The cashier at this store tried her best to help me get what I needed but the product was not available at that particular time.

Called the store trying to source a rather elusive fluid for my 2005 Honda Pilot. The gentleman answering the phone, Dalvin, was extremely helpful despite not being able to find what I was looking for. We finished our phone call with him sounding as disappointed as I was and I continued my hunt through rival parts stores. Halfway through a 5 minute hold with another competitor, I received a call back from Dalvin with very helpful information in regards to where I could find what I was looking for! He had no obligation to continue helping me, but chose to go out of his way to help. Excellent customer service!

Super friendly staff

Great parts and good prices. Last visit over the weekend Long line 3 employees on hand but only one helping customers. The other 2 just roaming around in the back of the store while I waited in excessive 30 minutes just to pay for motor oil . Not usually like this.

Always good good customer service and best parts

Hard to find parts courteous and friendly and knowledgeable

Always enjoy shopping at napa. Seems like they always have every thing in stock.

Great customer service, High quality parts

Good customer service. Shelton went above the normal amount of service you get from your competitors..

Employees seemed like they didn’t want to be there.

Exchanged a defective battery with zero trouble. Super nice lady behind the counter.

My mechanic purchased a battery for my car and returned the core for a refund. He seemed satisfied with the transaction.

Friendly staff, well stocked

Good service, high on prices

I worked at a competing company for nearly 10 years. I know some stuff about car stuff. And this place is one of the very few I trust to get parts. Partly because the parts are good quality, partly because the people there are knowledgeable. Weve run into issues getting parts for our 89 Ford F250. Having the team at this Napa has been invaluable!

We went to buy a new alternator for my Ford truck. The counter staff was excellent and very helpful (sorry we did not get names). The store was clean and well organized and everyone seemed happy to be there. I will recommend to others and come back in the future whenever I may need more parts!

Best place to purchase car parts in Douglasville, very helpful staff and high quality NAPA Parts.

We have been to napa several times & almost every time we get the part we need great service

If you are needing a part they are most likely to have it. Even reps at other parts stores have said that. They arent the cheapest by any means. In fact they are the most expensive, but they have more in stock and carry the best quality. People are polite and helpful. Store is clean and well organized. Would be 5 star of the prices were better.

The guys working today were very helpful in finding a pulley that would work on my John Deere lawnmower. Thanks!

Great service, in and out!

Very helpful!

This store is my favorite location, the store manager Brandon is super helpful and will go out of his way for you. If they dont have it, they track it down and get it for you. I come here above all other parts stores in town because of the level of help the staff offers.

Love this Napa. Great crew. Dave is the best.

I came in here because all the gas stations air pressure machines were broke or nonfunctioning(apparently this is common in freezing weather). So I dropped by napa autocare and they filled my tires and checked the pressure within 5 minutes despite being blvery busy. The customer service here is very good. I would get work done here if needed.

Best parts

Good servive and reasonable price for parts with fast delivery time.

Great sale prices, very helpful and friendly staff. Parking was limited.

Its about the same as most parts stores. Staff was professional and helpful so thats a plus

My local Napa is great. My go to place. Lots of competition out there, but these guys are always great.

The staff is always helpful and helped me find the items I need. We visit here at least once a week to get items for our cars. Never had any issues.

Quantity and quality outperformed expectationsVery kind staff.

Call before you go. They keep alot stocked and they are very nice people. A little more pricey than AutoZone and all...but much more likely to be able to order hard to find parts IF they dont have them in stock.

Great customer service

When I walked in it was hard to get Jonathan Thomas to stop looking at his phone long enough to answer any questions. Then he just stood there staring at his phone while the other guy stepped in and priced a brake job at 750$! Employees seemed to over price work because they are to lazy to do it.

I got good knowledge service from them. They went the extra mile to find my part when other places simply told me they couldnt find a listing in their computer.

Very knowledgeable, friendly, very helpful, very clean store and great parts inventory. I had ordered parts and it the same day ordered! No complaints!

Very helpful staff. I had to order a part from another store but it was delivered on time. They didnt give me any problems when I returned some merchandise.

Came in for the re grand opening sale. Not to many people here but the card machine is down. No one said those words until we had been in line for 20 min. They just kept saying cash only to the back. That’s it. Signs went up after people were already in. Bad business.

Napa is where I always go for car parts and if they just happen to not have the part I need, its usually there the next day. Theyve never let me down.

