Chris Bell went above and beyond for me . It was a painless experience. And fast

I visited to have my regular service having my oil changed and tires rotated. As usual I waited and everything was done in the allotted time. The service writer was very cordial and helpful and explained all details of the service as well as informing me of Nissan suggested additional maintenance.

Nilesh Was very accommodating and helpful, as well as informative. He made our experience easy and free of stress. Randy was a great help as well and found us a great deal within our price range. We are happy to say we had a wonderful experience at this dealership, they are friendly and work with you.

Brought 4 tires and was promised a deal that included lifetime warranty. Made an appointment a week later, got it installed and was told no such promotion existed on the tires I purchased. $600 lost for false advertising. Was a loyal member but haven’t been back to them since.

Prices are very high. Needed brakes and rotors. They wanted $1800 wow. Got the done at another shop for $700. Dont buy a battery from dealer either. They added 1 hr of labor to the cost of a car battery.

My experience at Hertrich was exceptional! Brianna Westover - my sales and leasing consultant was very professional and easy to work with. She walked me through the whole process from beginning to end. Demo my new car, waved goodby to me and followed up with me the next day to see if I was enjoying my new car, and any concerns or questions.Great experience at Hertrich Nissan!

Patrick was extremely helpful and patient with helping me find the perfect Nisan for me! His communication was excellent and the best I’ve ever experienced with a hertrich dealership! He was helpful with getting to learn my car and finding the perfect deal! I’ve already recommended him to some coworkers and friends who I know are looking for vehicles!!

After they sale you a car the respect, dignity and customer service is out the door. I started having minor issues with my car about “68” days after I made my purchase. I took the car to Hertrich and was told the total to get one of my issues fixed would cost $500. To sale me the car they were nice.After the sale is made management along with other employees are awful and unprofessional. Great customer service needs to be displayed all the time when dealing with customers. Hertrich employees clearly know nothing about good customer service.Update: Brittany called me two days after my leaving this review. I explained everything in its entirety to her. She told me she would forward my information to the dealership manager and he would get back to me. Unfortunately, Brittany is a liar. To date, today ( 9/4 /2021 ) and after several months no one has reached out to me regarding anything. As stated, they all exhibit poor customer service.

Sales agent was courteous and knowledgeable. Told me the different options related to the S, SV and SR Sentras which helped narrow my selection. Had enough selections so I could find a car with the right exterior/interior for my liking. Got a $500 incentive bonus also. Discussed financing options for my consideration. Got financing at low interest fixed rate also. They even delivered the car to my house since I couldnt get another person to come out with me while I completed the paperwork. P.S. The financing agent was the same one who handled the financing for my daughters car a month earlier. By the way, the sales agent I worked with was Marcus Poland. Count me satisfied.

I brought my 2014 Sentra in for repair services. I was informed that my brakes were down to the metal and that my rotors needed to be replaced due to the metal on metal. Debbie was a pleasure to work with and talk too. She made the experience an overall success due to her knowledge and understanding and the ease at which she explained everything to me.

Great customer service and the overall service was excellent. Would recommend to others.

I am very meticulous about my vehicles and I brought my 2019 Frontier in for a LOF and tire rotation. I had an appointment. I was taken immediately upon entering the garage. Amber the Service Adviser had worked with me previously and again was very polite and accommodating. She took my coupons and gave me the best deal I could hope for. The work was done in short order and I am very pleased.

Always get service here and they take care of me. They take time to explain the services recommended and why they are needed, and I’m always treated with respect.

My family naught a Nissan kicks. We ordered the one we wanted and it came in before they said it would. I am very happy with our purchase.

Good, friendly professional service. The service representative - Amber was courteous and professional as she helped me through the process of getting my car serviced.

I must say the customer services was exceptional. My home dealer is actually the Lincoln dealer down the street. Mike helped me initially and he definitely went above and beyond to make sure I was taken care of and was the one who referred me to the Nissan dealership. I was skeptical that the customer service would not be the same as Mike when he sent me over to the Nissan, but to my surprise Deb’s customer service was just as exceptional as Mike. Rob even did a good job at explaining his assessment with my car.....I was very pleased with how they took care me and I hope that they get the acknowledgment they deserve!!!!!

