They do a good job, but are to expensive. Found the same parts on line for a lot less than they charge. Good work but greedy

Wow after years and years of them doing my oil changes and small.jobs for me I even brought my last 2 vehicles from them they ripped me off bad on a fuse problem on my jeep. Which I ended up fixing myself. A blown fuse which they said was fine in writing which cost me over $200 tried to resolve today . After service Mgr came back and forth 3 times I was so upset I said do I need to go to small claims Court he went back up front and said since you said that we are no longer talking to you you have to leave this is how they treat the little guys that make them rich. Never again

Very helpful salesman. Excellent customer service

Our car buying experience with Stykemain Buick-GMC was great. The whole process was smooth and hassle free. The entire staff was very knowledgeable and polite.

Everyone at the dealership were friendly and very welcoming. All our paper work was ready when we arrived at the dealership. They explained all of the vehicle features and asked if we had any questions before we drove off with the vehicle. What we liked the most everyone thanked us for our purchase. Great people to work with!

Of the three different dealerships I have bought cars from in Ohio, this one is by far the worst. Once they get your money, they do not care to help you. They wont resolve issues that they caused. Because of their inability to listen, they override my request as to what address to use on my title and now I am stuck making payments on a car I cannot drive, as they cant extend the date on the paper tag and I cannot get a plate, even though I m required to go from one state to another to figure out this titling issue. Also, I am going to have to come out of pocket for more fees. I was told their hands are tied and have been given no other assistance. Additionally, I had made numerous calls and left messages only for them not to be returned, so I had to go in person just to get information. They gave me inaccurate information since the inception of the sale and I have been dealing with the consequences ever since. I am not supposed to be making 11 hour trips while 8 months pregnant, nor do I have the funds to pay for a car I cant use while spending money on travel and to include unforeseeable yet avoidable fees. Do not give them your business. Christys is a much better option and they actually care about you even after they already received their money.

The staff were all so friendly and helpful and took their time explaining all about the car and the paperwork. Very professional.

Service department was more than willing to work with my odd schedule and get my truck in and out

Colin Sabins was one of the nicest, easiest to talk to salesman I have ever dealt with at any car dealership. Made my buying experience enjoyable

I went in today to trade my 2011 Dodge Journey and Tiffanie definitely made sure I was able to drive away in my new 2017 GMC Acadia. I’m in love with this car. Ethan also made sure it was able to happen. Thanks so much Stykemain for helping make this happen.

Excellent service from the Stykemain team. I was recently in a wreck in a car and wanted to look for a truck. Tiffanie Valdez helped me find the perfect truck for me and my kids. After a few test drives and a look at some numbers, we found that the 2017 Chevrolet Colorado was the best fit. I definitely feel a lot safer and happy. Thank you Tiffanie and the rest of Stykemain!

Very satisfied. Disappointed with chip shortage no new cars in to trade. Lease. Or buy.

Great service and white glove treatment was very nice.

They are dishonest and do not care once you spend your money. Do not waste yo time. They even like to lie in the replies. Please go to Christy. They do not accept accountability for their mistakes and will not assist you to correct them. You’ll get a quicker response writing a bad review than you will get from calling.

Absolutely abysmal way to treat a long time customer. A standard service to fix an air leak resulted in the technician cosmetically damaging my rim. I have called and e-mailed Stykemain a dozen times for any resolution. with ZERO replies. Do not give them your business. Update. They did make good on the repair.

Tiffani was very knowledgeable and professional! She did not pressure me into getting anything and was very helpful in the choosing process. I received a fair value for my trade-in

The employees there are friendly and helpful.

I bought a used 2015 GMC Sierra from Stykemain Buick GMC. On the second day of owning the truck the battery was dead (a bad cell) and needed a jump start. Jump started the truck and fried relay board and ecm. I am now expected to pay out $1275 for the repair of my new (used) truck. Coming from a dealer, the battery should have been properly checked out prior to sale....now i am wondering what else did they not properly check. Stykemain, you have lost a customer for life and not ever a good referral. You could have worked something out to keep a customer happy. As of right now I have had the Courtesy vehicle longer than my truck that i bought.

Ive had my vehicle serviced here for long enough now and all I can say is Mike in the service department is awesome. Great experience when dealing with him and the entire staff. Thanks for always taking good care of my vehicle.

They were very flexible with my schedule.

