Such a great experience with Jeremy. He sent us a customized video with a walk around the vehicle and an inside look as well. He got our used car appraised and the entire process was so easy.Jeremy was straightforward with us and didn’t waste any time. I’d recommend Hennessy Lexus if Gwinnett to anyone car shopping and I’d advise them to seek out Jeremy!

Michael Tran is a great Salesman. The finance guy I spoke to was very good at his job. I went in and got a car in 2hrs including stopping for lunch. Best car buying experience I’ve ever had. I don’t even rate car dealers. These guys are professional. Bought a used car. Excellent service and customer car.

I know its unusual to write a review about trusting a car salesman but I DO trust all the folks at Hennesey. I have been a repeat customer for many years for this reason. My salesperson, Nick, always put my interests first. The service staff are also amazing. I want to call out CJ and Joe. They always leaned forward to help me solve problems. What nice people. A pleasure to do business with..

Great dealership. Hubby just got me a new truck for my birthday and I love it!

This was the most straightforward car purchase process I have ever experienced. My salesman, Bill, was knowledgeable, friendly, and answered my questions before I even knew I had them. Even though the dealership was busy, the location is spacious and comfortable. I highly recommend Hennessy Lexus of Gwinnett.

This dealership was very professional and had great amenities for their customers. I purchased a used vehicle and feel like I was treated exactly as if I was buying a new car off the lot. Kudos to all the staff for a solid buying experience. Nick was my salesman and his experience was apparent as both a connoisseur of cars and for his help throughout the purchasing process. He knew more useful information about how to take care of my car than any other salesman I’ve ever worked with. I would highly recommend his services if you’re in the market. Thanks!

After shopping around at other dealerships, I have to say my absolute best experience was at Hennessy Lexus of Gwinnett - and not only because I drove off in my dream car, though thats certainly part of it. Ken Guillory was wonderful to work with, as was Sam Chun. I felt comfortable, heard, and never pressured. Ken, Sam, and Brad all worked with me to ensure I was able to walk away with my dream car without draining my bank account. The Lexus facility itself was beautiful and all staff smiled and said hello to me as I walked through the halls, making me feel right at home and like they actually wanted my business, something I did not encounter at other dealerships. I highly suggest visiting Hennessy Lexus of Gwinnett - even if youre looking to buy something other than a Lexus!

Had an awesome experience with buying a GX460 from Nick Despo . He helped me get 2 different GXs side by side and compare them, even though they were at 2 different Hennessy Lexus campuses.Would definitely recommend reaching out to him for your next car.

Professional services, friendly and honest. Highly recommended for all services for your Lexus.

Michael Tran is an excellent sales person. Hes smart, professional and patient. We visited the dealership 3xs looking for the perfect Lexus. He listened, evaluated our needs, and worked with my husband and I to give us the best value and a wonderful experienceHe went above and beyond our expectations.We appreciate his knowledge on the car 🚗we needed, his kind disposition and mannerism is greatly appreciated.We purchased a 2021 ES350 Lexus and are so excited. 🎊🙌🏽🎉🎊🎉🍾😀😎

Was looking for an LC 500 and the folks at Hennessy Gwinnett were awesome. We have purchased several cars here and Bob Warner always does and outstanding job. Hugh Robb makes the experience extremely friendly and enjoyable and you can tell they want your return business. Cannot say enough good things.

Excellent experience! Mike Tran (salesperson) did an amazing job of setting us at ease and making us feel at home. Sam in finance was awesome too and so easy going. Hugh the General Manager was involved in our deal, spoke to us personally and again, we felt like family! I highly recommend!

We had previously visited another Lexus dealership in Roswell and had a terrible experience...we then found Hennessy of Gwinnett on google and decided to give them a try. So happy we did...the experience was exactly how you want it to be when buying a car. Everyone was very friendly and helpful and professional. We worked with Jeremy Russell and he found us the exact car we were looking for. Thank you Jermey and Colin for making this transaction painless and easy. If you are looking for a Lexus definitely give Hennessy of Gwinnett a try...well worth it!!

I cannot say enough about the service Dylan Saunders provided! We have been on the hunt for a particular Lexus and color. Thanks to Dylan it is now ours! The process of buying was so smooth and the dealership is gorgeous! I will always recommend Hennessy Of Gwinnett. Thank you for an incredibly easy time buying my new car!