Absolutely terrible experience with the staff here with two people trying to talk over each other to explaining why they wont honor their own warranty and it was admittedly close to closing but refusal to actually provide phone numbers for management over the store or Regional management and eventually being walked out of the store. I can only interpret this as a refusal of service and will be passing it on to their legal team forthwith. But even when producing the Napa warranty as published online on their own website the management in the store refuse to even acknowledge its relevance or validity. Apparently according to the store the nap of warranty is only valid the store which you bought the battery. I will never shop at Napa again and Im encouraging everyone else not too as well there are too many options out there for Auto Parts to allow this kind of service to be condoned. The battery I purchased this time was at Walmart and the warranty is online my receipt is online and I will never have to worry about any of this Malarkey again. Shameful and disgusting.

Everytime Ive been in here the staff is always more than happy to lend a hand. I even had a hard to find coolant hose and they searched their entire store trying to find what I needed. Everywhere else I went didnt want to bother.

I found everything I needed and more. Great service and helpful employees.

Never go wrong with napa shout out to dave in Douglasville . u tha man

It really is the NAPA know-how that makes this NAPA a good one. I’ve had employees dig through boxes for twenty minutes looking for stuff the computer said they had. We’ve had parts that are from engines that don’t belong in the vehicles they come from and the associates will scour the pages of vehicles and parts to make sure we leave with something that will work, and I’ve even had Dave think of other vehicles with identical distributors in order to get condensers and points for a WW2 truck. Wow! The latest bad experience with a remanufactured starter was completely turned around because this location in particular has fantastic customer service! We ordered a starter and it was dead on arrival, and Dave got us another one that day! It was dead too, not his fault, so we called and got Brandon who I think is the manager, who said he would cover the cost if we took it to a diagnostic place. We did and they charged us instead of NAPA so we came in and the assistant manager whose name I didn’t catch took care of the problem 100%. We left extremely happy and will definitely continue to purchase our parts here as they have proved to be fantastic at parts selection and extraordinarily extravagant at customer service! Big thanks to all the employees at Douglasville NAPA!!

If you stop in see Dave super knowledgeable and friendly

Great customer service. Dave was so helpful with finding me the right parts.

Nice and helpful. Ended up with the wrong thing and they gave me no problems giving me my money back.

Greet people and no questions asked about warranty parts

Napa Auto parts in Douglasville, GA is the best! I have light weight, medium duty, and heavy equipment. Napa has everything that I need. David Dilbeck is the local expert. Has always been and continues to be “the professional” at my needs. Thanks David Dilbeck and Napa.Randall Langston

Lynn was a great help. Very friendly and knowledgeable.

Personal very knowledgeable, service was excellent, will definitely return when parts are needed.

Great service good folks

I was expecting more parts being available in this store and it didnt. My Toyota Sequoia needed some replacement parts that I did not get.

Good place to find parts for your car or truck.

Advance was cllosed. The associates didnt try to rush me to get out rather they helped me make my decision on the brakes I needed

I like their consistency from the several times Ive patronized this location to demonstrate excellent customer service. Very professional associates.

Need more people who knows what the hell is going on with car parts instead of saying this is what the computer says we have ucking douchebags. advance Auto zone

Great people, great service and quality parts. Shop here when you need to get it fixed the first time.

Great customer service!!!

Good friendly staff.Helpful.

Good friendly parts folks. Im one of them.

Crappy service I called the store on fairburn road in douglasville today like 10 minutes before they closed at 8 and they had a conversation about rednecks and not knowing what I was talking about they are damn lucky that I didnt have my recorder on very worst business by far

The Assistant Manager is such an awesome guy!

Never have the parts I need

Always helping customer,. The best!

Very knowledgeable and quick and friendly

Dave is the man. Drive out of my way whenever I need a part, but not quite sure exactly what it is Im looking for.

Good service.nice people.

Vary friendly and knows what they are doing

Direct fit with reasonable prices.

Staff was friendly and helpful.

Horrible experience....very rude...not much help .

The staff is great but slow sometimes.

Very friendly and helpful staff

Didnt have wipers to fit my car

NAPA sells the good stuff.

I found the items I needed and all my questions where answered

Napa know how

They try dont they

Awesome customer service!

Good crew

Great prices

Not very helpful at least on a Sunday.

Great place for parts

Ok

It was ok

They try

Hardly no staff at all.

NAPA is okay

Oem parts

Had the part I needed

Excellent

Good prices attend you with courtesy, efficient and professional

Q give me four to discount them loose another star