my second car from them in the past 2 years and both times I was met with very knowledgeable sales staff and a cut to the chase finance manager. Juda, Javi, Rick and John went above and beyond to make the deal effortless and stress free. I would recommend a million times over !

Great service and parts department helped out. Tury was very helpful.

Edit: Called Rudolph Honda and got all my questions answered within 3 minutes and set a date of when to bring my car to the dealership. El Paso Honda is just plain terrible.I needed to schedule service for a recall. I called at first and was told I could do it online. Their dealer website incorrectly stated there was no fix for the recall (verified with other dealerships that do have a fix). Called back to get someone on the phone multiple times. Got place on hold every time and then transferred to people who dont answer the phone. Not only is their website incorrect but their customer service skills are dismal.

Thank you to Adrian for all your help and support in getting us into a Civic! He was so patient with us and gave us the best service and deal we could ask for. Look for him at El Paso Honda!

Juda Escobar is a amazing worker helps you out with any situation!

Aaron Gonzalez good sales consultant! Excellent service

Professional and friendly staff. All my questions are always answered. Highly recommend for used and new cars!

Great service, tony and Javier who helped us out were amazing helping us out through the quick and easy process making better deals for us to afford.

Could not be more impressed with the management here and salesman Mr. Ortega. The test driving was very relaxed, appraisals were quick and very patient with the sale. Over all 5 out of 5 customer service.

They are very helpful and make the whole experience stress free, definitely recommend.

Aaron Gonzalez and the finance dept at El Paso Honda helped me trade in my 2019 Honda Accord for a brand new 2021 Honda Accord! I genuinely thought it wouldn’t be possible... but they made it happen. It was super fast and hassle free. I’m extremely happy and recommend them for any Honda purchases. Definitely going back again!

I took my vehicle to service department, and Joshua was extremely cordial and attentive.Keep up the excellent customer service!!