“Experiential Master of Terrible Experiences”If you are looking to be belittled when shopping for a car, ask for Keith Perkins. When shopping for a car, you expect a back and forth negotiation in price, but not a belittling treatment from the beginning of the interaction. To be treated like I am an 18 year old with no credit is appalling. Keith literally asked me did I have a credit card and not with just a $500 credit limit. I was taken aback at the audacity to assume that I did not have the credit to purchase at the Lexus dealership. He then proceeds to show me the price breakdown that has the list price higher than advertised online. When negotiating in price he informs me that Lexus might just not be the brand for me. I was not asking to purchase a Lexus at a Kia price point to be clear. As a luxury sales manager myself, we are taught from the beginning to never assume someone cannot afford to purchase at your establishment. Purchasing a new vehicle is meant to be an exciting experience for an individual and Keith put a damper on the expectation I had shopping at Hennessy Lexus of Gwinnett.

I had a wonderful experience purchasing a New vehicle. The process was stress free and pleasant. Jeremy Russell was very thorough and knowledgeable. He was so kind, patient and helpful. I can’t say enough good things about him. If you’re looking to buy a car this is your place. Make sure you ask for Jeremy Russell! He will take great care of you. Thanks Jeremy for a GREAT experience!

Jon is an amazing salesman. We came to check some details of a dream car and after Jon expanded us everything we actually got our dream car. Drinks and snacks are amazing. There is a kids room. Perfect place to buy and service your car. Thank you for amazing experience

Found the car I was looking for at a great price. Reached out. Explained how I would not be able to make it to the dealership for a week due to work/holiday. The salesman walked me through the purchase online/over the phone. And delivered the vehicle to my workplace. Unbelievably smooth transaction. GREAT service. Thank you!!

Britt was knowledgeable, very informative, personal and made me feel extremely comfortable for my first car buying experience! His personality was amazing! He always kept me in the loop and making sure everything was working for me. He listened to me and made sure he didn’t do anything without my consent, he didn’t push his views on me or anything. I would 100% come back and do business with Britt and would highly recommend him to my friends and family.

Overall extremely satisfied! From the moment we walked in, we were greeted and taken to our appointment, even though we arrived almost an hour early. Jeremy Russell did an amazing job understanding exactly what we wanted and explaining every feature in the amazing RX 350 F Sport we purchased. Tan, then took over and helped us through the financing process and we left very happy with our new purchase. We will definitely be back and recommend anyone we know interested in a Lexus. Thank you very much for a fast and amazing experience today! -Cassandra and Carlos Calix

Nick is truly unlike any other car salesman I met before. Im always skeptical walking into dealerships and being a woman, sometimes I do feel like Im at a disadvantage because I dont know everything about cars. I test drove a vehicle and was planning to purchase it, however it didnt feel right. I could tell there was some type of transmission issue but wasnt entirely sure. Nick offered to jump in the driver seat to see if he could find the problem. He immediately said yes, something isnt right but I will make sure to get it checked out immediately. The next day, he gave me a call saying it was a bigger problem than we were thinking, so he didnt want to sell me the vehicle but just for the trouble he would help me find another car and even gave me suggestions about cars that werent even on his lot!He truly cares about his customers whether he makes a sale or not. That is very rare. He is honest and so great to work with. I didnt buy a car from him this time, but he will definitely be the one I call next time! I cant say enough good things about him as a salesman.

Farick was the best service consultant!! I took my car to an auto shop and they fried my car and left it a mess. Farick was so thorough and helpful throughout the whole process. Plus, I got my car back sooner than I thought. If I ever need any other service, I will definitely go back to this location and ask for Farick.

My experience with Hennessy Lexus of Gwinnett was a good one. My sales rep, Brandon So, was helpful in answering all of my questions. They were upfront, did not pressure and kept me informed throughout the process. They could work with their sister store for inventory. Id buy from them again.

Well, I understand dealerships need to make money. Negotiating is part of buying a car. Questioning my intention/decision making abilities does not win you a new customer and leaves bad taste in the mouth.Tom Jernighan needs a basic sales negotiations and how to treat a customer right training. Those heavy handed “will you buy the car today if I sell it to you for MSRP” sales tactics are not how you run a good business. Treat the customer with basic dignity. Talking over them just makes the Lexus brand look bad.