The oil change was fine but the price for the recommended repairs was astronomical. After a quick google search of typical prices for services I found that the high end of average was less than half of what you were trying to charge. I took the car elsewhere and had the repair done for the average price. Also, a couple of the repairs suggested were not needed after I had someone else look at it. There was also someone that I overheard in the dealership using a very condescending tone toward the employees. I will not be returning either for service or new vehicles.

I stopped in to this dealership to have a look at a truck they had on their website. The salesperson I dealt with was very professional however I was treated horribly by the finance manager and the sales manager as well. I ended up purchasing the vehicle and while conducting business, staff members who were privy to all that had transpired the days before, also treated me poorly. Their treatment was very disrespectful, it prompted me to not only contact the BBB but also to write this review. I hope someone at this facility takes notice and action so that another person like myself doesn’t have to be made to feel “less than” and deal with such inappropriate behavior and condescension.

In October 2020 I drove out of state and purchased my 2021 GMC YUKON. I live in Arlington, Tennessee and there were no dealerships locally had the specific color, model, or features I was looking for. So after returning home and realizing my vehicle was very technical, I attempted to contact a couple of my local GMC dealerships to get assistance with learning and operating all the cool features. No luck!!!! I must say, I had become a bit frustrated and irritated being that no-one knew or was available to assist me with learning to operate my vehicle. So finally I headed over to YOUTUBE UNIVERSITY. After watching several YouTube videos, I ran across Ethan STYKEMAIN at STYKEMAIN GMC 646 miles away in Defiance, Ohio, demonstrating how to properly use the fire stick with rear-media system . So of course googled the dealership and left a message for Ethan to contact me.Unlike most car salesmen, Ethan Stykemain was very honest, helpful, and straight forward and his communication efforts were beyond my expectations. Ethan made sure all my questions regarding the rear media entertainment system and vehicle features were taken care before we ended the conversation. I can truly he talked me through set up timely and professionally. I believe Ethan deserve every opportunity to be appreciated. Once again thank you STYKEMAIN GMC for having an sincere and genuine employee, I truly appreciate his efforts in making sure my understanding was a priority.

I had very pleasant buying experience on purchasing my F150. The staff is very friendly and willing to help. If you are in the market for a new vehicle definitely give Stykeman GMC a try!

We were very comfortable, confident in our choice. The video about the truck we purchased was done very well. It made the hour + drive worth it. Everyone that helped was very friendly. Our 5th wheel looks great on it & we cant wait to go camping

It was easy to make an appointment that fit my schedule. The receptionist was very helpful. Also, Dylan kept me informed of the progress and needed repairs....

I am getting older and decided the time was right for me to start to take advantage of the newer safety features on the newer vehicles. My kids all live over 2 hours away and to visit them I am on four lane quite a bit. I wanted to take advantage of lane assist, blind side driver etc. I found a truck I liked and we were able to work out a deal on it and so I am happy that I can now visit my kids and grandkids being more protected with the safety that I wanted.

Horrible service 2 hrs for an oil change! My appt was 845...get there & he said they dont start until 905- why make appts. Never going back

My experience was without a hitch. I bought a new vehicle long distance. Team kept my informed throughout the process.

They allways take GOOD care of me

Friendly, checked and made sure I had everything I needed and gave me updates when my car would be ready

Drove two hours to look at a truck that was already sold. They didnt even seem to care. Do not recommend this dealership.

Very polite, biggest thing they kept you in the loop, very transparent. No surprises

I am a little disappointed in my last two visits...I always ask for the white glove treatment on my car, both times were not completed, the first time the car was not even washed, it did not look like it had been swept at all, the second time, they did wash the car, but it was never swept out...I went home and ended up doing it myself...I feel if you are going to offer a service it should be done...Thank You,Susan Craft

Stykemain went above and beyond to solve my issue.

Long story short I went to stykemains because my pickup had a misfire blinking engine light. They got it in and looked at it got a call a couple hours later great news we found the problem with your truck it needs new plugs and wires. I said great how much will that cost to which they responded $500 with parts and labor. $500 for plugs and wires anywhere else its a $200 tops repair and thats steep even, but due to there being no opeings for weeks anywhere close at any other shops I had them do the work I figured I need my truck for my job I will pay it and just get my truck back and not come here again cause of how expensive and outrageous the prices are for repair. But then I got a call back bad news your truck is still misfiring!!!! Needless to say they then charged me another $300+ in labor to try and HUNT for the problem, you can probably see where this is going yeah I now have a over $800 bill for some plugs and wires and labor and nothing was fixed on my truck its still not running and is in the same condition as when I took it there. When I asked if they could help me with a discount at least since they havent even fixed anything to help me out a bit they refused. They ended up telling me because they couldnt locate the issue which is what they are there to do and should of done they then told me that the only thing they could think to do is to get a new engine and quoted me over $10,000 to do this. I am not doing this and will never bring anything here again for anything I would read the comments on here before u decide to go to stykemains they dont value there customers and there prices are rediculous and astronomical I researched there prices and compared them and they are at least half to three times more expensive then the industry average prices on there repairs. Rediculous $800 out of my pocket for nothing, thanks for nothing!!!!! The sad thing is I use to work here in the service department and thought I would be treated right but I guess even past employees dont even matter to them. Just makes me think about how many people come in for repairs and how many of them get ripped off by over priced repairs and dont know that they are being ridiculously overcharged..

