Bad customer service no welcome at all and One of the worst store which sells very low quality parts
I called a Nissan dealership to replace a part on my car, I was passed around to 4 different departments and NO ONE could help me. I called Certifit and spoke with Alejandro the WH manager at Certifit and he was nothing but exceptional! He knew exactly what I needed, he allowed me to send a picture to him to make sure it was the correct part and was very knowledgeable and unbelievably helpful! He was incredibly nice to speak with!Thank you so much Mr. Alejandro!!!!
Great. Amazing price for what I needed. Extremely efficient fast and great service. If I ever need car parts again I will go back 100%
July 1st. 2021 no mask mandate, told by a grumpy lady at the counter I had to put a mask on to enter, while half of their staff is not wearing a mask while helping customers. I asked why they didnt have one she said cause they work in the warehouse ?? if you dont make employees wear masks why do your customers??
They sell the worst quality parts I have ever seen in my life when the parts damages in store they don’t replace but they want their money fully
If youre looking for aftermarket body parts this is the place to go most of their parts fit perfect for Budget price very knowledgeable staff and very rarely let me down.
The people and service are great but the parts don’t fit like factory. Funny because their name is Certi-Fit but nothing fits 💀. Spend the extra dollar and buy OEM and save yourself the trouble.
This place is always busy they handled it very well. Very professional and I have never experienced the problem with any thing I bought from Certifit. The only thing I can add is that being so busy sometimes the staff can be short with you and sound a bit repetitive perhaps a little sincerity might put them over the top however, cant really complain at all
Very poor customer service skills.
I needed the tail lamp assembly for my 06 Highlander and didnt have time to wait for it to be shipped to me.Certifit was suggested by a person at AutoZone and I am glad he did.I went directly to their location and picked up what I needed.Having been in auto industry on and off over the years, I am surprised Ive never heard of them.If you have trouble finding a part, call these guys at Certifit.
A good place to buy parts for cars,in the delivery area the employees are super nice,friendly and helpful but at the counter the people answering the phones and helping you to find the part are always rude,you call asking for parts and they said they have the part on stock and when you go and try to get the part or order something they said,Oh we dont have that part on stock,i dont know who told you that but we dont have anything for that car or truck,so its just a waste of time driving all the way there for nothing!!
Walk in to be told I have to have a mask on.... By a clown not wearing his mask!! Place is a joke, parts are always damaged, counter people are rude and even if youre the only MF there, you you are still stuck waiting for ever.....
Would give zero stars if possible, if youre looking for customer service and quality they have neither. Ive bought hundreds of parts for my small shop and everything they Ive purchased from certifit, doesnt fit, I guess their nickname is true sort of fit is true. The last thing I bought was severely damaged and they refused to return it. Buyer beware!
Horrible customer service...Not welcoming at all..
Great customer service
Super helpful staff, and they have most parts you need!
They were perfect fast friendly perfect fit
This place has Auto Body Parts. It beats a day at the junk yard. Call order your parts. Go pick up. My husband has told everyone about this place.🤣🌹
Yes they are extremely busy most times, calling isn’t the best option just go to the physical site and order there. Way better then waiting around an hour to 2 hours for the phone call. Just 30min to an hour for your parts when you order there. Depending on how busy it is. Remember they will put you on hold don’t expect them to get you right away. They are working very hard.
I am not sure why all the negative comments. Although I must admit I was reluctant to purchase an item but I did anyway...glad I did! I called to inquire about a replacement mirror for my sons car and the representative was extremely nice. I went to the store to pick up my item and was greeted immediately and kindly. My will call wait was less than 10 minutes. Keep up the great work!
If you want a product that’s damaged go ahead and order from here
Very poor customer service. When you tried to call them, they put you on hold for over a hour and never come back to you. When you tried to call back, they say to busy to take phone calls and put leave you hold for a very long time . Very very poor customer service. dont deal with this company. They WASTE people time. Go somewhere else that has very good customer service.
1997 honda civic
Cannot fully relay on them
Great prices for good aftermarket parts. Be prepared to use some elbow grease as they don’t always line up perfectly but for the price you can’t really complain. Service is always astounding.
Has all the parts I ever asked for, it is just a waiting game once you place the order. Always check your parts before they leave the door because once they do there is no exchanging it!!!!!
Got all my parts ..fast and friendly service...
Busy, busy place...counter employees all very friendly and helpful but after you get your item, theres no help to get it to your vehicle. I find some items hard to handle due to size, so it would be nice to have help with that.
Jean helped me get my part from the store in salt lake city...Without having to pay freight charges.Im a satisfied customer 😀
Great place for auto parts (new) and at a good price.
I am writing a review from Jonnis Automotive Repair. We here as a small business order body parts from this supplier fairly often. Every single time we order parts from this source, they end up selling me different parts. Not only different parts but when we call and explain they sent different parts, they alter prices to a significantly outrageous sum. CERTIFIT AUTO BODY PARTS ARE EXTREMELY UNPROFESSIONAL!!!
One of the best places to get cheap car parts
They have the parts that I need, every time. The counter people are friendly and knowledgeable. Service is quick and easy. Ive never had a problem with anything that Ive purchased. I recommend them highly.