It was the best car buying experience I have ever had! Britt was so easy to work with and he did everything he could to make us comfortable and cool! He was very knowledgeable about the Lexus SUV that we were interested in buying. He made us feel like we were part of the Hennessy family! It was a joy to do business with Britt and the Hennessy family!

Great experience. Daniel, the internet sale manager was fantastic and found the color and exterior color for me in a warehouse and had it shipped to the Hennessy Lexus Gwinnett location. The finance manager was also very helpful. Loved the new full size desk computer to sign the papers. Very state of the art.

I have done business with Hennessy Lexus Gwinnett for almost 20 years after purchasing a new 2002 Lexus ES 300. They have handled all of my service and repair needs.During my most recent purchase of a 2021 Lexus ES 350 I worked with Jack Ross, who provided extraordinary customer service. Jack is the consummate sales consultant, who is professional, patient and knowledgeable about Lexus vehicles. After much pre-purchase research, I found their prices to be very fair and competitive with other area Lexus dealers.I highly recommend Hennessy Lexus Gwinnett if you are looking to purchase a new Lexus.

Buying my new Lexus at Hennessy Lexus was absolutely the best car buying experience I have ever had. There was no haggling over prices, which was a first ever for me! I appreciated being treated honestly and fairly by both Dylan the salesman, and Collin, the finance manager. Both were very kind and professional.

Best car buying experience Ive ever had. They went out of there way to get the NX I was looking for then closed the deal in under an hour. Our sales person Daniel Lee and general manager Mr. Hughes were great to work with. If your looking for a Lexus this is the only place to go. Paul

I bought an SUV from them. The service their is terrible. They give unrealistic timelines & expectations that they can not meet themselves.And they give half information for what & who they need for signatures for final transfers.Also we were promised a second key for our SUV in few days, but we kept calling no one bothered to respond. My husband finally went there after 3 months of attempts and still had to go there one more time after that to finally get they key.I dont recommend anyone to buy from here. Waste of precious time!

Sales person was good; however the finance team is horrible! I specifically asked them to only run my credit with Lexus to see if they could beat the interest rate that I had already received from another approval. I told the finance guy I didnt want a million hits on my credit like dealerships normally do. He said ok. I told him to ask me first if I want him to run it with any banks because Im very particular about who I do business with. 20 mins later, I start getting all these notifications from banks running my credit!!! Im highly annoyed. The finance people dont listen and are very pushy (tried to sell me an extra warranty relentlessly). Dont believe anything they say. If you have good credit just stick with your own bank/approval cause they are liars. I want the inquires taken off!!!

I was so impressed from the moment I walked into Hennessy Lexus. The process was stress free and my salesman Michael was great with me taking time with my decision. This is my first Lexus and I love it. I definitely will be back ❤️

There was no pressure. Britt was excellent! The sales and finance team were great! Very great atmosphere! The only downside was they didn’t give me the car for free. Lol

We had a great experience at Hennessy Lexus Gwinnett. The vehicle we were looking at was parked out front when we arrived. After a test drive and quick paperwork it was ours. Brian helped us get the price that was right for us. Jeff was very helpful with the technology!

Mike Harris is exactly the kind of guy I love working with to find the perfect car. A true professional who takes the time to listen, and, to ask the right questions so that he can provide you with everything you need to make a confident purchase. Mike has gone above all my expectations and created a relationship. cheers, AJ

Call service for diagnostic, service adviser quote me 165.00 I ask if that was for full diagnostic service adviser say yes, take my car to dealership tech couldn’t found the problem service adviser told me that needs a special tech!!! That will cost me $335 I was like ok from 165$ to 335$ ok got ahead (they did provide with a loner car) couple days later I receive a text that the gas tank needs to be dropped and now is 1157 just for diagnostic!!! Still don’t know the problem!! I request to speak to service manager witch his name is Paul, Paul was very rude unprofessional and no sense of customer service lately he was arguing with me, At this point is not even about money is about customer service!!! I will not recommend this place to anybody if someone decide to go make sure ask 10,0000 questions that way you don’t have to go with this unprofessional experience with Paul!!!!!!

