Great experience. Angelica is the woman who helped me and was very attentive in making sure all my questions were asked and to call if I had any more. Process was easy. Dealership itself was awesome, way nicer than the other one I physically went to. Everything minus taking possession of the vehicle was done by phone as I’m an hour away. But she the car i wanted was on its way to the dealership. They offered of course to deliver the car to me but I chose to go get it. Great experience! Thanks Angelica this is by far the best experience I’ve ever had a dealership!

Best service ever. Tony was the best. He helped us a lot and took the time to clearly explain everything. I never felt pushed to take a decision. I loved the experience and Im so happy with our new SUV.

Bait and switch tactic, that’s what this dealership did! I was looking for a replacement to my RX350. After researching and visiting numerous dealership all over California, I settled on getting my car at Longo Lexus because of the price negotiated, $53,200. The car was still being shipped from overseas, but I was willing to wait and provided a deposit. After 4 weeks of waiting, it is finally here. I made arrangements to pick it up on Tuesday (7Sep) because I live in Northern California. Everything was good to go, until today, Sunday (5Sep), 2 days out from taking delivery of my car. Sales person sends a text message stating negotiated price is no longer valid and now charging MSRP plus $300 more. The sales person said they would take out $300 discount. I ended up looking around my area and was able to find a car with better package, all wheel drive, and $4K cheaper. I will definitely make sure everyone knows what a horrible, disappointing, and extremely disgusting experience this was. Too bad no such thing as negative stars…definitely don’t deserve a 1 star

I was so amazed on how easy and fast it was for the entire process. I was very impressed with everyones knowledge from searching for the perfect vehicle, the financing, to the delivery & then the tutorial of all the gadgets on the car upon delivery. It was a pleasure doing business with you during these crazy times. Thank you! 😊

My service advisor, Jacquelyn, made my Lexus service experience one that I drove away satisfied and glad I went to Longo Lexus instead of Glendale Lexus.Jacquelyn was knowledgeable, patient and kind. She went beyond the service call, explained alternatives, and didn’t try to sell me other services or schedule something. She made me comfortable and confident that I was taken care of.The waiting area is also much nicer than Glendale. They are organized and considerate of your time. Thank you for a job well done!😎

Highly recommend making an appointment for any service your Lexus needs. I used the online website, and was able to pick the date and time that fit my schedule best. On arrival at the service center, i waited 15 minutes for an attendant to check my car in. Then, I was seen by the first available specialist within 5 to 10 minutes. They kept me informed of the expected maintenance, and even called me hours later for a summarized assessment. I picked up my car within a 15 minute wait during their peak busy hours, and was back on the road again. Thank you so much for your attention and organization.

Worked with Angelica in sales and she was so courteous, kind, pleasant to work with and patient, patient, patient as I am a senior citizen (74) and technically challenged, she worked with me to get information over to her to make sure I got the car I wanted. She deserves 10 stars just putting up with my lack of computer knowledge but she hung in there. She is a great employee and made experience worthwhile. Found Longo Lexus a great company to do business with no hassling, great trade in, and very upfront in price and quote . I would recommend them to all my friends.

The best experience I’ve ever had purchasing a car! Didn’t feel like anyone was trying to “sell” me anything and 100 percent felt like they were upfront and honest with helping me buy the car that best suited my needs. Craig was very knowledgeable and kept me well informed throughout the whole process. He went above and beyond to make sure everything went smoothly! It was such a pleasure buying a car from here, I highly recommend! Car is amazing!

Amazing experience with Longo Lexus. No haggle dealings, honest, and up-front prices. George King was easy to work with and handled everything from my trade-in and the purchase of my new car. Financing was simple and fast. Mr. Clubb set us up quickly and efficiently. We were our of the finance area in 10 mins. This was a pain free experience. We went from choosing the car to trading and completing financing it within 3 hours (which is very fast for those who know how long car buying can be). Thank you for making us first-time Lexus owners! We are SO happy!

