Low rating is due to the toasting of pastries. I tried to eat it, but its not edible. They need some quality control/management here...Although they have a giant sign and flyers for it, you cant actually buy lactose-free schmear here. Seems like they have a lot of inconsistencies between their service and signage.Update: my husband went back and pulled the pastries out, they gave us fresh toasted (unburnt ones) - hence the 2 stars. Still surprised they would send these out the door with someone though.
Went in today to purchase a dozen bagels. I was told she couldnt sell that many to me. it was a special order and had to be called in. I asked how many she could sell me, she said 5. i was going to buy the dozen, flavored cream cheese and coffee 7 coffees for out office but next time will not be at Einstein......That is very shocking but true story.
Usually great experiences at other locations but this one kinda sucks. Got a to go order and they gave me the wrong muffin, and my sandwich lacks compared the ones I’ve received at other locations. There’s hardly any turkey on here. And to top it off bagel was barely wrapped up, like it was just tossed into the bag. Will not be back
They close early & open late. Stopping here is getting you out of your car to walk up to a business marked open, unlocked doors with lights on so some hipster failure can bark at you they are closed at 2:48pm? Someone needed to tell the owners this photo is a meme and not a hiring guide. Ive never had a bad experience at a Caribou coffee, great franchise & rep way to screw it up.
I dont know what makes this place so satisfying. Maybe its the fact that every single employee Ive ever interacted with at this location seems to actually care about what they do. Service is just outstanding. The bagels are of course great. But the thing I like most is the fact that they never burn the coffee. They get it just right. Best Einsteins Ive been to.There is just one bummer. They dont do recycling! How is this possible in this day and age?
I loved Caribou, but they closed all of them by me. So I was excited to go here on vacation, but quickly disappointed. My family and I ordered all our bagel sandwiches and coffee. Then the sandwiches came out, but two of them were wrong. Then we waited for our coffees, some of which were just regular coffee so they shouldnt have taken very long at all. When we asked about them, they didnt seem to know what happened. They needed our order again, and we got them, but they should have been free after waiting all that time. The employees claimed they were so busy when they werent (there were just a few other people there), and even the manager said they had a lot going on. Again, there were a few people there other than us and they were getting stuff ready for a catering job. But they should be able to handle that level of busyness. I was very disappointed and would not return to or recommend this location. The staff need to be trained better and the manager needs to work on customer service. We were not given any reason to come back, just poor excuses for their bad service.
Marissa Sosa will steal your identity/ credit card info while working here..
Love this place. Delicious sandwiches, decent coffee. A good place to get some coffee and read the paper. Friendly staff and usually short lines. Squatting is not as bad here as it is at the Starbucks and other coffee shops in the area but there are still plenty of squatters.
I like Caribou coffee and this place has great bagels. Is worth a stop.
My garlic bagel sandwich was tasty -it hit the spot. The atmosphere was friendly and professional. There was only one Greek Yogurt in the case and the gal behind the counter said shed make me another. Very accomidating.
My experience at coffee & bagels is usually very nice. Sad to say it wasnt as good this time around. Ashea, who took my order, had a horrible attitude, she had no idea what she was doing. And overall looked like she didnt want to be there. She was sighing every time I would add something to my order. If it were not for Laryssa who came out from the kitchen and took over my order. She was sweet and had a smile on her face, she apologized for Asheas poor attitude, I will definitely be coming back to this coffee & bagels, Laryssa had an amazing attitude and was proud to be at her place of work. Whoever hired this amazing employee, you guys are doing something right! I cant say the same for Ashea though.
I only go to this place because its on the way to work, but the majority of the time I go out of my way to go to Starbucks because the service is so bad here.Today I came in to refill my growler and after waiting for 5 minutes I decided to tell for service in hopes that someone might hear me. Finally when I got service they were out.Ive been here many other times and I never am able to use my caribou rewards card because their system doesnt work, this has been an issue for months and they have yet to fix it.When I get deals from caribou it takes forever for them to figure out how to acknowledge it.I really love caribou, but i go out of my way to go to the one on Hampton because they have great service and Im able to use my rewards card. If I need coffee, I go to Starbucks a couple of blocks away. If I really need a breakfast sandwich Ill go to the Einsteins on South Colorado, again great service.
