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Alignment Pros & Express Lube
182 Eastmont Ave, East Wenatchee, WA 98802, United States
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Alignment Pros & Express Lube
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Dr
Review №1

Love how they have treated me. They have been patient and kind and have worked with me on getting things fixed on my truck. They have pointed out things that dont need fixing that was told to me that did and they walk me back and show me everything. I highly recommend them. Plus I know they are telling the truth as I grew up working on cars with my dad, I just no longer can do the work myself.

Do
Review №2

These guys hook it up! Best lube jobs in town. Friendly folks and fast service.

Ba
Review №3

They charged $20 for an oil change to a big Russian gal but I guess because I’m write I was updated to $200. My son said he had all kinds of problems with them too. Their like gypsies…. you’re probably fine if you’re one of them but stay away if you’re white

Th
Review №4

Eugene was absolutely amazing!!! We were having the death shakes with our lefties jeep and alignment issues. He spent an entire day working with us to solve the problem. He is all about customer service and being honest!! Would 100% recommend him. I now have my entire family going to him as well. Great spot!

G
Review №5

Great customer service and great prices...Workers are experienced with there work...

Sc
Review №6

Great service, the only place Ive ever seen where the tip screen comes up when you pay your bill.

Th
Review №7

They are fast and very polite great customer service I will be going back highly recomend

Fe
Review №8

So back on 01/30/2020 I had my 2005 Subaru Baja towed to alignment pros because my car got new wheels and new tires and new shocks installed. The main purpose of my visit was to get an alignment. During the time there I had some parts installed as well. Which they did good work with the parts. However the alignment job was SOO terrible. I ended up going back about 3 weeks later to let the owner know that my car was still pulling to the right and that the alignment needed to be redone. No problem he did the alignment pretty fast and sent me on my way. And then again I visit him again on 4/07/2020 because I had noticed that my rear wheels looked kind of slanted out. I go under my car and then notice that my brand new tires were ruined. Half the tire with really good tread and the other half completely worn out. I go in talk to the owner/manager and tell him the problem. I told him he needed to replace my rear tires because that was the result of his terrible alignment. Not one but 3 different TERRIBLE alignments all under 4000 miles All he did for me was tell me that my tires still have some tread. He absolutely did nothing for me besides ruin my brand new tires. Im upset I trusted his work. I will never go there again.

Am
Review №9

Wow! This has to be the cleanest quick lube place in town. The lobby is absolutely spotless and a very comfortable place to wait. All the technicians I interacted with were really professional and seemed to know their stuff. Definitely making this my regular oil change shop. Great job guys!

Ma
Review №10

The owner is hands down willing to help and work with any one that comes into his shop great guy take care of all my vehicles .

Ra
Review №11

Awesome service I always come here before I take a trip to get my fluids checked in my vehicle.

Ni
Review №12

I had an oil change done on my high mileage 95 Nissan, paid twice what it cost last time I used their service. Same car, same oil, same services. (I did have a coupon last time, but that does Not explain this Huge difference!) All of the people, from the pit to the office were very helpful, polite and knowledgeable. (5 stars for That!) I realize times are tough, but really?? TWICE THE COST?!?! I have been bragging your place up.....moving on.

Ka
Review №13

I was having issues with a spongy break pedal and went in to have them flush the brake fluid. They promptly noticed it was a rear cylinder that needed to be replaced and didnt charge me for anything.Honestly impressed when most of these businesses try to charge you for everything. The technicians were all courteous and knowledgeable.

Mi
Review №14

Awesome place employees are very nice and make sure you are getting everything you need and more

ji
Review №15

We went to the Alignment shop under our neighbors recommendation we were needing help because we were unsatisfied with the steering of our truck when we aproched the owner he was very professional and polite he took one look and determined that we needed a part replaced and an alignment when we had the work done he stayed with our estimate and time we were very impressed with the results as it handles much better we will recommend your shop to anyone that needs service to their vehicle.Thanks for the oil change which resulted in finding a leak in our transmission pan that kept loosing because the pan was bad they suggested we have it replaced thanks to them it does not leak anymore.Eugene found a pinched cooler line for our steering box when he made an adjustment in our steering if it wasnt for him we would have never known until there was an expensive problem thanks to Eugene and his team.

Je
Review №16

Always great service!

B
Review №17

Top notch. I love the quality of work, love the timeliness of the work, and love the professionalism from the staff; This place is dialed in. Thank you, Kyle, Aki, and Omar.

Jh
Review №18

I had 2 bad experiences at this place. The first is that the battery in my car died and they were trying to pass 24 volts to turn it on. The second time was someone who crashed my car while parked. I tried to call the police for a report and the business man said it is not necessary to just take the information of the person who hit you, I did not do it, and the person who hit me did not have insurance nor did he pay the damages. the staff was more concerned about leaving and not block up business. I do not recommend this place.