I am so pleased with Longo with my recent oil change and had bought 4 new tires. They are efficient, professional and provide excellent service. Man Wong has been in charge of all my maintenance details for many years and he is excellent, knowledgeable and honest. Thank you for taking car of my car… I feel very safe.

Excellent service from beginning to end. Check--in by a competent individual was a breeze. My service consultant, Mann Wong, is exceptional. He sees to every detail and that each one goes smoothly. The ease of obtaining the loan car was a plus for me. The attendants were professional, kind, and patient. The loan car was immaculate. The process to return / drop off the loan car was painless. And I left with a fully serviced CLEAN /WASHED vehicle and a diet coke!

Had routine service. Arrived earlier than scheduled and was allowed to get service. Agent at front was welcoming and thorough. Service resource Robin was professional, friendly, and listened to my concerns. I expected a longer time waiting so I requested a loaner but did not need one. (Arrived 7:45 out by 9:15) Tip: Get there early. Great first experience with in-person Longo Lexus service. Also if you are eligible try pick-up service. Appreciate the services they offer.

Tony and the staff here are great. Straightforward, honest, and super easy to do business with. Pleasantly surprised with my car purchasing experience with them. Tony really went above and beyond expectations. Got me exactly what I was looking for and streamlined the whole process. Could not be happier. I would recommend Longo for sure for a great Lexus or Toyota.

Tony (my original sales guy) stays in touch and helps me make my appointments. So easy! Thank you Tony!Rudy the service coordinator was fantastic. He kept me in the loop in all the service and repair items!Great purchase, follow up and caring by the Longo Team!

Great place with nicest ambiance I ever saw at any car dealership. Only complain I have is pre purchase verification needs to be more detailed when something is charged $190. I was checking the the entire process through the window for 3 hours. The car was on the lift but the mechanic was taking his own sweet time. More over when I asked him if he has checked LX 470’s hydraulic suspension, he told me he forgot and he would do it at the time of delivery. Braking system pump was not checked even. No road test. As a first time Lexus customer I was expecting a lot from a leading dealership like Longo !Update 08/26:The concerns were taken care by the great team of Longo. They did a fabulous job this time with the detailed inspection. Longo kept my delivered my vehicle for a day and delivered with a detailed report.

My service rep was Michael who kept me informed every step of the way and insured I was accommodated with a loaner while my vehicle was being repaired. I was extremely pleased with the service and Michaels handling of every issue. Longo is my preferred dealership.

The qualty of service and the customer service experience were impressive.. They truly addressed all my concerns as i was a valued customer. The experience was beyound pleasant and i truly will tell others..John

Best service available! Lexus has been amazing from customer service to actual service. I did not expect anything near what this was like. I had never been in for service. The waiting area is beyond impeccable and clean. I did not go in for oil change service so I did not expect to also get a car wash!!! That was the best little detail in the world. Thank you so much Lexus!

Service here was quick and professional. I was able to check in my car and get my loaner car all within 15 min. My car was being checked for the 30k milestone and had a full car check up which was completed in 5 hours which was faster than I anticipated for completion.

It has been an excellent experience dealing with Lexus Longo staff especially Victor Reyes. He made buying used car easy. His attention to our request was fulfilled with great professionalism. Thank you for such great customer service. You guys Rock!

I ordered a replacement car key for my GS350 over the phone.The service person informed me of the cost and to come by the dealer to have the key programmed and picked up.I went to the dealer today to program and pick up my new key. The service person did not inform me that there is a wait or I would have made an appointment.I came to the dealer around 12:45PM. I was told to wait for a service technician to come assist me. I waited until 2PM until someone was able to help me. Jacqueline helped me and I told her why I was there for a new key. She told me everything should be done and my car would be ready by 3PM.The time gets to 2:45 PM and I check in with the front desk for a status update. I receive a new time of 4PM.I have scheduled medical procedures based on the given time of 3PM. This is terrible because I have medical staff waiting for me.I was given a rental car and I went to the procedure and came back.Instead of going home, I had to go back to the dealer and wait for my car.My car finished and I finally got my car with my key after 4 hours. My interior leather was also scratched.This dealership doesn’t provide accurate completion times and damages your car.Response to owner:The estimate I was given included the headlight adjustment.

