Everyone was super friendly when I walked into the building. Brandon was assisting another customer and another salesperson helped me, also friendly. It was by far the best car buying experience I have had in a while.

The dealership is very clean. Everyone was very friendly, and my salesman was very personable and answered any questions I had.

The sales people were very friendly and easy to talk to. There were some hidden costs that were above the asking price which were not disclosed before we drove 80 miles to get there. That didnt go over very well with me or my wife as I could see the vein in her neck pounding, but they did deal with us a bit. The finance department ( James Major) helped us to get the lowest interest rate so that saved us a few bucks on our payments too. Overall we are glad we went through with the. We feel it was a good deal for us and the 80 miles to get home was a joy!

The process of buying my truck went seamlessly. The whole staff was friendly and attentive. The reason for the 3 stars however was because when they went to give me my keys and do a final walk through we discovered a popcorn kernel and an empty can of chewing tobacco in the center console. At least the can was empty I suppose.

Buying process was fast. Comfortable accommodations while waiting with two children. No bulldogging- salesman worked to make the deal happen.

I experienced a smooth, error free purchase. My impression was that my salesman really cared about what I needed and worked with me to see the purchase through. I definitely recommend stopping in to Bill Kay if youre in the market for a vehicle.

Greeted promptly when I arrived and the service was completed when they promised. Courteous low pressure service.

Excellent customer service in a modern world with a personal old world approach ! Highly valued as a customer attentive to my needs during the whole experience! Wanted to sayThank you to the GMC Bill Kay team and special thanks to Brian and the service Dept ! Keep up the good work thanks for getting me bac on the road !!You Rock😎

Rick was awesome to deal with. I wound up assisting my Dad with this purchase. Found the vehicle he liked and began the communication process with Rick. It was easy and the way car buying should be. Rick truly is a credit to your organization.

I must admit Bill Kay (GMC) is the place I would recommend to my family, friends, and others who may be contemplating buying a new car, truck, etc. I was treated with courtesy, and respect. They did their best to work with me considering my cash flow. Im very grateful to the Lord, firstly. Secondly to Mr. John Marcus who made it happen!!! Thank you!!!

Booking the appointment with Tory was the best experience 10/10 super helpful and got me in exactly when I wanted. Day of appointment I was greeted by the service person got all my details and set the right expectations, truck was done earlier than promised and all with a smile.I even enjoyed myself a cup of coffee and fast WIFI while I was checking their new car inventory.

Bought used truck from bill kay. 11k of light driving miles later .needed new trans pump all new injectors. All warranty covered ..no haggling or disputing terms... Brian in service awesome..set me up w rental. Couldnt be happier the team set the truck back up to running strong.

Everyone there was EXTREMELY accommodating to all of our needs and wants. I will recommend everyone to this dealership!

Brought vehicle in for oil change before going on trip. Comfortable place to wait and courteous service.

Took much longer than told or from past experience. Not notified of progress while waiting for fluid maintenance for three hours. Service light on dashboard not reset and car not washed. All of this was a dramatic decline in the usual service provided.

Did the purchase online Sunday night. filled out all the information made an appointment for 9a Monday morning to test drive and Finalize paperwork. The vehicle was not available to drive because the front wheels were off and it was on a Lift. Said they couldnt do anything about it because it was a holiday so it have to wait till Tuesday to drive it. They said they would call me to verify that it was ready so I could come there Tuesday evening and drive it and finalize the deal but they sold it on Monday night The dealership has no integrity and I would never buy anything from them again.

We are so happy we decided to go there for our truck purchase. Brandon and major made the experience easy and less stressful. As well as the entire team at bill kay. Highly recommended

Sales team was attentive and patient. We never felt rushed or pushed into making a decision. The whole process from deciding which cars to test driving to signing on the dotted line was smooth and efficient. Thanks Bill Kay Buick GMC!

I continue to be very satisfied with the work and response I get whenever I take my car in for service at Bill Kay Buick. They keep me informed in detail and give me the option to do the recommended repairs by the service team. All decisions are in my control with no pressure.I am always please with the work and professionalism.

We had a great experience buying a pre-owned vehicle at Bill Kay GMC. Luigi was wonderful to work with and the whole process was smooth and efficient. I would definitely do business here again.

Efficient and friendly! They provided cost options for additional services besides my request for an oil change and tire rotation.

Brandon was very nice and not pushy which I really like. Pushy salesmen totally turn me off. I told him what I was looking for and he found the car that I wanted!