So
Review №19

This is the BEST place around the valley. The staff and the tech (Felix) are nice and polite. Customer Service #1. I would recommend this place 100%. The owner should be happy that this place has bilingual staff (:I had given 5 stars before but now if I could I would give a ZERO. I took my vehicle in again to get service and they didnt know what the hell to do. I asked for the person that had worked on my vehicle before (Felix) and he wasnt there. Very disappointed!!

ri
Review №20

Was going to seattle and needed to check my oil and was a little low w no charge. They are friendly and anxious to help me. I love the place.

Je
Review №21

Even though you werent officially open this morning when I came in you topped off my oil and took great care of me...Thank you.

Wi
Review №22

Great business

ME
Review №23

Great service

St
Review №24

Alignment pros came through for me. They tackled a very difficult vehicle like pros. I appreciated there communication. They did a great job!

Ry
Review №25

Quick and efficient, best in town for quick tune ups. Owner is a Vet and I support that. He does good work makes sure his team understands quality and serving the customer. Great job!

Vi
Review №26

I have never been to this place before to get my car service. I needed to get an oil change for my car and its way over due. I decided to give this place a shot and drove to it. The manager-Gustavo was very nice that day and able to get us in and out within 20 minutes or so. I was getting a standard synthetic blend oil change starting out around $39+ and changed my cabin filter for $40+ and with a 10% discounted, plus getting my car vacuum the whole inside and a car wash from Jetpro express voucher at the end. Its a little bit pricey but not too bad. The services and manager-Gustavo were excellent to their customers. If you guys out there havent been here and do give them a chance to try it out. The waiting room is very clean and have about five chairs with two small tables inside. Theres also a bathroom and free coffee there. Hope this review helps.

Br
Review №27

Friendly knowledgable staff

Da
Review №28

Thorough, quality service provided by very nice people

st
Review №29

The service was fast, those guys know their stuff and it seems as if racing team is working on the car. They also did a coolant flush, everything very clean and fast again. Plus free car wash and windshield wipers! Polite and not pushy, I have been in auto-business myself and I can tell quality and professionalism when I see one, recommend!

Ci
Review №30

Staff was very easy to work with. In and out very timely manner.

Ja
Review №31

Always friendly staff, they do a great of explaining things while not bring pushy. Definitely recommend this pace.

Da
Review №32

Came to my hometown Wenatchee to get work done on my car, Took my car in for an alignment and for them to check out why I would hear squealing noise on my front driver wheel, was quoted $300 for alignment and to get rid of the noise, and was told I needed new sway bar, I waited for 2 hours 45 minutes in the lobby, and at the end they tell me it’s done but that the squealing sound is still there because turns out we need to replace the ball joints to get the squealing to go away. For that it would of been $550 total. Very disappointing how I waited all that time there, told them specifically why I was there to get rid of that noise, and not once did they go in and tell me I needed more parts, if I would of been told in the middle of the process I would of done it there and then.The motto is “TIME IS MONEY, we strive to save you both” yet I feel like my valuable time and money was wasted here. Should of just gone to les Schwab, at least they’ll hit me with a expensive price upfront instead of doing the work and then saying I need more parts.

Ro
Review №33

Always a good experience. Quick and trust worthy.

Je
Review №34

Ask for Eugene he will take excellent care of your car or pickup.

Ki
Review №35

Over charged me bad experience

jo
Review №36

Great service very fast and professional staff. Dylan was my tech and did a great job. I also got a chance to check out their waiting area which was very refreshing since it was 95°F out there.

Te
Review №37

First time here, looks awesome! Place is clean, waiting room is nice and clean with coffee and snacks. They did the oil change and also notified me of a few problems my car has that they could also repair but they werent overly pushy about it. Awesome job team!

Si
Review №38

Great place, nice guys

Da
Review №39

Waiting room was full but an oil change in 20 minutes is as good as any

Ir
Review №40

This is second visit and I really really like these guys. First service was supposed to be for oil, filter, cabin filter, transmission change, air filter. They test a bunch of stuff for free- as much if not more than the Acura dealer. When they tested it they said the transmission fluid might be in the book for a change, but it looked great ( by the way they don’t just guess, they take a drop and it it isn’t okay, they show you what new looks lime), so leave it alone and recheck at next oil change. Power steering fluid still looks new. So, they did it all in less than an hour and their Keurik provides free coffee and nice cookies while you wait. This time they looked me up, notes about what had not been done previously was on my record. It was time for the transmission fluid. My MDX is on possible recall for oil burning so they documented that for me, too ! They had it done in half hour. Much preferred to getting a rental (even for free) from dealer so you have to mess with that. I’d give them 6 stars if I could. Oh, a gripe I have had with dealers is they always diagnose you need new wipers. Since I drive over the pass weekly, I change them myself often so I know they are always okay. These guys said my wipers looked fine!!!

