No more lobby or over-the-counter parts sales and orders. Everything now via phone. My rep answered in NJ. I had model and part #, and call was fast and efficient. Not thrilled w extra shipping fee, but Fedex next day satisfied my need. Not clear why theres local presence though, if we cant buy there. Sure wish theyd reopen counter. Still, phone order faster than usual wait in line.

Nice store it looks like they have everything for the appliance service people. I just purchased a stainless steel cleaner for my appliances . It was recommended to me by a service technician.

The place to go for parts to repair your major appliances

This Store Hands Down is The Best! Great People!!..Straight up Take the Serial and Model # of the Machine you Have problems. Perhaps a Picture and Info..and know the Part you need..they can Help you Better also. Calls there Supper Busy..SHOW IN and its FASTER!..They really are a Good Store.

Get there early they like to lock up before its time

After calling repeatedly and getting only the automated phone menu I drove to their location in an attempt to buy a part for my stove.When I asked if they were aware that the phone goes straight to the automatic messenger the over weight manager with the shaved head explained that it can do anything we can do.Wow...what a poor way to run a business !Thank your lucky stars you have a woman working the counter that actually knows how to make a sale... .

BEAUTIFUL PEOPLE WORKING AND GREAT CUSTOMER SERVICE LIFETIME WARRANTIES AND VERY REASONABLE PRICES. TRULY A GODSEND THANK YOU ALL SO MUCH. GOD RICHLY BLESS YOU ALL.MS.RLT

Dont buy here its a scam. Buy online with another company.

Awesome place to get hard-to-find appliance parts. Parts are from the manufacturer and most have warranty. Fast and friendly service. 5 stars from me.

Fast friendly service. Good prices and selection. Recommended for parts needed ASAP.

Great customer service and friendly staff. Was able to find a part for which otherwise would have waited a week if ordered online. Thank you!!!

I am an average Joe not an appliance maintenance person or anything like that. I disagree with the previous bad reviews, every time I have gone you can Count on whoever is helping you is knowledgeable. At times I imagine they get busy enough where impatient people who do not get help quick enough anger easily, but the four times Ive been there they are helpful and efficient.

Been trying to call for 1 hour, seems like nobody wants to pick up the phone!! bummmer!!

After they had bad service now they dont service the public

Can someone answer the Damn phone!?!?!? Goes straight to hold for more than 30 min. A real person answering and letting us know your even open would help. PATHETIC.

I needed a dryer front panel clip for my Kenmore 70 series dryer. Online these cost about $14 including shipping.Paid $6.68 here in person today.They are the only place to have one in stock too. Even Sears parts had none in stock.

They didnt have what I needed. But they were real helpful.

This place is awesome. Ypu need a part for home appliance they got it.

Changed my past review from 5 down to 1 star. The staff WaS great. Now they only do wholesale.

Doesnt try to upsell, gave great advice and made sure i didnt over purchase on my diy endeavor

Great customer service!They didn’t have the part but ordered it for me it came in approx 2 days.

Its horrible to think their are not more options for appliance parts in El Paso. A part that cost $34.25 from Sears costs $40.40 here. On top of that inflation, the part is China made aftermarket. Please someone open a store we El Paso citizens can buy reasonable parts as non company accounts that are fair. Its because they know you are in a hurry to fix your appliance and if you want the part right now, you are going pay out the nose for these parts. Oh yeah, their customer service is horrible as well.

They have what you need. Name brand or universal parts. Friendly staff!

Ladies were great, waited a little because they only had two people for waiting customers

They dont answer the phone at all. 50 min on hold.

Martin s appliance service 30 year customer of this firm, but have experienced the worst service ever. Wish i met owne business to let them know how bad they are, employeeys are helpless .very frustratin

Nice people, very knowledgeable staff, they add insurance to the repair part without telling the customer first so be sure to say no to this added warranty it will save you money. It is expensive, Sears parts online was cheaper.

On hold for 20 mins waiting for someone to answer the phone... will bot give them my business

Service is great no issues always leave here happy great staff very very helpful they greet you all the time AAAAA+++++++++

Very helpful and nice people. They work hard to get your part. When they didnt have a part I needed, they told me where to go to get the part.

Great place they have everything you need in parts

They will have your part but you will pay a lot for it and wait in line.

They usually have everything for your appliances repairs and the price it,s good to

Three Crosses Appliance repair is the best in Las Cruces service and repair 575 -805-0159 and I dont buy part from servall bad customer service over priced it better to order parts sears parts You get money back if it dont work no question ask

Purchased part and was told only that I could return unopened package. Then when I went to return unopened package, they said it was 30 days old and I couldnt return it as I was not told that it had 30 days. Big thumbs down in this store.

Fast and friendly service will recommend to friends and family

Not satisfied with their inventory n suppliers. Nothing in stock anywhere. So have to wait for any body that has them on stock.

They suck...Was on the phone waiting for over 35 minutes and when they finally answer, they were rude. NOT RECOMMENDED

I am a Google guide I go to the store to pick up appliance parts I dont know what kind of employees are hired or what theyre doing but I called in the call to go over 30 minutes no one answered so I had to hang up

I would give it zero stars if I could. Terrible service, awful service! How these clowns have jobs I will never understand.

I am not agree with the charge fee the store apply when you buy a part from them. This charge is for the warranty, but the customer does not even have the option to no acept the charge, because, it is already included in total amount. I suggest to ask the customer if he wants to buy warranty like any other businesses.

Been buying parts from here for years. Great staff.

THEY DON’T ANSWER THE PHONE, horrible horrible service, the system on their computer is been down for months causing not to get my payment for the part replacement, the good reviews are from friends and family of the employees.

Buy your parts somewhere else, this place is horrible.

Very knowledgeable, great service, Jaime was very helpful.

Your the best thanks from the faucet guy

Terrible service by phone, never call again its been an hour and they still wont answer, I guess I have to go to the place my self.....dont call, they wont answer

The staff here is very knowledgeable.

Friendly, knowledgeable, and very helpful.

Great service like the store.

Always helpful, professional & courteous!

Horrible Horrible Horrible serviceWish I can give it zero stars

Good service today

Bad customer service the lady was very rude

Way to expensive...By everything on Amazon

Very helpful!

Great customer service

Awesome customer service

Helpful stuff

Had what I needed on hand.

$50 dollars for a $5 dollar part. Be sure to price check. It is a generic replacement part, and does not match the specs exactly but it works.

Always helpful

Good service

Ok 👍

Expensive

Place to buy washing machine parts.And house heating.

They dont even give service, one goes and they dont attend ...

You get everything if they dont have it order fast SUPPER !!!!!

They are giving very bun service for me to see and I hope that they continue to do so, I congratulate them all because it is not one but of many and without help one is not anybody thanks

A well-stocked store for refrigeration equipment parts and in general white goods

A friendly treatment and high availability of parts, treatment in Spanish.

Excellent servicevery good

Exelete😉