Nothing but good words for Dy, Dustin, and the rest of the team. They were professional, friendly, and worked to accommodate my needs. After having visited several other dealerships that were not so accommodating, they made my first car buying experience seamless which was a huge relief. Highly recommend.

The purchase of our 2021 Buick Enclave from Gay Auto Group went as smooth as possible. All employees were courteous and our sales rep, John W. was great. His knowledge and professional ability was exceptional. Our financing experience was better than I have ever seen and I have bought many cars in my 60 years of driving. I would do it all over again with these individuals anytime I need a new automobile.

Monte Campbell was a great salesman he got us has much as we could afford for a brand new 2021 truck. We will more then likely go back to him when we purchase our next vehicles.John Pak was a great finance agent he was very polite, patient and explained many of the documents. He had no problems explaining many things about the transaction. When I go back to purchase my next vehicle I would want him as my finance agent again.

I went to the dealership I told them about my situation and they took care the issue right away no even 30 minutes I was ready to go.Thank you! Great People, Great Service 😎

Marvin was so personable!He listened and was eager to accommodate our needs!He is a big guy but Marvin had the patience of a saint! Everyone at Gay Buick was very friendly!The whole experience was very pleasant and I feel as though We have not only got a great deal, I believe we have started a friendship!I left the dealership satisfied I had been treated like a person not just a customer!

So far from the purchase of my truck in 2018 and the service work as well as one time warranty work, my experience with Gay family auto has been extremely pleasant.I am very satisfied with everything about this dealership and when ready, I look forward to replacing my wifes vehicle and using them.Thank you! Keep it up and dont let me down.

My wife and I worked with Mr. Dee. Excellent customer service! Though the AC was out at their facility at the time of our visit, he kept us company and even gave us complimentary cokes. Mr. Dee wasnt pushy, and showed us several options. We ended up walking away with 0 down on a 2017 Toyota Highlander. Overall, we had a very positive experience with this sales lot and especially Mr. Dee!

Advised that I would be paying for replacement tire but serviceman verified still under warranty and no cost to me. Conscientious.

John Windham was great. He was helpful without being pushy at all. We communicated all week about when I could get to the dealership. As my schedule changed through the week and delayed me getting there, he kept me informed of what vehicles he still had on the lot, which was much appreciated. He was honest and helpful through the whole process. Jeremy in finance was very helpful and informative as well. The overall process was quick and efficient. I enjoyed my experience.

I had the very best car-buying experience! The salesman Kiz was professional and not pushy at all. Everyone was pleasant and moved quickly. This was the easiest and quickest transaction to buy a vehicle that I’ve ever had. I highly recommend Gay Family Auto!

Words cannot express how THANKFUL I am for the kindness we had with the pre-owned department! We worked with Dave this past weekend. It was by far the BEST experience Ive had ever had in buying a car! From start to finish, he was patient and kind. He listened to what we were looking for and didnt try to talk us into something out of our price range. We were in and out within about 2 hours! We were treated like family! Even their finance guy was a hoot! I definitely recommend calling them when youre looking for your next vehicle!

Fast, friendly service.... Knew what we wanted. They didnt play games. We were in and out with our new Buick in one of the shortest times I have ever had buying a vehicle. Excellent Customer Service.

I have bought a countless number of cars in my 50 years of driving and this was the easiest and honest place I’ve been to to buy a car. I highly recommend checking out their inventory before buying your next car and ask for D.

Austin Britt was my service advisor and while I chose to wait for oil change and tire rotation, he kept me informed of what was going on. Even came out to let me know that I had a recall and told me it would take a few minutes to get it done. Very professional and courteous!

I spoke with John Pigott (salesman over the phone), told him I didn’t want to haggle, he gave me a price to drive the truck off the lot, when I showed up, there were no gimmicks or add-ons, etc, it was exactly like he said. And Jeremy in the finance department was great and easy to work with. Highly recommend

Austin was great and made sure to keep me upadated on my car. He also helped answer questions I had. Great service!