I definatly was pleased with the product and would have lived to give 5 stars if it wasnt For a specific Acting Manager by the name of Larissa. Very disrespectful to fellow employees and to be quite frank had a very snarky an poor Comstumer service attitude. HOWEVER..If it wasnt for the Employee that i see on A Constant Basis as a Regular. Miss Ashea which is always always a joy to order from an has a great attitude and work ethic I Probaly would give the rating a 2-3. I Love my Mornings and really dislike any Negative Vibes Given by People who seem to not enjoy there work environment in the Morning Coffee areas and was Appalled of the Acting manager. Im sure i can speak for all of the Regulars when i say..Miss Ashea should have and should Be manager. Probaly will limit my visits as long as this Larrissa Lady is Managing sorry to say.
Regular customer here, but have had an order issue 3 out of the last 4 times i’ve come—including having to go back to the store after getting home to fix the issues. You pay a premium for convenience and service, but, when you don’t get it, it’s not worth it. Plus, they’ve gotten stingy with the their lox the last 6 months where it’s not worth $7 anymore.
Cute little shop, horrible food quality. I ordered a bagel sandwich to go & when I opened it later that morning I found out that it was filled with spoiled spinach & old veggies.
The sign says they open at 5:30am. 6:20am... lights still off. When I knocked on the door, the guy behind the counter flicked me off!Life time customer turned, never again!!!!Gross!
Clean nice people ! Great Bagels! Yummy! Creme cheese there is unlike anyothers.
Best customer service ever! I had a to go order for our team - coffee, bagels, other treats - and everything was great. Definitely coming back.
Today I took advantage of the BOGO on the super Nova. I was given a regular Novasandwich. I had already got home and found this out.I returned and a young lady made everythingall right. Her name was Audrey.Bottom line, I received what I ordered. Two for one at $13.00, and then some!I will keep going to Einstein’s/ Caibou Coffee.My location is Logan and Alameda.This left a great taste in my mouth😊Dan
Clean place. Nice bagels and coffee.
I love caribou and frequent this location often and have no issues when they’re open, however the last 3 times I’ve tried to come at 6:15am it’s not open yet! Super frustrating that it’s supposed to open at 5:30 and they can’t get it open by 6:15!!
Love the coffee here. They are very generous with the shmear on the bagels just to warn you. Very friendly staff.
This place is always disorganized. Even if you are just getting coffee it takes awhile and then you have to hope there is coffee, or at least coffee that isnt stale. They have also giving me the wrong order before. There always seems to be a couple staff just standing around with no idea what to do. Maybe they just need to be trained better because their are certainly better coffee places in the area. Dont think I will ever buy coffee or anything from them again.
The bagels and cookies are fresh and tasty, and the coffee is delicious. Its a friendly store and they have excellent WiFi.The locations is excellent and they have plenty of parking.If I am craving for a bagel I will most likely visit this store:)
The staff is very friendly an knowledgeable.
Very good for breakfast or lunch. Like the sweet potato bagel with hummus. Quick lunch
Ive never been here when I have to wait for my order, good and easy parking, and a nice alternative to Starbucks. I like the different coffee options and convenient location.
A great franchisee of Einstein Bros Bagels. Everything tastes great and they have a good staff. I love the whole in the wall bagle place but if I have to go with a chain this is the one.
Great farmhouse bagels and caribou coffee.
This location tends to be busy in the morning and slow during lunch. Ive seen better service at other Einsteins but its not horrible. Order the no wait bucket if you are in a hurry and need some for the office!
The service here is quick and I like their bagels & iced coffee so you get a star high five.
Solod fusion of caribou coffee and an Einsteins bagel. While the Food and drinks are predictable, its the dacor that is exceptional. A 10 person table lead me down a rabbit hole to discover who made it. After phone calls with management, regional administration, and corporate office... it was discovered that a company back east Wood in the Hood made the table.
Though they offer many variations on the traditional bagel that can be fun, all of their cream cheese is whipped, which isnt my favorite. I would definitely choose Brueggers if it was between the two!