My car had a 45,000 mile service, Amber Ferrer did a complete walk-around of my Rogue, and came back into the waiting area and also mentioned the “sulfur smell” in my vehicle. The smell was identified, my battery was changed, and I was made fully aware of any concerns that needed addressing, and ended up spending less than I had anticipated.I received excellent service all around, including the complimentary car wash!

Excellent and smooth. Traveled 2 1/2 hours to purchase the car. Brianna was an excellent salesperson.

Professional curtesy,explained everything in plain langerage,Did a good job on my vehicle.

Our service Writer did an excellent job in handling our service appointment. She stayed on top the the situation and kept us inform through the whole process. I hope Hertrich appreciates Deborah Fay efforts.

LYING DEALERSHIP!!!Do not expect this dealer to honor any deals through true car. I got a true car deal from them on Sunday. I then spoke to them to confirm all of the terms on the phone. I had an appointment to pick up the car on Thursday. The dealership is over an hour drive from my house so I wanted to make sure they agreed to the terms and they said yes over the phone. Once I got to the dealership on Thursday, they said they would not honor the deal. They said because of the shortage of cars now due to the chip shortage they will not honor deals on true car. Because they can now charge more.Did they not knows this four days earlier when they agreed?This dealer should be penalized by true car to not allow them to use their service. Go to another dealer that treats customers honestly.

At first i wasnt satisfied with the service, but then the manager made every effort to accommodate me and satisfy my concerns. I was interested in the safety features of the Altima SV like blind spot etc.. Thoroughly enjoy the Apple Car play and the display. Wish it had the around the vehicle camera like my wifes Rogue, like that feature. But overall Im satisfied with vehicle.

Amazing and straightforward experience. Helped me finance my car and were helpful every step of the way.

I went to the Nissan In Camden, Delaware and Brianna helped me find an amazing car with an affordable payments. I loved her service and I’ve already recommended her to so many other people. She most definitely deserves a raise lol ! Thank you I’m so please with my experience.

Thank you for posting but truly I shouldnt be the one reaching out!!!!! I work in customer service and we reach out and do what ever to make our customers happy when we know they are not. NO one has taken the time to reach out to my husband and I. When I have gone in, they make me think they are gonna try to do this and that but then NOTHING.

My service advisor Isaiah Cox was amazing fast, accommodating, and explained everything.

We came in for 30,000 service. We reached out beforehand as we thought some of items may have been done in last service as we are watching our finances as my husband has been out of work for 10 months due to the pandemic. They let us know that only the cabin filter would be needed. When completing oil change and tire rotation they let us know the cabin filter still looked well and could hold off till next service. I appreciate the honesty on letting us know rather than just changing it when it didnt need it.

My experience at this dealership is satisfactory so far. I purchased a certified used 2013 Pathfinder last week. The sales guy (Winston) was very good. Next, they introduced me to a pugnacious brat to complete my paperwork, who throughout the entire signings... was stuck in attitude heaven. Paperwork got done somehow and i took possession of the vehicle. Three days later, my pathfinder wouldnt start. Towed it in for repairs and waiting...Hopefully it all goes well. might subsequently update my review depending on experience.Update:As expected, my car was repaired and functioning as it should have. Also, I appreciated the manager reaching out to me concerning the issue mentioned above. Its always important to maintain a decent relationship with customers and everything seems congenial going forward. I hope it can remain so.

Friendly, knowledgeable people. These folks worked with us and put together a great deal for a new Nissan for my wife. No pressure, just made a wonderful experience.

My experience with Hertrich Nissan was HELL on earth, a civil complaint will follow this complaint. My truck was intentionally and maliciously sabotaged by Hertrich Nissan. Discontent per Hertrich Nissan of Veteran Ellington was made clear.

Very positive experience, but the cost of the overall job required was a bit high.