Amazing service. Britt was immediately responsive to my questions with specific pictures, details and all info waiting on me within an hour of speaking to him. The vehicle was waiting on me when I arrived for test drive. Professional, honest and on point from beginning to end. Quickest vehicle transaction I have ever had! Would do business with him again.

Chad,Rich,and Collin were very professional and courteous. Awesome buying experience. I will definitely buy another vehicle from Lexus of Gwinnett. Customer service is unmatchable!

Visited the place to learn and compare lexus model with competitors.Asked receptionist for a sales person with specific knowledge of that model and got a guy with 6 month experience. I knew more about the car than him! The culmination was his rejection to do the test drive: we need to agree on numbers first!.Never had this treatment anywhere else and obviously cross out this dealership from my list.

I’m writing to share a positive, memorable experience we had today in working with Britt K. & Vince C. to replace my fiancé’s Lexus RX 350 that was “totaled” two weeks ago. I was impressed with not only the level of professionalism and product knowledge by our salesman Britt but, also the level of transparency in negotiating a fair deal with his sales manager Vince. We found a beautiful and safe Lexus RX 350 in silver. I would highly recommend visiting with Britt & Vince at Hennessy Lexus of Gwinnett if your in the market for a new ride. Thanks guys. 😊

Fantastic experience. Communication was great. They made it very easy! Highly recommend

Great buying experience. The salesperson was very knowledgeable and knew the details of both models we were interested it. His knowledge made it very easy for us to make our selection.

Great people at this dealership. Terrific follow-up to make sure I was happy. Best car buying experience I’ve had in my 40+ years of buying a car.

Great experience! Bob Warner was our salesman and He is fantastic. Highly recommend the car, the dealership, and Bob!

It was a smooth journey from test driving the vehicle of my choice to financial arrangements of my liking. Michael Tran was honest, upfront and extremely helpful during the whole process.

I had a wonderful experience at Hennessy Lexus of Gwinnett. Danny Lee provided excellent customer service without the pressure of a typical salesperson. Overall I would recommend the dealership to family and friends!

Jeremy Russell was wonderful. He was very helpful and made my car buying experience wonderful. I had a horrible migraine and he helped things move quickly and smoothly so I wasn’t at the dealership forever. He had a great personality and treated me like a special customer. Tan the finance manager was great and very nice also. Thank you Lexus Hennessy Gwinnett for a great team you have and a great ride!!

We had a wonderful experience with Hennessy Lexus of Gwinnett. From start to finish, they were extremely accommodating and helpful and made the car buying/trade-in experience easy. Their timeliness and cooperation was outstanding. Special thanks to Daniel Yim and Samuel Chun. We will gladly recommend you guys to anyone looking to buy a Lexus.

I was very pleased with our representative, Michael Tran, and his colleagues for their attentiveness and concern for our needs and what my wife and I wanted in a car. He was very under accomodating.

I will only go to Hennessy from now on!! Dan Lee and Tom made my experience so easy and stress free. I had such a horrible experience with Nalley Lexus prior to coming to Hennessy and I would NEVER go back. Dan was not only easy to work with but he actually made buying a car FUN. As it should be, right?! Dan kindly answered any and all questions and was able to get me into my dream car for exactly what I wanted to pay. I immediately told ALL of my family to go see them which is why I am writing this review because you should too!! I have to drive an extra 40 mins to get here and I would drive over an hour just for the ease of working with them. Thank you Dan for your help, I LOVE my Lexus!!

Nick is awesome...I drove 1.5 hours round trip to work with him instead of a closer Lexus dealership.

Our experience was awesome from start to finish! Daniel Yim is an outstanding salesman! He guided us through the process and offered all necessary information as well as answered all questions fully. He made sure that we received the best possible price and was helpful in every way. The time spent on this process was much less than expected. Every person we had contact with was very helpful! We will definitely choose Hennessy Lexus again! We love our LC 500 Convertibe!!

Awesome experience at Hennessy Lexus. Jose Pineda was a great salesman who got me the car that I wanted. Excellent communication!

