I recently purchased a used bike from Sun and it was very good experience. Lisa was fantastic in assisting with everything. She stayed late two nights in a row to make it happen. Finance department was amazingly easy to work with and had more than one option to make things go. Very happy with my experience here. And the motorcycle is awesome.
Taco, was super helpful throughout the entire experience and was extremely knowledgeable and very professional while purchasing my new street glide. I love going to this dealership as they are always super friendly and happy! Will definitely be back again in the future.
First Ill point out that two of my favorite people at Sun Harley are Paul & Genaro. Paul is the parts manager and the best and Genaro is my favorite service advisor. I had an issue with my bike while riding and wasnt far from Sun, so I stopped at this very familiar place to have them take a look. Joseph the new service manager (but not new at Sun) came right out to look at the bike and said let me take it to my tech and have him listen to it as well. Corey confirmed that something was off and wanted to dig into it but they were 3 weeks out, which this time of the year is totally understandable. Instead of passing me off to my favorite service advisor, Joseph looked at the schedule himself, and said actually if you want to leave the bike here, we might be able to dive into it tomorrow and figure this out. Even with a full schedule they squeezed me in! The next day I got a call from Joseph that the bike was fixed and ready, and that I could come pick it up first thing in the morning. Thank you Joseph, Corey, and Genaro for not having me come back 3 weeks later, for doing the impossible and for taking care of my bike. Sun will always be a favorite place of mine. They have good people and Joseph made the list of my favorite people there.
I took in my Sportster Iron 883 to Sun Harley Davidson for repairs after my motorcycle accident. First and foremost, I would like to thank my two favorite staff members at Sun Harley Davidson, my technician, Jerry Davenport, and parts consultant, Joe. Jerry went above and beyond with his knowledge and professionalism making sure my bike looked as good as new. Joe insured that all the parts arrived in a timely manner. My bike looks, feels and rides great thanks to those guys at Sun Harley Davidson. No wonder they are the oldest Harley Davidson shop in town. Great team work.See you soon! Thank you very much!
This is my second purchase with themFist one was a new ATVAnd today was a Harley .All the guys a girls here are awesome to work with.
Phil in the service department is awesome! I got my bike sooner than expected and he was communicative the entire time. Thank you, Phil!
Really appreciate the staff at Sun Harley. Everyone was welcoming and helpful without being pushy.Steve Kinsman was the salesperson who helped me out and was great. I mostly knew what I was looking for coming in so didn’t have a ton of questions but he answered those I did have. Saw him on Friday and he invited me back the next day for a bbq they were having. Came back on Sat to get my 2020 Heritage Classic :) Steve gave it a shine and walked me through everything about the bike.What really enamored me to the dealership was Bob Carter. Not in Sales but caught me looking at a can-am maverick (never seen them before) and stopped and answered some questions and walked me around a few of them.Bob was also the guy that delivered my bike that Sat afternoon. He was more than happy to take the time to make sure I was comfortable with the bike, even though it was end of day before a holiday. I really appreciated the time he took.
I cannot say enough great things about my experience with Sun Harley-Davidson. They recognize their customers as a person, not a number. They listened to my needs and helped me find the ideal ride. I was en route to another dealership to purchase a Street Glide when I stopped into Sun on my way out of curiosity. Suns professionalism, knowledge and offer blew all the other Colorado dealerships I visited out of the water. The owner Ron went out of his way to introduce himself and share his experience both with his business and as a avid motorcycle enthusiast. His team is top notch and if youre looking for a great deal and wonderful experience on a new motorcycle, I highly recommend you give them a call!
Great Experience!!! from my sales Rep Lisa to finance and everyone I passed in the dealership. It was a great day for me went in not very sure what I wanted. Lisa took the time to have me try out a few bikes to make sure I was comfortable with my final decision. They were patient and very friendly if you are interested in a Harley I would stop in and check them out. #bestdayever!!!
Great people and a great company! Long story short they take care of the people that support them no matter the cost. If you have any service questions definitely call Phillip Holt as he will get you taken care of. Huge shout out to Mike Bush the GM for taking care of business and ensuring everyone who comes into Sun Harley-Davidson is treated like a guest in his own home! I will gladly return anytime!
I had one of the most pleasurable experiences today while shopping and purchasing a Harley Trike at Sun Harley Davidson in Thornton! Mike, the general sales manager was quick to respond to all of my inquiries before I made the 2 hour trip to go test drive a trike I was interested in. From the moment I walked through the doors I was greeted and welcomed by Lisa the salesperson and Ron the owner. The entire staff went above and beyond to make my buying experience stress free. I was thrilled to know that such top notch customer service still exists! I am one seriously satisfied customer and highly recommend this dealership!