Crystal was awesome. She was attentive and kept me informed. Awesome customer service by all employees that came in contact with me in this Dept.

Why was I charged about $160 to change oil in the GMC TERRAIN?Had the understanding that I had free oil change for life of vehicle or for 5 years.Elsewhere oil change won’t cost me more than $60 with filters?

Thank you Marc for making our car buying experiences super easy and fast. We love our 2021 Sierra AT4 and Acadia.

Randy is the best GM in the universe. Him and the team are awesome. They also did a home delivery… super nice guys.

Monte from day 1 was on top of what my wife and I were looking to do and made sure we were comfortable ordering the exact vehicle we wanted. We never had to come into the dealership until the new Denali arrived which was quicker than expected. He handled everything flawlessly. He was honest and straight forward about everything with us and it was probably the best experience we’ve had purchasing a vehicle because of how low stress and exciting the process was for us! Thank you Monte!

Excellent service. In and Out within an hour. Austin was more then helpful and very pleasant to work with. Will definitely return to Gay Buick /GMC for service or purchase vehicle.ThanksBill Shaw

The experience at Gay family auto was amazing!John Pigott, was great, I will tell all my friendsAnd family to shop at Gay family autoThanks again

I made the appointment online, arrived early, and folks were still ready for me and the car. I received a text so I would know who to call or text with questions. I did call and ask and was told the problem, cost, and estimated time it would be ready. When it was ready, I received a call and email saying it was ready. When I arrived to pick it up, the first person I spoke with was happy to take care of my payment, which was exactly what I was told it would be. My car entered clean and cool. Color me cool and happy. What more could I ask?

The purchase of a vehicle at Gay Family Auto was the best and easiest process my husband and I have ever experienced. The salesman was very professional and had so much knowledge about every aspect of the vehicle. Furthermore he spent much time with us sharing that knowledge. The staff was friendly and welcoming. The financial person explained all our options and made that process go so smoothly. I give the GM a lot of credit for having a great team. I would highly recommend Gay Family Auto.

I was told on the phone that they probably wouldnt be able to get to it until the next day, I needed a battery . I said fine Ill drop it off, he said he would be able to take care of it 1st thing in the morning and it would be ready about 9:30 a.m. and thank you.. so I came to drop it off and Bernard the one that had taken care of me the week before having my truck serviced, took the truck back, came back in just a second and said that the man would have it done in 30 minutes. I was expecting to leave it had to call my ride and tell them no dont come get come get me. I would like to thank Bernard and the mechanic Whoever he was for goiig the extra mile an getting it done so quickly... thank you God blesssincerelyJC Faires

Salesmen John and manager Randy go out of their way. The owner takes pride in carrying on the legacy of this family owned dealership and all of his employees understand that. I believe this is an intangible characteristic that you won’t find in other nearby dealers. After searching all over for my 2021 Yukon xl these individuals were the friendliest and best accommodating

Marc Davis was my Sales Guy and he was great! Not pushy and very helpful. I was leaving with a car that day and didn’t want to be there all day, he made that happen.

They got me in quickly and took care of the recall. Picking up the truck was just as fast and easy.

Bought a used car there in March 2020. Great salespeople, finance people, etc. The REAL, true, indication of how they help their customers was yesterday when I was in Dickinson running errands (1.5 yrs after my purchase) & my battery went dead. I called & spoke with Brad in the service dept, mainly just to ask if he could tell if my extended warranty had roadside assistance on it so i could call them. Not only did he look up the info for me but he came to the rescue when i was unable to reach them due to being closed for the weekend. He brought the jumpbox, got my car started, & said from looking at my battery i def needed a new one. He said i could bring it to them for one BUT the quickest way would be to head down the road to OREILLY to buy one. I will definitely be buying ALL my cars from them from now on. Will be looking early next year for my daughter a vehicle & we will head straight to them! Even after more than a year after purchasing my Nissan, they go out of the way for the customers! Thank you Brad in Service! You saved the day!!!

