BUYER BEWARE - One of the worse experiences I have had! They claim to be a corporate store, but the employees do not care and the managers just do what they want. I have purchased many vehicles from a Cadillac, (I am a die hard Escalade owner) and I have never been treated with such disregard and disrespect. They will withhold information from you and later turn around and blame you as the customer, as if you work there.I bought my car, BRAND NEW car at 6 miles, and by 1457 miles I took it in with a problem. They told me I was just being sensitive and that there was nothing wrong . . . after refusing to accept that answer, they partially put a bandaid on the problem and sent me away, saying itll work itself and just to keep driving. Well, it didnt go away and now they claim is out of warranty, when they never fixed it correctly to begin with. The Service Manager was rude, constantly interrupted me and had not a care for my concern. He even blamed me, saying I should have asked when the warranty expired. He thinks they dont need to disclose any warranties, even if its a shorter like 5,000 or 12,000 miles (most things on a brand new car doesnt have such a short limitation). With the pandemic, who else has been out and about doing non essential things?? (Not many of us.) Foolishly, I took their word with honor and believe that if I drove my car like they said, the problem would resolve, since I was only being sensitive. Their words mean nothing and they will blame you, even though the problem was brought to them at 1457 miles and they didnt fix it correctly to begin with and now they want you to pay 🤷🏻‍♀️ Stay away from this company!!Dont purchase at any Hennessy dealerships. They dont care about you, they just want your money. After you buy, youre on your own, even with a brand new vehicle. I will never stop there again. Im going back to Classic Cadillac in Sandy Springs where I bought my other 6 Escalades. (Its very sad that I have to drive almost 40 minutes for simple maintenance like oil changes, but at least Classic Cadillac actually values your business and want to help you as a customer.) Dont end up paying all this money for a new car and then they try to scam you out of more money.

Usually pretty good service. This last time I went I went it was good customer service as usual. But one of the services I got to treat the smell coming from my vents when the AC comes on didnt work. It lasted for a day. To pay $207 on the recommendation and SUGGESTION of the service advisor (when I asked for an air filter change he brought up having a foam agent sprayed on the ac unit to clean it) and it not resolve the problem is an issue. Outside if that i usually have great service here.

I cannot express how amazing my experience Is/Was! The sales team went above and beyond to make sure my crunch for time was met. Answered each and EVERY question I had with a Stress and Hassell free environment. We prepped a head of time andNo games or having to play hard ball. The deal I received was amazing and I have high faith they will treat everyone the same way. If I could give 10 stars I absolutely would. I have purchased 23 vehicles and by far this was my best experience.Ive let them know, and Im happy to share with anyone. Great customer care deserves the review!

I was very pleased with the service I recieved from point of contact with the service department, who went out of their way to ensure a seamless transition of the drop off of my car, to reception of the loaner, then the exchange back to my car. I had a two hour commute to the dealership so they concerned themselves with the value of my time- spent traveling and made sure I spent no time waiting on them to do their work, once I arrived. They went out above and beyond the ordinary service experience and I appreciated it.They also did a great job fixing the issues and I was very pleased with how much better it runs now. Thank you for doing your jobs,so well and for your empathy concerning my time frame.

Overall had a Great experience at Hennessy. We drove about an hour to this dealership because they had the best selection of cars that we were looking for. Our sales person was David Bacchus and he really went above and beyond. Extremely easy to get in touch with. We had to wait for our vehicle to be delivered and his communication was outstanding. Chris in finance also helped tremendously getting us the best financing.

I went in to HC because my lift gate wasn’t working properly. I arrived and was kindly greeted, my wait to see a consultant was very short. My issue was pointed out explained and fixed, he also gave me an overview of my car, explained my warranty and answered any additional questions I had. I was on my way in 1 1/2 hours with my issue fixed, well informed and a nicely washed car. 👍👍 double thumbs up they were great!! 😁

Desmond is my service rep and he always ensures that I’m taken care of. Ask for Desmond if your car ever needs service.