Excellent inventory, no pressure shopping and something for every age and ability. Classy place.
Thank You, Jeremy and the Technician in the Service Department for a great job of giving me AWESOME service. Also Thank You Rick in the Parts Department for steering me in the right direction for New Pipes on my bike. Sun Harley Davidson is AWESOME.
The people here at Sun Harley are inviting knowledgeable and helpful every time I go here. I came in today just looking for information on how to purchase my first motorcycle oh, I made it known that I wanted to buy a used bike and then I was still looking online so it might not be from them. They were still incredibly helpful with allowing me to sit on a couple different motorcycles and get the feel of it, they recommended the black bag as a place to go and get my motorcycle endorsement and extra knowledge. I may not have bought a bike from them today, but if I have any questions, need parts, help with maintenance or buying another bike in the future, Ill definitely be rolling through Suns . Thank you!
I shopped around and SUN was the best option. Friendly staff and I didnt have to talk to a bunch of different people, one person then finance and that was it. I got the bike I wanted for the price I was looking for and they didnt add all kinds of fees on top of the sale price. The service and parts departments are very knowledgeable and helpful. Awesome place.
Made the experience of buying my new bike amazing. Did all they could to meet my needs. Would highly recommend this place.
Came here after having not been able to find a 48 2021 Harley. Saw they had one in stock with the ABS and security option installed. Came in and was greeted by Steve who was great. He remembered me from visiting last time and it was great chatting with a familiar salesperson.We sat down and got right to the deal and specifics. Steve was transparent with me and pricing and after mentioning that I wanted the Harley but for the right price. After a few exchanges, Steve got me to the price I was looking for and the deal was made.He took care of detailing my bike, getting a light recall fixed and assisting with the extended care package on my bike to make sure it was covered and ready to go!I was also able to grab boots and a helmet, the salelady (cant remember her name, red hair, extremely polite and got me the right sized gear) all set.Im glad I was able to come to Sun and get my first motorcycle from them. Will come back here as a repeat customer.
Sun Harley Davidson team made my purchase seamless my salesman Jesus made me fill like a family member of sun Harley! Check them out if your in the market for new bike.Randy Lopez
Never been treated better than i was by Taco and all the Staff. Only place to buy a Harley!Thanks Taco
Had to buy parts.very helpful and explained how to take apart and put the new parts on.and even gave me copies of the diagram of parts and where they go.
Great staff! Every one is friendly and you feel very welcomed.
Sun made it happen as far as price and quality customer service! Couldn’t be happier. Steve the salesman was great! Highly recommend buying your bike at Sun!
Wrong bars had to get somewhere elseChange orders given a price and change itAnd very unprofessional people towards a Vet
Not a bad Harley store. Stopped in for a shirt. Staff was kind and helpful.
Steve sold me my first bike and was probably the coolest salesman Iv ever met he was super nice and walked me thru my bike and got me the deal I wanted I can’t thank him enough, the delivery was awesome to bob was the one who delivered my bike he was super careful and made sure I knew everything about my bike before he left I’m always gonna recommend people to go see you guys every time thank you again!!
Excellent place to buy a bike customer service is great shout out to Lisa Valdez
Lisa Valdez is the best hands down she always looks out for everyones best interest and is ready to get you rolling... Jesus Barrera is also there for all your needs they are a killer team and glad they are truly riders for riders type of people
My go to place for all my toys I have two Harleys and a few off road toys great service been going here for 20+ years
Thanks to these guys in the service department!!! I really appreciate what you did for me today! 😎 A heart felt thank you!
Thank you Lisa and the Sun team for making our ride much safer! We appreciate everything that was done for us. We are ready to get in the road and ride!!Joe was AWESOME too! Dance move!!❤❤
I saw the bike of my dreams on their website. I called Sebastián at 9 am Tuesday and made an offer. They accepted and by noon it was mine! They dont charge D and H so I actually saved so much I was able to get all the accessories I wanted at a big discount. Best harley I ever had. Sweet and fast !
V very friendly employees.. just very sa when we got home my glass I bought slipped out of the bag and hit the driveway and shattered.
Only went to the parts department. Great service with friendly people.
Taco thanks for getting me on my first Harley first ride was awesome and bob thank you for dropping of my new toy thanks to sun Harley Davidson and the sun team ! Great experience!!!
