Wireless Zone Rob is the best. I will never deal with anyone else. We went in for a simple phone replacement and he made us aware of current discounts and promos. We ended up making changes, replacing more phones, and adding more lines. We will also be adding 2-3 more lines before year end. Rob is great, I’m considering adding him to our will.

Shout out to Sales Consultant Rob Houchin at Verizon Wireless Zone 591 on Hospital Drive in Dublin, OH for outstanding customer service. Rob was extremely friendly, patient, and went out of his way to save me money by finding discounts and promotions that I was not aware of. I typically dread visits like this however Rob made the process of upgrading my phone very pleasant and successful. I am not tech savvy and ask a lot of questions in general and Rob was very patient and let me take as much time as I needed. Thanks for a great experience at Verizon Rob! Brilliant customer service!

I want to commend the professional approach of your Sales Consultant Sam E. I went to the store to pick up a phone and resolve several issues that I was having. Sam was knowledgeable, courteous and efficient in resolving those issues for me. I normally do not write reviews but I was compelled to write this one because it was such a positive experience. Sam is truly an asset to Wireless Zone.

Rob is truly one of the greats!! We were in the Verizon store for less than 5 minutes and Rob already managed to save us money on our plan. Rob is 100% the best Verizon worker I’ve ever met in my entire life not only did he sell my parents on getting me a new phone but he also convinced them to buy me a new car! We left the Verizon store with a great phone and a great time! This man gave us a complimentary comedy show. He had all 4 of us cackling the whole time. I’m going to miss Rob and I can’t wait to go back!

I had the best experience with the manager Rob Houchin. He helped me find the best plan for my needs and got me great deal on phones for me and my wife. Very happy with the service and would recommend going there!

Jordan was extremely helpful getting our very old phones switched over. He was very nice and pleasant despite it taking over 4 hours getting everything sorted. Great customer service!

What can I say… Rob is like an angel sent from heaven. He knows how to take care of his customers and keep things professional. Rob makes coming to Verizon an amazing experience. I will only go to the Verizon store that Rob works at. If Rob wasn’t there I would be walking out the door. Rob is the best man for any job at Verizon. He is the coolest guy I have ever met.

I had the most magical experience! I’m talking unicorn type magical. The Righteous Rob made it so easy to trade in my phone! This comedian of a man did a wonderful job. Talk about his multitasking super powers!! The Righteous Rob cracked jokes while working and held a very riveting conversation. If I could pick anyone to take care of my pet zebra, it would be Righteous Rob.Thanks!Danielle *zebrastripe35*

We had a great customer service experience at this location. The manager helping us went above and beyond to keep all three of my kids entertained while he helped me transfer my phone over to the new one. My daughter and him basically became best friends.I’ve never had customer service as such. All of the employees there were very nice!

I went in to purchase a smartphone to replace my wife’s flip phone. I worked with one of the co-managers, Jordan. He greatly exceeded all of my expectations. He was low pressure, friendly, knowledgeable, and gave numerous options to lower the price of the phone. I was also in and out of the store in well under an hour. It was definitely the best experience I’ve ever had with Verizon. I highly, highly recommend Jordan and this location.

What can I say about this store that adequately describes the kind of experience you have when you enter? I felt God in this Verizon today.I feel like I’ve found my long lost brother in Rob, but somehow he’s a celestial being at the same time. He assisted me with intentionality and grace. I don’t know why other Verizon locations exist? You won’t be visiting any of the other stores after going to this one.

Rob is stupendous in every measurable category. He stayed 2 hours after to help me get service on my phone. He was very helpful and this is the only store I’ll be going to for now on. I’ve never received such great customer service.

Rob has been a fantastic help in getting our phone plan switched and upgrading and making sure we get all of the best deals Verizon has to offer! We definitely weren’t the easiest customers but I’m not kidding - he has the solution, multiple solutions, to every problem. Can’t say enough good things about my experience here. Come to this location - you will not be disappointed. Just make sure you ask for Rob! Man, somebody needs to give this guy a raise or a bonus or promotion or something. He goes above and beyond. A+++++++++++++++++++++++++!