What an amazing store. Delicious coffee and such friendly people serving it, JUST WONDERFUL
Normally theyre friendly and the coffee is good, but its really disappointing to walk in to an open business during open hours to an apathetic were out of coffee.
Awesome coffee at a reasonable price.
Good food and a nice atmosphere. Quick service as well.
I have been here 3 times and the 3 times they have managed to screw my order. 3 times i have ordered a turkey bacon avocado bagel on potatoes roll with extra pickles and first time they gave a breakfast sandwich, second time they did not add bacon or pickels on bag, third time the no avocado or bacon and different bagel and no pickels either. Have not been disappointed with any other location. But this one def not my choice anymore.
Today was certainly the last time Ill be stopping by here on my way to work. Was late to work today because a bagel with egg & cheese took 27 minutes from order to door. Thankfully I have a forgiving boss. First restaurant review Ive ever written, quite disappointed with the sandwich itself as well. This place needs upper management to come in and observe the chaos. Out of more than 60% of all bagels by 730 am, and 27 minutes to get a sandwich. Fail.
I arrived at 6:30a on August 16 and they said they were not open yet. Ill find another shop for my future business.
Since theyre now doing Caribou Coffee, theyve stopped offering fountain soda, which is a big negative for me as Im not much of a tea or coffee drinker
Always good food and good coffee at Einstein bagel and Caribou Coffee..
Good little bagel and coffee shop. Friendly staff. If wasnt so corporate, I would give it 5 stars.
Margie and I just did our first Google+ morning Hangout On Air from Einstein Bros Bagels here in Denver. Much thanks to Erin for the great hospitality and awesome service!WiFi is fast here and we were able to do our morning G+ show live via Google Hangouts.Be sure to drop by in the morning and Hangout with us on G+ and look for our Gplus Buster Jeep on the parking lot :]
Farmhouse w 2 eggs came out dry with Zero eggs. Horrible
I love their food, I just have bad experience today. Been waiting for my panini for half an hour that they already burned it. They make it up for me though. With a piece of cookie. 😣
Loved my nova Lox bagel!
Love caribou wish there were more locations!!
Needs to have cleaner bathroom and more friendliness behind the counter between the staff.
Fyi they dont have fountain drinks anymore or outside trash cans... Bacon or ham was Extra salty couldnt even enjoy it.
Great bagels and friendly staff. Good weekend deals
Just an Einstein that serves caribou... not an actual caribou. Glad I drove across traffic.
Consistent food quality but always seems like the wait is longer than it should be even during off hours... worth it if your not in a super big rush though!
Always kind and they remember me. And they have treats for my doggy.
The employees seem to be a hit or miss. Some look like they love their job, while others look like they never want to see another bagel again......
Great bagels, great coffee, great environment.
The coffee is okay. The staff is friendly. But they let the coffee get old and cold and the food is unhealthy even by higher end fast food standards.
The staff was courteous and professional.
I love Einstein Bagels and Coffee, but this location tends to be understaffed too often.
Fast service, friendly staff, cozy seating
I just ordered the no wait bucket and got it really fast because i was getting late from my meeting
Poor redesign with loud obnoxious sound reverberation. Boo. Ill go elsewhere.
Great coffee and Farmhouse bagel was the best
Understaffed. Expect to wait awhile. They were apologetic though.
Quick, friendly, reasonable prices, good quality
I dont like it since Caribou took over. ☹️
Decent food but very disorganized... Expect to wait a little.
Convenient and quick, not like old ownership
They were out of my bagel and only offered substitute as solution
Went their yesterday through and was spoken very rude to. So i just left.
THIS IS EINSTIENS FYI
Quick and easy when it was relatively busy
Great bagels...and coffee
Joe was awesome
I just wish the coffee was self served like it used to be.
Yummy food
It was delicious
This place is being remodeled fyi 10-10-16
Good service, fast and easy
Meh not the best
Not a Caribou.
Great coffee and food
Great 😉
Yummy bagels.
Very friendly and fast
Very fast and delicious
They need to keep the bagels in stock
Would recommend
Service is terrible. All three times were a joke. I wont be back.
Always good
Busy in the morning
Standard ones bagels.