I had found a car on the website and received a phone call from the salesperson, Steve, to check in on questions. We scheduled a time to come in, and Steve had the car pulled up and warmed for me! He was knowledgeable about the car and very helpful! We worked out pricing and the finance team was also very understanding and accommodating.Buying the car was the quickest Ive experienced... and cherry on top? They delivered the car to my house because I had driven in on my own! The team really went above to help me out!Thanks to all!

Great service and attention to detail. my service writer is excellent. repairs made quickly and as described. no issues at all. clean waiting area.

John Marcus was wonderful to work with. We saw the car and fell in love with it. A GMC 2018 Yukon. John helped us reach a price we could afford and was very quick in prepping all the paperwork. The car even needed a few small dents fixed and they did fixed it while we waited and signed paperwork. It was wonderful service. Everyone was very nice and helpful. This is our second Yukon purchased with Bill Kay and we will be back again in 12-15 years when this one dies. 10 Star!

Very pleasant experience. Sales person was very professional. He really listened to our needs and offered options. He was fair and not pushy. All staff was friendly and made me feel very comfortable. Got a beautiful vehicle and will definitely recommend this store to friends. Thank you Bill Kay GMC!!

I really loved my experience with Steve at Bill Kay! Great service from the test drive to drive off! I also appreciate that I spent less than 2 hours there.

Rick was great no pressure and transparent sales person.

With the vehicle shortage around the country, especially in the pickup truck and specialized pickup truck market (AT4, TRX, Raptor, TRD Pro), its hard to find what youre looking for. Its even harder to find a dealership that doesnt gouge the prices with $10K over MSRP list prices. Believe me, there are plenty of dealerships out there doing that. Bill Kay didnt. They honored MSRP, told me exactly what I was getting, they were accurate on the delivery date (I bought an inbound vehicle) and the process was fast and simple. My sales guy, Luigi, was attentive and friendly. My business manager, Major, was easy to work with and didnt try and sell me on every add-on under the sun. It was refreshing. I would happily send friends and family back to Bill Kay Buick GMC in Downers Grove, IL.

Great team of people. Everything went smooothly.

I received great and prompt service as usual for my oil change.

Bill Kay - Specifically Nino & Brian J went absolutely above and beyond to help me. Ive never had service like this before. They worked with me and the original dealership to get some problems paid for and I am just floored at the customer service. Tori at the desk is also amazing. I will definitely be using Bill Kay for any and all service needs.

The service was fast the people was great

Steve was is amazing salesman! He made the process of buying a car real simple and quick. I recommend you guys come here and buy your next car. Great service!

Went to purchase a new vehicle, we negotiated a price, only to learn AFTER the fact that a feature was removed (NO TRANSPARENCE IN THE TRANSACTION) Upon trying to get it resolved NEVER heard back from the Showroom manager etc. All they cared about was getting that sale. I will say their service dept. manager is VERY good (based on past experience with previous vehicle).

Im concerned. I came in for an oil change and tire rotation. After inspecting the car, I was given a long list of items that your service department recommended. I reviewed the list and approved a few of the items. I did see that the service department recommended replacing my windshield wipers. Problem here is that if the service department actually LOOKED at my car, they would see that I replaced my windshield wipers last year! I asked a technician if they recommended the wiper replacement based on visual inspection or just my cars mileage. He stated that it was based on mileage. I wonder how many other recommended repairs I paid for in the past were based on mileage and not a visual inspection!

I would like to thank Brandon, Justin, the Finance manger, and Shane for getting me into my first encore. I love it. Everyone was so helpful.

I always wait while my car is being serviced. I walk around while I wait. Everyone is always friendly and ready to help me with questions I might have regarding anything. Even the non sales men / women are friendly.Keep up the good work

I was looking for a used car and they made the whole process easy. The salesman’s name was Steve Miller he was very polite and knowledgeable I would highly recommend him to friends and family.

Mike lugowski was easy to work and a lot of fun when we purchased our Acadia. He made our buying experience a breeze and hassle free. I would definitely recommend Bill Kay Buick and GMC and not those other clowns...

The people that I have met through this dealership are very friendly. They are willing to work with you as a team to achieve your goal of buying a car.

Great staff. Quick service

Went in to see a specific vehicle. Feel like I got a good deal. Didnt feel pressured. Trade it was fair and walked out with New Car

Excellent service, fast and courteous.

They have great service. I took my car in for service today and they were nice and fast. They gave me a loaner while my car was getting fixed. My car came back clean. I would recommend them to anyone!

I got a new Buick from Mike Lugowski - great salesmen very knowledgeable about the cars features. The whole staff made the purchase run very smooth. I’m definitely going to be coming back for my next purchase. Thank you Bill Kay (Buick/GMC)!

Service was quick and easy everything went great and car is running great.