Purchased clothes and other apparel from this store regularly. Loved the girls. Made the choice to buy a trike from here. Not like any other dealer. Treat you nice when wanting to buy after you buy you don’t exist. You guys could make customers fell more apart of the Harley family. Get a dam bell take pictures and post everyone that buys on your social media pages, not just pick and choose. Them customers are what keep your doors open! Every other dealership has this for Thor customers and makes them feel like it’s Thor special day. Although our salesperson was great the smile fades after the purchase.
Will always get a good deal on a used motorcycle
Ive always had great experiences at this dealership. . Great customer service.
Need 6xl and 8xl clothes for men, otherwise a great shop
Thanks for an outstanding experience. My 7th Harley in 20 years. Richard, Ron and all involved made this the best purchase of all compared to the other dealers I previously bought my Harleys from. Thanks guys!
Great customer service, awesome bikes.
Got me what i needed snd sent me on my way, friendly knowledgeable stsff
Be careful before you buy a used bike from here! They dont service used bikes before they are put on the showroom floor.
I get my new wood here when you buy a motorcycle. Many forget they come from the assembly plant on or in a crate of new wood.
Love this place been going to sun for many years bought bikes and more from both dealerships
I purchased my 2020 Street Glide there. And was taking it in for my services. The last time I taken it in for my 10k I told them that the speakers sound like there blown. So the service writer that wrote up the ticket said customer said the speakers sounded like this when he purchased the bike. Well guess what Genaro listen to your customers. And try having a better attitude as well!!
Great place, even better people. I thank ya much fer yer help today. On the ramp, helpin me with my service dog Dallas up an down the stairs. Very knowledgeable people. All yer help an answers to my questions, both Reed an John went above an beyond, but yer whole staff was a real pleasure today. You all gained a new a loyal customer, as well as two new friends with Dallas an I. We Look forward to my next visit. Dont change a thing, well ya alls could put a few ponys in that wheelchair lift. lol Thanks loads again.Kevin G.
Be careful before you buy a used bike from here! They dont service used bikes before they are put on the showroom floor. Bikes might have dry rot or dead batteries.
Joe and Genaro do a great job working on my bike these guys are always knowledgeable and are always a great help
Bathrooms were worse the a truck stop bathrooms! Everything else was great
The customer service is rediculous! The salesmen are uneducated and the fat guy upupstairs named Joe is a complete idiot!
This shop has taken over a thousand dollars from me to fix minor issues on my motorcycle, that still exist.My bike was not charging via tender. They charged me $400 to replace the batter, no fix to the trickle issue. Had my neighbor look at the bike, found that the trickle cable on my bike is faulty.Bikes rear cylinder is not firing, they charge me hundreds of dollars to replace the fuel injectors. Rear cylinder still does not fire.DO NOT COME HERE FOR MAINTENANCE.
100% Off the chain Customer service from the gal in HD MotorClothes!! I came in right at 17:55 on Wednesday night. they close at 18:00. My FAM purchased me a 2XL new riding vest in which I was very In Need The Place was placing all bikes inside, getting ready to close when I came in to get an opinion on the size of the vest. Only one gal back their, but she stopped what she was doing, went and got me a smaller sized, she watched me try on and in the end, the one my FAM purchased for me was the right fit. She also said my old vest was cool and suggested a clear frame where i can show it off. Also recommended a place to put my patches on the vest... Nest time I am in, I am buying her lunch or at least a Coffee drink!! Way to focus 100% on the customer.I have been a Motorcycle rider now 35+ years, 23 of them on a Harley Davidson. I remember this place when it was on Washington Street and i would have to purchase parts for my dirt bike. I have had good experiences mostly, a few bad. Great growth and knowledge in those buildings
We went to Sun pretty much knowing what we wanted. Our sales person Lisa Valdez was amazing. With her knowledge of the bike and being able to answer all of our questions just made up more sure this was the bike we wanted. I recommend Sun Harley 100%. This was our second bike purchased through Sun. The experience both times was great!!!
I have been to a number of dealers in the state and had terrible experiences. I stopped into Sun and was treated with great service. The sales rep was great and the sales manager was awesome. They listed to what I was looking for and did everything the could to make something work. I would send my Mother to sun if she was in the market for a new bike, thats how good my experience was. I will be back and will send any of my friends here. thank you SUN HARLEY
Bob in service was terrific. My Wide Glide was done right on time,as it was supposed to beAll of your staff jumped in and took me to the cashier, then outside to my bike.there was Bob putting air in my tire. Great Service. I will be back. ThanksPS. Mikhail the mechanic working on my bike done a professional job. Not one fingerprint on the chrome.