They sell car parts for cheap. You get to choose two things, good, cheap, or fast. Certifit is good and cheap. They are slow as hell. Such is life. Great store though and staff was knowledgable and attentive to detail.
Cheap parts cheap service ordered a hood a week ago we are a business they said it would be delivered friday we called for ETA multiple times they said absolutely no worries it would be delivered Friday end of day guess what its Friday end of Day and they are closed my customer now has to wait another three days till after the weekend. Will never do business with them again.
Their inventory is good and fairly priced but not a quick place, plan to be here for at least 30 min
Fast and reasonably priced.
Awesome quick hot muy back bumper!!😋⭐👍♥️⭐⭐⭐⭐⭐⭐⭐⭐
Great customer service!
Dont waste your money on the cheap, and I mean garbage parts, that they sell. I bought new side mirrors for my van in April, the glass was so loose after a few weeks, I had to get them replaced. They didnt have the same mirrors when I went to exchange them, so I had to spend more money on a new set. Here it is, eight months later and the hinge part of the mirror, folding mirrors, is so loose the mirrors shake and are almost useless, just left the warehouse and they told me they will only replace them for 90 days from time of purchase. Their exact words to me to bad, I dont know what to tell you. Stay away!
Certifit is the place to go if youre looking to save money on parts for your vehicle. Sure they are busy, but its because everyone else already knows that this is the place to go for parts. The staff is friendly, efficient and helpful, but Andre is by far the best. He is always very knowledgeable and takes the time to make sure my order is correct, even though I know how crazy busy they are on a daily basis. Their customers need to realize that they are handling a very high volume on a daily basis. Customers need to be patient and appreciative that they have the staff to put up with these rude, and ungrateful people and that they are able to save money and get parts they need at such a great discount. No other place in town can compete with their prices! I highly recommend this place, and have used them almost on a daily basis for almost 8 years.
For one thing I didnt have to wait a week for a headlight
Great place to pick up parts, quick and easy with nice staff to help you.
They get the job done. Good people.
Good place to buy car body parts
Waited an hour to be told the part was on the dock and will not be unload till Wednesday of the following week. I have had many projects that I have used them for. But never was it so painful to wait and then be told that they dont open their packages till the following week. Hope they get more help😞
Great service, very efficient, and awesome staff. Welcoming environment. They had what I needed, and for a solid price.
It is real agood, you can find anything car parts .
Loved my experience here. Got in got the part I needed paid and got out. Ill be going here for all of my parts and accessories for now on!
Dont waste your time, rude and no help at all. Make you feel like your wasting her time asking questions. Just order your parts on line
Usually busy but at noon it was empty for once. Car body parts are easy to get. They dont go into hardware or mechanical parts.
All i need to repair my vehicle.
Quick service and knowledgeable staff!
In spite of other reviews, I took a chance and was rewarded. Was told three times to check the parts, which were fine. Took about twenty minutes from when I walked in. Everyone was friendly and helpful. I now view most of the negative reviews as coming from fearful competitors. The prices are that low.
Good quality after market parts at a reasonable price 👌
Called a few days prior for a Toyota Tacoma hood. They told me it was in stock and they would pull it aside. I take off work a few hours early to drive to the other side of town. I get into the lobby and am helped right away; They get my name and say the part will be right out and I can wait in the lobby/parts receiving area. So far so good. But then after numerous others come through and get their parts, I am still sitting. After 20 minutes I go back to the desk and ask what is going on. They look into the computer again and say the part was pulled and they would check on it. The gentleman comes back several minutes later and tells me their computer made a mistake and the part was damaged. I ask if I can see it anyway, so another 10 minutes go by and they pull the hood out. It doesnt have major damage, but still not something I am willing to spend $400 painting. They offer me $8 off.... EIGHT DOLLARS? OK... Id rather order another one. The guy tells me that isnt possible, and I would have to keep checking for when they get one in and it will take 3-4 weeks. And even then I cant even get a call... this is 2016 and we have the technology!I give them two stars instead of one because everyone was mostly pleasant and no one was outright rude to me. But the company itself and their practices? No thanks... I dont need cheap parts that bad.In the end I left and ended up ordering a genuine OEM part for many many hundreds more. But I think in the long run Ill be happier with the product, and I wont have to waste several hours of my day to not get the part I was told was in stock and ready for pickup.
+Always have had what Ive needed!!!🚗🎶
Good prices and new!
Excellent service !!
What a bunch of crooks. They secretly push damaged products on you without disclosing they are. They hope you dont check and have you sign the bottom of ticket. There is two boxes you are to check. I didnt check either. What a bunch of POS. I dont stereo type but they live up to the reputation by whom they have working behind the counter. Spent $235 for a dented hood.