Friendly, fast service. Would have provided 5 stars, but the sales process was typical of car sales...not very fun for the consumer

Brian took care of me and did a great job in taking care of my service needs. As always Bill Kay service group did a great job

Professional as usual. Pricing and service was explained clearly and understandably while the work was done timely as promised.

Car was serviced quickly and professionally by Brian.

We got a fantastic car at a great price but they force you to pay a S.W.A.T fee, its an anti theft device that you have no say in having it has a GPS locator in it. The cost starts at 500 and can be higher, so if you want to buy a vehicle from Billy Kay be aware that it will be more than advertised.

Worked with Chris Tovar. Patient, knowledgeable, no nonsense. Total opposite experience compared to the jokers at Castle. Dealership itself was clean, comfortable. Researched my vehicle in advance, they had several good choices at the price and option group I wanted. Process was smooth, painless. Recommend this dealer, recommend working with Chris.

Excellent. We were able to trade in two cars and get two new cars exactly as we wanted in a very short period of time. Salesperson was great everything went very smoothly. Second set of cars I have bought from you. I have liked the sales and service. We will return.

Mike Lugowski was awesome! This is my second vehicle purchase from Bill Kay....still happy. Great job Mike!

Working with Wayne in the body shop was great. He was very prompt and detailed. He made a stressful situation less stressful. Thank you Wayne.

The people there were very nice

Easy to make appointment, friendly staff.

Herb was my sales guy. He took care of everything! I told him what I could afford and he was able to upgrade my aspirations! Im so happy. I highly recommend Bill Kay GMC Buick, theyve done right by me!Yay Buick!

I needed service for a dead battery (luckily all it was) and had to have my car towed there. I was connected into service right away each time I called and Brian Jucha in service was fantastic to work with. He was pleasant to speak with and made the process so easy to deal with. Checking my account and noting that if just a battery Im still covered under warranty. He texted me his number in case I needed to reach him, let me know when the tow showed up with my car, kept me informed of where he was at with my car and when I could pick up. No delays and very accommodating. I also needed a small paintless dent repaired and he got that taken care for me too all in same day. And rotated my tires at my request! I picked up later in the evening and the cashier was also very nice to work with, got me checked out quick and handed me my key (and she was from another location just helping out that day!) Car was washed too which is always a welcomed surprise. I had a very good experience all around which is VERY much appreciated and is what keeps people coming back (that and good repairs at reasonable costs!)

John Marcus did a phenomenal job with the customer service he provided. I felt very comfortable speaking to him and Terry about my trade in and what I wanted to do. They helped me get to where I wanted to go and recognized that I didnt want to be pushed into something I didnt want. My plan is to go back there when Im ready to buy another truck!

Made a credit inquiry even though I was paying the full amount in cash and asked them not to do a credit inquiry. All staff seemed to be playing old tricks to make you pay more for the car you are interested in. They were unable to gain my trust as they send one of their staff to pretend to be interested on the same car.

Salesman Mike Lugowski was awesome! Very knowledgeable about the vehicle and super friendly. The whole team there was fantastic. I was in and out of there in a few hours with a vehicle. No big pressure upselling or traditional car sales nonsense. Mike was there to help and make sure that I was completely happy and fully understanding of my purchase. Great experience all the way around and I highly recommend Mike!

I drove through the lot prior to going in, I had already spoke with my salesman Luigi, (great guy) I picked out what I wanted so he said I could buy a 2020 Enclave, I replied with I lose $5000 Driving off the lot) And I am sorry but I dont see 40 thousand dollars on 4 tires. I picked a Lacrosse 2009 with 4 new tires and no doubt the car was loved,. I traded a 2011 Chrysler 200 with 70700 miles for a 2009 Buick with 57000 miles . They gave me every discount available and I got the car and the payments are just over 200 per month. 48 month. I couldnt be happier, I will be buying the next car when time comes. They are fair and reasonable. Sandy M. DG Il

I have worked for the Bill Kay organization for years and recently leased a GMC Acadia from Bill Kay Buick GMC. This is a quality organization that Im excited to be a part of.

Online scheduling was quick and easy and check-in at the dealership was easy as well. After mentioning that this was my first oil change since I bought the vehicle, the technician, Keith, mentioned that the first oil change is usually free. However, after checking in the computer, I found out that I was about 2 weeks past due for the free oil change. Due to so many things being shutdown lately, I just hadnt been out much, nor did I know the first oil change was usually free. Keith said he would see about getting me a discount though, which I appreciated. I was told it would take about an hour for the oil change and to check over everything else. After about 45 minutes, Keith told me he was all finished and that he had spoken with his boss and they had agreed to give me the oil change and service for free, even though I was past the expiration date! I am absolutely blown away by the level of Keiths initiative, kindness, professionalism, and service! His actions have made me a life-long customer! I will definitely be back for any and all future needs! Thank you so much!