Sun Harley-Davidson is an awesome dealership! From the minute I walked through the door until I left, they showed why they are the dealership to purchase your next bike from. Reed was extremely knowledgeable. Knows everything about the bike you’re interested in. Sun HD has great prices with NO hidden fees! Their parts department was very accommodating and knowledgeable. They. Answered every question I had about exhaust pipes and every other part I needed to customize my bike. I’m looking forward to making Sun Harley Davidson my new go to dealership!
Good experience Richard help me out and worked with me to get my bike,go talk to Richard he will get u taken care of.
Great service, great people, nice rides
Wow is all I can say..i was traveling from ohio to Colorado and after a hard day in the Mountains my back breaks were squealing bad. Didnt have an appointment. No problem as they saw i was a traveler..got me back on the road in 2 hours. Phil Holt thanks so much for your help and Mikhal Epshteyn your my hero for fixing it..Great staff and very reasonable
Wonderful friendly atmosphere
Had a great experience purchasing my bike. The whole thing was quite fast the sales lady that helped me was Lisa valdez, she was awesome to work with very helpful with getting me on a bike.
Our sales lady Lisa was great she made us feel welcome and was excited for us getting the bike just as much as we was. The girls in the store was very helpful and helped us get what we was and wanted to get. I will make sure to pass on the good word to my friends.
Good selection of Harley stuff. I got exactly what I was looking for.
Great people! Great service!
Lisa the sales person is the best. Super friendly and knowledgeable, didnt buy a bike but really easy to talk with. Paul in parts was also friendly and helpful.
The master technician JERRY DAVENPORT is just awesome. He is very thorough treats every bike like hes own. He took awesome care of my 2020 Deluxe.
Paul, Rick and the rest of the parts staff are GREAT and have been dealing with Sun for over 20 years now, the clothing staff are also very friendly and very helpful. Just very disappointed with the service department, and they are the main reason I started to work on my own bikes. A lot of turn over in service and a nonchalant care of customers is the feeling I get every time I come in and try to work with service.
Great sales girls very helpful and attentive
From the sales floor to parts everyone is always above and beyond what Is expected always a real pleasure
I been going to this h d since I was 14 years old Im 60 now love this place
I am so impressed with Sun Harley-Davidson! Shea helped us with looking at leather jackets, and is one of the kindest, most informed, and welcoming staff members Ive dealt with. Reed as well, what a stand up salesman! His knowledge, stories, and finely atuned attention to detail makes you feel not only taken care of, but like you made a friend in the process. The level of professionalism is outstanding, a main factor for visiting Sun Harley-Davidson. Thank you Shea and Reed, well make sure to reccomend you to anyone visiting!!
What An Awesome Experience, Everyone Was Very Helpful, Especially Lisa ! I Gave Them My Information With Close To No Hope Of Being Able To Purchase A Bike . When They Told Me I Was Approved, I Was Overjoyed ! If You’re Looking For A Deal, And A No Pressure Buying Experience, I Recommend Sun Harley ! Ask For Lisa !
This was my original email sent on June 20,2020. I wanted to avoid the google review but after getting no response I am forced to give a google review.To whom this may concern,I decided to send an email instead of a google review. I have been a service advisor in the automotive industry for 8 years. My first experience was not the best with your advisor Genaro. My bike was taken in for a new tire and rear brake fluid exchange. When the tire was taken off the technician stated that there were wrong parts so I did authorize for the technician to fix the tire properly. I picked up my bike and As I was driving home I had no front brake. I contacted Gary and he sent someone to pick up my bike. What I can not believe is that Your service department let me ride a bike with no front brake. I would like to state that my bike has never had any braking issues prior and that was not why the bike was in the shop. I received a call from Genaro stating that I needed a new front brake master cylinder. He quoted me a price of $245 . Before the work was complete I did give Genaro the opportunity to not work on the bike at all because I didn’t want to be getting calls back that the bike needed more parts. Gary and Genaro decided I i work on the bike and wanted to replace the front brake master cylinder. In a phone call Genaro stayed “ I can 100 percent guarantee that replacing the front brake master cylinder will fix your issue”. I was never called and told I needed new brake pads. In fact over about 3 weeks I am the one who made all the phone calls. I feel that I was not communicated with in a proper manner. As a service advisor I would never guarantee my customer 100 percent. When I was telling Gary what Genaro said Genaro then said “ you pushed me to say that”. First of all, I didn’t push i or force him to say anything. I would never talk to a customer the way he did to me. You have lost a customer over $65 that Gary would not take off my bill. My bill was $310 when I was guaranteed it would be $245. As I’ve stated I have worked in the service industry and if I were to tell a customer a price then that is what it would be!!! My complaint is not anything to do with the work performed it is with how I was treated. I was given horrible customer service. I was Out of town for a week and feel like I was on the back burner because of that.