Mr. Don Parks should own that dealership for his customer service skills. He understands theres more to automobiles& their owners than just money. God Bless Him& his family🙏

Pretty easy purchase. They didn’t try and sucker me into anything. Straight forward, unlike fellow dealerships close by. Worth driving the extra miles for this dealership.

I recently bought a IS 350 Lexus F-Sport in Iridium with red leather interior. It’s absolutely gorgeous!! I had shopped at Nalley Lexus in GA 2 times with 2 different sales agents and did not receive the quality customer service that I felt should be the Lexus standard. Nalley Lexus IS closer to my house but I’m glad I chose to drive further because I got the car of my dreams! My family drives Lexus. I had my mind set on Atomic Silver with red leather interior but Lawrence Randolph at Hennessy Lexus in Gwinnett asked me if I saw the 2021 color Iridium which is a pretty silver.. I loved it more than the Atomic Silver.. if he would not have mentioned this I would have not known about this color and would have been disappointed! He work hard, he was diligent, follows up and he was exceptional! I would highly recommend Lawrence Randolph as your sales agent and I would highly recommend Hennessy Lexus of Gwinnett. Everyone was friendly and professional!

Whats wrong with your service ?My custome no 29436, I visited 2020 Dec 16, your service person ordered new radio system.I waited 2 month.. then visited several time,, Now i heard April part arrived, nothing happened so it returned manufacturer again.I talked someone part department, He said talk with service department and reorder... This is your process?Very disappointed service process... now i wasted my time for your poor service...

This was probably the easiest car purchase Ive ever made! Hennessy Lexus was so easy to work with, we were in and out of there in ~2 hours.

My experience was amazing and painless. I knew exactly what I wanted and Brandon took great care of me! Ask for Brandon So and tell him I sent you!

Great Service from initial contact til delivery! Sales Rep Daniel worked to get a deal along with Toney! It’s was well worth the 3 hour drive!

I worked with Jeremy Russell and Colin Barker on my used car purchase. Both were extremely professional and friendly. Jeremy made the purchase experience easy and went above and beyond to highlight the cars features and ensure my concerns were addressed. Colin handled the finance piece in great detail and worked diligently to ensure my time there was well spent.

Great service by Jeremy Russell. He showed us two different SUV. Was very patient with our multiple questions and request. We appreciate that he was not pushy and got us a great deal. Would highly recommend him and this dealership.

My parents wanted to get a lexus RX 350. I had been checking around and saw a few on the website. Brought them in to test drive, and they ended up purchasing the vehicle. As a bonus they have Korean speaking sales people and financing which means that my parents could talk with the agent and feel more comfortable about making the purchase. They got an excellent APR and could not be happier. I appreciate you not trying to trick my elderly parents into a bad deal, I have had to come with them to other dealerships who tried to use some low ball tactics to get my parents to sign a bad deal. Thank you again for being honest and helpful.

Took my RX in today for my 30k service and Drew in the service department was awesome. They put me in a loaner and my car was sparkling clean when I picked it up. Great service and classy dealership.

Obnoxious service personnel...I had my Line of Lexus Cars serviced here and also Nalley since 1998Never had these kind of experienceService personnel named Don Park was rude and unprofessional and not informative.I definitely not want to go to this person for any kinds of maintenance matters.

Mr. Warner was our salesman. He was very knowledgeable, very patient and not pushy. He definately worked hard to get me where I needed to be to purchase my new car and I could not be more proud of Glenda (my new Lexus NX)

Jeremy Russell and the rest of the team were incredible. I’ve never enjoyed the process of buying a car this much and I flew from Florida to GA to do business with them. The price was better than the local dealers and the service was great throughout the whole process.

Great service, simple, fast & easy purchase experience! Friendly folks. Very thorough & informative staff. Thanks Brandon, Andy & Hugh!

Jeremy Russell and Colin Barker was amazing!!! They took time thoroughly explaining things and making sure we got the best deal. These two guys are like “The Dream Team!!”

Staff is very professional and dedicated to acquiring your busines!!! There inventory of used cars is worth considering because they thoroughly select models with clean titles and thoroughly inspected so you can rest assured that you’re purchase is worth it for piece of mind!

Nick Despo was amazing. He was very easy to work with and had the car ready to test drive at our arrival. He was patient and answered all of our questions.

