Scheduling was easy and convenient as I received a next day appointment! Appreciated the heads up that George was on his way. Within 5 minutes, he told me what was wrong and informed me of the price, which I felt was very reasonable. Overall, completed the job, in and out, within 40 minutes tops. Highly recommend and will contact again if we ever need assistance.

Customer service was fantastic both over the phone and in person. George, our repairman, was courteous and professional. The service provided was top-notch. It was expensive, to be honest, but service like this is worth it.

Professional, Punctual, Friendly and awesome service! George found the problem right away! Fixed the issue in no time! Def recommend! The best part I dont have to buy a new fridge! :)

George just left the house and even though there were a few delays with the parts being ordered, they were super cool throughout the process! If you dont wanna break your bank buying a new washer and dryer, give these guys a call. Gaby is super nice on the phone and they know their stuff! Yall are my go to appliance shop going forward!Update:12/11/20A belt in the washer slipped out of place a couple of days ago and we called up Gaby right away! George dropped by this morning and repaired it free of charge!Our only complaint is that he wouldnt take our money when Priscilla insisted he at least charge for the visit. Next time take our money George cuz you know were gonna call again if we have issues. Thanks a ton El Paso Repair Appliance!

Had been having some trouble with my dishwasher not draining. Had tried several DIY products but no luck.George came and in 5 min, it was fixed..........Happy to say my wife is happy and Im no longer sleeping in the dog house for my failed attempts lol.

Fast response, got an appointment right away! Love Gaby great customer service!!! Thank you!

The best service! The best technicians! Will always call for a repair.

Happy I considered them, kept the appointment and showed they are a professional outfit. Will recommend to family and friends .George was very helpful and professional Thank You El Paso Appliance 👍👍

Perfect service. Will call on them again!

Im so happy I found this company!! Ive been screwed over so many times with a broken down refrigerator for weeks! Had to throw out food! George came out and worked his magic and fixed it within the week! There all very nice and Im so grateful! Will for sure be calling them from now on.

Very inconvenient and pricey. Everything with my dryer was working except that it was not heating up. I called on a Thursday, April 29th as soon as they opened at 9am but couldn’t get an appointment till the next day on Friday and was told between 9am-11am. Then later got a text that it was moved to 10am-12pm, no big deal but then when it hit 12pm, the tech wasn’t here. I called and they said he was running late. He didn’t get here till 1:30pm only to tell me when he got here that it wasn’t heating up, which I already knew and told them this when I called them. He said he would have to order a heating element ($150.28!) because they didn’t have it with them and they couldn’t come back until Monday since they are closed on the weekends. Nobody called me to setup an appointment for Monday, so I called them on Monday to see when they were coming back out. I told them I was here all morning so they could come whenever, but they didn’t have anything available until late afternoon when I wouldn’t be available anymore. Had they called me before to schedule, instead of me having to call them the day they are supposed to come out, it could have avoided this. So I waited all weekend plus another day for them to finally they come out on Tuesday to fix it… By the way, I looked up the part # after they gave me the receipt, price ranges for the heating element were starting from $17.99 up to $120, I didn’t see any place charging $150. Look it up yourself, put DC47-00019A in google and you will see the prices for it. And if you are curious, they charge $79.95 for labor. Tax and everything, it costs me $249.22 to make my dryer heat up again.. I only put 3 stars because my dryer is working now and they give you a 1 year warranty, but very inconvenient timing and expensive to repair. Might just buy a new dryer next time.

Great service! Very happy with my Repair! George is a great technician! Will be calling again for sure.

I honestly forgot to write a review the last time these people were out to my home, which Im really regretting now. The repairman, George, is super professional and always wears his mask as well as maintaining his distance. The receptionist is really nice and schedules you in as soon as they have availability. They send you a confirmation text letting you know that youve been scheduled. They also send you a text with a link for the invoice for the repair. I never write reviews, but they deserve the best review for the best service. Thank you again, El Paso Appliance Repair!

Would highly recommend. Had to order part for broken washer, George came back and did the job in about 10 minutes. Will call them up in the future if I need help with any appliances. A++

If I could give this business less than one star I would. Don’t answer phone.. I’ve tried calling like 10 times and nothing... don’t even waste your time with them.