Curtis was very good in gathering the info on my 100,000 miles checkup. I was given info on the immediate concerns and the area that could be done a little later. Curtis gave good information, also kept in contact on car status. He reviewed my back history well and knew what had been done on my car. I would definitely use him again.

Curtis has been my service adviser each time I have been in. Awesome experience with Curtis each and every time, he really goes above and beyond to take care of his customers. Thanks for being great Curtis!

I was greeted at the door, shown to my service advisor Curtis who was professional and courteous . He kept me informed while my vehicle was being worked on and his estimate was right!

Excellent service. We were assisted upon arrival, very accommodating and friendly. Our service agent, Walter was extremely efficient. We discussed our needs and he processed the paperwork in an expedient manner. He arranged for me to see an agent for loaner car during the oil change, transmission fluid change and repair was made to our car. Walter discussed future service with rear brakes. Upon return for pickup, he discussed the repair and other services. I would not ask for another service agent other than Walter at Hennsey Cadillac. Rating: Excellent +

Great job, short wait time. My only complaint was with the safety inspection. The windshield was checked off as fine and there is an obvious 12 inch crack right in the driver’s line of sight. If something this obvious was overlooked how much can I trust the rest of the inspection items? Small but troubling problem.

Took 2016 Escalade in for regular service and check tires. Picked up and they fixed the tire issue but didn’t even change the oil. Got to Florida on vacation and by grace of God noticed I only had 11 % oil life left. Now I am sitting in the extreme heat 🥵 paying 141.00 at Jiffy Lube while on vacation..Not a happy camperWho doesn’t check the oil?

Shannon Moore is my go-to service technician. He is the best as far as I am concerned. He makes sure I am well taken care of.

Appointment was on time and the service took about 1 hr and 30 mins. Waiting room was good. They had a TV and another area had snacks and drinks/coffee. Was able to get in and out quickly. Restrooms were clean. I was able to sit, walk around and the time went by fast.

Car drives much better. Everyone was very nice. Gave me a loaner car to use.

Very professional and communicated well; gave me an estimated time of completion and was very close to that.

I brought my car in for an oil change and point inspection. I brought my book and tablet expecting a long wait. By the time I picked up a free snack in the waiting area and sat down, my car was ready and clean after a free car wash. I gain rewards for purchases that I make and was able to use them to reduce my service to $20. The mechanic didnt come out to tell me I needed a new lug nut for $100 or some other trivial item. He said everything checked out! Wow! Ive owned about 14 cars in my lifetime and thats a first(LOL).This is why I drive the distance and pass other dealers to come to my dealership!

Service was great! Needed 3 tires that Walter price matched, gave me discount on oil change and allowed me to use an additional coupon from dealership. Provided a loaner car during service. Also now offer pickup and drop off feature for a minimal charge! Thanks Walter!!!

I cannot say enough about the awesome service I receive time and time again at Hennessey Cadillac. They are truly the Gold Standard for sales and service regarding my business Safe Bet Black which serves the community by providing Luxury Ground Transportation.

As always this dealership provides outstanding service. Their personnel from the Sales force, Service consultant to the Valet are helpful and considerate to every request. I have purchased several vehicles and had them maintained by Hennessy Cadillac. I have never-been disappointed.in any transactions. Merv Brown

It is always a pleasure when visiting Hennessy Cadillac. The service men always have great attitudes and easy to talk too.

Matt was awesome! He was very attentative to my needs. He took the time to listen to my questions and concerns and addressed each one individually.The service was completed in a timely manner and I like the fact they cleaned the vehicle up nicelt before returning it to me.Thanks!!!!

I arrive at my scheduled appointment and was taken care of right away, maintenance took about five hours, I was offered a loaner and was on my way within 30 minutes.I’d received a call when my vehicle was ready, I received online bill, which I was able to conveniently pay online. After returning to dealership, I had my car and left in less than 15 minutes.

