This store at 3709 Woodward in Detroit is Great, Great, Great. Jamal help me with my billing issue with patience and professionalism! Youness, assistant manager helped me with the On Demand feature. Being a senior citizen, it really helps when you have kind, patient staff helping you. I love and appreciate you guys-you made my day! Ive been with Comcast for 30 years!!

Easy to access kiosh machine to add money to my account to pay my bill. Friendly staff and fast in and out.

Sales rep was very preoccupied with other things in The store that seemed to be more entertaining and humorous than my boring issue. Also, he was very short and wasnt good at listening to my concern to know what it was. He ultimately resolved part of ny concern after I essentially had to play the role of his supervisor.

I actually had a great experience with this Xfinity store. They were super helpful.

Great service the lady that assisted me was very helpful

Beautiful new location and very courteous and professional staff. I was in and out in 5 minutes!

Its beautiful in here on Woodward Ave, great customer service fast reliable. I am most definitely going back. I went to the wrong door at first 3709 lol its next door!

I had an issue with my Xfinity account and came in hoping to find help. I was very surprised that not only could they not help me with my account problem, but they were downright rude as well. I really expected to find customer service people who were sympathetic at the very least. While the people working there may not be able to control Xfinitys policies, their own customer service skills and professionalism are something that they can control.

Yall keep shutting my wifi off bc yall dont want to give me my money that yall owe me

The best. Informative and got me in and out quick!

The customer service was pretty bad. Couldnt hear what the guy was saying. I did upgrade my internet plan but wanted to switch to their mobile phone but was told I had to call to do that. Youre better off just calling instead of wasting your time going there. Was surprised how shabby the service was.

This is my home system, I have known them since before it was Comcast.

It was IN AND OUT . I was only in store a few minutes . quick, fast and friendly service

Nice and clean friendly place

Thank you for this location. But it needs to be one on the Eastside of Detroit. The employees are good. I go to pay my grandma and my bills there.

Really nice store employees need to work on a presentation a little bit better I learn how to explain the items that that youre interested in purchasing 👍👍

Nice service, clean store.

They are busy, but they keep their WORD, distance and WiFi LOL they are great. Thank You. Now Xfinity is over charge everybody. Period sorry for my thoughts. ⁉️

I did an early upgrade. The staff was helpful and did what they I expected them to do.

This place has all equiptment and tech items you could possibly buy..Clean and the rep there was up on helping us as customers...I Love it...

Jamal and Tiffany are AMAZING definitely went above and beyond for me. Comcast pisses people off very often when dealing with customer service but these two employees, on separate occasions, assisted me above and beyond what they had to and they made up for the chaotic service that is comcast. I really appreciate them!

I arrived at the Xfinity Store minutes just before closing and the customer Services was terrific!

The service I received was beautiful. They offered me a great package deal. Was very pleased . Wasnt t going to get cable at first but now guess what I have cable and internet .😀😃😀😃😀😃

I went there to get a new modem, once I got home I noticed it was already damaged 🤦. I am not sure if they knew it before or not. But I had to go back and get a replacement.

Tiffany was so professional and very helpful

Fast service

Not good at all

Very friendly and helpful. The guys are very professional

Service was ok nothing special

The nicest people works here!

Its ok

The sales rep was very rude I was returning my Xfinity boxes

Great service

Great service, friendly employees

Nice store.

If you can get Rocket Fiber. Get that instead. Just had to switch to Xfinity because the building Im moving to doesnt have Rocket Fiber. I am instantly cringing. 1 hour on the phone to set up internet. Rocket Fiber gives you unlimited data, free set up, free modem, 1 gigabyte internet for 70$ and the customer service is the best with people who dont put you on hold! Xfinity are thieves with poor services.

In and out within 5 mins.

Im so glad Xfinity is behind me. I get the same service from art for 66% less. My phone and internet are $45 compared to Xfinity being over $130. And it works better in my home.

Good customer service

Very friendly and helpful. The guys are very professional and they do listen to you.

I know. Four stars for Comcast? Well, it’s for the store. Which was surprisingly nice. I went with a very active 2 year old and we were able to sit on a couch together and watch some tv while we waited to be helped. And then the employee brought all of the paperwork over to us at the couch. It was very thoughtful and accommodating.

Had a good experience, thanks too customer rep. Tiffany. Tiffany was pleasant, patient and through. Love the location, bright, airy but the parking is limited.

Very nice and friendly staff

Service was quick and easy.

They r always helpful👍👍

Quick and easy

Excellent help

I bought internet with a guy named Rick who said he works at this location. Rick was super kind and helpful while signing me up to buy internet services from you all. Upon noticing a problem with my account I called Rick back to see if there was anything he could do. I was very calm with Rick and had no suggestion of anger or anything in my voice but Rick gets bent out of shape about my question, raises his voice at me and then hangs up the phone on me to top it all off. What terrible customer service. As a new customer I am really reconsidering.

Easy and convenient

No waiting period

Comcast xfinity mobile whoever you call yourself to be you need to DO BETTER much better all I needed to do is call the Woodward office to upgrade my phone. I talked to Yvonne the Ben {5} representatives no one could connect to The downtown office I find that to be sad with that said I think it’s time for me to move on to a different carrier peace out Comcast or affinity mobile..🤯🤮

Quick drop off of equipment. Good experience. Parking is limited and extremely busy area!

Staff not very attentive during my recent visit. Busy watching whatever on their tv. I got done what I needed but they werent interested in anything else I needed....Ive gone here before felt a bit more valued.

They dont put screen protectors on. Had to wait for them to setup the pc.. (after 2pm) they didnt have the other product I was after..