El Paso Appliance was able to schedule me within 24 hours. Great communication on a time frame when technician would arrive. He arrived and explained what was wrong and was able to fix my freezer (whirlpool appliance - freezer at bottom of the fridge). When making the appointment, their fees were explained. And again prior to the work being done. Great price and my appliance is fixed. Highly recommend.

Always great communication from George and the team. Highest quality work and a great price. The best part is if any issues arise they are taken care of quickly. Feels nice to have El Paso business actually value customers!

Very friendly service and fair rates. Quick turnaround on parts and repair service, website was easy to use to schedule an appointment.

Very very unprofessional!! We feel we are very understanding when you cant make it to an appointment. We understand that things come up, but no call no show is just plain unprofessional!! I have attrmpted to call them various times and get no answer. The worst part is that this isnt the first time they did this to us. All we ask for is a courtesy call to let us know you wont be able to make it. This way we arent waisting our time waiting for someone who isnt going to show up

George showed up in a timely manner - even called to come earlier which was very convenient for me. He was scheduled for a fridge repair and after a simple fix he checked another issue with my sink that had come up. He unclogged the sink quickly. Will definitely use again!

EP Appliance Repair was able to troubleshoot and repair our $3k+ Whirlpool refrigerator. The lights and Cooling stopped working and George replaced one of the electrical boards that activated the cooling compressor. The fridge failed a week after and George was right back at my house to get us going. We had to order another board which took another 2 weeks. All in all, I am super picky when it comes to work being performed at my house and EP Appliance Repair will be our go to. $400 repair, my eggs are now cold.

Did a great job. Would highly reccomend this business.

Good service. George, tech, is very good and professional. El paso Appliance was upfront about scheduling and price for service fee. Only downside was had to wait for the part to be delivered. George was very upfront about price and about having to order the part needed.

Since the phone call to schedule the repair service for our dryer until the job got done, i recommend 100% El Paso Appliance Repair service. George Smith explained what had to be fix and got done the job in no more than 30 minutes. Great service! Thanks!

I contacted them via phone call, scheduled an appointment, and George drove all the way from an appointment he had in Horizon to the Westside to service my dryer. He diagnosed the issue right away and had the part in his truck to replace the heating unit. Affordable and quick. I will definitely go back to them for other future repairs. Thanks!

They fixed the problem the first time good job. I will call them again when I have another job for them.

Never answered phone. ever

My mom has been tryo g to get them to do a simple fix in a dishwasher and it took them 2 months to return a call.

This is our second time (for different reasons) having El Paso Appliance Repair fix our dryer. George was very professional, knowledgeable and friendly. We have had no issues. I recommend them 100% and will keep using them whenever I have issues with my appliances. Thank you for such great service.

I appreciated the honesty and advise George gave and diagnosing the problem & cost up front. Appreciate that professional honesty in that line of work. Also, the precautions he took by wearing appropriate PPE.

This is a family owned business. I am proud to say they are awesome repair experts. During this troubling time it is extremely important to support family, ElPaso owned businesses. This is our third time using them and though fixing appliances is never fun, they work with you . My family is gratful for tour work. Thank El paso appliance repair

I scheduled my appointment through my appliance warranty. The technicians arrived on time. The service was good. My fridge compressor was replaced and the software updated. I am not sure about the price for the parts and labor since this went through the insurance. I would probably use this company again if I needed an appliance to be repaired.

George was extremely helpful. He was on time, practiced proper safety measures during the current COVID crisis, and let us know our problem quickly and explained the issue to us in a way we could understand. We will not be using any other repair company again!

Mr. S. Ruiz was very nice, very helpful, professional. My fridge is working like a charm. Good job, El Paso Appliance Repair. I will be recommending EPAR to my friends and neighbors.

Service was great. George was very professional and courteous. He explained everything very well. I will definitely be using them again if need appliance repair.