Great Service Team at Stykemain Buick-GMC. I have never been disappointed.

From start to finish, it was a great experience! Zac Weaver was a great Product Specialist. Zac was very knowledgeable about the vehicle I was looking at. Zac answered all of the many questions I had. I appreciated Zacs no pressure demeanor

Thanks for selling me my dream car. Yall was so helpful ...

Good service and communication

Jessica Flory was very helpful in our car buying process! She had the car sanitized and pulled up beside the building when we got there. She met us outside, and showed us the features of the car before letting us test drive it. She helped us get the maximum trade in value for our old vehicle, and was friendly throughout the whole process. She made the car buying process easy and stress free for us. We would highly recommend Stykemain Buick GMC & working with Jessica Flory as your sales representative to anyone who asked.

Jessica Flory was extremely helpful and made buying a car completely stress free! She was very knowledgeable and provided thorough information. She was very professional and also very friendly. Highly recommended!

Fantastic dealership! From my initial vehicle search all the way to driving off the lot with my new car - the staff at Stykemain Buick GMC were absolutely the most professional and most helpful auto sales staff I have ever encountered! I can wholeheartedly endorse this dealership to my family, friends, co-workers and anyone else who is in the market for a new or used car. Special thanks to Luke, Bill and Lyndi for getting me into the exact car I was looking for. Bravo Stykemain crew!

Everything was great, time, staff, communication, and accommodations.

This is my 4th vehicle purchased or leased from this dealership in rhe last 15 years!!

Jess was wonderful to work with along with all the people who helped us. We told Jess what we were looking for and she made sure that the truck had everything we had asked for. We appreciated that she listened to our needs. Jess was polite and answered our questions before we even asked them!! We will come back the next time we need a new vehicle. Thanks, Jess!

You guys did a wonderful job!

We were Extremely Pleased with The experience we had with the Service team as well as The Whole Stykemain Buick GMC Team. We will Definitely Keep Coming Back To This Dealership For All of Our Vehicle Needs

Easy scheduling online, good reminders via text and email before the appointment, free car wash, excellent full synthetic oil change and tire rotation service, plus nice people. I live in Toledo but I bought my Buick at Stykemain and Ill bring both cars here for service whenever I can!

Reached out numerous times over the course of nearly 6 months to process my GAP insurance cancellation. I could not get a response from the dealer beyond one voicemail that I returned to no avail. Save yourself the hassle and shop elsewhere. At the very least, dont buy any additional coverage that theyll try to sell you.

Very poor customer service. After purchasing vehicle and paying for was told if I had any questions please call. I had a couple question and could get no one to return my calls. Sent picture to salesman and Ethan-sales mgr, showing my concern. 3 days later was called and assured not 1 thing was wrong. Told Ethan I was driving to Florida and ask about the title and was told the title was already mailed. Receive almost 4 weeks later. The vehicle has a growling noise since driving to Florida in the front end. On May 20th called and also sent message since I had only driven the vehicle 1200 miles would there be anyway they might be able to help with the repair cost. As of today 6/5 I still have not heard from anyone form the dealership. I know I bought as is and was not asking for the deal to pay for the repairs but possible help a little.W

These people don`t care about people or their time. They only care about themselves and how many cars they can sell in what amount of time. I go through their process and credit app only to be told the next morning they sold the car out from under me. What a waste of a customers time. I would go elsewhere if I were you. There are plenty of other dealers who actually appreciate their customers and their time.

I appreciated the service being done in a timely manner, and Dylans assistance!! Thank You

Polite and helpful salesman. Highly recommend.

The whole process was simple and easy. Everyone made us feel like family. We are very happy we went to Stykemains.

I had coupons to be used, but one of them wouldnt work, but that was totally my fault for not looking at the expiration date! Everyone was super helpful and kind. I had a very good experience!