Good service
I bought a hood and i opened it and it has some dents, i called today and they told me that they cant return any parts that has damage . he told me that every single time a customer buy a part they tell him or her to check it before leaving to make sure it is perfect, unfortunately that wasnt the case when i bought it and they didnt tell me to check it before leaving the store . avoid this place at all cost, people at desk have no respect for customers and management is all garbage
Best place to buy new aftermarket parts for your car and excellent customer service ever thanks guys
Currently sitting in the lobby and have been waiting 30 min and not ONE person has said a word to me or explained to me why in the world this is taking so long when I called last Thursday and they told me they would pull the parts and have them waiting for me. Absolute worst customer service I’ve ever dealt with
Gave me a damaged hood and when I tried to return it they wouldnt take back because of damage which I hadnt even used. Recommend going to a junk yard for parts instead. Much more cheaper
Quick pickup of a mirror with putting it in will call frist.
They have good stuff and at great cost but their customer service sucks also when you order a part hours before pick up they took about an hour an half to two hours I think there was three other people in front which took forever. They need more staff or they lose more money each in my opnion
Not enough help to long of a wait i praise the people trying to do a good job. If you call 15 minutes waiting on phone not good. So i will go to lmc
Damn that line was long!! Have your info 100% accurate or your wasting everyones time!! Got the right part for the right price.
The worst customer service ever. Dan the manager is super arrogant will not stand behind his parts or employees shipping the correct parts. The parts themselves hardly ever fit made from the worst Chinese crap in the planet. Id highly recommend Keystone or salvage yard for fenders, hoods, ect. their parts are far superior, customer service is fantastic.
Form V STAR COLLISION REPAIR LLCGreat customer service, we recommend you us Certafit !
Very helpful! Great experience.
I called the main number to the Denver location. Some guy answered and acted like he had better things to do. I asked if they had the LF and RF Headlight Housing for my truck. The employee stated that they were fresh out. It will take 3-4 weeks to get more in. I doubt that those are on backorder. Ive used these guys in the past, but will definitely go with Keystone in the future.
Trash of a place! Do not buy here. Their parts are cheap materials. I tried returning a hood they sold me, which they me the wrong one, and wouldnt give my money back because a sticker was missing. They never told us to watch the stickers or that they were even there to begin with. Horrible customer service.
90 bucks for tailites, I can wait 3 days off the net. By waiting 3 days, I got a savings of 60 bucks. Way over priced, extremely rude Customer Service. Way to F*$% the Working Class!
A very good place to buy parts most of the time they are cheaper then used!
So... Do you guys want to sell parts? You have to hire staff if you want to sell parts. Understaffing causes unhappy workers, who give poor customer service and make your customers go elsewhere. As large as you are, one would think this wasnt news. Ill be taking my business elsewhere.Put on hold for twenty minutes, finally hung up. Called back, was asked to be put on hold again, I said that I was just on hold twenty minutes and the lady said it will be twenty more minutes, Im alone, I have six people in front of me and nine lines.
CHEATER AUTO BODY thanks you for your business.and excellent customer service
Slow, some products dont fit well, sometimes better to go with dealer for perfect fit and alignment.
Extreamly slow service. Had to wait 20 min for one part to be pulled. You were able to see employes sitting down on their phones.
Good customer service but they just need to be faster.
I cant believe a company the size of this is under instructions from corp. to turn business away @ 5:02 when they close @ 5:00 and was expecting the customer and due to traffic was 2 min. Past . The word to describe people that work there is lazy. To summarize it would be over paid clock watchers
Horrible customer service. Horrible wait time. By the looks of the very unprofessional staff, this place is un organized.
Fast friendly place for parts. Used them more than once. Ill keep coming here.
Great service had the right replacement parts that we needed for are vehicle
Cheap for a reason! I ordered a bumper for my 2012 Elantra and they told me they would deliver it for free, which made me happy. It was delivered in flimsy plastic wrap, but I (stupidly) assumed it was undamaged and would be fine. I had my body guys put it on. After it was on I noticed there was a crease in it. I called certifit and they told me that I would have to take it off, bring it back, pay a 20% restocking fee, and theyd give me another one. I said cant you just give me a slight refund to my card for the crease? Nope, I would have to take it off and bring it back to the store for the manager to inspect before a discount could be issued.This is very disappointing and I will not be doing business with certifit again, cheap or not. Poor customer service, management is unwilling to help a customer for their shoddy product, and not really many apologies for my trouble considering the money already spent.
WAAAAAYYY CHEAPER THAN WHAT I WAS GOING TO SPEND ON THE WEB. As a truck driver Ive passed that a 1000 times more than ever because Im a contract driver @ the warehouse across the street and I never really paid attention to what Certifit was. This is my NEW AUTOZONE
I got a bumper and some lights for my truck for a good price
Awesome fast friendly service. Highly recommend
Great place for new auto body parys
Ive never had a problem. Bought a new bumper and left headlights for cheap. Saw all these negative comments and am dont agree but maybe i should be careful next time
You cant beat their prices. This place is great for getting body parts to fix your vehicle.
Had the headlight I needed at a reasonable price. Still pricey but far less than the dealership.
Fast and cheap. Very pleased.
Buy Parts here all of the time very prompt and knowledgable staff the only thing is that they put you on hold way too long
Great prices and helpful, experienced techs!
They are very slow in answering phones or delivering your parts when you need them. When you physically go to their location you will see many employees on their phones not doing anything to help customers.