I experienced good customer service in person unlike on the phone. Howbeit, I understand they are closing this location. Good luck neighborhood!

My husband and I have been fortunate enough to have Alonzo as our customer service rep three times. Each time he has helped us navigate the cable and internet packages. He is always very helpful and knowledgeable about products and services offered through Comcast.

Over priced cable service, these people dont care or have no concerns about their customers. If I take phone service off I still be paying more for cable and internet. Harassment they love to do to paying customers. 250, a month and thats a promotion🤦! During pandemic my bill went up and all my friends and family claimed they was doing discounts with kids going to school from home, no help from Comcast I been with them for five years or more. Rental of boxes is killing me.

I actually had a very smooth visit.Had to exchange a bad cable box, they were efficient, pleasant,and used strenuous safety measures.The Manager,I believe her name was Bridgette, at the Lyndon location was outstanding. Positive interaction today!!

Guest Service was where I can Understand with the Equipment and Services that the Company is Offering Great Deals that Me And my Husband can think on🙂

I’ve been with Comcast for and upwards of ten years. First my problems were in the outrageously high prices they wanted me to pay for bare minimum services. Once I got a plan (it was like pulling teeth) that was at least fair, I eventually decided to get cameras. Now I had many problems from the onset. Without consulting me one cameraman was attached to my gutter which was already in need of replacing. And after placing the camera the gutter was no longer attached and xfinity refused to repair it after multiple complaints. Some camera didn’t always work and needed to be manually reset. Others were placed incorrectly and were almost always unavailable. Now it’s been about a year since one of my cameras was disconnected and the other stopped working completely and the one time they finally were able to send someone out after quarantine they dont actually fix anything. I’m not even still getting a discount for the cameras not working. I think I got one for four months and it’s going on month 11. They can’t even keep track of my problem since the technician was surprised to find one camera not connected to the main monitor, a problem I’ve called about 5+ times and was told would be put in my case file. Heck after being told they’d be returning today to fix that camera I never heard anything else as my wait went from 2 hours to 6 hours passing with no contact.

Clean, fast, and easy to do. Respectful people.

The lady that assisted me was very friendly and knowledgeable of what I needed to complete my visit. Thank you Ms. T

Resolved my issue with a new plan. Rates are higher than I would prefer.

Depending on how many people are in the building when you go to pay your bill or whatever its a three star

The CSR was kind and efficient. We were in and out pretty quickly.

Customer service employee needs more inservice training to alow customers to explain their problems before cutting them off to correct a service problem.

Ive only been there once but it was a good experience. I was in and out in no time.

Went in to have address cleared for service from past residence & have been waiting over 2 wks for a call to let me know it had been cleared & I can start service.

The service was terrible the representative didnt know what she was doing I had HBO for 6 months and they cannot make it speak English and would not credit my account they are terrible

Great customer fast and friendly service

Love this new location!

Need some[ne to hook up my tower i am handicap and cant do it they said had to do it covi dont have anyone paying and cant get service from them

Excellent service. They got me right

The wait was long but they took good care of me

Not bad service but could be better gentleman help me was pretty friendly I look to hear from him pertaining to discounts on the internet service overall Comcast is too expensive to watch cable TV need to consider lowing the price as well as getting rid of contracts very important it would help their business tremendously!!!!!@

Machine very sensitive hard to get payment made.

LOVE SKYEISHIA RUFFIN

Thay were great the gentleman help me alot I was being charge for things I never had!!!!???

White people would be nervous about this place close it up you keep playing

I enjoyed the service he was nice respectful on time and asking did i have questions thank you

I wasnt able to get my services on because of a pass balance, when I get that taking care of, I will be back. Thank you.

Very helpful, and good customer service

I have been incredibly disappointed with the customer service from xfinity. Their new customer service is great, but once you are signed up, you simply have no way of contacting them except through a robot chat that does not actually answer any questions. They also refuse to apply the student discount to my account.

Its not a hated place because Its rated one star, Ive not any desire for their service. A person of interest was there, due to me being the transporter.

What does it take to talk to an american support service agent? We got India, who then transferred us to Apple support. Its getting ridiculous. What is your local number or do you no longer offer this service?

Awesome customer service during this covid time. Greeted at the door by a kind individual and explained to me what I needed to do. First impression mean alot.

Very courteous staff

Customer service always done with excellence and a smile, good info given, and insight into issues. Problems solved 80% of the time. Never really a wasted trip.

Been sitting I. The car an hour waiting to be let in just to return boxes what a mess

Safe and Pleasant Service.... Easy to Pay the Cable Bill.

Got me in and out quickly.

In out lol

I didnt get the information i needed.

Is the worst service ever

I LOVE THIS LOCATION. THE REPRESENTATIVES ARE FAST, COURTEOUS AND PROFESSIONAL. THE GENTLEMAN THAT INSTALLED OUR EQUIPMENT WAS FAST AND KNOWLEDGEABLE. 🙂🙂

I am always pleased

They had to send someone out.

Awesome Customer Services

Service was fine but found out later that the Customer service representative tricked me into a package but didnt inform me correctly about it having phone service which I didnt need....#concast

Great place good communication with people

Love this facility they offer so many different services to accommodate lower affordable prices for families in need of the services.

