user
Pro Care Collision LLC
2751 Old Alton Rd, Denton, TX 76210, United States
Appearance
Pro Care Collision LLC
Comments
Sc
Review №1

Five stars to Dylan Martin and Joey Ellis at this location for getting my wifes Mercedes back to her four days early! The whole process with this Gerber shop was smooth and effortless for us. We have a custom color that Mercedes does not use a lot and the color match is spot-on. The finish work is flawless. Bet you couldnt tell it was repaired; looks factory fresh! If you need body/paint work done, this shop should be your choice.

Fl
Review №2

They have suc w wonderful costumer service. The lady in the front desk is very sweet and nice and the technicians friendly. They are very well organized (unlike Caliber Collision) and they call you every Tuesday and Thursday to give you updates on your car. I highly recommend Gerber Collision

Ro
Review №3

Place is excellent. Fixed car perfectly and dealt with insurance. In out & done.

La
Review №4

I had an idea for my car to change the caps on my wheels. There was a blue M in the center for the brand. Being that my car is black and my accent color is purple, I wanted it gone. I told Sean my idea and he was happy oblige and make the caps black. Next, I wanted to paint the calipers purple, just for the peek of color. Sean and Dylan worked together to givee the Mardi Gras purple, since Im originally from La. I was floored! Meredith and Lindsey run the office with precision on support and timelines. After the idea of the calipers, I wanted to chrome delete. They dont offer a vinyl service, but I found someone who did. Once that was completed, they blacked out my emblem and that was the piece that made all of the chrome delete come together! These guys go above and beyond and when you allow their creativity to flow, you are not disappointed!

Di
Review №5

Absolutely wonderful. Customer service is top notch. Friendly staff. Very knowledgeable and caring. Took great care of me.

Am
Review №6

Words cannot express how much they assisted me in a time of need. The owner and staff took care of my vehicle at a price that was affordable. They were efficient and my vehicle looked brand new. I highly recommend Pro Care Collision because they really care about getting the job done and making the customer happy. I will never take my car anywhere else!

Fo
Review №7

Had to get a few pieces painted on my car as well as an install and they got me in and out very fast. The paint work was better than I could’ve imagined and the install was perfect. Definitely recommend pro care to anyone with car needs/ problems!

Ka
Review №8

Super fantastic staff and quick work! Building is clean and the office cat is good company. He’s pretty cute, too! 😍JD is very informative and they are all so easy to communicate with! The job is done and Christian Brothers said the repairs under my car were perfect! Alignment was easy. Thank you, Pro Care! Customer for life should something happen!

Ni
Review №9

They really know how to treat people well! They were kind and communicated very often with us on the timeline and exactly what they were doing to fix our vehicle. The repairs to our vehicle were done quickly and it looks brand new! Great people to work with that go above and beyond! Thank you, JD & Team

Bo
Review №10

None of the staff wear masks, very unprofessional. I walked in today and decided not to do business with you due to this reason. If they aren’t willing to wear masks at the front house I highly doubt they sanitize vehicles before returning them to the customer. These people are spraying their nasty germs all over your interior don’t do business with these people.The owner claims any bad review is “fake” I never reviewed an estimate because I decided not to do business with you whatsoever. I’m not a fake a person!

Jo
Review №11

These guys do a great job, and at a very reasonable price, even for work not covered by insurance.

Wi
Review №12

Always great work and they stand behind it.

Na
Review №13

ProCare went above and beyond to diagnose issues with my car after work had been performed on it. They were very professional and persevered to find what was wrong. I would recommend them and will use them again.

Di
Review №14

My neighbor had dinged up my car in parking lot and long story short I ended up getting an estimated check from the insurance company that was way less than what it actually cost to fix. This location had communicated with the insurance for me to get a better estimate and had my car fix in less time than expected. They also informed me of every update they got from the insurance and the repair. I highly recommend coming here for any car repairs

Gr
Review №15

Pro Care Collision went above and beyond, we needed the car back quickly for my daughter to leave for college and they got it done in half the time expected. Very professional and super friendly, highly recommend!!

Sc
Review №16

I took my vehicle into Pro Care Collision repair with a dent in the hood. They provided a good estimate, and they did great work. It was returned on time and the car was clean. They called me while it was there and provided status updates on when the car would be completed. I recommend them.

Ja
Review №17

I took my Lexus IS350 to ProCare collision recently to have my rear bumper repaired (got rear ended). Turned out to just be light body work and a new paint job on the bumper, but their professionalism and promptness is something to write home about. These guys have set the bar for customer service. The staff is friendly and knowledgeable. They gave me information on when to bring my car in for the best chance at an expedited return. And they delivered. 10/10 will recommend to friends and family.

Ru
Review №18

These guys and gals are the best!

Da
Review №19

Great Service! They came in well below what I was offered for a settlement. They had a very clean waiting area, my kids pet the shop cat as we watched TV Land and drank RC Cola, JD was super nice and helpful and my car never looked cleaner after they got done with the repairs and complimentary car wash and cleaning. Hope I am never in a wreck again but nice to know these guys are just down the road if I need repairs again. Thank you!!!!

ke
Review №20

I can’t say enough good things about Pro Care Collision and their team. Over the holidays my son was in an accident that left his truck in quite a mess so we took it to Pro Care and they not only did a fantastic job making it look like new, they helped us through the insurance process, kept us up to date on every step and answered and questions we had big or small. Meredith that works there is a superstar and I highly recommend them if you are ever in the need of collision repair

Mi
Review №21

Great experience!