Kr
Review №41

The employees are friendly and knowledgeable. They went above and beyond. I am switching my business to Alignment Pros and would recommend you give them a chance to earn your trust also.

Sa
Review №42

Excellent service and discount price for Costco members

Ch
Review №43

Honest employees, fair prices, and fast service. Also the only oil change place that carries my preferred oil nowdays.

K.
Review №44

Great place in East Wenatchee for your oil changes and now even alignment needs. I have taken both or cars here on numerous occasions.

Ru
Review №45

Clean, friendly environment with extra attention to detail. They even clean your windows and vacuum the interior of the vehicle. Great waiting room!

Ja
Review №46

Good people terrible alignment went back 2 times first one steering wheel crooked and pulling to right went back steering wheel crooked other way but driving straight ignored it for 2-3 weeks around 1500 - 2000 miles and then noticed major inside tire ware on MY BRAND NEW tires went back then he said to give him the specs I want and hell set it because my SUV has a 2 in front 3 in rear lift so he dont know what to set it to!? Vary dissatisfied

Ab
Review №47

First time taking it in, steering wheel straight alignment pulling to the right. Went in a second time to get it fixed (3 hours later) Alignment is straight, steering wheel is crooked. I would not recommend.

Ti
Review №48

Very clean, fast and professional. We were driving through Wenatchee when I noticed the place and I needed an oil change. They were done in no time, knowledgeable, with all equipment seems to be brand new, definitely not the typical oil change experience. The unique NASCAR race-like design inside and super friendly staff made a routine car maintenance actually a fun experience!

Jo
Review №49

Best place all around. Very professional fast service

Mi
Review №50

Awesome service an good prices. Staff is really polite.

Ca
Review №51

Work done on time. Great price

Ro
Review №52

These guys and gals are the greatest not only do they do a great job but theyre kind courteous and super professional and reasonably priced.

Jo
Review №53

They were friendly but didnt inform me of other suspension problems that also need fixed.

Ja
Review №54

First time I went in I gave them a five star review to help a local business. First time I had them do an alignment they told me les swchob quote was for parts I didn’t need, my tires didn’t last six months in the front. Went back they replaced several parts costing me 700ish and said I was good. I bought new tires and they are now ruined after 1k miles. I went back today to have it checked. They said it was just barely off and that all looked good. A ball joint could be replaced. I was frustrated because it was clearly not ok and said I’d go elsewhere. I went elsewhereBought new tires today and it sounds like it was bad tie rods. I will not be going back. Don’t be fouled by lower prices. Pay the right price to get the job done right is the lesson I learned.

Jo
Review №55

Very professional, knew the job was done right... My car was lowered and they knew just what to do regarding alignment.

Da
Review №56

Very clean and professional business. Had them service my transmission and perform an oil change.

Ma
Review №57

Yes, you get the sales pitches for all sorts of work beyond the oil change you came in for, but it is well run and resourceful.

Da
Review №58

Very nice 👍 fast & courteous

An
Review №59

Fast friendly service at competitive prices 😀

Da
Review №60

The best! In and out no hassle

Ch
Review №61

These guys are super professional!

Ra
Review №62

Great service 👍

Ta
Review №63

Good people!

Bo
Review №64

Good staff knowledge fast

Ka
Review №65

Fair pricing, fast and professional.

Am
Review №66

Gave really good service.

Ly
Review №67

Great service!! Will be back :)

ke
Review №68

Quick detailed and excellent service!

Ka
Review №69

The guys are good what they do

ja
Review №70

For the most part, very professional, and friendly, depending on the staff be careful about what some of the managers try and sell you, youll not need everything theyre trying to sell, try to be a little knowledgeable about your vehicle, otherwise not a bad shop

ka
Review №71

Fast friendly service.

Gu
Review №72

Horrible customer service

Ry
Review №73

Great service

D
Review №74

Good people

Eu
Review №75

Best in the Valley

Th
Review №76

Awesome experience

Al
Review №77

Wonderful and with a very good price

Information
44 Photos
77 Comments
4.3 Rating
  • Address:182 Eastmont Ave, East Wenatchee, WA 98802, United States
  • Site:https://alignpros.com/
  • Phone:+1 509-888-4849
Categories
  • Brake shop
  • Oil change service
  • Wheel alignment service
Working hours
  • Monday:9AM–5PM
  • Tuesday:9AM–5PM
  • Wednesday:9AM–5PM
  • Thursday:9AM–5PM
  • Friday:9AM–5PM
  • Saturday:Closed
  • Sunday:9AM–5PM
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
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