Customer service was excellent they even put me in a rent a car I am coming back for my next service A 100% satisfied

In one day I decided to buy a Lexus RX350 at Longo Lexus, not only because my family and I have been long time Longo Lexus customers, but because once I read the recent Yelp and other reviews, I felt confident in selecting once again to buy a Lexus through the Internet /Digital Sales. Anthony Nguyen had excellent reviews and I decided to email him and then, show up that same day. He and Ray Huang, his trainee, took care of me. Both Ray and Anthony were helpful, professional, and clearly know what they are doing. Ray explained the options and pricing, and Mr. Tran in Finance was just as equipped to take me through warranty options without being pushy. Thank you Anthony & Ray for making this experience effortless. I’m a happy customer and hopefully, see you next time.

Best Lexus store by far for customer service and by far the best fleet, sales and finance managers and I used to work at a Lexus store. Now I am a broker for new and used vehicles, and I always try to deal with Longo Lexus due to the ease of doing business there.

Went to this dealership today and buying a new car went as good as I could asked for! Ray was super helpful from beginning to end. We both saved a lot of time to get this deal done and I couldnt be more appreciative. 10/10 would recommended Ray and Longo Lexus to anyone.

I had my NX serviced this morning at Longo Lexus. I have been a customer for decades and have always had stellar treatment. My service writer, Jim Palmer, was very helpful with recommendations and didnt try to sell me anything I didnt need. My appointment time was 8:00 AM and estimated service completion time was 11:30 AM. My car was ready by 11:15 AM. Great service and wonderful organization.

Great sales people. Wonderful service. Very fast with the paperwork.

Purchased my vehicle here and have it serviced wvery time. Place is clean and pleasant. Service advisors are helpful and informative.

I really like Longo Lexus service much. They are very professional. I had the best services with checked in staff and Jennifer this morning. Definitely I will comeback whenever my car needs to get service at Longo Lexus. Thank you very much for your excellent services 👍🏻👍🏻

I have been with Longo Lexus for several years. They provide a professional service for my regular maintenance. Especially I have been so comfortable with Robin, the service agent, he does a very decent job with no push and always gives an appropriate advice. No doubt 5 stars service!

I want to thank the staff of Longo Lexus for providing great customer service and also for making the process of purchasing a new car so seamless and easy. Anthony Nguyen and Ray Huang were both very honest and friendly and were both able to assist me on buying my new car. They answered all my questions and there was no sales pitch or pressure to buy like you would find at other dealerships. I liked the transparency and their honesty during the car buying process. I’d recommend all my friends and family members to Longo Lexus.

My first Lexus, the experience and staff are outstandingly wonderful. The customer services from the sales Reps, to the finance dept and car Services for me have all been wonderful. I definitely have no complains at all. I wouldnt go anywhere else but Longo Lexus! Thanks guys

Longo Lexus is the best! It was quick and easy to make an appointment. The staff is always very accommodating. Dropping off and picking up my vehicle was also a breeze. I’ve been going to Longo Lexus for 4 years now and definitely recommend them!

Worked with Victor Reyes and David. They were both great and really easy to work with. No stress and hassle free definitely. My family have bought 3 Lexus cars with Victor and will go back when I need another in the future.

I have been a Lexus car owner since 1998. Mr. Ho, was more than just a service consultant. He listened not only to why I brought my car in but listened to my concerns about the current costs as well as gave guidance on future maintenance cost and strategies to use to both benefit me financially as well as keep my car in great shape as we( my car and I) both age. He actually showed me some safety tips that I would have only known if I had read the car manual from cover to cover…..but who does that??? He was patient, did not try to hard sell additional services, very respectful and genuine. Not very many people like this especially at his age. I realize I shouldn’t be sharing “My” service consultants name as this may mean long appointment wait times with my next 5K maintenance but we must give kudos when the opportunity presents itself. Thank you Mr. Robin Ho. You made driving in my car feel a lot safer.