Great service from Freddy, all in all my hubby got his new whip in under 3 hrs

Talking to Michael when I made the appointment was very professional. Answered all of my questions and concerns. Everyone so cordial and explained what was going on. Also talked to me about what that did. I was very pleased with the information.

Sales is great, service is a scam. Walked in knowing exactly what I needed, told the service advisor who basically said Im not qualified to know what I need. Little does she know I worked as a service advisor for years so I know a few things. She told me that if they just do what I want they cannot and will not guarantee their work which Issac the assistant service manager said was true. NOT THAT THE PROBLEM MIGHT NOT BE FIXED BUT THAT THE WORK THEY DO WILL NOT BE GUARANTEED. Wow! Who runs a business like that? I recommend you go jiffy lube before getting your service done somewhere they cannot guarantee their own work.

Isiah in service has been the honest employee here since Ive purchased my car the other employees are wishy washy and only great you according what you look like

I asked to have my car diagnosed for potential catalytic converter failure. In addition to the diagnosis work was performed without my authorization (replaced a brake switch for a recall), and the work was done improperly causing the cruise control not to work. The service writer told me that the cruise would not work with the check engine light on. He was wrong, and after arguing with me about it realized he was wrong and apologized.Performing work on my car without authorization is a violation of my right to choose what work is done and by whom. It should have been discussed with me and my authorization requested. That your technician installed the part incorrectly, thereby disabling my cruise control is reason for concern. That your service writer chose to engage in an argument with a customer when he clearly did not know what he was talking about is also cause for concern.

Excellent service with service advisor Deborah Fay she explained what work was needed for my 350z and was very professional and pleasant to work with. The completed work on my Z was on point car runs nicer and I’m very satisfied consumer. Will return to get additional work done on my Z.

I was in a tuff situation with a previous lease vehicle, Chris Bell worked hard with me to get me out of that vehicle!! I appreciate him and his team that made things happen for me!

I was vary happy with buying my new to me vehicle here fred the sale rep i had was great and super helpful with every thing they are great my wife and i are so happy we came into today and were able to walk out with my sierra i picked out i love the truck and will be returning to get another used car from them soon

Carring, & tell you what the problem is. Always helpful.

Your parts and service was willing to go completely out of their way to help reprogram a Infiniti key faub which we thought was lost. Were from Chesapeake Virginia and had no way of getting a replacement. Porter Infiniti of Newark NJ offered to deliver faub next day. You have an outstanding staff. I found the keys deep in my luggage. What a Save!!!! Thanks

I came there for service but your mechanic refused to service my car, claiming that my oil pan was damaged and he wasnt going to change my oil unless I pay 350 for a new oil pan. Well I had a mechanic look at my oil pain an there wasnt any damage to it. Only a scrape from where it looks like it from a tool to unscrew the cap. Seems like a SCAM to me... I dont think that was good Customer service. I came fora 75.00 oil change and they try to pull a SCAM on me for 350+. Im not stupid. I guess I will be going somewhere else for honest service!!!!! Maybe another location..........

Purchase a vehicle today with Chris Bell here. Not only was he friendly, enjoyable to deal with, no pressure, he provided exceptional customer service. Employees like this should be appreciated.

Service Department is very well run.

