I initially did 100% of my vape business at Haven, had a great experience. They have knowledgeable employees that were super helpful to a veteran noob vapor like myself.I had an unfortunate accident at work that resulted in a broken glass bulb on my tank... broke my heart... I stupidly bought a new tank from the one place that was open at 8am(not haven), and got (I’m pretty sure) a used coil installed in the the tank. I call Haven because I’m a confused boomer vapor, and get solid advise.They were willing to help me even though I had made a purchase from the competition. Even offered to let me come in with all the random parts I had from different shops and help me figure out what to do. I give 5,000,000,000 ✨ and I ended figuring out my tank problem thanks to Haven. Would recommend to everyone!

Recently purchased a defective uni pro mod from N Pointe drive at the durham Location they turned off reviews but its clear why Owner doesnt actually respond and sends his worker /manager to impersonate him . Order stuff off the web atleast theyll replace your products

My every week go to place. Really nice and cooperative staff. I wish they could add delivery option as well.

Absolutely terrible service from some guy named pierce I believe, completely rude and uncivil and wasn’t even wearing his mask correctly! Very unsafe and inconsiderate

DO NOT BUY ANY OF THEIR DAVINCI VAPORIZERS!!!I didnt even get to try mine because it would over heat and kill the battery. Also the buttons do not work. Another customer overheard that I was trying to return this davinci product and they said they had bought one from this store and it wouldnt even turn on and he couldnt get any of his $300 back. Watch out for this place!THEY WILL NOT DO ANY REFUNDS/EXCHANGES DUE TO THEIR ALL SALES FINAL. So dont waste your money here.

Both locations of the store are great. Super friendly staff and knowledgeable as well. Selection is wide and they order for ya if ya want something. Only thing I’d suggest is they bundle when you order multiple products and offer some savings to the regular customers as many other similar stores do. But I love the store and keep coming back.

Went in there to buy some cbd and the guy behind the counter, Pierce, screamed at us to leave and refused to sell to us and even check our IDs we are all over 18 and 21 and weren’t trying to buy tobacco, terrible service I don’t want to come back until he’s fired.

I have had two sperate experiences here and both have been wonderful. The employees are the shining star here, so kind and helpful. They helped me decide on a product without any pressure to buy it and answered any and all questions I had. Their selection is also amazing and would recommend this place to anyone in need of a well informed smoke/vape shop.

Came into the store today and was schooled on dry vape accessories. The service was unreal. Ended up with an awesome product, even during this COVID mess. Would highly recommend. They were CDC adherent and were incredibly knowledgeable with excellent service. Way to go guys.

Helpful staff

Best Smoke shop in Durham. The staff is friendly and knowledgeable about every product. They give the best suggestions, and have never steered me wrong. I trust their opinions. They become family. Not to forget the abundance of merchandise. If you have not visited, you should!

Came in with no idea what I really wanted to start vaping. They really walked me through the whole process, talked all the details and got me squared away. Good prices, better service.This is my spot.

Excellent service from the workers out at Haven. I came in looking for a vaporizer not knowing which device would be the best fit for me, and I found one without going over my budget. Cant beat the friendly service as well, they know what theyre talking about. Additionally, its a well organized and clean shop. I look forward to checking in the new items when its time for an upgrade.

I had a bad coil situation and they were stocked and helpful. Very friendly, knowledgeable, helpful staff. The employees treat you right and dont try to oversell you on something you dont need.

Love this place! Best customer service ever. I walked in, hoping to buy a pack of smokes, and the guys there hooked me up with a vaporizer to help me quit smoking cigarettes. Because of that, I have not smoked one in the last 5 months. HIGHLY IMPRESSED. :) Definitely recommend.

Absolutely fantastic place! First thing I noticed is how upright it is. Its clean, welcoming, and appears to be higher-end unlike other smoke shops. The prices are more than competitive and the personell are super cool, knowledgeable and helpful. They met my needs and then some! I will definitely be returning in the very near future. I highly recommend their business. Its a must visit!

This place is great. Very welcoming environment and employees who are quick to help and tell you about anything in the store. Incredible selection of blown glass and any other tobacco item you would ever need. I’ve been going here for the last 5 months and won’t go anywhere else in Durham.

The guys at this store should call themselves vaporizer consultants! I bought the Pax 3 there and encountered an issue (no vapor production). Therefore, I asked for help and a solution was immediately offered. I was suggested to purchase a grinder that makes the herb fine and a Pax product extension. I am now soo happy with my vaporizer and I owe it all to Haven Smokes & Ecigs. I definitely would not have been able to figure it out on my own without their expertise! If you want quality service and products, check them out!

Great selection and friendly service. Out of stock on some popular items, though. North Pointe location referred me to Parkway Plaza location, who advised I could drive to the Raleigh store.