Robin at Longo Lexus is my go-to service consultant — always well informed and taken care of here

Ive have been a customer since 2015 after purchasing my IS 250 F sport. Today I have reason to leave an outstanding review on customer service. An ongoing issue with my car was resolved today and two more issues identified. My car has 44k miles on it. The service manager and my advisor Bo resolved my issues with considerable care and left me feeling satisfied and a smile on my face. Thank you Service Dept..Longo.

Longo Lexus has the best sales reps in California, very professional, knowledgeable, friendly and personable. I would highly recommend family and friends to buy their next car at Longo Lexus in El Monte. They made my buying experience so smooth and uncomplicated. My wife and I love our 2021 RX 450H, thanks again Longo Lexus.

Service advisor Man Wong was awesome. He was honest about the wait time--long because of many people bringing in cars, and also understaffed. But he was accurate and car was ready when he said it would be. He noted overpayment on previous service and initiated refund. He explained service on car, and when to service again since not driving and putting on miles during pandemic. And then car was returned sparkling clean. THANK YOU!

I have rated my experience 5. This is due to the consistent over the top service experience the Longo Lexus Team consistently offers. On-site when I drop my car off or on the phone when I call with a technology related question. The courtesy, patience and desire to help is as impactful and evident as the aroma of the gourmet coffee awaiting all customers!

Lexus staff were friendly & helpful. The wait was long but they did offer me a loaner car when I made my appointment. The lounge area was very nice. Thank you

I took my car for a 50k maintenance on Saturday, paid early so i could avoid the delay because i was taking my wife for our anniversary dinner (Monday) but instead my car would not start because one of the valets forgot to turn the car off so i had to wait for the loaner and the paperwork to have it checked again. Tuesday morning i did not get a call from the rep. I had to initiate the call and get the status. I have been here before and i had excellent service. My wife even bought a car here. What happened to the great customer service that is synonymous with the Lexus brand?

This was a recall service appointment. Flatbed pickup and delivery was an awesome experience! Juan Rivera, the driver, was perfectly on time from pick up to delivery and very pleasant and professional Jennifer in the Service Department customer service was delightful to speak with. She called after my car was at the dealership to offer my second free service during the recall correction. No impact to schedule and I didnt need to make a second appointment in a few months. Overall an excellent experience with my Longo Lexus RX350. Thank you Dennis Lo for your help coordinating this!

Longo provides a level of customer service that well exceeds one’s expectations. My rep and the team are very welcoming. The premises are always immaculate. My rep, Kelly, is the quintessential professional in every respect: listens to your concerns, provides objective advice, always willing to accommodate to make sure the customer has a pleasant experience and can leave Longo with the peace of mind, and trusting that the rep has done the best job in addressing the customers’ concerns, exceeding one’s expectations!

Fast in and out. Paying online made it so easy.

Very good customer service. Professional and fast.

Even though I wasnt able to get my Lexus Gs300 aligned, due to some unforseen needed repairs, from the minute I dropped off my car, picked up my loaner, then returned when my car was ready for pick up, the entire Longo Lexus team was awesome. Once I get the repairs done, I will definitely bring back my Lexus to get it aligned.Thank you

Overall very good. Waiting line was long at reception booth until the service manager came out to direct the long waiting line. After that processing to proceed the service was smooth. After completion, handover the paperwork to the front staff to retrieve vehicle and this front staff, named Jammal, noticed that my vehicle was not washed. He took initiative to wash my vehicle in a speckless manner. Well deserved recognition.

Longo Lexus always has the BEST service! Everybody there is very friendly and professional! They always have good snacks and drinks available and the keep you updated. Special thanks to Robin Ho for always being the best!

I purchased my IS200T 4 years ago and I am happy to continue being a Longo Lexus customer. The staff has always been great and super friendly. Edgar Anzaldo and Kelly Yang are great service advisors who always help keep my car running smooth. I recommend getting the interior and exterior detailing for your car as they leave it as if new!