PLEASE NOTE: Management active in responding but months later no response to this review.We were pre-approved through Capital One. We found a vehicle at another location which this dealership had transported to their location for us (much closer to our home). We came to look at it, and even though there were some minor cosmetic flaws inside and outside, overall it appeared to be a good fit for us. They agreed to give us more for our trade than we owed for it, so we agreed to buy the newer car. The detail shop cleaned it up, and we took it home. We had to return the next day to sign paperwork because the finance manager was not present.Upon getting home, we realized that the detail shop, when removing the other location’s decal on the liftgate, dented the liftgate. My husband removed the Hertrichs sticker (which was placed higher than the old decal) and noted a nice sized gouge. They damaged the paint/door trying to remove the old decal and attempted to cover part of it with a sticker, quite obviously placing it higher on the door than where the old decal was attached.When came in the next day to sign paperwork, it was to be financed through Citadel. I repeatedly stated “only Capital One” in correspondence with the salesperson and in person. We included that statement on our preapproval form they told us we were required to sign. (A coworker told me that if you already have preapproval through your own bank, YOU DO NOT NEED TO FILL OUT OR SIGN THIS FORM. Prospective buyers please do keep this in mind; I was unaware.)I mentioned this to the manager, who was immediately defensive and honestly quite aggressive. He repeatedly said: “I was just trying to give you a better deal,” as if I should not be upset that they QUITE intentionally disregarded our clear direction because it was for *our benefit* - supposedly. He also repeatedly said: “I’m sorry you feel that way,” which is in every circumstance an absolutely insincere, FAKE apology. Every word he said was evasive, defensive, and sought to avoid responsibility for deceitful and dishonest business practices. He demonstrated absolutely ZERO active listening and assertive communication skills. Not once did anyone offer/attempt to start the paperwork over with the PROPER bank. They kept insisting that we should use Citadel because “80% of our customers finance through them” - surely they do, if you get a nice kickback from it.We also pointed the damage to the liftgate. They “investigated” and were supposedly told by the staff at the other location that the gouge was present BEFORE transport. My husband does auto body work and went over the car with a very fine tooth comb because he pays particular attention to small details. He found problems the average buyer would never think to recognize. Why on earth would be NOT notice a major gouge? We could prove nothing because no one had pictures of the vehicle before (again, supposedly) because it was a fairly newly received trade. We asked for our own trade back and left the newer vehicle with them.After thought, we decided we would still buy BUT finance through Capital One. As I said, my husband does auto body and will probably fix it better than anyone else, including the “dent and scratch guy” they were going to pay to do a cheap, relatively temporary fix of their negligence and incompetence. I told the salesperson we only wanted Capital One. After work, we went in to sign. The paperwork was still for Citadel financing. We refused to sign and stated again that we wanted Capital One. The finance manager claimed to have “no idea” of this “change” and was pretty upset over the last minute work. We found that we had a low rate AND saved $7/mo financing through Capital One.I expect nothing better from Hertrich, whose reputation is well deserved.tl;dr: If you can get more money for your trade and a decent price on a vehicle, it’s sort of worth the swindling, disrespectful, outright lies, and dishonorably dishonest business practices. Otherwise, maybe pick another shiesty dealership to scam you.Full review on FB

I was picked up by the dealership courtesy van and dropped off to get my wifes car from the service department. I had a good experience.

My Service Technician Isaiah Cox has assisted me for 6 years and counting. He is simply the best. Professional, Customer Focused, and Detailed at explaining the maintenance needs of my Nissan Quest. Just Awesome I Thank Isaiah for always making me feel welcome when I arrive, satisfied before I leave, and most importantly extending an invitation for me to return. Thanks, Tomeka

Once they sell you the car the great customer service stops. The car has had issues since the day after we bought it. It’s definitely a lemon and should be in the scrap yard and Nissan knows these cars have multiple issues but they are still on the lot. Buyer Beware if you go to this dealer.

Staff was professional and work was completed in a timely manner. Car was checked over and I wasn’t pressured to add on additional services.