Hennessy Cadillac is an awesome dealership. My personal rep is Walter. He’s always polite, professional and his customer service is exceptional. He goes above and beyond every visit. He’s absolutely Heaven sent. Thank you Walter and Hennessy Cadillac staff. Your continued exceptional customer service and professionalism is greatly appreciated.

We were pleasantly impressed by our Service Representative Walter, his professionalism and attention to detail was very refreshing displayed a high-level of care and integrity. If I were once again in the position to employ or had a need for a customer service representative I would snatch them away from you!

I have always received excellent service at Hennessy and I can rely on them to exceed my expectations.

Always feel special went going to this dealership. They make you comfortable and explain everything.

The service was to analyze the emission system that caused my car to choke and stall after a fill-up. The service was great. Although I was provided a rental car, the analysis and repair was completed the same day. I really appreciate the quality of the service at Hennessy Cadillac.

Curtis is the man. Good experience. Would go back. Got a transmission flush for my escalade. Fixed my problems. Def going back. Much better than Capital Cadillac.

Outstanding and well dedicated customer service from Mr. Curtis Smith. I greatly appreciate your help with my car. Keep up the good work 😊

Brought my car in without an appointment. My thermostat quit working and I nursed it to get to the dealer. In the time I thought I was waiting on the diagnostic they already completed the repair. Quick on their feet to get the job done.

The staff was not very knowledgeable. Sad experience.

I am about ready to buy another car. I am looking at Cadillacs again having switched from BMWs. One of the reasons I love my Cadillac is not just because it has had very few mechanical issues but because I get outstanding service from Hennessey Cadillac! I can not say enough things about the fabulous service which to me is as important as the sale.

Its always a pleasure when I come to have my vehicle serviced. The process is a piece of cake. From the 1st person to the last person, its such a smooth process. This is my 2nd visit & I have permanently made them my Cadillac dealership for servicing. They are all professionals, they are articulate, friendly & still maintain professionalism. Always a pleasure when I have to have my car serviced @ Hennessy.

Great service. Matt Cowart is the best. We have worked together for over 15 years now with 3 cars.

Great service! Quick turnaround. Curtis even got my car washed.

Shanon my service guy is the best. He always take care of the customer he is the best. Always take your car to Shanon service

I dropped my vehicle off for service and the shuttle took me home. Always have had first class service experiences at Hennessy Cadillac. Thanks Shannon!

My veh batter had an bad cell and cause other related issue related with the electric safety issue. The dealership address all issues and insure my vehicle were up to date and running accordingly. Thank you Mr. Curtis

Excellent customer service. I was able to get in and out in timely manner

Shannon was terrific. He provided us updates daily on the progress. The loaner car was nice.

As always, great service, available time frame. Walter is a great service rep, an kept me updated on progress.

The service department is A1. Shannon Moore has been our service writer since we bought car. He is always pleasant, friendly, and explains clearly what is needed and makes sure car is ready when promised.

My service representative Shannon Moore is outstanding & always gets the job done.

Great place, excellent service and staff. Got me in and out quickly. Thank you.

Ive always had a positive experience. Excellent car service repair and customer service.

Oil change. I feel that your oil change is too high. $85.00 for oil change and tire rotation?

Hennessy has consistently provided me with superior customer service. From the time I purchased my Escalade through all of the service I have been really satisfied.

Tire rotation was done. After I left I had to return to Hennessy because driver front tire was under inflated. After that was done I returned home only to realize that the tire cap was left off. I then called to get it returned and was told that someone would call me. After 3 days I’m still waiting. The small things do matter.

Walter was my service representative, he gave me outstanding customer service. Curteous and respectful to me. I highly recommend you bring your car to Hennessy.

Polite and efficient customer service. Hennessy provided quality service in a timely manner. Value for money.

