The Workers who works in their, are welcoming, dont have you waiting, Great Customer Service 🐕‍🦺. Would recommend anyone go to TMobile in Desoto.

Worst customer service ever. No one greeted people as they walked in. Store employees ignored everyone. Not one employee said good afternoon, well be with you in a moment or please sign in here. As more people entered into this chaotic scene I decided to leave. Will not be back to this location to waste more of time. Please invest in basic retail customer service training.

I had just walked into the location I will NEVER RETURN TO THIS LOCATION EVER!!! AGAIN!!! The employee lied about my phone and told it was stolen lied to me right in my face didnt even show me to let me me know went to another location and the phone was fine and WAS NOT LISTED AS STOLEN OR LOST!! if he didnt want to deal with me he couldve just said so! If this location tells you one thing please make sure they show you Instead of lying right in youre face Ill continue to go else where to another tmobile But this one Ill forever pass up!!!

Eryn & Brandon are very professional, provided great service & answered all of our questions!

Lyric helped me. She was awesome. She customer service was A+

One of the best T-Mobiles Ive ever been to I really enjoyed my experience there

Great store experience, went to switch my service over from Verizon, greeted right away by the manager Adrian. I will definitely be coming back to this store. I was treated with respect! Thank you

This has to be the best experience I’ve had, Dinora has GREAT customer service. She was very professional and I could tell she loves her job! She took her time and did everything she could to help me set up my new phone (:Thank you soooo much!

A few weeks ago I went in looking to upgrade both my phone and my wifes phone. I have been a long time customer and have never been wowed by any tmobile employees. I was in the area and happened to go into this store and was helped by a very friendly staff. The star of the show was the manager on duty Adrian. I cant say enough good things about his level of customer service and his staff. I will definitely be returning back to this store in the future

Love this location.. Lyric was the best and would definitely be back.

Michael M, is the best. He has amazing customer service and is very educated on everything in the store.He made sure i understood everything before i left and explained every little detail. Thanks so much for making my experience easy and quick. I will come back to this location all the time just for Michael to help me.

Brandon at the Tmobile, DeSoto, TX off of Hampton Road, when I say his customer service and patience was just simply amazing. It truly was, I would recommend you work with him specifically, he goes above and beyond!My husband and I loved the experience.

Efrain is very, very, very rude. I went in to purchase an ipad. He voluntarily told me that all the apple stores were closed. This had nothing to do with me but he wanted to tell me anyway. When I asked about a specific apple location, he got annoyed and became very rude; out of nowhere. I was in a very good mood walking into this store and have NEVER walked out of a store because of rude service. I have also NEVER written a bad review. Today I felt it was necessary. Its obvious Efrain is having a bad day; I hope everything gets better for him. I, unfortunately, am going to a different t-mobile. Efrain should take a class on customer service.Update: This email address they posted in response to this post is either fake or they had no intention of wanting to chat about the issue. No problem.

This place is rampant with miscommunication. Huriel guaranteed that I was to pay $95/month, yet I was being charged $150. When questioned, they claimed it would take 3-4 billing cycles to reflect, so I waited. 5 months later, still $150. So I stopped by to speak a rep. Once I told Kim what was going on, verified my ID to my account info but she refused to even look into my issue any further than that. She instead insisted that I misheard the first rep and that the $150 were correct. Which they are not. I will not be returning to this location, and will travel the extra 10 minutes to Waxahachie whenever necessary. Unacceptable.

Great best customer service ever..👍👍👍

Nice, clean, and friendly environment This is my favoriteTmobilelocation. I hate they put Starbucks next door. Starbucks makes the parking lot full of anxiety.

Got a upgrade on my ☎ woopee great service

The best customer obsessed T-Mobile Store #UNCARRIER

Friendly service

Jasmine was very polite and professional. She is a perfect example of great customer service. She gets a 5 star rating!

Service was good, fast and great.

I hate the store theyre rude they dont help,if its not about commission they dont care I went in and dealt with a rude employee by the name of kamille Saeed I was trying to get documentation for my business and he wouldnt help when I asked the manager he yelled and embarrassed me in front of everyone stay clear of this store.

Nice Customer service this was a very good experience!

Very rude customer service very poor

Went in to make some changes to my account and Edgar assisted us. I commend him on being so patient and giving us his full attention. I’ve put off making the changes for a while because I knew it’ll be time consuming, but he made it a breeze and he’s truly an asset to the team.

Very rude staff I waited 30 plus minutes for them to even say anything to me. I will never recommend anybody to come to this location. They seriously need to be retrained on customer service.

I have had great service at this location several times. The most recent, Adrian helped me recover my broken phone. I was in a rush between jobsites and he took care of the change over quickly and efficiently, I could tell he was a professional and knew exactly what he was doing. Many thanks to the T-mobile team!