Debbie was my service person and was very nice and helpful. However Isaiah was not. Debbie was asking me to come down to the third desk to get me checked in. There wasn’t anyone at the first to desks. A gentlemen pulled up and had his door open. I could not get past him and Debbie kept waving for me to come down. Isaiah came from the back after driving a car around and was yelling that I couldn’t walk behind the rope and 6 ft. I tried explaining to him that no one was behind the rope, Debbie was calling me down and I couldn’t get around his customer. He would not listen to me. Then when I was checked in she asked if I was waiting and I said no I asked when I scheduled my service for a shuttle to Kent General. Debbie asked Isaiah if the shuttle driver was there. He snapped and said no, he didn’t know if she would be in and they probably wouldn’t have a shuttle. I could not wait so I had to walk to work and it was very hot and humid out. I ended up being late for work and a meeting. Then Debbie called me and told me I needed new tires and it would be $855 for that. I told her I would call back. I only have 25,000 miles on the car so why would I need new tires already. I called Firestone across town because they are trust worthy. Actually the only reason I stopped going there was because they didn’t have a shuttle service. I called Debbie back and said no to the tires, picked up my car and took it to Firestone for new tires because I wasn’t about to give Nissan another penny after how I was treated that morning. At Firestone they checked my tires and showed me how I don’t need new tires and my treads are fine. They were truthful and lost a sale. I respect them and will go back to them again for my service. I am a manager at the hospital and if I ever has a staff member talk to a patient, family member, visitor, another staff member or physician like he did to me they would be in a corrective action. I have sent multiple people to Hertrich Nissan for vehicles but after this incident that is over. My lease is up in February and I am seriously considering not going back to Nissan. Its a shame how your employee treated a customer. Im sure I am not the only one. I have been dealing with this dealership for 8 yrs. I am extremely dissatisfied.

My sales person was knowledgeable and willing to help

I went to Hertrich Nissan for a scheduled Oil Change and Tire Rotation. The Hertrich Team was very professional. They were very knowledgeable about additional questions I asked and about the scheduled tasks. I would recommend them to everyone I know.

Sales Consultant Fredy Argueta was fantastic to work with! Extremely helpful and worked to make sure we got a car to meet our needs. Highly recommend!

My experience was very good. The car I wanted was not at that store. They made it happen I now have the car I wanted. Very satisfied.

My experience was terrible I wouldnt wish that to a dog!

Convient if you have extra time on hand. Bring a book.

My parents just dealt with Whitney and bought a Pathfinder. The car they were trading was in my name and Whitney was just amazing. They loved her. She called me to work out the details and she was pleasant, clear and concise about what needed to be done. Ive never bought a car there but will definitely be looking there for my next one.

Amber my Service Advisor is awesome. I never have a problem when she takes care of me. I was early for my appointment and she took me in right away. Glad that she works there. She is always very sociable and pleasant.

I came in on a Saturday afternoon because I wanted to trade in my vehicle. I met Whitney and she was phenomenal. Very knowledgeable and so friendly. She was willing to answer all my questions. Stayed in contact with me and carried her professionalism with such poise and grace. I’m grateful to have met her especially since I’m new to the DE area. Definitely a great experience with her and the other two ppl I’ve met.

To me, customer service is everything! Isaiah was informative, prompt, and friendly. I needed a routine oil change, he called me shortly after to let me know I needed brakes, asked if Id like it done today. I returned the next day for the brakes and once again Isaiah was on top of my needs for my vehicle! Also, kudos to the techs for being fast and efficient getting me in and out as quickly as possible!

The place was very nice but my credit was very bad I had people that lost that took my card and has put me in debt and lets say they stole my debit card they have stole my credit cards so be careful of any scammers out there because I had my hopes up that I would be able to get a car I live on disability so I dont make that much money

My vehicle was giving me problems and I did not want to put any more money into it so I decided that I wanted a new vehicle. I called made an appointment, knowing exactly what I wanted, when I showed up I was immediately greeted and we started the process. The entire process took less than 2 hours, everyone was friendly and courteous and met all my needs and I drove home that day in my new vehicle. So far I love this car, it is my 1st brand new vehicle and I am very excited and happy with my purchase.

Freddy was great. He was well versed with information about my vehicle. He stayed past closing and made sure that I understood my dashboard. He was very polite and we had good conversation while I waited on the paperwork. He knows his stuff.

Love the way I got treated, Pilar Sánchez is an excellent sales person

I told the salesperson what i was looking for, a light color Murano with light interior. He showed me one, i loved it and purchased it. There was no haggling. The paperwork took a long time but went smoothly once i had to sign the documents. The financial person was able to find me a better rate than initially offered. We inspected the car after it was cleaned and did not notice any issues. It was late when the purchase was complete but the salesperson offered to drive my new vehicle home and i drove him back to the dealership. I couldnt have asked for better service.

I had my 15,000 mile service done.