Honestly the most honest, obliging and friendly experience buying a vehicle I’ve ever experienced. Our of state purchase. Flew from Okc to Dickinson and vehicle was as described, a minor mechanical issue was found and remedied. Brought my cash, was out of the finance office in mere minutes. Thanks Dave Cummings, Josh and Mike.

Great place and great people! Buy with confidence, this is an honest and fair family dealership. Monte and Craig made my experience easy and quick, with a great deal on a great truck! Good people all around here who really care about their customers. I will be back next year!

Our service advisor Austin Britt went above and beyond in providing an awesome experience getting 3 vehicles serviced. He was prompt, professional, courteous and on time servicing our 2 GMCs and Cadillac. Would recommend Gay Family Auto to friends and family.

You could not do the alignment on the car because my husband had a flat on the way there and he was only able to put on the spare. Now we have to make another appt to have the alignment done. They tried to pair his phone to the car, when they did it erased my phone from the. Trying to use phone they hooked up in the car, it asked for password, never have had that before. You need to do my alignment and fix the phone. This car is not what we wanted, because I liked the looks of the car and my husband like some of the features it was kind of pushed on us. We wanted some other features added to the car!

Tommy and the rest of the sales team did a great job for us! I will be referring any GMC buyer to look up this great dealer!

Sales man was great, bought my previous vehicle from him. Process was easy, nice facility.I am a little unhappy with mileage (MPG) though. Sales paper clearly states 27 mpg highway but even driving like an old lady 22.6 is best I can get. And, a 24 gallon gas tank is disappointing. This will be my last GMC.

I had a good experience at Gay Buick GMC. My sales person was Tom Uhlin and he did a great job. Highly recommend this dealership for your next vehicle purchase.

I felt so comfortable working with John Pigott.We communicated by email several times after I submitted my finance application online and inquiry about a 2021 Acadia. He inquired what type of car would meet my needs and preferences. Then we set up an appointment time. During my appointment he listened and answered every question. During to financing and negotiating process which can normally be the uncomfortable part, i felt he listened to me and tried to get me the best deal he could. He has been available by email and text message anytime I contacted him. I appreciate his time and I know he will be available in the future if I ever need help. If he leaves the dealership, I am sure they will help take car of my needs. It isn’t just a buy and done process. Since this car will need servicing at the dealership, this is now a long term relationship. I feel like I can trust them. This was an easy and pleasant purchase. The finance representative is also named John, he did a great job as well with questions and answers. He made this an easy process. I was worried about the aggravation of doing oil changes and other repairs at the dealership vs. my local mechanic. Since you have the loaner cars for us, that really makes me feel at ease knowing I will still have transportation. It is my only car. I will recommend the dealership and John to my friends and family.

By far the best car-buying experience Ive had. Marvin was the best salesperson. A genuine guy, and super easy to work with. The whole process was fast and efficient, including working with Jeremy in financing. Couldnt be happier we chose Gay Buick GMC!

I went to Gay looking for a newer version for the car I had. Sadly I did not like the 2021 version. However Ruben was amazing and showed me a very nice option that I feel was even better than my Acadia. He worked very hard finding the right color and price. I can not imagine working with anyone but Ruben, he was the best. Second car I have bought from Gay, and will be the next place as well.

Our salesman was Tommy Delesandri. He did an exceptional job of listening to our needs and finding the perfect truck for us! I would highly recommend Gay GMC and Tommy for your next vehicle purchase.

The online scheduling tool was quick and easy, everyone in the service department was attentive and courteous, and their frequency of communication during my repair was exactly what I would expect without me having to follow up at any point.