I love this store. Every time I come in they seem enthused to see me. The energy in there is great. The music bumping the employees coaching with each other. I feel like Im wanted. They make sure Im always walking out with something new lol. Almost like a big group of sharks. Great T-Mobile store.

Edgar great yet me tremendously not really appreciate it thank you Im gonna send that

Smooth. All my questions were answered.

They have gotten a lot better with the time it takes to get service. However, verify EVERYTHING they tell you when trying to get you to make a purchase. I repeat call 611 and VERIFY.... this location has had employees in the past like to get you to make a purchase and lie again when confronted with said lie. Just a fair warning that may save you $$$ in the long run.

We were convinced to switch our two lines to T-Mobile by one of their representatives. But they provided us with false information on the FREE galaxys we were getting for switching. It turns out we werent eligible for the free devices but three of their on site employees wouldnt bother telling us. We were assured that we would be receiving gift cards for the price of the devices but after a few phone calls we were told by their customer service that it wasnt the case. Ended up returning them both. The actual coverage from T-Mobile is decent but I would probably recommend bringing in your own device or paying for it up front. Avoid those Free gimmicks.

Jasmin was very helpful, nice, and very knowledgeable about the devices, I have never had a customer service Representative make sure I was comfortable with my phone, and in teaching me how to work my phone, I highly recommend her, to friends and family, she was very patient and kind, I will always come back here for other items, when I need them.

Great T-mobile store. The music is a little too loud sometimes, but the workers are awesome. Always willing to help and ensure you get your problems solved. It does stay busy. Keddrick is great! Always helpful and smiling. The whole team works well together.

Jasmine was excellent with our visit today. She was kind and very professional.

First off, who the hell pays their phone bill at the store? The T-Mobile app helps you pay that. Skip the line. If you in that line waiting to pay your bill its your own damn fault. And if the have so-called “bad attitude “ most likely you get triggered too easily and need to pipe down or you upset the employee. The staff is amazing and will do anything to help, and I mean anything. The store is lively and evry employee is amazing. Deserves more praise. Y’all bad reviews hatin 😤

I’ve been here an 45 minutes and have not seen anyone yet other than the young lady who took my name to add it to “the list.”The volume of this store DEMANDS more staff. This community just needs to stop shopping here until corporate figures it out. Better service provided or we go elsewhere. I know I will from now on.

How do y’all close at 9pm but deny me at the door at 8:29pm?? Horrible service

They had me on hold for 20 mins and hung up on me and when I called back they immediately hung up on me again.

A loyal customer of 2 years, I was very disappointed with the service at this location. I dont recommend any one buy a phone from this store because if there is a problem with the device they will not let you exchange it, even if it was within the fourteen days of being purchased without charging you fifty dollars. When calling 611 a representative there let my husband know it should not have been a problem and that the customer was should always be right, especially since it had only been 8 days that I had purchased the cellular phone. I must admit the sales representatives were very attentive and friendly, but the manager on the other hand was rude and unprofessional. She would not even acknowledge my husband or self, being that we obviously had a problem she wouldnt even communicate with us or explain why a simple exchange couldnt be made for the same exact device.

Im actually Quite glad that my name shows up. We decided to leave Verizon today to join this fine family of TMobile. So we go and crunch the numbers decide the phones and are ready to complete the transaction. We find out 20 minutes after close and after an hour of being in the store that the phones that we wanted were not in stock. So we were misled the entire time. Thanks T-Mobile for such an amazing experience.

Just add another line for $20

This store doesnt come close to what it once was a year ago! It was a high volume store that people would drive great lengths to get to. Now, thanks to the district manager that they placed in the southern district a year ago, the store has gone to Hell. That store had the #1 sales rep in Dallas, Everett Jackson. But due to the district manager being intimidated by him he was let go. Now its a madhouse! Diversity is the key! You cant make an entire store hispanic in a black dominant part of town. Idiots!

Not satisfied with the customer service. I dont understand why you have to wait 45 min just to make a payment. You need someone who will do just payments for your customers to get them in and out. Metro pcs has speedy customer service when it came to payments.

I hate this t mobile store. Bad attitude, long wait time. Smh need more employees and be more friendly. Can’t believe t mobile is hiring people like this.

Always a wait, their employees spend more time texting on the personal phone then helping the customer

Horrible customer service. Employees are not trained enough.

I hate having to come to this location its always a wait. And the experience I just had was horrible she kept askn me didnt I knw tell I dont work at T mobile n if I knew who did it. I had to tell her I came n told tmobile my reason for visit then win she ask guy who helped me he was like oooo n now they tryna stick me with a bill. No mananger on duty so Im inconvienced Again!