Jordon was extremely helpful in doing what online and text support could not. Jordon was honestly busy with other customers while Kevin and I were trying to contact customer service in any way we could, with no one answering the phone or responding to my text whatsoever.Jordon bent over backwards and we truly truly appreciate his help!

Beyond pleased with the service I received yesterday at this Verizon store! Rob really knows what he’s doing when it comes to people, like me, who don’t. He did a great job of going through my plan & ridding me of things I’m spending money on, but never use. In turn then, I was able to afford a much-needed upgrade! Loving the new iPhone 12 Max! Thanks Rob!

My husband and I very rarely update our phones and the evidence was clear with our iPhone 6 and iPhone 7. I had a good idea of what I wanted but Rob went above and beyond the call of duty. He updated our plan, made me aware of all the deals we could have, and did so with such a pleasant approach. I think I know Rob more than I know some of my best friends. We share the same love for dogs, both having a black German shepherd, and I could honestly go on about all the things I learned about him. So personable, so hospitable, I will never go anywhere else to update my phones and/or my plans. Not only did he help me with my phone but my unborn child continued to kick throughout the experience proving that she loved him too. The very next day the baby moved into the right position that we needed her to. I’m not saying it was a coincidence but I’m actually saying it was because of Robs wonderful approach to all of his clients. He is now a front runner to being godfather of our child. Thanks for everything Verizon Rob! You are truly the best!

Rob has been a fantastic help in getting our phone plan switched and upgrading and making sure we get all of the best deals Verizon has to offer! We definitely weren’t the easiest customers but I’m not kidding - he has the solution, multiple solutions, to every problem. Can’t say enough good things about my experience here. Come to this location - you will not be disappointed. Just make sure you ask for Rob! Man, somebody needs to give this guy a raise or a bonus or promotion or something. He goes above and beyond. A+++++ service!

What can I say… Rob is like an angel sent from heaven. He was very helpful and professional. He made coming to Verizon an amazing experience. I will only go to Verizon as long as Rob is there. If he wasn’t there I would turn around and walk out the door. He is the best man for any job at Verizon. Rob is the coolest guy ever. Rob makes coming to Verizon quick and painless. He is the best employee Verizon has.

Well Rob and I started a journey one Saturday morning at 11am that ended around 5pm. Rob worked the entire time with me while also helping others that came in and it was like there where 2 of him I mean this gym dose the work of at least 2 or 3 people and dare I say 4. He knows literally everything about his job and how everything works. This guy should be the guy training everyone else how to work in the entire country. He is just simply the best and now that I have been exposed to his great magical powers I will never go anywhere else. I would drive hours for him to help me. I mean we spen 6 plus hours together and he made it fun and I am not very patient and understanding with matters that take a lot of time but man it was like being with a good friend and we where just hanging out for the day. I mean I could write a novel about this but I will close with this. He is the best plan an simple service was above excellent 👌👍🙌😀👏

Wow! Where does one even begin to express such stellar service? Rob went above and beyond in so many ways! I decided to switch from another provider while I was out of state and the salesperson decided to not listen to my needs and wants and I went with a phone and watch I really did not want! The very next day, I tried to switch to the iPhone, but they did not have any, so I had to wait until I got back to Dublin! It had to be ordered, but it was so worth the wait! Rob made sure everything was taken care of for me. Not to mention, I have always been an android user and he made the switch easy PLUS, for the same monthly cost, I also got the Apple Watch ! Did I mention I got 2 iPhones?? He really is awesome! It took me 5 hours there one day, with a 7 year old that he made sure was entertained and bought us lunch had lunch! He made the transition easy, made sure I had any credits/promotions needed or that I could get! Truly the best experience! As a previous Verizon employee, he really did a fantastic job, stayed extremely calm under A LOT of crazy pressure and has a new little helper! Definitely your go to person for phones!!!! ROB is his name, in case you forgot already...just ask for him! Thank you so much!

Where has this Verizon been my entire life?! Further more I can now say I have had a life-changing experience of perfect customer service. Hoarded in from AT&T, Rob not only help me find the account number and made this transaction incredibly easy. He also made me feel like I was the only person in the world. This store has earned a customer for life and Rob has earned a friend for life!! Highly recommend.