My experience with Bill kay GMC has improved, they replaced the trim on the trunk of my Nissan at no charge and did a nice jobThey didnt comicate with fully on the initial estimate for repairs, but since Wayne in the body shop made it right now. I am now pleased with the results, and would recommend them as a good place to get work done.

I was looking for a used vehicle for my daughter. Bill Kay Buick GMC had one that fit what I was interested in. The vehicle had some cosmetic damage, so negotiated work by the dealership to do some repairs. The experience from the sale and repair was outstanding. Herb, Terry and Seville were up front regarding expectations on repair and they exceeded that. There were no games, which I have experienced with other dealerships. It was very refreshing and a great experience all the way through the process. Highly recommend them.

Took my Yukon in for a scheduled oil and filter change and they did a great job and they did it fast

I just bought a car from Mike Lugowski at Bill Kay great service and I got a great deal, I would definitely recommend Bill Kay ask for Mike

Came in for oil change and tire rotation when they werent very busy and it took almost 2 hours and left with a quote for $2800 in repairs and service that was need per my mileage. Ummm no....nothing is wrong with my truck. I think they should perform the service I wanted and saved me the time in quoting everything else that they will never see the money for.

Very nice and planning service

Professional service. Excellent

Excellent service.

John Marcus,Terry and Tyler were all excellent to work with!! Love my new car!!Just had my car serviced for the first time.Brian Juha was so helpful and nice in the service department and the tech Ricki Neuber did an excellent job locating a leak and fixing it!! Great dealership!!

Never experienced such annoying ppl like steve at Bill Kay in my entire life. only queried about a car in September. since then, he has put my number in an automated kind of dialer and calls me daily. told them via email that im not in the market any longer. blocked their numbers on my phone but their automated voice will leave voice mail everyday. planning to report them to BBB for, i’d say, harassment. happy i didnt buy from them.. and never will in future either.

Awesome experience! Started off just wanting to take a test drive and Herb took me out, he was very knowledgeable about the vehicle. I came back a couple days later and worked with Mike who was awesome and helped me get everything I wanted! Between him and the sales manager, I told them where I wanted to be and they helped get me there without any fuss! Highly recommend, without a doubt I will be a returning customer!

Brian, the service advisor, was very helpful and provided clear explanation of what was to be done, the cost, and time to complete. And everything met those expectations.

Jack is the MAN...HE ROCKS

Sam is an outstanding service rep. There was an initial misfire regarding parts availability, but she straightened it out and delivered the hitch installation completely to my satisfaction. Sam is a treasure; take care of her.

All work completed .

I had a really good experience buying my car at Bill Kay. Herb Brooks was really helpful. I had done the leg work, knew what I wanted and had an approval letter from the loan company. The only thing I did not like was that, even with my approval letter, they put hard inquiries on my credit report looking at other financial institutions. Maybe they were trying to get me a better rate? All ended up good so I am giving them the benefit of the doubt.

My credit history wasnt good. I had been turned down at SEVERAL dealerships; including one I work for part-time. I inquired abt a new vehicle online and was lucky to have Brandon Dahlgren as my salesperson. While I stated my credit issues, I had a solid payment history with my then car loan company. Additionally, my income was more than sufficient. This wasnt an easy deal. This took a lot of patience and finesse from Brandon. He knew my desperation of needing a safe reliable car. He knew my frustration of being turned down. He NEVER stopped working for me. He reached out to Kim at the Nissan store. He knew that she had connections at the bank and asked for a favor. I spoke to Kim and she was telling me that the bank would approve me. Yea, ok, I heard that before. But, she literally had me approved in a BRAND NEW VEHICLE. Not only did I get a new vehicle, I got the vehicle I really wanted; 2020 GMC Terrain. Can I just say how much my husband and I are in love with this vehicle?! I am forever grateful for Brandon never giving up on me and for Kim kicking it old school with the bank.I will forever recommend Bill Kay and Brandon Dahlgren to anybody and everybody!Happy Holidays!Megan Meredith

Very helpful and curtius. I have nothing but good to say and looking forward to my next visit.

Was buying a 2021 truck. When filling out paperwork it showed 2020. I canceled the transactionThe General Manager and sales manager laughed at me while I went and reinstalled my plates on my trade in. I have never been more disgusted by a car dealership. Never

Appear do not go to battle with warranty coverage w/a part that reflect all one unit.