Stykemains is a top-notch organization. The staff is friendly, professional, and knowledgeable. Always a pleasure dealing with them!

I was in the market for a truck and everyone else kept shutting me down or giving me problems. Nathan and Ethan and the rest of the guys made it happen for me and i couldnt be happier. This dealership sales and administrative teams are awesome and will definitely try their hardest to place you into a vehicle! I would recommend 100%

Worst customer experience i have ever encountered from the service department! My wife took her vehicle in for a simple oil change and now having issues with the vehicle not turning off. Car has NEVER had an issue until it was in there for an oil change. Mind you they tell my wife she has all kinds of issues like filters and things when i just looked at them 2 weeks ago before our vacation. Will never do business with them again! Manager of the service department was extremely rude and very unprofessional!!

Had to get a new transmission (under warranty). Was really glad there was no hassles on that. Also got new tires.

Great service. Quick, easy and nicely done!

Got oil change ...checked over other stuff wipers tires battery ...they did very good most pleased ...the man was very nice and informed on what was done ...also my Clancey got a bath ...thank you again

Excellent service and every attempt was made to close our deal!

I had an appointment for an oil change at 2:45 and left at 4:30??? Why if I made an appointment should it take that long

A+A+A+Take good care of our car

The owner and salesmen were all professional and extremely helpful. Definitely do what they can to help you! Highly recommend this dealership!

If you plan on buying from long distance, dont waste your time... They will waste your time and sell the vehicle to the first person who walks through the door... Its amazing how a serious customer on the phone, ready to buy cash in hand is treated like a disposable tire kicker the moment some other customer walks in... I was first in line they can wait there turn as I would wait my turn.

Fast friendly service

Very happy with the team did an awesome job helping me with the problems with my truck.Very happy with how they handled it

Had a slow leak in left rear tire and they found a nail in it. They put in a plug and topped off the air in all 4 tires, everything went smoothly.

Great as always.

The guy who runs servicing is rude, dishonest, and unprofessional. Ive never been treated so disrespectfully in my entire life. These are not people who care about the community. Do not give them your money.

This particular experience exceeded my expectations! There was technical difficulties happening while trying to arrange for an appointment and they handled the situation very quickly and thoroughly!! Great job

Jessica was so helpful and friendly! I would recommend her services to anyone looking for a new vehicle. I really felt like she listened to what I was looking for and delivered!

Excellent customer service. We started vehicle shopping in May . Didnt find what we needed. So we waited. Jessica Flory kept us informed when a different vehicle came in the car lot. In September we brought a vehicle that had more features than we ever expected ! Great communications!!

Jess Flory was super nice and understandable. She worked as hard as she could to meet the numbers I needed to get my car. Everyone at this dealership is respectful and helpful. Definitely will purchase another car from them!!

We worked with Parker and Ben and it was an amazing experience, they were very helpful and got me into a 2016 Chevy Malibu which is absolutely love! I was so close to giving up and Ben called and told me about the Malibu and I jumped on it! I would definitely reccomend this dealership!!

Great transaction quick and easy.

Ive been helping my grandma because her lease is coming up soon and she doesnt like dealing with car salesmen. She is getting close on her miles (her lease isnt up until Oct.) and when we stopped by the dealership we were greeted by Jessica who asked what we were looking for. I explained her situation and she gave us a couple options and even brought up a few things that we never thought about. My grandma has always been a car person but Jessica convinced her to look at the Terrains and she loved it! We will definitely be working with Jessica when the time comes!

Always pleasant to deal with, easy scheduling, and your valet service is a life saver!

They did awesome!! So kind

The Stykemain team was wonderful! They got me what I wanted and were amazing to work with, very friendly! Thank you again for everything!

Jessica Flory did an outstanding job when I was ready to purchase my car.The ease of buying a new car was handled promptly and professionally.I would recommend seeing Jessica for your new or used car needs .Thank You Stykemain Buick GMC.

Manager is so slow, unfriendly and disrespectful!!! Highly not recommend this dealership!!!!!!

Like the service people but the amount of time for the service was to long 1and a half hour for an oil change is way too long 20 minutes should be all to do it just saying

Great service!

Dealership experience was awesome. Jess and Ethan went out of their way to make sure everything was great. Would recommend them to anyone looking for a great car buying experience m

I always have such a great experience every time I come in to Stykemain Buick GMC. The staff are all so friendly and my car is always well taken care of! Emilio Pearson is always exceptional with his service skills and he is always willing to go above and beyond to make sure all my needs are met!!

They all were very nice, courteous & very helpful.