Lamar and Rob were fantastic. I’ve never had a better customer experience in any store let alone a Verizon store. They went above and beyond to make it fast, easy and painless upgrade for our phones. They do not push overpriced products and were super patient with a 2 year old who has high energy. Will absolutely 100% go back to this store for that reason. Thanks!

My husband and I went into this store last weekend to inquire about changing our service to Verizon, and Rob helped us make that transition, which was smooth and helped us save a considerable amount on our monthly bill. He is funny, easy to talk to, and definitely knows the ins and outs of Verizon. He also went out of his way to explain all possible offers, plans, and options to us. If you need any type of help with your phone or service, stop in to see Rob!

I walked into the Verizon store in Dublin. To my amazement I was greeted with the most welcoming greeting I have ever had. The store manager Rob and this new employee Andrew. Helped me in every way imaginable, I would have never guess he was new. They were able to answer all of my questions and made me feel like I made the right choice coming into this store. Best customer service ever.

Wonderful experience! Michael was knowledgeable, friendly, and made the transition to my new phone seem less. I would recommend him to anyone in the Dublin, Ohio area.

Rob was incredible! Until your iPhone is incapacitated off and on for three days, you have no idea how much you rely on and need it! Rob went above and beyond to get everything resolved on my phone even to the point of coming to my home when I couldnt spend time in the store due to my schedule. He was incredibly professional, kind, patient and worked tirelessly until everything was working correctly and recovered on my phone. This is by far the best customer service I have received in years! Dublin is blessed to have Rob (and Alyssa) at this location and Verizon is blessed to have such incredible people representing their company! Highly recommend!Peigi Hanson

Jordan took care of everything I needed. I will recommend every one of my friends to come see him in Dublin! Thank you so much again

The employee who helped me was super knowledgeable and multi-tasked the whole time juggling several different customers at once. Everyone seemed to be really pleased with the service. Also, most importantly, he quickly found a solution for my phone problem.

Where do I even begin about Verizon Store Rob? The service is incomparable. The atmosphere, serene. He took the naïve ideas of what my cell phone-related future might hold and turned them into a reality only an heiress might be accustomed to. When you walk into this store, Rob wont simply give you what you asked for, hell give you what youve always needed. He would even baptize your first born child, if asked politely.Is he willing to take the time and make sure you have a pleasant Verizon customer experience? Yes. Is he the manager of the store? I dont think so. Is he an angel, hidden among mortal men? Perhaps. All we can know for sure is that this is the only Verizon Authorize Retailer establishment in the greater Columbus area that you should patron.

Rob was so efficient and went above and beyond regarding service. He deserves something like a new house or a year of free bourbon for all of the help he offered to our family. I will certainly be going back to see Rob and the store at Perimeter for all of our future cellular phone needs.

Rob was 1 of the most intelligent, knowledgable and helpful associate I have ever met. I would recommend anyone and everyone to visit him.He went above and beyond from starting my services to bundling my business accounts and even helping me file a claim. Thank you Rob

Rob was awesome! He was able to switch plans for us and lower our payments. Didn’t take long like most places! 👍🏻 Highly recommend!

Alyssa was very helpful in setting up my son’s new phone. This location was on its second day of no internet service, and she had to do everything by phone through a different location. She never lost her patience and stayed positive through the whole ordeal, staying at least 40 minutes past closing time to get everything set up for us.

Excellent customer service! Can’t thank Rob enough for taking care of my company phones. Glad we made the switch from sprint

Went there to change service on my phone and Im really glad I did. Rob and Alyssa were so patient and helpful! Wish I could give them 10 stars! Amazing customer service. Also the Verizon service has worked flawlessly. I recommend Wireless Zone greatly!

Rob was super helpful. I was worried I was going to have to spend $700 to get a brand new phone but he was able to get it working! Alyssa was also super helpful and patient with me. I would 100% out recommend this location.

Rob was so fun to work with, knowledgeable, and was very personable. He gave my brother and I a really good deal on ours phones and I highly recommend him!

I am very excited to leave this review actually . ROB ROB ROB ROB, thank you for everything joining the Verizon team has literally been the best I won’t ever leave because I know they hire people like this . Verizon itself as a whole is better with you . I appreciate everything you did for me and helped me when no one wouldn’t I really appreciate you ROB . Love Charlie

Jordan is an amazing technician, a real wizard at setting up my new phone! He is an absolute joy to work with by making what is usually a stressful event into a true pleasure. Hugs to Jordan and all at Verizon.