George came over to repair a freezer. He changed a part and told me that it will cool down in a couple of hours. The freezer didnt work. He didnt return my phone calls afterwards. I had to find another company to come and fix the freezer. They explained to me that the piece that George installed wasnt the right one and it was installed incorrectly. :(

Great service from El Paso Appliance Repair. On time, professional, and knowledgeable. Able to repair my washing machine the same day they came out. Highly recommend if you need someone to fix your appliances.

I had scheduled an appointment with George between 9 and 11. The receptionist called at 9:15 and said that George was running late and would be there closer to 11:30. I was fine with, whats a half an hour, no big deal. I tried calling at 12:30 to find out if something happened, I left a message. I called again at 1:30, no answer. I called again at 2:30, no answer. No one ever showed up, no one called, I wonder if they are going to try showing up tomorrow. Unfortunately looks like I need to find a new repair company.

Six month ago I left the following review and 5 stars. So when my dishwasher broke this week I did not hesitate to call El Paso Appliance Repair. I set an appointment last Saturday for the following Monday, between 7-9 AM. I get emails and messages confirming my appointment, including a message at at 6:30 AM saying Gabi is on the way. But no-one shows up by 9 AM. I call them at 9:30 AM, no-one answers the phone but I leave a message, and 24 hours later, no-one has called me back. Is this place still in business? Ill look elsewhere to have my dishwasher repaired. (Full disclosure: the owner finally contacted me at 8 PM after reading this review. Good luck with your business.)-----Original review posted 6 months ago:My aging fridge finally broke. George not only was able to diagnose and repair it quickly, but was professional and cordial the entire time, and explained every charge individually. A+ service.

I recently posted a review on El Paso Appliance Repair and I gave them 1 star only because the issue was not resolved. I fault myself for not reaching back out to the company, if I did I would have known that the company has a warranty on their work for 90 days after the issue. Since my review El Paso Appliance Repair went above and beyond to fix the issue. I am all about customer service in which this company was superb in that area and with that being said I will be more than happy to refer this company and I would be a returning customer if need be. After this experience I chose to edit my review and give them what they deserve stars. Thank you El Paso Appliance Repair, George you are amazing keep the great work going!

This is a small one men show company ran by a guy named George, dont be deceived into thinking its an actual company, this is not a company. George came over to repair a freezer, He changed a part and told me that it will work in a bit. The freezer didnt work at all. I called multiple times to have his wife receptionist tell me that George would call me back, this never happened. I had to pay again another company to come and fix the freezer, the new repair company told me they had done more damage than repairs to the freezer. People such as these should not be allowed to operate.

George is very knowledgable and always does a great job keeping our aged appliances going! Thank you!

My review is mixed because there were aspects of their service I really liked, but also aspects I believe they could improve upon.I really liked their communication via text and digital invoicing. I liked getting real time texts about the technician performing the repair, as I am a remote landlord. The staff were always courteous and friendly.There are a couple of aspects I believe they need to improve upon. First off, I filled out the form on their website for a callback to receive the 10% discount, but didn’t actually end up receiving that discount. Once the problem was diagnosed, it took significantly more time than was estimated for the parts to come in and for the issue to be repaired. I didn’t receive updates on when they planned to complete the repair. It wasn’t until I called in that they just so happened to have received the parts and they were ready to schedule to repair visit. The last thing that bothered me was that every time I called in, I would go to voicemail. Granted, they would always eventually return my call, but it would be more professional to have someone answer calls immediately or at least have an automated wait ring back if they’re on the phone with another customer.Overall, satisfied with their service, but will likely try another service provider in the future.

Very professional and quick he knew what he was doing. The first appointment he came and gave me quote he actually new what was the issue of the dryer and show me the part that was broken. And when the part arrived it took him less then an hour to fix it.

Mr. Smith came to my house on time. HE worked continuously without interruption on my washer. Mr. SMITH has a good work ethic. He knew what was wrong and made repairs to my washer . He also guaranteed parts for one year.

George was on time and very efficient. I have my oven back! He was very professional and personable.