We’re being helped by David Truong (Internet Sales Mgr) for our new 2021 RX 350 F-Sport. He’s fast & efficient and willing to give you a better deal. Highly recommend him! We will definitely come to him again the next time we buy another Lexus😊

Worth the trip! I live closer to another Lexus dealership but after reading endless reviews, I opted to make my way to El Monte. I was not disappointed. George King (connected through website inquiry), was professional and pleasant the entire time. It pays to have done my homework to know what add ons will be presented so I remained focus and satisfied with the transaction. Class Act! From Receptionist to Sales to Finance. Thank you, Longo Lexus!

I scheduled my Recall service on my Lexus NX300 with Longo Lexus in El Monte. My vehicle was picked up at my home via Flatbed Tow truck by Longo Lexus 8/02/21 and they dropped off courtesy vehicle.Service writer, Man Wong, handled my Recall & Oil Change service. He was polite and provided me friendly updates. My vehicle was returned to me the following evening.Five out of Five Stars given to all that were involved on this process.Thank you Longo Lexus of El Monte, forGreat Service !

I took my vehicle in to Longo Lexus on 7/26/21. The service was prompt and friendly. I waited a short while to meet with an advisor and in the meantime I enjoyed a coffee and pastry by their coffee area. The advisor was thorough and provided me a clear timeline of when I could expect my car. I received updates throughout the day. Overall, getting my car service at Longo Lexus was a pleasure and I would recommend their service department.

Professional and friendly service advisor- Francis.He is why I keep returning for service. Kept me informed on what was needed on my car. Thank you.

I have been bringing my car to Longo for a couple of years now. I always ask for Rudy Ayala....he hands down has always given me outstanding customer service. Extremely nice and communicative with whats going on with my vehicle. His customer service is what keeps me coming back to Longo Lexus and why I will continue to do business with them. I am one happy customer.

We had a great experience at Longo Lexus with Gabriel and Stephen. Gabriel walked us through the car and colors we were interested in, listened to what we wanted and needed, then let us lay out our options and gave us ample time to decide. It was a smooth transition into financing with Stephen, who gave explained all our package options thoroughly and let us decide what was best for us without making us feel pressured into packages we did not need. We would come back to Longo Lexus and work with these guys again.

This was one of the easiest car buying experiences, straightforward pricing and no hassle. Ray was very easy to work with and had everything lined up for us when we got there. Peter in finance was also great, no pushy upselling or anything like that. We love our new Lexus and will definitely be returning to Ray for the next one!

Great customer service, even during these ridiculous times. I was in and out asap, was even provided a courtesy vehicle!!! The techs were done alot faster than I expected. Awesome team at Longo Lexus. Quick advise to Longo, please have some snacks for your customers.

Perfection, as always, which is why I have been going to Longo Lexus for over 20 years.

The service reps, especially Kelly Yang, are professional and courteous! The waiting room is always clean and stocked with drinks and food (individually wrapped danish and.granola bars). The price is reasonable for service and you know your Lexus is going to run to 100k miles if you maintain it well! That’s the goal!

The service was awesome. They are very professional and courteous. I had a 10 am appt. They offer a loaner car or one can wait at the lounge which has snacks and drinks. The only reason I didnt give them 5 stars is that I expected to pull in at 10 am and not wait in line behind several cars. Overall it was a painless and easy experience and I was treated like a true valued customer.

Mobile service is convenient and appreciated for routine maintenance. The service provider arrived on time, was courteous and wore a face mask. .I’m glad that I live within their service area.

Great customer service. Everyone I dealt with was polite and professional. Man Wong, my service advisor, was so easy to deal with and always so accommodating. He helped me with my problem and got my car back to me so quickly. Will always be coming back for my car service needs.