If youre looking for any kind of body repair, take it to Baytown GMC Buick. Take it from me please. My car is a brand new 2021 GMC Acadia with a factory paint job with many defects or careless mistakes from the factory. After 4 months with 5 visits, Im still taking it back to get the runs and dimples of paint removed that they left behind. There is a section that still shows primer that is about 1.5 foot long. They returned it back to me with a dent after removing one of the dimples in the paint. The next time I sent it back, they gave it back to me with an even bigger dent. This continued.I did not feel ok that I was treated as if I was being blamed for their factory not conducting a quality paint job. I was treated very rudely for not just being ok with all 24 of the 1/32 to 1/16 pimple of paint defects. If I washed my car with a microfiber cloth, my cloth would begin to catch and tear up. Im not going to go into detail about every time this dealership having my vehicle in their possession and creating another problem. The dent they created, they didnt plug my door harness back in. One defect they were repairing, they left my taillight unplugged.If a vehicle has a problem from the factory, the dealer should either replace or fix it without having to give the customer a hard time. The customers are financially providing the employees with their jobs. The service manager and one of the rental personnel are very unprofessional. Im glad that I was speaking about this with another customer at the dealership and they said that they had the same issues from the same people.Baytown GMC Buick has noticed how bad the quality of the repair was and offered their services instead. Baytown GMC Buick is very professional with their communication and quality repairs. Its amazing to feel valued as a customer.

I and my dad bought a Hyndai from this dealer last year. Quick and easy deal. Really good car. There service consultant Roy was very helpful Friday and Saturday April 2021. He gave me honest advice about a bad car buy which I quickly returned. Seem to be honest and friendly people working at this car dealer. Dave the sales representative was excellent.

Was easy to set up appt for my recall. The repair was done faster than expected & I was notified by text.

Oil and filter change good. Tire rotation good. Fuel flush good.Truck has more pep.

Purchased my first car here very helpful staff ❤

Luka was awesome. Very kind and considerate. I did not get the typical salesperson vibe. Would highly reccomend them.

Marvin and Craig did a great job of getting me in and out after traveling 3 hours to trade in my vehicle in a new truck. Very courteous and professional experience.

The warranty service was provided expediently, however the lack of a loaner vehicle was quite an inconvenience. Also, there was no explanation provided as to why a lifter collapse would occur at such low mileage or wether to expect this to reoccur.

They have excellent service! I know I said Beck and Masten was the best, and they were. Until I came here. They made the buying process so easy and fast. They didnt have that many truck to choose from because of the chip shortage but that did not stop them from providing the best possible customer service. We will be back again soon. Luka was great.

This is one of the best dealerships I’ve ever dealt with. Friendly staff and great service.

John Pigott made the purchase super easy! He was very knowledgeable about the vehicle and very patient while I decided what I wanted to do. In the end, it was his professionalism and high level of knowledge and customer service that swayed me to purchase the vehicle that I did. Thank you John and everyone at Gay!

Had a wonderful experience at your dealership salesman and financial development was great .

Serena Bailey my advisor was exceptional. . She was very helpful to answer all questions.

Expectations were exceeded. It was a great car buying experience at Gay Buick GMC.Thanks again to Monte and Kevin for their professionalism and customer first approach.

Ruben was so great to work with. He answered all of my questions and got the deal done quickly! I love this vehicle. Its exactly what I wanted.

The whole experience was great. They make you feel like you are one of the family. This was my first time at this dealership.

This place is a joke lowballing on trade ins I wouldn’t waste my time here. Sales guy didn’t even know about the suv when asked questions about options.

Very helpful. Informed me when my car came back from the loaner services, so I could look at it. Others helped the progress go smoothly

New yall took care of me and timely manner the best time Ive ever seen I usually go to Ron Carter in Alvin but yall are going to be my next dealership I buy vehicle Im glad to call yall my new home

Holly was outstanding! The service on my truck was prompt and quick. I would rather pay extra to ensure genuine GM parts are used. Thanks for having an excellent service dept.

My vehicle was repaired speedily and with diligence. I will definitely us them in the future vs B&M.

Great service from Ruben and Jeremy! Very friendly, quick, and easy! We purchased two vehicles from them, we were in and out in no time!

Salesman Marvin Driver III was very courteous and knowledgeable of the GMC 2021 Acadia that we purchased. He took the time to explain all the features and how they worked. He also took the time to pair the phones to our blue tooth and assisted in setting up the Serous radio and On Star services! Excellent salesperson! I rate him a 10!!!