GEORGE YOUVE DONE MY WASHER, DRYER, DISH WASHER, AND MY REFRGERATED AIR. EVERYTHING WORKS WONDERFUL. I CANT SAY ENOUGH GOOD THINGS ABOUT THE WORK YOU DO. I HOPE NEVER TO SEE YOU AFAIN! HAHAH TEASING OF COURSE I APPRECAITE YOU HAVE GREAT WARRENTY AS WELL. THANK YOU FOR BEING THERE FOR MY FAMILY!!

George youve repaired a number of appliances in our home and weve been satisfied every-time, but this recent visit on Apr 7, 2020, your technician came out to check out my washer and he had advised me to replace the motor.Your technician called and you gave us a price for the motor and installation, we agreed on the price.My wife paid you $200.00 for the motor and labor fees and we left a balence of $102.00, and you told us that the motor would be here in here in about(1 week ). Now its August 5th 2020 and we still havent heard from you, weve called dozens of times with no answer nothing but to leave just a message.No one returns our calls or messages!!!!!MEANWHILE MY WASHERS CURRENT MOTOR IS STILL ACTING UP!!I WANT MY MONEY BACK!!!!!!!!!!

Had a very good experience with the tech, he was very courteous and knowledgeable of what was wrong with my dryer. He said it could be two things wrong after he asked what the dryer did before it stopped working. And he was right on point, it was the first thing he mentioned could be wrong. He had the part with him, and fixed the dryer right in front of me after showing me the broken part.Saved me time and money and Im very happy with his service.

El Paso Appliance Repair is wonderful! Fridge was not working and George came out within a few days and fixed it. We continued to experience some issues but he gladly came back the next day and made additional repairs. Great customer service!

This company is awesome!! They called with status updates. He came during the times he said he would come. Very friendly. He made sure the area was clean before he left. I will definitely call them if I have any more house issues.

Very good mechanic for a refrigerator... Loved the honesty and punctuation.. Id recommend this company. Well done guys.

The review I’m posting is mixed. I needed my dryer to be repaired. It was difficult to get a hold of this company at times. At first, it was fine, but as callback issues arose, the response was not as fast. They were professional and didn’t charge us labor for callbacks, but it was frustrating that the issue took so long to fix, mostly due to difficulty in contacting them. I left messages but had to continue calling back. Sometimes they would call back but other times it took a few tries to get in contact. I had to call a different company because I wasnt getting any response. They seem like a knowledgeable company, and to be fair, they were dealing with a backlog at the time of our service because one of their technicians quit on them abruptly. That might have been the issue, in which case I completely understand. However, I still think they could work on their dispatch system or response to messages. I had to pay another company a service fee of $45 just for a simple issue (They found that the motor was just a little stuck and the barrel needed to be manually pushed. Literally. That was all they had to do.)

George installed my A/C which is no longer working. I called to have it checked out and they tell me they no longer work on A/Cs . How convenient! Will never refer anyone to El Paso appliance again.

They sent a knowledgeable repair person, paying for service was very convinient, my only negative was that it took 3 weeks for the part to come in. He knew what he was doing and they followed through with the call.

I want to commend George and the person answering in the office if El Paso Appliance company. Both were very professional and knowledgeable in their business. Me. George is an exceptional service agent, very polite, knowledgeable and in his expertise. Easy to talk to and seemed very willing to help. I would definitely recommend this company to anyone that needs professional assistance. Thank you..cw

I’d like to thank George for same-day service very professional was very confident that he was going to fix my stove went out of his way to to fix it thank you !again customer for life!!

George did a great job installing my new water heater! Called prior to coming out as promised and arrived within the time window that was given. Cleaned everything up and made it seem as if he was never there! I will definitely be calling El Paso appliance for any future projects. Thanks again George!

This is the second time I have had George work on appliances at my home. His honesty and professionalism impresses me more each time. I cant recommend him enough. He really is the best.

George Smith is the best that El Paso has.!!!! Easy to make an appointment, calls ahead to let me know when he was coming. Went right in and helped us with our hot water heater. Works great now!!! My wife has called him on other repairs needed and she is happy that she found him!!!! I would highly recommend that you call El Paso Appliance Repair anytime!!!

Amazing customer service. George is so nice and kind. Will completely recommended! Fair price !

George is always so helpful and kind. Very skilled and efficient.