Jordon was extremely helpful! We walked me through every step and I appreciated that so much! He was awesome!

Rob is an absolute genius. This man will go to infinity and beyond beyond for you. He really should change his name to buzz lightyear. Seriously this guy knows his stuff and will do everything to get the right phone in your hand ASAP. Couldn’t come more highly recommended . If I could give 10 stars I would. Go see this guy, absolute best in the biz.

I am here visiting family, and all the sudden my phone stopped working. So I decided to stop in to this Verizon. Rob was immediately able to help troubleshoot my issue and offer me multiple options. I have never seen someone problem solve with such ease and tenacity. Thank you for all of your help!! I will definitely let my family know about the store.

Jordan did a great job of getting me switched to a new phone. He explained everything very well and provided prompt service.

Terrible customer service. We went in trying to purchase three new phones. The one employee was helping a woman so we sat down to wait. 20 mins later they are still chatting and laughing. Started to listen in on the conversation and they were doing nothing but flirting. We decided to leave and come back later. We did go back after 45 mins and the two are still sitting there leaning into each other and giggling. Not professional. This guy really needs to try hooking up on his own time.We drove down to Tuttle to get our new phones there.

Rob was very knowledgeable. He handled my transaction professionally. I will recommend him to my friends.

Rob was absolutely amazing! Ive never had this great of service when receiving a new phone and transferring accounts. Rob took a normally tedious task and turned it into a great experience.

Atlantis at Dublin store was fantastic! Personable, patient and very good at her job!!!

Walked in with a problem on my account. So if you people in there and figured I’d be here for hours. However, Rob was the best multitasker I have ever seen his customer service and skill level is beyond any wireless worker I have ever seen. Watching him work was nothing short of awesome. Will always come to the store from now on! Thank you Rob

Went to the store do you activate and trade in my 11-year-old’s new iPhone. It took a lot longer than I thought however Rob was amazing at keeping my son entertained by playing games on his phone while also completing the transfer. This store gained a customer for life and my son a new friend.

Where do I even begin! My wife and I walked into this store randomly on a sunday to try and get out of the T-Mobile/Sprint mess of a situation. We knew we needed to get back to Verizon and thank god for the man behind the counter named Rob. Not only did he get us set up and running at an affordable price, he kept us entertained the entire time we were there with his hilarious wit and positive attitude. Short of adopting him, its safe to say hes made our life much easier to deal with and we could not be happier!!!

Shattered my phone screen and had to come in to get a new phone. Worked with Rob who was awesome. He was informative and made suggestions without being pushy. I didn’t feel like he took advantage of the fact that I HAD to get a new phone. He showed me all the features of my new iPhone since I’m switching from android. Thanks Rob. This will be the only version I shop at from now on.

Jordan was amazing! He got me in and out so quickly even though I had a big problem to solve!

Our salesman Rob at the Verizon store in Dublin on Hospital drive was truly amazing.He is extremely knowledgeable, took his time with us, was cordial, respectful, and saved us a lot of money on our bill. Verizon is exceptionally lucky to have such a knowledgeable salesperson. We will be back to see Rob again soon.

Fantastic experience with Rob at the Verizon store in Dublin Ohio. Really apprehensive about having to get a new phone but Rob was so great. We were done in no time and I am so happy with my new phone. Thanks Rob!!!! : )

Rob was great to work with, he made the experience very fun and took care of getting me my upgraded phone!

Rob was very knowledgeable about his products. He was very professional and has a great personality. Will definitely refer him to family and friends.He was delightful to be around. Very helpful

Rob was amazing and helped me in a jam and got me set up with a new phone without paying an arm and a leg and set up everything so easily! Thank you Rob!

Kolton was a great person, took his time to help out, customer left extremely happy, was patient and helped with a lot of problems. God bless him, you are lucky to have him as part of the team, he will do great with his position. He went above and beyond to help us. He gave us great customer service.Samantha was a team player and helped as well, she gave great customer service as well.