Excellent Dealership, excellent mechanics, excellent salesmen. Highly recommend this dealership!!!

I found Gay after a friend’s recommendation. It was by far the best car buying experience that I’ve ever had. From my salesman John W. to his manager and finance manager, A+. I drove over an hour to get there, and it was well worth it.

Excellent experience! Office and sales associates were amazing.Very accommodating. The finance department will do everything in their power to get you in your new vehicle.Thank you Kevin Lanterman,John, Stevie and Steve.Highly recommend.

Salesman and finance manager were very professional and easy to work with. Great transaction!

Tommy at the Dickinson, Texas location went above and beyond to make sure we had the best experience from start to finish!We will be back :)

They were able to get me in at the last minute and completed the job in a timely manner. They also washed the car before returning it to me.

Excellent service, John was knowledgeable with the vehicle and worked very hard to meet the high and honest standards that I expect from salespeople. In fact all the staff that we met were over and above what you expect, if it ever comes up again will go to Gay first and reccomend to anyone.

Marvin was incredible, we will be back to shop with him in the future.

The person at service need to be sent to a training on how to treat customers, looks as he dont want to do his job.

John was very professional and customer friendly. He replaced recall airbag part on my GMC Sierra pickup in timely manner. Great experience!

My agent dustin was great and he made the entire process pretty easy, had a couple hiccups but he worked them out with me and i really appreciated the patience and help.

Everyone was extremely friendly and accommodating as well as patient as I was not the easiest customer to work with. I was very impressed with how professional everyone was as well as very responsive with my questions or concerns.

Traded in and purchased a Sierra 1500 and leased a Buick Encore with Monte. Excellent customer service and quick closing on the vehicles.Will definitely be continuing business with them!

I dropped my car off at night after the winter storm took out most power and it was restored to the area. I got a text the next morning stating that I could use the link to see the status of my car. The link never worked. I tried to call the number on the link and it was to another dealership entirely! After searching for quite sometime online for the right number I found it and asked for the service department. Apparently my rep was Jon who told me my car was in the shopping and they were looking for the reason my heater didn’t work and he would call me later to give an update. This was Friday morning so it was fine. Later in the afternoon after hearing nothing I called back. He said the same thing and told me that he wouldn’t have an answer for me until Monday. I was confused because he said the car had been in the shop all day and they are open on the weekend. Still I felt helpless and said fine. On Monday I still hear nothing back from Jon. I call again in the morning and he says it is STILL IN THE SHOP and they STILL don’t know what’s wrong with it. By now I’m frustrated because I have to get to work. I let him know it’s upsetting because I need my car. He just repeated that he would call me when he had an update. I had to plan to drop off my husband just to get myself to work. I called before taking him Monday afternoon and Jon told me the same thing. At this point I am an inconvenience and I have no answers so I’m very upset. As I am taking him to work I finally get a call from Jon (his first time calling me) and he asked if this was my only source of transportation. I told him it was and he offered to put me in a loaner. I didn’t even think it was an option as I had called so many times in need of my vehicle! My husband was late for work taking me to pick up the loaner and I was finally able to make the second half of my shift. Only to be called at 7am the next day with a price quote of $1600+ To repair my car. I hung up, took the loaner back and demanded they give me my car back. I was still forced to pay $170 for them literally doing nothing but holding my car hostage for 5 days and leaving me stranded to give me a car for less than a day! I took my car elsewhere and had it diagnosed and repaired in less than a work day for less than half the quoted amount. I felt like I was taken advantage of and disregarded and I will NEVER do business here again!

Tommy was the differenceHe was fantastic, not too pushy felt I could trust him immediately

Luca was very informative and very attentive in what we were looking for. Excellent experience!

Complete lack of customer service skills from beginning to end. My vehicle was serviced at this dealer (turned out to be battery issue) no manners or empathy while explaining my situation to the individuals whom I spoke to. I asked for my vehicle to be dropped off after being serviced since I lacked any additional transportation they just said No. Did not explain or offer another alternative and being that we are from out of town and only in the area for work, I would have expected them to be more sympathetic and accommodating.