Took over 2 hours for an oil change.. Now I have an oil leak I did not have before i had oil change. Once had best service team .

Curtis Smith is my service advisor and he is excellent. He got my car in and everything I asked him to do was accomplished. Good experience. This is my 4th Cadillac and Hennessy has taken care of all of them. I trust Hennessy.

I noticed that my tire pressure wasnt checked. Mt right front was 27. The remaining 3 were at 34. I would have hoped they would have added air to the low tire. 😞

Excellent service!!! Glad I purchased my 2016 Escalade ESV from them, and only allow them to do repairs & maintenance. Definitely intend on upgrading next year with them!!

Friendly and helpful service. They have done all of the service needed on my Cadillac since I purchased it.

Great service as always. I was treated professionally and was in and out in a timely manor.

I was very pleased with the service. Matthew was very pleasant.

I had a fantastic experience. Pleasure, personable, knowledgeable staff.

I like coming to Hennesey Cadillac Service Dept because they are so professional. I had an appointment and I was in and out in less than 2 hours. The highlight of my visit is that they washed and vacuumed my XTS because it was so dirty. They are honoring the CDC COVID guidelines and I felt safe there.

Service advisor was very helpful with anything I needed or questions I had.

Great experience! Will be a regular customer!

As always, excellent customer service and a great service department. Thanks!

The fact that I drive past 2 other Cadillac dealerships to come to this one says it all. Always all tens

The service center at Hennessy Cadillac is great. I’m always greeted when I walk in. I can’t stand waiting around a dealership and everyone pretends to be too busy. Not Hennessy! Everyone that walked passed asked if there was anything they could help with, or if I wanted something to drink. Service was excellent. They fixed what they said they would without haggling to take care of other issues. They were clear with their intent, and I appreciate that. They even washed ole girl before giving her back. Keep in mind, it wasn’t a detail wash but it was great to get the dust off her so I could speed away in style. I brought my first caddy from them and it won’t be my last. Side note. Y’all could have hooked a Brotha up with a Cadillac face mask! Just sayin!

Had spare key made.... service staff was excellent, but the price was too high

We have been customers with Hennessy for four years now and they have always been professional. They cater to your needs and go above and beyond to make sure you are comfortable with treats, drinks, lobbying, and will even place you in a replacement car to shorten youre stay if needed.

Service was quick and they cleaned the car. My service rep was awesome!!

They have great customer service & car servicing.

Very professional. Took care of problem before the warranty expired.

Exceptional service.Above the best.

Friendly and fast. Love my Cadillac

I brought in the vehicle with engine issues. They were able to pinpoint the exact issue and repair without experimenting with other parts.

I purchased a preowned 2016 Range Rover in December 2019, which was supposedly checked out by Hennessy Land Rover Gwinnett only to find out now that there is a $2,130 replacement of 2 motor mounts. Not a HAPPY CUSTOMER AT ALL. I will be escalating this further.

Exceptional service coupled with nice amenities.

Experience was good. Service was finished within a hour.

Always attentive! Great service personnel!

Great job! Thorough and quick.

Had a airbag sensor light come on they diagnosed the problem & repair it an got me back on the road. 👍

Very helpful service rep, Shannon

Great Service Great Staff Very Helpful

Was told I needed an alignment. Was charged for a 4-wheel job, but they only adjusted one wheel 0.1 degree to bring it just inside the tolerance range instead of getting it closer to center. Reached out to the service agent, but never hear a word back. Not the level of service expected at a Cadillac dealership.

Great service and hospitality.

Just Great people

My service advisor is Shannon Moore, and he is Always very Nice, Professional, and Friendly, I always asked for Shannon because he is the best! Thanks Hennessy Cadillac for having someone that cares about his customers!!

Had diagnostic test for 2007 CTS Cadillac

Perfect service

Aggressive selling of additional services

Fob re[lacement

Very efficient

Great

Great Service !