Gabriel was excellent in making me happy as a customer. Very patient and understanding. He put a red BOW on my new car when I picked it up. The process was easy. I test drove five cars and Gabriel always had a smile on his face. Thank you. I Have had many cars very luxurious cars and I’ve never been treated as if my car was a gift 🎁. Today felt amazing driving up and seeing my GX460 ready for me. I’ve never owned a Lexus but I’m proud to own one now.

Jim Palmer and Longo Lexus provide high quality customer service. I would recommend asking for Jim when you visit service drive.

My RX450h was ready right on time. My service adviser recommended a service package good for 4 services which should save me some money. Usually though, in the past the service adviser would review the services performed, but that did not happen this time. I suppose he would have met with me if there had been an issue.

Weve been a Longo Lexus client for over a decade, enough said. But for real the people are great to work with and have done great work on maintaining our cars. Have been and plan to continue using them for services and purchases.

Angelica Ugalde made my experience super wonderful and exciting. She was patient with me as I was super super hesitant going between the iridium and atomic silver on the 2021 IS 350. At the end, I finally decided and she was there ready for me answering all my questions.Thank you Angelica and to the Longo Team.I went with the atomic silver 😊

Absolutely incredible experience at Longo Lexus!The team was so knowledgeable and the whole experience was fantastic! Thanks LONGO LEXUS

Longo Lexus provides excellent customer service. No other dealership comes close to them. I’ve purchased two cars from Francis Maragay. He’s the best sales person and I’ve referred him to my friends who also bought cars from him. From sales to the service department, I can always count on having an awesome experience at Longo.

Service was good. The adviser was outstanding.when I got the car back however there was grease on the inside floor boards and driver door

Awesome experience at Longo Lexus with David Truong! It’s hard to say that sales people are honest but we are extremely happy with the purchase because of David’s attention to details, honesty, and efficient timing. We were going to purchase the vehicle at another dealership but David came through for us and we will definitely return when the time comes for another vehicle.

Louis and Gary were exceptional with their customer service and support skills. They were both professional and courteous and patience. Louise provided exemplary service by being attentive and understanding. Gary was friendly and knowledgeable. I was completely satisfied with the beautiful new car I purchased. Both these gentlemen will have my continued business and referrals.

Parts service always have the wrong parts when you order them

Service is exceptional, at first I was skeptical cuz the one who was assigned as my service consultant before the name Jennifer Nam already had been promoted to another department, she is superb, very honest, and accommodating in short, clarified everything that I should know about my baby Lexie ( LEXUS ).I prayed that I will have the same service adviser qualities, cuz as a lady driver has limited knowledge about cars. I was lucky today, RODOLFO AYALA Jr, explained to me the details, not intimidating and honest as well... On top, he gave me discounts and a reasonable price. Thank you indeed.

Service was great! Advisor name Jackelyne Martinez, she was great and very helpful. I will definitely come back for service inLongo Lexus Center. Thank you guys! You are great!

I dropped off my car for service before 7 am. At 7 am the associates went car to car gathering only the information necessary for start of paperwork. I went inside and saw an associate within 5 minutes. A few papers to sign and I was taken home via Uber. Everything was done quick, with my car maintenance being complete within minutes of the estimated time I was told.pick up was only a few minutes. I was very pleased with the service and the minimum paperwork required.

My car was in for a wheel repair and it was delivered as promised. The 2 ☆ comes from the way my vehicle was delivered to me. It was filthy. It looked like it sat outside for several days and a dust storm hit it. I went straight to the carwash and took care of it myself. Lack of acknowledgement while waiting for the car to be brought to me.I hope next time is better than this or bye bye Lexus

Very professional and timely service. I was grateful for the use of the loaner car while my auto was being serviced. Made the whole experience painless. Thank you Longo Lexus service team!

Great experience with Jose M. He was very patient and kind in helping us make our decision. Highly recommend!

I was very dissatisfied with the service. Outside parking ppl misguides me to the wrong direction to pick up my car and to see 3 of them outside laughing about it. Over all, im used to the Lexus dealer in Glendale where they are very professional and A+service.

