I took a broken 30 inch diameter acrylic table top in for replacement. It took them a few days to get an estimate, since they were very busy. The estimate came in at $1400.56!!!!! I declined and went back to get the two pieces of the table top and took it to a competitor, where I am paying $240. Strange experience.

My husband dropped off a single piece of glass to be cut, a pretty simple 10 minute job. The first time he dropped it off he was told they were too busy. He understood and left it. Over the next two months and multiple visits whenever he stopped by he noticed his glass was still sitting on the table, unmoved. The same response very time, We are too busy. Yesterday he stopped by again and the glass was still in the same place with a note attached (see below). The lady at the counter asked do you want to leave it?. My husbands response was why would I reward bad behavior? which went over her head.

I had them come out over a month ago to measure for a shower door and glass shelves. I wanted to make sure everything was set up for when I moved into my new house. They were scheduled to come out on the day I was moving in, but never showed up. When I called Charlie, he said they were still waiting on hinges to come in and they expected them in the next few days. Four days later I still hadnt heard from anyone and called back. This time I spoke with someone else, maybe Chase, who said Charlie always had the hinges but didnt have glass. He said that he would drive to the supplier and pick up the glass and install it that week.He was supposed to come back out today but, of course, I didnt hear from them. When I called to find out what was happening, I spoke to a nasty woman who said no one could talk to me because they were on a job and that my job had been scratched out of the scheduling book. She said Chase told her to tell me to deal with the distributor instead of them from now on. Seriously? You knew about this when? And didnt even bother to let me know. Arent I paying you to deal with the distributor?If that werent bad enough, they never even looked at the email I sent of the shelves I wanted (and therefore hadnt bought any). They told me to take care of it. I dont know which is worse... The horrible work ethic or the customer service. They really need the woman working the desk to do another job.Its partly my fault because I ignored the reviews about this place; I always prefer to shop local and since there was no other place available, I went with them. Im hoping I can get my deposit back.

I had taken a small table in to have a piece of glass cut. I wanted tempered glass, and was told it would take two weeks and cost about $40. I was okay with that and left my table. Two weeks later, Id heard nothing, so I called. I was told that it wasnt ready and I asked when it would be as I needed it to start a project for Christmas. Much later that afternoon, I got a call saying it was going to cost over $100, and no mention of when it would be ready. The woman who called was very combative. I can only assume that they had never ordered my glass and quoted me an exorbitant price to get out of the job. I always try to support small local businesses, but Ill never give them my business again. Its more than obvious they dont want it.

Always friendly and very knowledgeable. Call Charles or Chase for all your glass needs

I went in for a replacement glass for my wood burning stove. The glass is very expensive. They gave me some cheaper alternatives that were of no benefit to C & K. Thats what I call honesty ! So rare now-a-days. My last purchase there was positive and so was this one. I would definitely return and definitely recommend them to anyone.

Terrible service. I was scheduled for windshield replacement and waited and waited today and no one showed. I called and they said they couldn’t do it today but next Monday. No body had called to tell me. I really need my truck to go on the road. Rude and ignorant receptionist too. By the way, the one star showing above shouldn’t be. You have to post one in order to post on their site. They are a big ZERO. To all my Delmarva friends, avoid them!

Highly recommend. Leah helped me get my car scheduled quickly and get my windshield fixed asap.

I lived in Suitland but I delivered Wallops Island NASA in Wattsville VA off routes 13. A window Pane broke to the kitchen door were you stick your in and open the door from. I checked everywhere I lived at and found no business representate. Im traveling towards the delivery site and right near Subway Shop find C & K Glass Inc. It did not know more than five {4} minutes to purchase what I was looking for.

They do an awesome job!! The receptionist is awesome!! Will be returning 😉

Great.

They do great job

Poor customer service and lack of responsiveness