The customer service on some days are good and some days it really sucks you have employees standing around doin nothing while folks are waiting to be helped they need to make the customer feel like they are of importance after all they are spending money not sure if Ill go back to this store

Very slow, takes over 20 to 30 minutes just to make a payment. Customer Service Reps need to work on resolving customers issues more quickly!

Always busy, yet great service. Sandra resolution to my issues with my service was exceptional!

This is the worse store I have ever been with worse customer. 3 employees for all these people waitingThey don’t care if the store phone rings because they no one will answer it

Very helpful with any concerns I had about my service and handset.

BAD!Chris P. helped me to transfer from Sprint to T-mobile and never mentioned me anything related to ETFs reimbursment. He never told me that I have to register in a website to start the application for that matter instead he told me that T-Mobile will take care of that That I dont have to worry. Days later I receive a call from T-Mobile offering me 2 gift cards for $150/each, I asked why? and they told me they are giving them to me to appreciate that I am a new customer, but NEVER TOLD ME THE TRUTH. If you ACCEPT those cards you AUTOMATICALLY DONT QUALIFY ANYMORE to receive the ETF Reimbursment. Thats the way they get rich. I called to store manager of that store in Desoto and never called me back, I talked to assistant manager and promised me to call me back but never happened. DISSAPOINTED 101%

Great place to shop at with great sales reps ! I loved the atmosphere with the throwback music being played

I wait an hourAnd nobody help very bad experience in this store never going back

I lost my phone while i was broke one time and i managed to get a phone on credit here. That helped me alot.

Good service!!!

The slowest Tmobile ever. I walked in, takes my info, the instead of assisting ask if the woman behind me came before me. Im a little offended due the fact he came ti me to assist me and made we wait even more. Terribly unorganized.

Very helpful employees, solved my phone issue for me very fast.

Horrible customer service and the wait time is always long. I refuse to go to this t mobile store again.

Too many employees ask if you need help,when you said yes theyll tell you to wait. Finally after 20 minutes when they aproach to you(again) they start a conversation on their phone.SO BAD SERVICE. Not wonder so many people are changing companies

I was in this store for 2 hours for a specific device that I informed them of when I walked through the door. By the time they called my name they stated that they where sold out of the product...bad business

Been having issues with A phone and TMobiles solution to keep sensing me the same one...Working #6 in 90days!!!uggg

Great. Couldnt be better.

Customer service is good but tmobile suck

Excellent service and was helped right away

They act like people don’t have things to do!!!! Waited a whole hour and still didn’t get serviced... I don’t know why I even bothered stopping there!!! SO HORRIBLE !!!

Chris was amazing!!!

Great service

6customers 3 employees huh need more person

This store is horrible! They sit around and dont help anyone! Waited 30 minutes and employees just standing around.. dont go to this t mobile!

Employees stand around talking when theres a lobby full of customers, and then there will be two or three employees on one customer issue while other customers wait for hours!

Waited for 1 hour, they kept on ignoring the fact that i was first before alot of people. The guys take so long to help you out. This T-Mobile is the worst of them all.

Service is very horrible very very racist and disrespectful I would not recommend the store to anyone at all

Every time i come here they cant help me ...

Rude employees. came to change my direct payment and didnt do it just told me to do it online. why the have the store if there going to tell you do do it your self.

Had a very good experience.

Thanks Ruby

Got all my questions answered and more.

The customer service is sad here.

Very friendly and helpful

The service sucks and the devices on display did not work to test them out and plus the employees did not want to help I had to flag someone down and this supposed to be the corporate office....so unprofessional and horrible customer service!!!!

Excellent customer service.

In and out quickly!

Very sorry customer service

Love this store.

Quick service and troubleshooting

Very helpful

Easy upgrade

Long waits and inattentive staff

Great

Quick service

It was horrible

In this place it took more than 10 minutes to receive me and they did when they noticed that I was recording them, a girl approached and asked me to wait my turn in Spanish and then a boy became trying to intimidate me for having recorded them and said no She spoke Spanish and I told her that I was going to record it and she went to get the manager and she told me that it cannot be recorded because it is a corporation and I told her that where did she say what she stooped down to and she said not to record please What I agreed but they cannot help since she could only lend me the phone to make my claim. To which she also tried to communicate without success and after an hour it could not be done in addition to the low quality of lines since the call is cut and there is no signal in various places

Very bad attention, they take care of other people first and stop us last

Bad service, the person who served me super bad attitude, wait more than 15 minutes and they didnt even take my name to sign me up on the list. Then I realized that they didnt even have a list to see the order in which customers arrive. Really bad

Very bad service to be a payment wait 30: 00 minutes can not get so much incompetence better metro or boss mobo

A good service