Tony has now assisted us purchasing two vehicles. He makes it easy and is very informative. Thanks Tony.

The service people help you very quickly. I didn’t have to wait too long. I like that the lobby has a wall that’s glass and you can see the mechanic working on your vehicle while you wait. Plus what dealership offers snacks and drinks while you wait.

Eric was very kind and helpful.He was one of the best sales person Ive ever met.I highly recommend Longo Lexus and Eric for people whose want to buy/lease Lexus. Two Thumbs Up.

I recently dropped off my Lexus RX 450h for 54k mile service and had an excellent experience. Originally had a rental car assigned to me but unfortunately they ran out of cars. My service agent was Robin Ho…He was kind enough to get me an Uber ride back to my home. When my vehicle was ready he was able to arrange an Uber ride back to the Longo Lexus!

It was good in the beginning David was super informative and kind. Everyone else didn’t seem interested in helping me when I had questions. The finish/ details of my car was not finished great and it took nearly 4hrs to complete which was a drag.

A very professional operation. These people really know what they are doing. Fast prompt knowledgeable staff. Dependable and courteous.What else can you ask for.

Amazing customer service provided by Michael. I will definitely look for him the next time I need my car serviced. Informed me of every step. Thank you Michael and thank you Lexus

I had a great experience at Longo Lexus! George was very professional and friendly. The whole process was quick and painless compared to other experiences I’ve had at other dealerships. I would definitely recommend this place to anyone!

Great Service. The sales Agent who helped me Ray was very Nice and helped me buy my car. Even got me a better interest rate on a nicer car

Where can I even start, LONGO IS THE ABSOLUTE BEST!! This is not my amateur opinion either, Ive been with them for at least 12 years and every encounter with them has been extremely pleasant whether it be service or sales. First of all the facility is enormous and very welcoming not to mention extremely clean and sparkling. I am so firm in my belief that if longo was in charge of government we would have world peace. There are sooo many workers here, they all have very specific jobs and look like they genuinely like what they do. Its a great atmosphere with every amenity you can want. Lexus has courtesy cars, but longo in general has an on site enterprise that they work with to get you in a courtesy rental if you need one. If you want to hang out and look around they usually have open car models with non accosting sales people very happy to help. Theres an on site starbucks and subway if youre hungry or thirsty, and if you want to go run errands they also have a desk that arranges free rides. I feel very at home at longo, like theyre my family! Longo forever!!!

Great place to get your dream car! Everyone was so helpful and caring. Made me feel comfortable knowing it’s a stressful process sometimes but I’m glad I got my car here especially my dream car at age 22! Thank you Lexus! You really sealed the deal!

I have been getting my vehicle service at Loongo Lexus since I purchased my very first GS a 2003, then a 2008, and now a 2017. I have never had any issues, very happy with the service even after my cars warranty expired.

With the rising cost of services the comps that once was are no longer. Use of the pandemic to now drought has taken hold not for once was but whats more cost effective. Ah if only that could translate twtds service & repairs. Seems even here one either has to know or even better, ask for something that came with your service such as a clean car when picked up. Well their are still other service dealers and happy we still have choices. Otherwise uneventful and I figure they wont run out of patrons anytime soon. Thanks for the loner glad that still is available.I still like this dealer and those who work so hard here. Your much appreciated.

Rene Reynoso has been very kind and knowledgeable in his advise, very polite and give answer to all my question. He is an example of excellent costumer service adviser.

Great place to get a certified Lexus with help of sale rep never pushing anything other than our needGreat price with excellent warranty you can not ask for from other dealerships

GREAT SERVICE. HAD CAR DETAILED AND IT LOOKS NEW.. VERY HAPPY WITH THE RESULTS

We were help by Jose Mendoza. He listened to customers, help us to get a good deal, and explained detail any necessary options for the car that may need to get. He also walked us through most of importance functions in the car to let us drove safe home. Thank you very much

I experience was smooth & easy. John was every helpful. I wont hesitate to go back Id I need too.