Thank you Rick, Kevin, & John for making our car buying experience as painless as possible. I dread purchasing cars, but you all really made it a pleasant experience. I will definitely recommend you guys to anyone needing a vehicle (I really mean it!)Everyone was genuinely kind and I really appreciate it.

Service was excellent. Austin kept me informed and got me in and out in no time.

My Service Consultant, Holly Edwards, promptly greeted me when I arrived just before my scheduled appointment. Holly ensured the maintenance I requested was performed and contacted me when the job was completed. Also, thank you for returning my vehicle cleaner than when I brought it in (exterior had been washed and dried). Great experience!

Love my upgrade of my Buick Encore. Many thanks to the GM at Gay Family Auto for your assistance. No words for how grateful I truly am.Im a widowed senior that knows nothing about auto buying.🌷My sincere thanks.

We Were appropriately Received & We set up an appointment with Mr. Jody Garcia, which he was on time to meet us there As Said. We went through the a vehicle observation process with him and he was very diligent about explaining different models of vehicles we looked at. In our eyes he is a very important asset to the dealership. We are Willing to give him and his financing partner a 5 star on a contractual agreement well done. I am looking forward to bringing my niece in their and dealing with the same sales reps I work with, I am more than sure that they can convince us to purchase another vehicle from the gay Pontiac Family. Blessings to all them guys down there.

Brought my truck in for service. Service representative informed me what he thought it was and I pick my truck up in 4 days with issue fixed. I would really appreciate a showroom detail on my truck in place of a loaner... Since theres a shortage of a loaner vehicle

I believe I was overcharged for very little service. My truck needed a 2 minute pcm update and I had to pay for an hours work. There are other ways for a service department to make money vs charging 1 hour of time for something that should be included with buying a truck. A $50k dollar truck shouldn’t have to pay for a software/firmware update. Ridiculous!

My salesperson was Jody Garcia at Gay Buick and he made my car shopping a great experience. No pressure which I appreciated. Love the car I purchased and definitely bring it back when service is needed.

Marvin (sales Rep) did and excellent job in making me feel comfortable and calm. He didnt pressure me into buying anything or try to up sale me. I told him what truck I wanted and he didnt try to lead me towards other more expensive trucks like other dealerships have done. He worked very well with me and my dad when it came to the trade in and purchase. The only issue I had, which is very minor, is the guy in finance, he was very nice, very helpful, and very informative. He didnt give a brief description of the documents that I was signing, I had to read them myself. Aside from that they were both very helpful and didnt make me feel stressed. When the time comes I will be going back for my next truck.

Great experience. Not an all day dealership visit to drive off the lot. Ask for Eddie Silva.

Having never purchased a vehicle from out of state (I live in California), I was clueless and apprehensive. Dee communicated every step of the way and basically held my hand throughout the process. Excellent customer service, a great deal and a beautiful car. I am so happy!!

Bernard and team were prompt courteous and efficient. Repair cost was reasonable, and no hidden charges or questionable repairs. Positive experince would use them again.

Shawn Riley the service manager and Austin the tech have great customer service skills and I will be using them for my future service needs.

John Broughton my service writer is always super nice and very helpful about getting service work done.

Craig, John and the crew at Gay GMC made the buying experience very pleasant and easy. They beat every deal in town and had the exact truck I wanted. I would definitely recommend this place to anyone who is looking for a new vehicle.

Bought a used 2013 kia sorrento from Chuck! A great car at a great price. The staff and dealers were really friendly and helped us with the entire process.

Holly is great and on top of everything during your service visit. Been going here for my oil changes since moving to the area 2 years ago. Highly recommend.

From beginning to end, this purchase was outstanding. In fact, it was the type of experience all GM dealerships should aspire to provide! Marvin in sales, Jack in Finance, and Kevin as the GM provided outstanding support. Could not be happier! Well done Gay Family Auto Group!!