Ga
Review №22

Awesome service and very punctual in their professionalism and quality of work. Even delivered my car to me when they were done!

Jo
Review №23

Great body shop. Fixed a massive amount of hail damage on my car. It looks brand new. High quality work. Great communication.

Ma
Review №24

I had my front bumper replaced there a few weeks ago. JD took good care of me. He insured the job was done quickly, very professionally, and at a fair price. I highly recommend Pro Care Collision.

Al
Review №25

I couldnt be happier with Pro Care. Everyone took great care of me customer service wise. I took my car in and 2 weeks later was able to drive it away looking BRAND NEW. J.D called me often to keep me updated and handled everything very professionally. I even got home with my car to discover that they put my plates on my car for me (they had been sitting in the window).Hopefully Ill never get hit again, but if I do Ill definitely be bringing my car back.

Ru
Review №26

Very friendly staff and they went above an beyond to take care of my minor issue. I highly recommend and will definitely be back.

Ph
Review №27

Never do a bad job and paint blend was perfect.

St
Review №28

Quick and professional. Fair pricing.

Mr
Review №29

AVOID THIS SHOP AT ALL COSTS! GO SOMEWHERE ELSE!I brought my car in to have hail damage repaired. I was initially quoted that the car would be ready in roughly 2 - 3 weeks. I’ll give a little slack due to the amount of hail damage my car needed fixed, but 3 months to fix body damage is absolutely ridiculous.Not only did the work take forever, but the cost to fix it ended up adding 50% more to the amount than was originally quoted. Final price was in the 12k area when 7-8k was originally quoted to us. Luckily my insurance covered it, because I would have either asked for my money back, or I’d be in the middle of a civil suit otherwise.On top of this, when I picked up my car, the interior was filthy. You could tell they tried to clean it, however, I knew they used an old rag not only because of the filth, but because I found the oily, greasy rag stuffed in between one of my seats. Not to mention half of the interior plastic was busted or not connected.Absolutely worst choice to go to to have your car worked on. Avoid at all costs, because you’ll save so much time and money if you do.EDIT: I am a very real customer, however, I choose to not put my real identity on the internet...

Da
Review №30

If I could give a lower rating I would. If you have the option not to bring your car here then PLEASE DONT. Unless you want your car to sit in a lot for MONTHS and be returned to you NOT COMPLETED, then spare yourself the time and take it anywhere else. These people say they care and understand but thats just the obligation of customer service. The actual service they offer is terrible, and Im certain half of the people here dont know what theyre doing. Screw this place!

Ma
Review №31

Very nice people. Let us get my moms purse out of the car. Did us a huge favor! Thank you guys!

Ga
Review №32

Pro Care Collision replaced a rear bumper that was damaged by a car transportation service. They worked hard to overcome some issues not of their making and did a great job. Customer service was also terrific and the price was very reasonable.

Ja
Review №33

My truck was broken into recently. Terry and JD at ProCare Corinth handled everything. Theyre friendly, professional, and have a lifetime guarantee on their work. My truck looks better than it did before the break in.

Ku
Review №34

When my car was brought in to get worked on there was never a doubt in my mind that the goid people at this company wouldnt give there best work. They would call me to just let me know how things were progressing and what i needed to do and know. They were very professional and dealt with the insurance company without any issues. Also, my car looks and feels amazing!

Sr
Review №35

I needed some body work to be done for my SUV and I approached Toyota of Denton as I trust their advice. They trust all their bodywork to Procare.Having worked in the auto industry, I have a keen eye and need attention to detail. Kevin and team have done a great job with my car, and brought it to a great condition. What impressed me is the multiple quality checks and the small things that show they care. The whole car interior was cleaned and vacuumed.Appreciate your work!!

De
Review №36

They genuinely want to help their customers. I was in a real jam and everyone was so kind. I have recommended them to friends and family.

Ba
Review №37

Such an outstanding job! I am beyond happy with how great my vehicle looks, and how quickly they got it done!Thanks Kevin!

Ji
Review №38

Great service and absolutely top notch quality work, outstanding job guys!

Se
Review №39

Great service. Excellent customer service. Paint repair was factory perfect.

ci
Review №40

Had my car for a month atleast. Should have gotten back within a week, if not sooner. Not a good place to take your car.

Sh
Review №41

Great place to get you car fixed.

Ei
Review №42

Service was efficient, work was impeccable! Price was fair, staff was friendly! Completely satisfied!!

Be
Review №43

They are the BEST! Highly Recommend!

Jo
Review №44

These guys are great to work with every time I stop in!

Ci
Review №45

If I could rate this place less than 1 star, I would. If you leave car to be repaired, this place will break something else and then charge you to fix. Will keep your vehicle for weeks with no contact. Horrible.

Ka
Review №46

GREAT shop that does amazing work with a highly knowledgeable staff.

Ja
Review №47

Good auto repair place

Da
Review №48

Had some serious problems with repairs, staff and customer service, but after talking to owner, he resolved them all.

Jo
Review №49

Above and beyond gold star service

Da
Review №50

Friendly people.

Information
17 Photos
50 Comments
4.2 Rating
  • Address:2751 Old Alton Rd, Denton, TX 76210, United States
  • Site:http://pccollision.com/
  • Phone:+1 940-243-1010
Categories
  • Auto body shop
Working hours
  • Monday:8AM–5:30PM
  • Tuesday:9AM–12PM
  • Wednesday:Closed
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:8AM–6PM
  • Sunday:8AM–6PM
Accessibility
  • Wheelchair accessible entrance:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
Similar organizations