Stopped in briefly to look. The selection was really broad, there were a lot of bikes I would like to add to my garage.The girl in the merchandise department was super helpful and friendly when we were looking for poker chips, even though I mentioned I ride a Ninja 10R.Very friendly and cool place.
The best Harley dealership in Colorado. I purchased three bikes at Sun and will buy there in the future. The staff in every department is knowledgeable on the HD product from motor clothes to parts and service. Reed is a top notch sales manager who is honest and trustworthy. They have competitive prices and will help you out anyway possible. I recommend this dealership to anyone who is looking for a new or used bike. I have bought bikes from other dealerships in Colorado and my experience with Sun was the best no matter if you spend 5 grand or 25 grand they treat you the like your family. Thanks for the good customer service other dealerships can learn from you guys.
Too many cheifs and not enough Indians....
The sales ladys are very helpful and go above and beyond to help you I recommend Sun Harley Davidson to everyone who travels to Colorado
Cant speak highly enough of these guys. Everyone we came into contact with made my family feel comfortable. Walter (sales), Dave (sales manager), Mike (finance), Paul (parts), Ron (Owner). Family friendly, and go out of their way to take care of you! I live much closer to other dealers and am happy we drove the distance to make it here from a friends referral. Thanks guys, keep doing what you are doing!
It may be the oldest Harley dealer in Colorado, and they seem to have cornered the market on finding quality help, friendly & knowledgeable. New and flashy showrooms need to have people that care. Thats not to say that Sun Harley isnt a nice and clean place, when I purchase my next new Harley itll be there, it is a great place for your motorcycle needs...
Definitely a 5-star establishment. Lisa was great, very knowledgeable and customer friendly. Overall great experience.
Great place to by your Harley.
Gotta say this is my go to Harley shop and thats saying a lot. Joe was always the one to talk to in parts and was stoked to see him in service now. Thanks for the help.
Great, customer service
I worked with Sebastian to get on a 2017 Dyna Lowrider S. From first contact to after the sale, Seb was kind, courteous and knowledgable. He went as far as to get me paperwork showing all work and service done to the bike dating back to first purchase. I felt great about the purchase and the process working with him and Drew. If you’re looking for something specific, call up Sunday HD and ask for Sebastian.Keep up the great work guys.
Awesome customer service in the parts department
One of the parts salesman did a fantastic job with my purchase. Hats off for actually opening up the box and trying it out on a new bike on show room floor.. Many thanks and a very happy customer.
Was working with another Metro HD dealer and called Reed Holmes. Reed took care of me from start to finish. Reed is a straight shooter and is very fair and wants you to have a good experience! Sun Harley is where I will take my business and I live 60 miles away. Reed thank you it was an awesome transaction and hope more business comes your way!
Phenomenal service from Hutch and all the people throughout the store! Every person I encountered was kind, approachable, communicative and helpful. Came in to purchase a used bike with my boyfriend ( who got a slim ) and I left with a 2016 Roadster for me! We spent the day in the shop, felt cared for and at no point ever pressured. Felt fully educated and informed! Great team of people coming together. Had a fun time and am excited to hit the streets! Rubber side down!
Excellent service, knowledgeable staff. Best Harley dealer Ive been to, so thankful that they are local.
A very nice friendly Harley Davidson location. The parking looks limited when busy but as I was informed there is more parking behind the import building. I was on vacation when I had come here. I buy a t-shirt and a poker chip at every dealer I go to and they gifted me my poker chip! Such a friendly staff keep up the good work guys!
Despite being located in the ghetto armpit that is Thornton, this dealer is actually pretty nice. Its definitely an older operation but I felt completely taken care of and comfortable throughout the entire experience. They dont offer guided test rides so youre kind of on your own (something I actually prefer). The sales experience was fantastic and never did I feel like I was being forced to buy anything.
They know how to get you the correct partsAnd very friendly