Vince & Bill are some of the best people here. They sold me an accord at a fair price and they were straight forward. They made the buying experience pleasant and easy! Love this place!

Horrible customer service. Rude for no reason when I merely ask a question Im confused about especially for a non- english speaker. Its as if theyre discriminating.

Horrible customer service at Hennessy Cadillac the sales person Matthew Thorpe I worked with told me via text message that he would hold the vehicle I was looking at while my credit app was being processed. They ran my credit multiple times without my permission (i agreed to one credit pull) and then sold the car all before communicating to me my approval. One of the finance managers Katy Franks, hung up on me because she didnt do her job. The multiple times that I called in for updates she would always say the short staffing is the reason for the lack of communication.Im not upset about them selling the car, its the disrespect and lack of professionalism.I reached out the the general manager Josh Jones to speak to him about what occurred but he never returned my call.

Phenomenal Service and staff. They serviced my SRX and fixed a tire leak for FREE. Very honest and straightforward.

This was my first experience with a Lexus dealership, and I was very disappointed. I had stopped by late on a Saturday to schedule an appointment for the following Tuesday. When I described the issue, he didnt know what it was and made the appointment. Come Tuesday, I arrive and talk to different service representative who tells me that my issue is normal for my car. Why didnt the first guy tell me that and save me a trip out there?? So representative offers me an inspection, and I accept. My car sat in the entrance queue for 45 minutes, running, before it was driven off. Not to the garage, but to the side of the dealership. An hour after I arrived, I leave with no paperwork saying what was done. Apparently, their inspection didnt discover that the cars computer needed to be updated, a free service as I understand. When I went to get in the car, they had left all the protection stuff in the car. (Seat cover, floor paper).In addition, I wanted to get the Lexus phone app activated but the technology tech wasnt in until later in the day. They promised he would call me first thing when he got in at noon, which he did.- the only good part of this story. But, he says I cant use the app unless I enroll in Enform, which costs $8/mo for the option I wanted, if you look on Lexus website, but costs $16/mo if you check the app. ??? Couldnt the first representative have told me that as well?And dont get me started on why I have to pay a monthly charge to access a feature on my PURCHASED car. I guess Im lucky I dont have to pay a monthly fee for air conditioning.All in all, I wish I kept my Acura.

I saw an add for a brand new Jag at a stupid price and suggested we take a test drive. My wife was interested and decided to drive her hardly driven Elantra to the dealership. We were taken to the car and told that although it had 11k miles, it had never been titled. Ok. They were taking 25% off the original price so let’s go for a ride. It was to be my wife’s car so she drove. She liked it and offered the dealer a fair price. In cash. They balked. They looked at the car she drove up in started judging. She was willing to deal, but they thought they were dealing with someone that was out of their league. They kept asking if she was taking a loan for her offer and dug in their heals. They kept saying the ‘powers to be were not available’. Sad. Don’t open the doors if you can’t negotiate.

Great Great Customer Service

I liked our salespersonson. He was very accommodating and knowledgeable. He also was the only one that approached my husband and I. If you go, ask for Michael L.

Here looking at new cars.. the service waiting area is top notch. Keith has been an incredible wealth of information.. and Hugh is a pleasure as well.

Service center is top notch. Sales people knowledgeable. Good choice for sales and service.

This dealership is called Hennessy, its in Atlanta, and you own a Cadillac. Come on, man. They even have Parliament playing in the waiting room.

I always receive great service here. Matt in service is always very friendly and helpful.

Excellent service department. Never a long wait and the lounge has all the amenities to keep you satisfied while you are there.

Very good service but much too long lead time in making service appointment

It is beautiful, clean and most importantly-Great service! Thank you PJ

If you have $95 an hour its a good place to service the Cadillac very very good customer service

Excellent service and great staff. Always take great care of my vehicle and returns it cleaner than when I brought it in.

Of course this is a high end auto dealer of Lexus automobiles but the service outside of the receptionist was nonexistent. I waited for 30-40 minutes and no one even acknowledged me and said that they would be with me as soon as possible. I ended up walking out. If I decided to get a Lexus, it wouldnt be from this dealer.

Cadillac Hennesy...best service in town

Nice and courteous staff. Excellent facility

Always a great experience. Matt in service is so great to work with.

I was pleased with service. I looking to buy a new SUV.

Exceptional service by Max Kim! Always taken care of by Hennessy Lexus. Thank you!

1st service on my new car the experience wad great.

Very nice, professional, and courteousThank YouC W Holden

Always a class act with customer care at Hennessey Cadillac.

Exceptional customers service and workers OUTSTANDING.

Simple. You want a superior product? Stop in here.

Exceptional service, Julia is very good

Great service, great waiting area!

Save yourself the trouble and alot of money. These guys will look for every opportunity to rip you off on car repairs and feel zero shame afterwards. Brought my car in for repairs, they quoted me 500 and 300 for the part...from thwir own part shop. I called the shop and the shop quoted me 120 for the same exact part. When i called back and told them this, they said they will reduce the total repair cost for the difference...but the diagnostic fee that i paid to figure out the problem will not be applied to the repairs. And yet they tell you, diagnostic fees always go towards the repair of the vehicle...yeah please save your money.

Excellent salespeople but very dishonest Finance Mgr.!

Gretchen is an excellent service provider. Keeps our Range Rover running like a champ

Free maintenance check up. Service Assoc was pleasant.

Great people and wonderful cats.

Bought my car here and been using the service department for 13 years with no problems and reasonable prices.

Always have great customer service

Took to long for oil change and Battery change ..over 2 hours.and I had a Appointment at 10:00 a.m... They told me on the phone it would take one hour

EXCELLENT STAFF GREAT.

Really busy but nice people

Excellent service, quick and efficient.

Great dealership. Friendly staff

Great service and professional staff

Easy to get an oil change

Great place to buy a car

Excellent customer service! Free Starbucks coffee!

Love the customer service. A1

Great place to purchase a vehicle

I had a good experience with Will, in parts! Trust only him tho when it comes to pricing!!

Awesome service department!

Great Lexus service. Always!

Car dealership. Not much else to say really.

Awesome customer service

Great customer service!!

Great customer service

Always, very good costumer service !!!

Favorite auto dealer.

Great service!

Love the customer service

Poor customer service. Will never return

Cadillac Service was peerrefect!

Wonderful service.

Oil change taking too long. Staff friendly.

Great service

Average to sub average service

Ask for Chad Armstrong.

Its just a super experience

Great service

Extremely poor customer service!!!!

Poor service

Service department

No pressing purchase

See above review

Thanks

After-sales service is very good, it is a 4s shop that can make people feel comfortable buying a car.

Jaguar Land Rover Maintenance