Horrible service I have a 2019 Nissan Altima sr with 38thousand miles on it and there telling me it needs tires and a alignment. Hard to believe that especially when I told him the car doesnt put but it has a crazy vibration on that side needless to say they never took the time to even look the guy, Isiah cox seemed to be in a rush ill never buy from hertrich again

Customer friendly atmosphere. Courteous service,expert mechanics and a clean Wi-Fi equipped waiting area.

I received an oil change and tire rotation. Everything went smoothly and was done in good time.

Staff is very knowledgeable and friendly. Service Dept took care of a couple of issues quickly & professionally. I will be returning to Hertrich Nissan in Dover for all of our service needs and vehicle purchases.

I bought a 2017 Nissan titan from hertrich as well as a 370 Z. My salesman pilar I consider a personal friend of mine and when Becky was working as a service advisor I was very happy with the service she provided however the technicians that are employed here are worthless. On my first oil change I mentioned that I was getting a fluctuation in RPMs from time to time. I was told there was nothing in the TSB’s and that they could not re-create what I was describing. I was advised to keep driving it. The entire life of the vehicle I’ve dealt with this fluctuation in RPM and around 100,000 miles it started to get worse. I took it back to the service department and they told me that I had a misfire issue. I’m not throwing any codes for misfire for the entire life of the vehicle and ask them to confirm that I did not have a transmission issue. I was told again that there is no TSB pertaining to my symptoms. I talk to a Nissan master tech from another dealership and he advised me of the TSB pertaining to my vehicle and rpm fluctuation. I made another appointment to bring the vehicle back in so that they could check that TSB to my vehicle and lo and behold my TCM program was listed on that TSB. Now I’ve been driving a titan for three years with a bad transmission And basically was told to pound sand by the service department. I asked them why they didn’t address any transmission issues when I ask them if I was having transmission problems and they told me that they would not have looked for a transmission issue if I didn’t tell them that I was having a transmission problem. It’s my understanding that a customer is only required to disclose symptoms of a problem not direct the service department on which direction a diagnosis should take. I have a complaint into Nissan corporate. I have never been so displeased with a dealership in my life. I have only ever bought Nissans.

I came in to answer the recall for the airbag fix. I asked how much an auto detail would be. She said $129.00. Wow! not in my budget; however, I was pleasantly surprised to see my car all sparkling and shining when I went to it. Even the inside, which was a mess, Thank you for making my day. God bless you.

Sales person Freddie was personable. I rated a 3 because of management. Spent 30000 on a car, and had to fight to get a full tank of gas when I signed the papers. I also had a noticeable scratch on the door, and was told it’s cosmetic and not our problem. In Maryland, the Lien holder has the final title. I was called daily by the new finance guy, telling me I had to produce a duplicate title which I knew I didn’t. He said the management was making him call... which after meeting said management I can believe it. I traded in a truck that needed a major jump or a battery to borrow to start it... I had a new battery at home but it was the wrong size.. I offered it up to get the truck started so it could get to the dealership, which I did, but was then told I had to talk to said management to get the battery back because it came with the truck...I was told I’d have to pay for towing if I couldn’t get it started.. a dealership without a tow truck? Highly doubtful... The final straw was when I had to take off work to arrange to have the vehicle inspected in Maryland so they could take care of the paperwork for titling/and tagging... not one thing was offered for compensation for my time and trouble. I have purchased 3 cars from there and this by far was the worst experience. Sorry .. they really let me down on this one...

It went very well and was a pleasant experience.

We experienced courteous and professional service from Sales rep Brianna and management. We were able to accomplish almost all aspects of the sale outdoors and social distanced. We bought a Toyota from Hertrich back in 2012 and have been quite satisfied with the company. We previously owned a Nissan XTerra and have had good luck with the brand. We can recommend the dealership without reservation.

Sales person was friendly and knowledgable . Answered all my questions satisfactorily. FUlly explained all the operating instructions and insured the car was properly serviced and cleaned before delivery. Definatelty satisfied with the treatment and patience of the sales person.