Been going here since its opened any every single staff member has always been very polite, helpful, and awesome!

Very freindly atmosphere. Knowledgeable staff that makes you feel at home. I highly recommend this shop for anyone.

Im new to vaping and they took the time to help me understand a lot about e-juice and how everything works. Really great place!!

Great people, great products, great prices. Nothing more you can ask for. Also the employees are cool as hell. Will most definitely be back

Love the people that work here, great environment. You guys are the bees knees. Best vape/tobacco shop Ive been too.

Great people, great prices. Always have a good selection of glass. All the big brand ejuices and devices and a cigar room. Five star.

Great workers. I love to just go in to sit with the dudes and chill. Always laughing when Im in there

I’ve been going here since I turned 18, always a knowledgeable and nice staff!

Great customer service. Always greets you and makes sure your questions are answered. Highly recommend you to visit!!!

Very helpful well informed. Good customer service a little pricey but worth the good selection.

This is one of the best shops around. Highly recommended for all your Juice, Glass, tobacco and Vaporizer needs.

Good service and people

Very helpful people. They take the time to make sure you get the right product for you. A large selection of e-cig flavors to try out. And they also give a good deal to their customers. I oike the environment of the store as well. Only been there 2 times so far, but theyve made a great impression so far.

What an amazing shop! Came here for some ejuice and ended up with whole bunch more, the staff is so knowledgeable and freindly. If you need anything related to vape or smoke they have it all for relatively reasonable prices! I highly recommend this shop.

This is an amazing place with a great atmosphere a very knowledgeable staff that was more than happy to help with any questions I had

Quoted $129 for a Product and when I came back to buy it the price changed to $230. The response was “oh well.”Bought a vape pen and it would not work at all. Went back to the store, hoping for an exchange or something since I paid $50 bucks for it, and the response was once again “oh well.”These guys are CON MEN acting like store owners/employees. DON’T GO HERE. Go to literally any other store.$50 is a lot of money to a working man. These guys are out of touch!!

Great selection. Great customer service.

These guys are always super helpful to me this is my #1 vape store they always help me when i have issues and half of the time put my device back together when i break it ha prices the best 5 stars would do again

Courteous and professional wit all your tobacco and glasswork needs.

Definitely a nice head shop my friends and I visited from out of town definitely helpful and happy to see SYN glass there!

Pretty poor customer service. First they double charged me for a large box of cigars (despite me pointing out the error at the time of sale). After coming back a different day, the owner admitted to the mistake but refused to return the money owed to my card or even provide a store credit. Instead he tried to force me to take the merchandise that I had originally been charged for but didnt want (not to mention that the price had gone up, so I would be getting fewer cigars!). There are plenty of other shops in the area.

The staff there really made me feel like they knew what they were talking about. I didnt have that get home and dont know what to do moment.

Great environment! Love the Employees and very comfortable setting..

Haven smokes and e cigs is one of the best if not the best vape shop in Durham north Carolina. I believe the customer service and the hospitality of this store to be superb and would highly recommend this store to anyone who is into vaping or enjoys tobacco products in general.

Always great. Very knowledgeable and always kind. My go to spot!

Awesome shop to hang out at and great merch to choose from

Always friendly. Always knowledgeable. Always willing to help beginners or talk shop with pros. Great shop with great juice selection (dont go to vapor girl -- BLECH!). The owner/employees are always looking to make loyal customers (i.e. youll sometimes find yourself receiving unsolicited discounts for no reason other than theyre awesome).Oh, also, they have classy-ass cigar HUMIDOR, a reasonably well-stocked glass shop (and they are willing to negotiate on glass purchases which are reasonably priced unlike that BS store on 9th whose cheapest tiniest rig is like $140). and your regular old school tobaccy too (and a nice selection of it too).Great shop, great products, great people.

Got here at 11 when they open and nobodys here! Ive been here before, its a nice store, but this is pretty annoying.

Awesome staff and prices!

Great deals, hope they continue!

Great atmosphere and staff was great, knowlegable and helpful..

Just had my first visit, will def be coming back!

Great ppl and great place

Great bongs great prices and nice vapes

Was told to leave because I am Yemeni! Racist!

Place sucks!!! Got a butane torch from them which stopped working like a week later and when I went back to exchange it was told we dont do refunds when all I wanted was to exchange it for one that actually works. Wouldnt recommend them for even a bandaid.

Great please clean nice and friendly

Fast service, great products

Bought a battery that never worked and when I returned it, the managers solution was to charge me half price to replace it instead of swapping it out. I will not do any business with them anymore.

Awesome location!

Awesome customer service!

Very knowledgeable staff

They got cbd!

Very informative

Nice folks

Great service

Great selection

Poor customer service

Prices are high

Wow