Mike Harris is the salesperson that you must use to navigate the car buying process. He is going to find you the exact car you want, with the colors and equipment that you require, remarkably fast! It really was almost too easy! What a great guy!

Awesome Customer Service! I will definitely continue to go here when my car is in need of service. Whether Im making a phone call regarding a question or actually showing up for auto service, I always receive excellent customer service.

Excellent service, very friendly and professional, and they detailed my car for free. Truly one of the best dealership experiences I’ve had.

Jeremy Russell did a fantastic job helping me choose the right vehicle for me. He was very helpful in letting me drive multiple cars and gave me multiple opportunities to drive the car I purchased to ensure it was what I wanted. I would recommend him to anyone looking for a new Lexus.

Enjoyed working with Taylor. She was willing to look into all my ridiculous requests. Look forward to working with them in the future

I had a WONDERFUL experience here. The staff was excellent and accommodating. Very professional and willing to assist customers. I was assisted by a one Mr. Mike Harris who was AWESOME! He attended to my every need from inception to sale! I could not have asked for a better person to have assisted me with my purchase purchase of my new vehicle! I would HIGHLY recommend visiting Mr. Harris and his team over at Hennessy Lexus of Gwinnett for your next and future Lexus purchases...

Larry made my experience amazing. From the beginning to the end. Very patient, knowledgeable, and nice! Never felt rush or judged. Thank you Larry!

Absolutely love my new car!!!!! Daniel was amazing!!!!! Easiest purchase ever!!! Tommy the sales manager was great and kept me up to date with everything!! Best car buying experience!!!!

Everyone here is so amazing, especially Daniel who assisted me every step on the car buying process. He was very knowledgeable on the car and provided great customer service.

Please read this before you go in and buy a carWhen I purchased the car is spent over 10k extra just on warranties, that cover tires, wheels.....etc. However, I got into an incident that caused my tire to pop and scrap both of my wheels and put my second tire in a bad spot. I went to service and explained what happen. The service department told me that the warranty does not cover wheels scrap and tires. This made me wonder about what I bought when I purchased the car, so I went back to my paperwork and looked over the warranty paper and had to fight with these blasphemous people that work in the service department to get my car fixed. During the problem I tried contacting the Financial manager that helped us purchasing the car. I left him a couple voice mails and did not get a respond and till today no respond April 28th. This shows me that they just care about selling the cars inventory, knowing that I do not I own one but 3 new Lexus models from this location. It upset me as a customer and drive me away from LEXUS brand entirely.They got it fixed after a long fight, But this have to be seen by people, because you need to understand that these extra warranties you buying are just a kids toy. Worthless!

Daniel and Colin were very professional and patient during my car buying experience. They answered all of my questions in detail.

Working with Mike Harris in the sales department is always a great experience! He seems to be very genuine and trustworthy in our dealings, unlike the feeling I get from some other salespeople (not at Hennessy Lexus). I have purchased from Mike in the past, and it was an extremely enjoyable experience! Thank you Mike Harris, and thank you Hennessy Lexus!

Excellent service. Courteous staff. Great experience.

If your looking to receive an experience which is 10x what you could have ever hoped, imagined or asked for... you have to purchase your next new or used vehicle (hopefully a LEXUS) from the most amazing guy and now my new best friend Nick Demos at Hennessy Lexus - Gwinnett. Not only did he help me in purchasing my dream car (2018 LC500) he also connected me with a few service specialists and even endowed me with several Lexus momentos to mark this spectacular chapter in my life. Nick thanks for making this THE BEST automotive experience I’ve ever had and for a new genuine friend in the Lexus family.

Wonderful hassle free sale and finance experience. All patient and attentive.

I just want to thank Lawrence for being such a great follow through rep! Unfortunately,I haven’t purchased the car yet BUT appreciate his efforts!

My partner and I came in just to window shop and see what options they can provide us for leasing a car. We already knew what we wanted. Colin Barker, Hugh Robb and Tom Kim worked with us and made the process very easy, fun and enjoyable. We are very satisfied. They are a great team! Thank you! We highly recommend Hennessy Lexus of Gwinnett!