I emailed them the night my oven wasn’t working and got a phone call the very next day and they gave me an appointment on the same day. They came out to see it and repaired it the next day. Very fast service! The guy who came and repaired my oven was very nice and understanding. We have an indoor dog and he’s all about wanting to get to know new people in our home.

Great service provided by Mr. Smith! Thank you guys for the help. I will be recommending your company to everyone! And if i have another appliance issue ill be sure to call the expert.

Maria Ruiz was awesome to work with. Very patient and explains everything that is wrong and what needed to be repaired. I would highly recommend this company to anyone who is in need of appliances repair.

Awesome experience!!! George was professional, prompt, kind, and very helpful, explained what he was doing or going to do, with reasonable prices. I would recommend his service to ANYONE needing repairs on any large appliance.

Terrible company. Did not show up for TWO consecutive appointments. Called to ask what happened and was told they would call the technician and call me back. Never did. Now, they refuse to answer my phone calls. If you want someone reliable to show up, dont call this company

George was prompt, courteous, and professional. Excellent service.

Saul from El Paso Appliance was great! He was professional and did a very thorough job installing a new ice maker on my refrigerator. Wonderful customer service! I will definitely use them again. Thanks!

My first experience with El Paso Appliance Repair was great! From the initial call to make an appointment to the end of service. They sent me a confirmation text of my appointment along with a picture of the person who will be coming to my house and check my washer. Saul (repair guy) was very respectful, courteous and honest. I definitely recommend their services as they have shown to be a professional business.

Their ability to work with you on your issues hands down gives them 5 stars. The customer service and timely response and information flow 5 stars. Hands down the best deals on installation and repair for my appliance needs. They kept me up to date and was always honest, whether I wanted to hear it or not but saved us in the long run from bigger issues. Very professional and knowledgeable.

Very professional and on top of it! I called several places and they had the best deals with the highest rating. They notify you constantly if they are going to be a little late or when your appointment is. The phone receptionist is very sweet and so is the repairman. Overall, great business and great rates! I would recommend them to anyone first.

Called regarding refrigerator service. Received a call back very quickly and was able to get an appointment the same day. Communication was excellent and service completed at very reasonable price. Would definitely use again!

Thank you for your prompt service today. Saul was great! We will definitely call you for future needs. May God continue to bless you and your business.

Had a hot water heater that needed to be replaced. Called several plumbers and EP Appliance Repair came in at a respectable amount. George confirmed the appointment and on the day of the job he was punctual and clearly knew what he was doing. The job was done to standard and he replaced the inlet water valve at no additional cost other plumbers said that would be an additional cost Give these guys a call youll be glad you did.

From the person who answered my call to the person who repaired my oven, they were courteous, professional, and knowledgeable. The repair person was quick and did an outstanding job. He also answered all of my questions. I’m definitely going to call this company again if/when I need an appliance repaired.

Was hesitant to call a place that isn’t a Best Buy or Sears (rip) but these guys were fast and very friendly with always being in contact with you. They text to let you know your appointment call you to let you know they at eon the way or in my case called to see if they can come earlier and not just show up! Fair priced too

I unconditionally recommend El Paso Appliance Repair to anyone needing such services. The company came highly recommended, yet still exceeded my expectations. Not only did George arrive for both appointments promptly, but he also is knowledgeable, efficient and reasonably priced. In addition, he cheerfully did an additional repair at no extra charge. I sincerely encourage you to give El Paso Appliance Repair a try. You won’t regret it.

Great Service! I had two techs come out and look at my fridge before I called El Paso Appliance repair an they couldn’t figure it out. George was my last tech before I figured I had to buy a new fridge. He fixed it that day! I will definitely be using them again for repairs and would highly recommend to friends!

George was a true professional and he repaired my oven in a matter of minutes. I highly recommend him due to his professionalism and expertise. He also provided friendly customer service and was punctual. Ill be calling for repairs to any broken appliances I may have in the future.

I have very few moments I can recall in where I am speechless, and my entire experience with El Paso Appliance Repair has done just that. From the phone call all the way through to them getting my fridge fixed, the experience was flawless and amazing. They made everything so easy and effortless. I cant thank them enough! Thanks guys!!!