Staff was very helpful with my problem and solved it for me thank you

The lady that helped my husband she was very professional and excellent, the place was very clean, and friendly and acknowledge staff.

It was clean but needs more agents in there. I waited over 30 minutes just to return something. They need help or separate lines for the disability people.

Friendly service

Fast and amazingly friendly and knowledgeable service.

I had a great experience with this store. I originally had scheduled and appointment to have a technician come and took the day off of work, the day the technician was supposed to come I got an email saying they would be coming the next day. I really needed a technician that day and didnt want to waste my day off, so I called the Customer Service line and got nowhere. I then called and spoke with Tiffany at this location who had originally scheduled the appointment. She told me she would do everything she could to get a technician out that day and she came through. Thanks so much Tiffany. Great customer service experience.

Just went in as I had time before my appointment I had made later in the day. The rep quickly finished his conversation and helped me return my equipment. In and out in two minutes, tops. Best experience Ive ever had with Xfinity! Will use as my go-to store!

The best store in Michigan (do I get my screen fixed for this review?)

Still having problems

Associated very helpful,they produced need to be check before leaving the store,had to take back an item two time before I got one that work.

My experience with this store was fantastic. They helped me with a really tricky account issue that was not resolved after numerous phone calls to the corporate customer service. They were friendly and professional. Will be back!

Its never the company, its the people that make the experience. Deanna responded immediately, made direct eye contact, listened carefully to my problem and fixed it before I took my second breath. All with a smile. She should be training personnel or managing.

I needed to return equipment and cancel service due to a move. I came to this location to go both at once. It took less than 5 minutes and the service associate was very nice and efficient. Im very happy I came in!

Deanna was excellent she showed me everything about the security system and I am signing up now.

Service is good, but their prices are too high

Quite a different experience than previous years. Extremely fast and helpful with cancelling service.

Location is good for Downtown Detroit. However you are forced to park on street and finding a parking space is not easy. No wheelchair or handicapped parking available.

Ease of payment by payment machine

Comcast store excellent place very well greeted when walking in and every question answer excellent job affinity!!!(

Very helpful setting up a new cell phone contract

I just wanted to call this office located at 3907 Woodward ave, to inquire where to park when i come down. There is a 1-800 toll-free number that took me to the Comcast call que. The rep started telling me the time and location of this office after I gave the address and told her I needed to speak to someone in this office to inquire about parking. All you see is the M1 tracks in the google map. After I repeated my question, she stated that she would transfer me to the store.I was transferred to a Federal Express office located in downtown Detroit.The only affiliation with Comcast that they had is that I could ship a package using them using Federal Express.The young lady that answered the phone after I was transferred to the Comcast office by Comcast, to had no idea what I was talking about. One and a half calls and 25 minutes later, I still dont know if I can park in the area! Thank you, Comcast...XFINITY....whatever!

No complaints! Service was fast friendly and professional.

Great place

Never open

Xfininity in midtown Detroit provides you with a great cuatomer experience.

I love the place very nice kind peoples keep up the good work

I cannot get a customer service rep in the United States. When you ask to speak with one, they put you on hold or hang up. Recently start having problems with speed of internet now I am having a problem getting someone to resolve the issue. Come on Comcast, you can do better!

Post from Roderick Rhodes. Aisha helped greatly. I will always go in if needed. 100% better than calling in.

Close to hospitals and bus transportation

Customer Service was prompt, respectful but the staff personnel seemed not understand that some customers arent equipped to deal with installation issues, patience is a virtue especially in dealing with the public .

I use the machine. Usually no line. Parkings not terrible. If my service is off they help me turn it back on lol. The employees are always nice and helpful.

Also helpful

Great service. Was in and out of it real quick.

The workers here always have a smile and are courteous and patient.

Very rude and unprofessional customer service especially from one black guy called Ace..he was very intolarable, extremely Rude person. He is not deserving at all to work over there,he misbehave with me when I went over there. I really recommend Xfinity or Comcast to take extreme action against this guy..Thank you

Comcast/xfinity the company has very very poor customer service they need to be wiped out and hire all new customer service reps and then put them through a training course. If I was the boss everyone will be fired period.

Very poor customer service when individuals who are living with disabilities can not even apply for the internet essential package due to the fact there is no option for low income individuals who have to live outside low income housing, paying more then the individual can afford with no option to be approved to utilize the little income given by SSI to work with month to month. No option to contact Xfinity or Comcast without jumping through hoops on the website or waiting on the phone for hours.

Good

Had a million problems when talking to customer service reps on the phone; When I went into the store I dealt with Tiffany, she handled all of my concerns quickly and knowledgeably.If you are struggling with the service reps on the phone, visit this store.

In and out! Fast service!

Need one downtown. Parking is tight. Good service.

Customer service was prompt and polite.

Tiffany was very helpful. Thank you Tiffany.

Youll actually only get 1/3 the high Internet speed advertised and youll pay for a huge amount of channels you wont use. Not worth the headache.

Only average. I had to wait 20+ minutes just to return equipment. I think the Xfinity company was annoyed that I ditched their service for a much, much better competitor (Rocket Fiber, look into it - way faster and cheaper).Even though I had to wait what I considered to be too long of a time, the employees at the store were very polite, so I have to give them credit for that.Ultimately, though, I absolutely despise the Xfinity/Comcast company and brand. I couldnt be happier that they are now completely out of my life and I never have to deal with them ever again. Sayonara Comcast!

Comast Really Needs To Do Better ever time I deal With These People i be In Dam Near in tears Of Frustration .. Everything they mess up . they blame on The customer .. Putting false notes in the system.. Higher management need to retraining the staff ALL OF THEM HORRIBLE EXPERIENCE ....