Shoppingng for a Lexus recently & ran into Nick at Hennessy Lexus Gwinnett... He was an absolute pleasure, fantastic knowledge of the product, detailed explanation of features, & much better than the average (usually abbreviated) test drive as we had previously experienced when shopping... Overall great / efficient experience & will be back when its time... Thanks Nick & HLG!

I’m shocked to read the review here. My experience was nothing like the others share. In fact I was insulted by the Finance director Rich Mahoney during my signing of the vehicle sale. He had no intention of selling the vehicle to me because I didn’t get financing through them. We came in 3/26 with the bank fund request form and it is now Friday 4/2 with no car . This process was exhausting and we decided to walk away at this point. I do not wish this to anyone who is trying to buy car. I will take my money somewhere who is willing to work with me and treat me right.

Hennessy Lexus of Gwinnett is a great dealership. My salesman, Daniel Lee, did an outstanding job. I bought a 2021 GX 460 on 05/06/2021, and my husband liked it so much that he also bought a 2021 GX 460 on 05/15/2021. Because Daniel got us such a great deal, my husband also worked with him on the purchase of the 2nd GX. This dealership is very clean and has a nice waiting area. Since we are still going through a pandemic, I felt very safe in the dealership and around all the individuals working there. I would highly recommend this dealership and they seem so have a higher inventory compared to the Roswell and Atlanta dealers.

I knew it was time to get another car, my last three were Lexus so I was pretty certain this one would be also. I started casually looking around the Internet and a lady named Sophia reached out to me. She was very nice and helpful. When she told me who is she was with, I knew the dealership because even though I bought my other cars in Memphis, TN, When I moved to Georgia I had taken my car to her dealership several times for service.I had come to expect excellent service from the other dealership in Memphis so when I came here I was not disappointed. My neighbor three doors down recently bought a car from this dealership and he recommended that I use his salesman Jack. I found Jack to be very knowledgeable and very patient, not a pushy sales person at all. So I recommend him to one of my coworkers.I must say the overall experience was very good, but it was hot walking around the car lot in this Georgia heat.

We bought our IS350 on February 12, 2021. Our sales person (Taylor) made it a great experience. I highly recommend contacting her for your next car.

I closed the deal for my 91 year old mom to get a leased 2021 ES 250. She received the car Friday April 30th 2021. The sales-person was to assure all the paper work was completed, auto-draft for payments setup, seat adjusted, and bluetooth connected. They took their money (1 check deposit and 1 check for possible lost title on trade-in), came twice to the house that same day to verify my dad with a photo of my 90 year old dad and his ID. They set the seat but failed to hook up bluetooth or leave any papers AND failed to signup for auto-draft. My parents dont use computers so now I had to do this for them. Its hard for me to imagine that this is a premium dealership. I left a complaint for the GM and after that I got a message from the salesman who had been choosing NOT to respond to my plea for help but he responded about a different issue. TERRIBLE CUSTOMER SERVICER. GO SOMEWHERE ELSE!!!

I have purchased four vehicles from this dealership and Brian Gust. They make the purchasing of a car seamless and simple without the hassles of a usual car dealership. The Service department treats you like a VIP whenever you bring your car in for service and I would not buy a car from anywhere else.

I love my new Lexus Rx350l....what a easy process thanks to Britt.

Taylor was very nice, not pushy and very patient with me. Service was very good. I would recommend that the managers not talk so loud about customers though, I could hear every word! I give Taylor 5 Stars, detailing 4 Stars as my car was not as clean as I expected after 4 hours of detailing. Finance guy (Tom I think) was very quick and efficient, I came with funds for payment.

I had a top notch experience. Danny Hu was exceptional, knowledge and top customer service. He went beyond the call of duty. The service manager took accommodated me and thoroughly expected the car with me. The finance coordinator was fast and thorough and worked with me regarding the rate.I love my new car.

Great experience from beginning to end! Chad, Rich, and Brad worked with me in choosing a car that best fit my needs. They were very professional and courteous. They have an array of vehicles to choose from. Hands down 5 Stars!! Thanks, again guys!!

I leased a 2021 Lexus NX 300 with Colin and he was nothing short of amazing! He was very informative, professional, had great communication. From start to finish he worked with my wants and needs pertaining to the truck and my budget to deliver a great package deal for me. Thank you so much Colin, you are appreciated!