In and out. They were helpful, attentive and they were cool. A Plus!, It was so Clean and fresh. Havent seen that anywhere in a while.

Service was excellent! We were seen quickly and all our questions were answered. We even received a great deal on our internet service!

Was quick and fast not too many people was in there not bad experience

Fast and clean service.

The WORST experience of my life! HORRIBLE customer service. Tech never showed up to appointment. Never received any kind of compensation for the 3 WEEK delay in getting service to my home. Spoke with 10 representatives and none of them offered me anything for the inconvenience except watch tv on my phone or laptop. WILL NEVER REFER THEM TO ANYONE, WISH I NEVER HAD TO USE THEM, UNPROFESSIONAL, INCONSIDERATE, the list can go on and on. I did NOT want to give them one star

Do not use Comcast! They lie! Have lost service 4 different times in the last six months and each time they say they will credit my account for the days of no service. I just called thm from having been without Internet and TV for four days and was told not their problem. They would not credit my bill and they said the service people lied to me. How do you like that?Try WOW!!! They are awesome!!!!!

In and out in almost immediately, there were 5 windows open.Dave was extremely courteous, humorous and above all helpful... Thanks Dave!

They are very kind and very patient. Service is quick. I recommend this location to anyone

This is a nice set up that they have there you can pay your bill at the kiosk machine. Avoid the long line.

Great took care of Me! Thanks! So much!!

This is just about the Customer Center on Lyndon Street in Detroit NOT the company as a whole. Excellent customer service. Reshawn (The service worker) was very kind, engaging and extremely helpful. Service was quick and easy.

Customer Service Agent was efficient and nice. Went early so it wasnt crowded.

No lineCustomer service experience was awesome. Agent recommended alternative options that will be cost effective to my budget.

Helped me with my needs.

Thwy provide great service and help you however they can

Best 👍

Fast service

I dont like COMCAST they are expensive, but they kept me going. Now that I have canceled them they want to add $20 to my phone bill, saying I no longer have comcast so they are forced too charge for my phone. What does my cell phone have to do with my cable?

Great service

I returned a bunch of equipment. Robert was very diligent in processing the returns ensuring that all equipment was accounted for.

Its a lot better than it use to be. Now there are chairs for you to be seated and waited on for your number to be called. I still feel cable service is to high but I do have there Internet service.

I like when you go in Comcast to pay your bill you get in and you get out, theres no hassle.

Theyre there to help you hook you up remember they always have money in their mind so know exactly what you want and stick to what you want unless you are open for other options and services

Excellent Customer Service!

Its quick. They charge to much. Those offers are bunch of junk. Its good for a short while and then they hitting you for alot of loot.

Vicki is the greatest

I keep getting higher bills that dont make since

As much as I hate this company I do like this service center. The staff is always friendly and helpful. I normally stop in on Saturday and the wait time is general not longer than 15 minutes. The last time I visited was to return HD boxes and change my cable selection.

I was in there only 5 min and they were not rude.

The staff is friendly . They have a pay station you can use cash or a card and you dont have to stand in line. When ever Ive came here it has been clean. If you need to exchange equipment you can do it here

Awesome experience with RoslynDefinitely a 5 star operation

Love the wayto pay bills and customer service is excellent

Nice new service center. Went on Thursday and it was no one waiting. Service Rep. Was polite and knowledgeable of what was wrong

Not busy, had people cleaning after each customer.

Good service easy access

Troy service is the place to go. Fast friendly service. Well trained staff.

Prompt friendly service in and out 10- 15min. Knew what I needed to do to get my equipment up and going.

Was not crowded, greet you when you walk in the door. Customer service friendly and out in a timely manner depend on your business.

Detroit hss fast, helpful and friendly customer service.

Thank Darnell💪🏾💯

Customer service great (Lyndon cntr). Cancelling service 2/2019. Too expensive and continues to raise prices. Repeatedly showing the same movies/tv programs...services provided not worth my $$$.

This actually covers the last two visits. On both occasions, the customer service was fantastic! Both the gentleman and the woman were very professional and kind towards me/us. There were no attitudes, eye rolling, huffing, or a lack of willingness to answer any questions.

Nice place .went to pay my bill there . It has a bill pay Express kiosks there.

Very helpful

I always get great service at this location. Depending on what you have to do, there might be a wait. But usually no longer than 15 mins.

The customer service representative was very helpful and polite.

Comcast plays games but the gentleman I talked to his very nice

The service was good that day, it wasnt busy!!

Line was not to long, the staff was helpful although it was hard to communicate with them through the bullet proof glass. They did not give me any cables with my equipment, I had to ask and what I did get was not complete. I had to go buy my own splitter because I did not want to go all the way back.

The customer service representative was quick, efficient, and solved my issues in about 5 minutes.

6mile & Wyoming and 7mile & Evergreen.

Bad service and too expensive for BASIC SERVICE!! I dislike Comcast. Also, customer service is average not the best! Sometimes I am not able to understand the reps!!

Self service is great you get in and out