I had been having major phone issues for a week and felt defeated when coming into this location. Rob turned everything around and fixed every single problem I had come into the store with. He was extremely helpful and his attitude was amazing. I was going to the store with the intention of leaving Verizon and he turned me into a loyal customer! Thanks Rob!!

Rob was very helpful assisting my daughter in finding and setting up a new phone. He went above and beyond helping me to set up a discount I was eligible for.

My man Rob took real good care of me and my family switching from t-mobile, love the new service, loved working with rob 👍شكرا جزلا يا روب 😍

Alex was wonderful. She took her time, made sure I understood why everything was priced the way it was, found me the best deal (I upgraded my phone and saved money on my monthly bill) and made a point to be as transparent as possible. Not pushy with her sales, just honest. She took the time to make sure my family understood the changes for our plan so everyone (not just me) was comfortable with the updates. Sam was also in the store, and was incredibly pleasant, personable, and made the whole appointment feel like we were hanging out with friends. I also am in sales, and they exhibit good, honest practices. There’s a reason this location hasn’t shut down because of covid, and I think the cleanliness and kindness of Alex and her staff have a huge part in that. I highly recommend this location. They know their stuff.

Today has been a great day! I had problems with my phone and I noticed the Verizon at Hospital Drive in Dublin. I was greeted by Alexandra and she was just fantastic, she was able to answer every question with ease and courtesy, and she was just pleasant to speak to on top of everything else!!!! She is such a compliment to her store and to our neighborhood also. Everyone should do their smartphone shopping there in my opinion :)

I had a great experience purchasing my phone. Alex was very patient and helpful. I would recommend her to anyone who is not virtual savvy. She is tremendous, thank you Alex

We switched to Verizon tonight and were off to a great start, thanks to Samantha at their Dublin (Hospital Dr.) store. Very friendly and very professional and, most importantly, very helpful with our questions. She made some good suggestions to help us get the most from our new account. Were very pleased with our decision!

I went in to compare plans and prices and Alyssa was very helpful even though she was new and Rob also did an amazing job explaining everything. Will definitely go back to this store.

I have never been so entertained and felt so welcomed, until I met Rob. In All of my years I was surprised with his kindness and helpfulness. I will recommend this store from now on. Thank you Rob!!!!!

Rob Houchin gets a WOW in customer service. He remained open after closing time as he knew I was on a time crunch and made sure I was handled well. The transition to open a new account with him went smoothly and seamlessly!

Rob was great to work with! Very knowledgeable and efficient. Got me in and out very quickly!

Rob did a great job setting up my phone quickly & efficiently!

Rob was really good at getting us all set up! If you are looking to add new phones for your family. He’s your guy!

After trying to resolve issue with severalcustomer service representatives and one chat, Im glad I found this place because Alexandra really helped!! She figured out what the issue was...big thank you!! Definitely visit this location and ask for Alexandra.

Really excellent service! Went above and beyond to make everything right. Clean store super friendly!

I had my phone and wallet stolen. Went into the store 10 minutes before it closed Ian felt horrible. however Rob reassured me that it was OK and he would do whatever needed to help me out. After an insane amount of effort on his part we were able to locate my iPhone and lock it. As soon as I get my replacement card from The bank I will be back to purchase a new phone and more. Thank you Rob, you’re a life saver!!!

I am so glad that I stopped in here. Alex was great to work with. She is very knowledgeable and easy to work with. She made sure that I knew what was going on during the entire process. Would easily come here again.

Alyssa was so kind, patient and so knowledgeable. I had major problems with my former phone which she tried to fix but I ultimately decided to upgrade!Thank you, Alyssa!You rock!!

Jordan was fantastic!Very friendly, helpful, and provided great service to both my mom and I.

Excellent costumer service. The staff is really professional and kind. Sales Consultant Alexandra helped us a lot with all we needed to become new Verizon users.This store is highly recommended.

My son is headed out of town for Spring Break and we’ve been unable to activate his phone. Popped into the local Verizon store and the Manager, Rob, hooked us up! He is friendly and very helpful! Luckily, my son’s phone is up and working now! Thanks Rob, you ROCK!!!

I went in to review my plan and was pleasantly surprised by the amount of information I was provided by Chris. He made sure I was on the most effective plan for me and happened to solve a few other issues while I was in the store. I know now when I am eligible for an upgrade and will be taking advantage of the savings. Thank you for a great experience and all of the information!