I was stunned at the experience. I worked with Dylan and was told that since the computer was down they couldn’t tell if it was under warranty. Couldn’t they call GM? Total waste of time.

We had a great experience buying from Stykemain. Luke was an excellent salesman, who was not pushy, and made my husband and I both very comfortable with the purchase of our new (to us) van. I will recommend the dealership to anyone as they have gone above and beyond to make sure that I am happy! :)

I have purchased 2 cars from Anthony Kirk. I even drove 4 hrs 1 way because of the great service. I recommend him to everyone. He worked me through phone and text until he was able to find me the right vehicle. He was extremely patient with me throughout the process. He never pressured me and returned my calls and texts very quickly.

Our experience with Parker Ruffer has been Amazingly impressive. He really cares about us and what our wants and needs are. We chose 2018 Buick Envision, and we are extremely pleased with our purchase, she is a beautiful ride. The staff at Stykemain Buick were all very helpful and kind. Willing to go above and beyond. Thank you all so much. We have been telling all our friends and family about the awesome service we received from your team. Great Job 😎😎

Purchased a used Mini Cooper from them. Sales team was awesome. I’ve had the car for a little over a year and it needed service. Oil change. Being that it is a Mini they are different when it comes to regular maintenance, as some models don’t have dipsticks. When I went to pop the hood nothing happened. I called Stykemain Buick to see if they could service the car. They said no problem scheduled me for later that day. An hour drive an hour waiting and they could not get the hood open either. When I got into my car I noticed the trunk button located right next to the hood handle was no longer in its spot. It was actually hanging down by a wire. When I got home I pulled the handle and ther was absolutely no resistance, it just flopped. There was resistance when I took it to them. I finally found a local shop that does work on Mini Cooper took it to them. The handle was broken, the hood latch for the left was not even hooked the hood latch to the right was broken. Since there was resistance on the handle when I took it in the handle wasn’t broken. When I left Stykemain the handle was broken. Spoke with Joe and he doesn’t seem to think they should be responsible for the damage they caused.Go elsewhere when looking for a vehicle. I have 3 mini keys given to me when I bought the car from them. They stated all three sets worked. Only one set works. They flat out lied there. If they lie about keys what else are they going to lie about?

Drove 2+ hours and ended with a great experience.

Great car great price. However the finance people lock you in a room and demand you purchase warranties and loan insurance and care packages. Over an hour I kept saying no. NO. He just continued to pound and pound. NEVER again. Unbelievable.... Stay Away!

Very friendly and helpful on what to expect for wait time

My initial experience was great, found the car I wanted at a great price. Then I drove the car home and found it was missing a license plate light bulb cover. Keep in mind this is a small piece of plastic that snaps in place with no tools required. I called the dealership and they said no problem, theyd fix it. When the small plastic part arrived, they ended up charging me a total of $50 for the part and labor. Yes you read that correct...LABOR!!! To snap in a small plastic lens with their fingers. A part that should have been on the car when I drove off the lot!!:EDIT/UPDATE: Joe Stykemain sent me a check for $28.88 today. Im assuming this is to cover the Labor that I was previously charged. While I could argue that the entire charge of $50 should be refunded, I understand that they have a business to run and thats probably just not going to happen. Either way, good on them for at least trying to fix the situation, that gos a long way in my book. As of this edit, I have updated my rating from 2 stars to 3 stars.Bottom line: This dealership will NEVER have my business again in the future.

Beware. Bought a vehicle from them thinking they were a reputable and respected dealership. Not even 20 min into the drive home and the check engine light came on and the air conditioning stopped working. Over the first 2 days several other issues surfaced. No one would return my calls for days. Finally the owner Joe reached out. However, it turned out he wasnt trying to help, he just wanted to make more money. Repair estimates were $500, not even including fixing the air conditioning. I just wanted him to stand behind the vehicle he sold me. When asked if he had been aware of those issues would he have fixed them before putting it on the lot and if the price would have been the same, he said he would have fixed them and the price would have been the same. I asked where the disconnect was. He said sorry thats just how it goes. All I was offered was a 25% discount with financing options and a free car wash. Now I have a new car payment on a vehicle needing repair. Was also tricked into signing GAP insurance costing me an additional $900. However, no extended warranty was even offered. I put my faith in Stykemain, you shouldnt.

This is a very clean and professional place to even just browse for a car. The salesman, Cody Thompson, was very helpful in finding a vehicle that suited my needs. Although I did not purchase a car, Cody went above and beyond trying to find a car for me. I will definitely be back.