Took my car in for an initial service issue as well as some routine maintenance, picked my car up only to find that the warning light that was to be corrected came back on. The dealership quickly reschedule to visit for me and have come up with a solution that should solve the problem completely. They were understanding that this was something that they did not catch but are working quickly to correct it. Overall A satisfied service visit.

Excellent service department. I called ahead asked them if I could drop my truck off after work they said yes.everything was completed in a timely manner. Very pleased with the service manager Mike and his mechanics in back.

Had a great experience at Bill Kay, they definitely went the extra mile. If youre in the market for a vehicle, check them out!

Herb was a helpful, wonderful professional ...Bill Kay Buick GMC was clean and a cool place! Highly recommend!

I want to say Thank You for your prompt service! I appreciate the complimentary oil change and cleaning of my vehicle. I wish GM was more willing to help out with the timing chain replacement since this has been a major issue with the GMC Acadia. Thank You again!!

Advisor was friendly & knowledgeable. The repair done promptly. Please replace furniture in waiting area. It is very uncomfortable to sit there more than a few minutes.

Wayne was wonderful.

I was happy with the service performed.

⚠️warning! take your business elsewhere. apparently we looked like we couldnt afford the vehicle we were looking at. its very unfortunate for them to discriminate. a bit of advice: dont judge a book by its cover. went to HaggertyGMC in Villa Park and they took superb care of us! we walked out in an hour with my brand new GMC Yukon XL Denali. shame on you Bill Kay Buick GMC and I hope you have learned your lesson.

This is not the same Bill Kay Buick I used to know. I bought my car here a couple years ago and was given the best car buying experience anyone could ask for. Whenever my car need service I would have rather taken the hour and a half drive to have them work on it. I had 2 warranty issues since Ive bought my vehicle, the first time I had it in for warranty everything went well. (5 stars) Today I picked up my vehicle after a I had something fixed my car had an oily fluid on the inside of my door and had a big chip of paint in my bumper, they also must have stopped washing the outside of customers cars after servicework because that wasntdone either. I checked my car up and down before I left it to them and of course they have a condition report with the scratch on it. They never showed me that condition report til after I mentioned the scratch. Also everyone who works there now is new. It feels like a whole new dealership. Im very disappointed this used to be a great place to buy your new vehicle. Ive recommended so many people to go to bill kay but now Im sorry but think Ill be looking to get my next car and service somewhere else.

Quick and easy visit!

Recently, I was looking for a second car and I came across a vehicle I thought would suit me at this dealership. I saw the price online and decided to call the dealership to see if there was room on the price; I am not one to casually go from place to place without doing my homework first so I made a quick phone call to this dealership. The gentleman on the phone informed me that he still had the car and that I could come in and view it. I told him I had been looking around to see similar vehicles and had known a fair price for this time of car I was interested in. Therefore, I asked if there was room on the price beforehand because I am not one to waste time for either people involved. Immediately, he informed me that there is room on the price. Once I drive to this dealership, I walked in asking for the man I spoke with. A different person came up to me stating he could help me with my car I inquires. So, I sat with him, explained that I liked the car they had there but think it wasn’t overpriced because of multiple others cars with the same mileage and luxury as this one. Long story short, he came back with an overall price that didn’t drop a penny, an interest rate that made me seem like I had a 300 credit score but in fact I have a 700 credit score! In short, they made no effort to negotiate the precise, Freud to jack me with an interest rate above 10% when I got interest rates of 5 at multiple different dealerships, and he was beyond disrespectful and in professional. We are all in the world of making money but it takes certain people to completely rip off people for their own selfish benefits. Avoid this place by all means so that you can go to a trustworthy dealership for a fair price.

My family and I recently was in search of a vehicle after ours was totaled. After walking out of several dealerships I found myself at Bill Kay GMC. My sales person was Issac and he was very personable and attentive. They had several vehicle we were interested in, one specific my wife wanted to see. We found out it was at another dealer and Issac made arrangements to have it brought over. It was clean and exactly what we wanted. We went through the entire process without a hitch. They even popped popcorn for our kids, keeping them busy! They understood our current situation and worked with us. Even the finance person Mike was very helpful and got us a great rate. Several days later I got a call from Issac and he said he had located the spare key for our new vehicle and said stop by any time to grab it. That went above and beyond and is GREAT customer service in my book. Over all I had a great experience here and would highly recommend this dealer to anyone. I dont usually write reviews but after working with Bill Kay and already knowing buying a new vehicle can be a hassle they made the experience painless.

Repeat customer, very satisfied with the end result! Thanks for helping get me into a new vehicle! Andrew and the sales manager Terry were a pleasure to work with!