Drove about an hour and 45 minutes to look at a couple of vehicles Mark Moats had on display. I talked with Hector their salesperson by phone to get the details about the two vehicles. He went above and beyond to get the information we were looking for. Highly recommend.

What can i say but ask for phil an amazing and honest hard working man who will work with you for fair and honest vehicles they treat you like family when you enter i recommend them for all my military veterans and family

Friendly employees and fast and efficient service. Definitely recommend coming here. If you have an issue theyll help solve it

Good place for service on your vechicle

Nice dealer I like them

A big thanks to Wes Moats for going above and beyond to get us into the perfect vehicle. The process was smooth and seamless from finding, test driving, and putting the deal together (including my trade-in). Great people; great customer service. Id give SIX stars if I could!

Your service department is amazing! I pulled in with 17 pounds of pressure in my right rear tire. They found and fixed the problem and in less than 20 minutes I was back on the road. The friendly man at the service counter on the morning of April 30th at 9:41am declined payment and said,I just want you to have a really good day, this is on me. That made my day. May God richly bless you for your kindness to me. Thank you for making it an excellent day.

With a history of good dealings with Mark Moats Ford, this was another nice example of their commitment to their customers.All discussions, finalization of paperwork, trade-ins and delivery were smooth and seamless. Wes and the other staff members were all great in the process. Thank you.

Nice selection of vehicles.

No one in the parts department at all. Claims they have to pick up employees without cars. Took 10 minutes just to find someone.

Went here last year and brought my car home and everything was fine until a few days later when I kept hearing a wobbling sound that kept getting louder day by day. . Finally got my father in law to look at it and come too find out Mark Moats forgot to tighten my tires on. Wow!! I am a mother of 4 and that terrified me when I found out!!! I was going to call but everyone said u cant prove it so. .. well I vowed to never go there again. Little did I know my husband took it there a few weeks ago which I thought he was taking it to Integrity (highly recommend by the way) and for the past week I told him theres a wobbling sound coming from the tires. We looked at them just now and all the bolts on the tires were loose yet again. I was going to call integrity cause that is out of the norm for them. .hubby says he took it to Mark Moats! !! BUSTED!! He finally agrees with me to NEVER go there again! !! Please be careful and check your tires if you insist on taking your vehicle there! !!!

Had a wonderful experience with Mark Moats buying our 2016 Ford Edge. Very fast and efficient service. We were very pleased with our experience with them.

Want to get a great deal on a car, suv or truck. Go to Mark Moats Ford, Defiance Ohio. Talk to Hector, he will help you drive away with the vehicle of your choice. Good man to deal with, or any of the other people that work there. I like my Ford Edge. Thanks Hector.

My wife took it in, she was real happy, except for the amount of time it took, if we knew this before hand, would have just drop it off! The service was great though!

Mark Moats Ford is always very friendly and does a great job servicing the Escape. I have no complaints, just praise. Sue Holbrook

The service has always been excellent. Everyone is very helpful and obliging. They take the time to answer questions. Thanks for the great service!

Hector Cruz did a great job. Very helpful and knowledegable, He took his time explaining all the features of our car. Great to work with!

Always have a good experience with Mark Moats Ford. I have purchased many vehicles there and have always been treated fairly. Thank you to Wes, Bryan, and Kyle.

Took my 2007 f150 xlt 4x4 in for some custom service. Service tech was great and I got everything corrected. Would recommend service department for your service needs.

Attentive and very helpful staff. Reasonable selection and pricing.

We have purchased several vehicles from Wes Moats over the years. He always makes the car buying experience smooth and trouble free. When you buy from Moats, you know you are getting a fair deal on your trade and on your new vehicle.

Bought a car on August 25th since then it has ran 1 day .we have had 3 major repairs on the van I got since then . Its unsafe to drive because it shut down while driving it and i called the guy I purchased it from.I was promised a call back and got nothing back. I have bought several vehicles from them but this maybe the last. The car could not have been looked over before it was placed on the lot .The oil is dirty and there is a oil change sticker on it, stating it was just changed, check engine light came on 3 times now and the fuel injectors were bad, o2 sensors also were bad and the alternator went out and the car shut off while i was driving the car .Really feel I got a lemon and taken advantage of since i said I needed a reliable used vehicle

Had service on my Ford F150 And my Explorer. I was satisfied with both .

Walked in and asked about a recall on my truck. Checked to make sure I needed it then had me in & out within 20mins. Thanks guys!

Salesman was great! Really helpful.

Nice people. Good service.

Knowledgeable friendly salesmen .If you have a question that one cant answer, theyll find someone that can.

Awsome peoe and really nice

Always very helpful with my car needs

Always reliable and reasonable. Ive bought cars from them for 30 years, always satisfied.

I have bought all of my vehicles here, they also have a great service dept and stand behind their work.

The service we get personally and for our fleet is great!!

Today I had a 9am appointment and was treated with respect and in a professional manner.I want to thank the staff for such an experience ❣Angelica Morris

We just moved to this area and I take pride in my truck and wanted to keep all service done on it at a Ford dealership. I never had a problem my 1st oil change so I took it back when it was due for another one. The day after the oil change the engine light came on and it started running horrible. I called them and they told me to bring it in which my husband did the following day. They plugged it in, reset the engine light, and said the oxygen sensor was going bad. Never once did they pop the hood!! I let the truck sit for a few days cuz i didn’t want to drive it. Went to start it and now it swon’t even start. Call them back and they tell me they can’t get it in for a week to look at. I’m beyond pissed at this point and decide to go pop the hood myself and take a look. Low and behold I can’t open my hood because my cable is broke for the hood release. So now thanks to this dealership I have a 2014 F150 with 50,000 miles on it sitting in my driveway that won’t start and I can’t even pop the hood. Do not take your vehicles here to get work done! It will cost you in the long run!

Great people to deal with, quick service

I always get good service at Mark Moats!

They pick up my car at my work place and return it to me when finished. I LOVE that I dont have to take time to sit and wait while they work on it.

As a business owner myself i highly recommend staying away from this place. Ordered parts, was promised they would be in next day, showed up next day, oh they arent in, shrugging shoulders and acting like it wasnt a big deal. Attitude sucks, which im sure many others agree. If your gonna have a business. Have some class and communication. Never another dime from me and anyone i know.

Inquiries sent online never received a return call.

Friendly and helpful. Hector is wonderful to work with.

Very happy with my purchase and the dealer went out of the way to accommodate me. See rick when you go he takes good care of you!

GREAT SERVICE GREAT place to buy a wonderful New truck

Good honest peoe

This place is awesome

Great place for tires

I love the car place friendly people

Great company providing great service

Always treated to great service by sales and service department.

We were traveling through town and having car troubles and they were awesome enough to get us right in and fix our problem and get us back on the road fast!! Thank you!

Very good service department, and sales representatives.

Very prompt with appointment time and taking care of all issues.

Great selection of cars and awesome mechanics!

Wonderful sales and service people at Moats Ford.

Great service.

Fast friendly service

Great service department

Great service dept.

Salesman was slightly rude and not personable at all. Very short not super helpful. Wont be going to buy through them.

Good for you

Very professional and quick

Great to work with!

Good place

Friendly staff

Huge selection!!

Garbage of a dealership. PERIOD!!!!!!!!!!!!!!!