Quick service to replace screen protectors. Alex the store manager was very helpful. Conveniently located Dublin Perimeter, next to Sunny Street Restaurant

Alex was phenomenal. She fixed a phone that no one else could. I appreciate her effort and kindness during the visit. Thank you, Alex

I stopped in to get a screen protector and Alex was working. She done a excellent job. I recommend stopping in to see her for your needs.

Thanks Rob for the friendly service! It’s nice to have someone who listens and actually helps with what’s needed! 5 stars!!!!!

Rob was amazing helping us get a new phone and transferring all of the information from our old to new devices! He even stayed after closing to make sure we got everything we needed!

Rob was amazing and I made a new friend today!!! Excellent service

Came in once to see about a phone a few weeks ago and the reps their were lazy and not helpfully. Stopped in today, met Rob and he changed my mind about Verizon and this store!! This location is lucky to have Rob!!!

Alexandra McCall was Very helpful with product information and post sells support for my new iPhone 12 mini.

If anyone ever needs a smile and customer services that is unrivaled make sure to stop into this store and ask for Rob. He will change the weather in your day, and make you feel like you’re the only person in the world. Thanks again Rob, I will be coming there for all my future needs!!!!

Lamar and Rob were awesome and so helpful! Highly recommend!

Rob was awesome! Got my new phone ready quickly!!!

Excellent customer service! Highly recommend the Hospital Drive location.

Great experience working with Alex And Sam. They went out of their way to help me surprise my wife with a new phone. Great customer service and great people!

This little gem is full of capable, patient employees who persist until they find and fix the issue! Appreciate them and highly recommend!

Recently switched from Sprint to Verizon and had a nightmare getting all the phones to properly activate. Mike sat with me for 3 hours as we spoke to customer support at Verizon, Sprint, and Apple. He did anything and everything he could to help us out, and I could not ask for a more supportive and patient person

Consumers should be aware that this Verizon location Gives out used equipment that does not properly function, claiming it to be new. I traded in a jetpack when it was time for an upgrade. They gave me a old dated device (Claiming it was new) that did not function. Days later, I had to exchange it. Instead of doing the trade in, they made each jetpack an additional device and began billing it as such. They even kept the old jetpack devices I turned in to them. It has taken days and hours of my time trying to fix with Verizion’s customer service and it’s still not corrected. Verizion owes me hundreds of dollars from this fraudulent activity at this location. I am still waiting. A manager was supposed to call me as well to discuss... it’s never happened.

Rob went above and beyond today to get me my upgrade of my phone and even let me go get food for my kids and drop them off w their friends and set everything up for me while I was away...screen protector and all. He gave me every possible bell and whistle at the cheapest price possible. I will def be back.

Long story short, they robbed us of $1200.On December 31st, my wife and proceeding with the buy one, get one free iPhone 12 max deal they offered when you add a line and go to the unlimited plan. We dealt with their employee Colton through this. We then had 3 lines, my wifes and my iPhone 12 max and a kids line. On our next Verizon bill, it showed we still owed the full $1200 on my wifes free phone. We immediately contacted Verizon and the store on a 3 way call. Turns out the store had not read the fine print and the BOGO would not apply to us, despite Colton reassuring us it would. Colton proceeded to tell us he would fix it. We called multiple times over the next week and their response was they were waiting to hear from the district manager in Cincinnati. Well, that never came about. The district manager either refused to call us or ignored us. I was at the store today and now their answer is they made a mistake and there was nothing they could do about it. We are now responsible for footing the $1200 bill and/or returning our 2 new phones, accessories, and shutting down the kids line. We have already spent 12 hours plus in the store getting the deal done and set up. Now we have to go back and waste more time getting my old phone back. They offered no restitution despite admitting the mistake was theirs. Worst of all, my wife traded her old phone in, so even if we wanted to take one of the new phones back we couldnt. So now we are being forced to buy a phone due to no longer have my wifes old one. As far as I know, no consequences have been given to staff/store/mangers, etc. We are currently filing formal complaints with Verizon.

Amazing experience. Rob is awesome !!!

Bree was great! She helped with new iPhone/Apple Watch and all of my data was switched over and she set everything up!