George has been repairing my appliances for a couple of years now. He is knowledgeable,respectful,responsible. I recommend him without reservations

We have utilized El Paso Appliance Repair twice and both times the service was excellent, not to mention how courteous George was and the person that answered the initial telephone call . He also went out of his way for a specific hose that we wanted for the air conditioner. We were very satisfied for the promptness that they provided. We will continue to seek their service and recommend the company to all our our friends. It is very difficult to find honest, and caring people.

Great people. Very friendly and helpful. They had my issue diagnosed and fixed in five minutes. I learned the company owner is also former military which is a plus for me.

Excellent Customer Service! On time and quick repair! Highly recommended! Thank you George!! A+++

George is a very knowledgeable and p ol lite person.

Hello, just to let you know I am verySatisfied with your service. I always callEl Paso Appliance Repair for all myNeeds I have always been more thanServed whenever I called you.A loyal customer for 3 years.Ulla Hazel

IF I COULD GIVE 0 STARS I WOULD. THESE GUYS ARE SCAMMERS BEWARE! SPENT $800 DOLLARS TO REPAIR A FREEZER AND A REFRIGERATOR, THEY CLAIMED THEY PUT NEW PARTS, OFFERED A 90 DAY WARRANTY ON PARTS AND LABOR. A WEEK AFTER THEY REPAIRED BOTH UNITS, THEY STOPPED WORKING. I CALLED, THEY THEN SCHEDULED THREE APPOINTMENTS, THEY FAILED TO SHOW UP TO ALL OF THE APPOINTMENTS. I WILL SUE THE OWNER GEORGE SMITH, STAY AWAY FROM THIS COMPANY.

George is amazing. Ive almost always experienced same day service, despite the fact that he is always busy. And hes incredibly talented... Ive used him for everything from air conditioning to heating to gas fireplaces to fridges and freezers to washers and dryers to ovens. Ive recommended him to friends and definitely recommend him here.

Called once for AC repair and once for water heater repair. Awesome customer service! Repairs went quickly, and fairly priced.

Fast identification of the issue and fast repair. We will be contacting El Paso Appliance repair again when needed.

They were really nice! I would highly recommend. They work on weekends that’s a plus! Decent prices as well!

Initially hired to fix my dryer that wasn’t turning on, also ended up unclogging dryer vent. George was very nice, and did a good job. Pricing was fair. Will be calling them back at least once a year to clean out lint from vents.

George was quick and efficient. Came in, started working right away and got our washer running. He also fixed our drum liner and gave a good tip to help reduce any smells.

George was amazing! Got our fridge working for opening night and answered all my question when trying to find the best deal on a part.

Very satisfied with the service. Very professional. Very competitive pricing. We had our water heater go out unexpectedly and George came out, had it replaced the same day. He was extremely friendly and professional. He also served in the military at one point so his professionalism was not surprising to me knowing he served. Much better experience with George than other local companies who were far less professional and more expensive.Thanks George for all your service 👍🏻Best regards,Bryan (Ret. Army)

I would HIGHLY recommend El Paso Appliance repair. Being a military spouse whose husband is deployed, I was so skeptical about who I could trust to not charge me an arm and a leg. Everyone we dealt with was amazing and did not stop until the job was done. From talking to Gabby on the phone to Saul and George’s amazing work ethic. They made sure to not give up until we figured out what the problem with the dryer was. By the time George had completed the job, I felt as if he were a family friend and had treated us as if he had known us a long time. They are extremely affordable and you’d be crazy not to choose them for all your repair needs. I hope we have no more problems with appliances but if we did, I would call them again in a heartbeat.

Respectful and good customer service. Punctual on time for arrival times for service. Overall great experience and I would definitely recommend them.

Very satisfied with the service. Fast repair and that same day I started using my dryer. Thank you for great service.

EPAR was great, they kept me informed of when the service tech would arrive so I could be there and I didnt have to wait. The service tech was professional, knowledgeable and courteous and thoroughly explained what was done and why .... I will use them again and would recommend them.