KellyAnn was the best sales rep I’ve ever dealt with! she took all my needs into consideration and went above and beyond to get me in the vehicle I wanted great buying experience awesome people!

Our sales rep was amazing. So helpful and kind. I really appreciated him, he made our experience one of the best we’ve had! I would definitely recommend working with this dealer further!

Ben was great and really listened to what I wanted and was looking for. The financial department was great as well.

When I pulled into service the service writer was there to take care of my needs. She was prompt and attentive. She asked what my concerns were and if I was waiting for it or dropping it off. I told her I was waiting. A short time later she came to me with a concern about my rear brakes and she then took me to show me the issue. I then told her to go ahead and fix the issue. I was given a price quote but when I picked it up the price was muck less the she expected. I commend them on their honesty. Great job all the way around.

Amber Ferrer my service advisor was awesome and his hands down and without a doubt one of the finest service reps I have worked with in my 13 years of using Hertrich Nissan. Do what you can to keep her employed. She is really on the ball!!

Starts out pleasant, ends up PRICE GOUGING EXPENSIVE (and they know and dont have to wonder why people DO NOT go to a dealership but even more historically ripoff HERTRICH for service). Lets start with topping off brake fluid $49.95. FOR BRAKE FLUID? REALLY? Oh and it gets BETTER. They found out I have a warranty service and LET THE WRACKING UP OF CHARGES BEGIN!! Something that should have cost me about $200 cost me almost double AND A HALF of that. NEVERRRRR AGAIN NEVER Thier reputation IS TRUE

Whitney was wonderful! Got my first new vehicle here and I LOVE it! Pathfinder Rock Creek Everyone at Hertrich was very nice and made a painful process of car buying easy. Thank you!!

Like Nissan. Looking for new car.

Amber the service rep was polite, clear and explained my car service completely. Did a great job on the warranty work and completed 30 minutes earlier than planned

Every thing was good and I like how they check everything.

Great work. Fast, friendly and went above and beyond. They fixed the rattle from my muffler. Thank you.

Ive worked with Mr. Nilesh on 2 occasions and both processes were pleasant. He was very helpful and made sure I got everything that I wanted out of our deals.

Brianna helped me find my car and made my night so much easier! I was inexperienced in car buying and I felt overwhelmed and a little stressed going into it. I picked a car to test drive and she had it all ready for me before I got there, she helped with the credit application process to cut back on time, and even made suggestions on cars I may like and found me the perfect car and color for me!!! She answered all questions I had after I took the car home and was extremely patient and kind during it all!! I couldnt be happier!!

Totally great business

Nilesh Vazir was the salesman that helped me with my purchase. He was a respectful gentlemen and was very knowledgeable bout the car, Nissan Altima, he sold us. He was very patient and made the process of buying a new car an enjoyable experience.

Jhose our sales rep was amazing to work with he was not satisfied until I got the price and vehicle I wanted and he went beyond my expectations I would recommend him and the Hertrich to friends and family

An overall fantastic experience, Isiah and the Nissan Group helped me with my just out of warranty transmission issue and got me back on the road faster, and for much, much less, than I anticipated. Considering all that is going on in the world today, the stress-free experience was welcomed and much appreciated.

I thoroughly enjoyed my experience at Hertrich Nissan. Whitney did an amazing job, in a difficult environment. She made the process as enjoyable as possible, and I would recommend her to anyone looking to purchase a vehicle in the future.

Great experience from start to finish. Freddie was fantastic to work with and the car buying process was smooth and effortless.

I went in for my regular oil change/tire rotation. Everyone was friendly and took great care of myself and my car.

Timely, professional and courteous.

Great service and staff! If you’re looking for a Nissan in the Dover area, I strongly suggest speaking with the sales rep. Freddy! Very knowledgeable and thorough. Answered all of my questions, and did not rush or press the issue of me making a purchase. He helped me find the right Armada for my family and I. Highly recommended!!

Great place.

While I appreciate the complimentary car wash, it would be nice if it was dried as well so as not to leave water spots. Else Ill just skip it next time.