Often times consumers go above and beyond to express a negative experience. But it’s rare we do the same when we’ve experience exceptional service! This review is extremely necessary as I believe Kevin is deserving of all praise and recognition. Recently my brother and I visited PC Richards in Deer Park. I must say, it’s the very first time we’ve shop at PC Richards particularly for “ dent and scratch” We were service by Kevin who was extremely, knowledgeable, patient and genuine. He confidently answered every inquiry. He wasn’t pushy or persistent. We purchased 4 appliances from Kevin. He made the process smooth and easy, stress free and pleasant. He kept us smiling and laughing. It’s been a while since we’ve experience this type of service and I’m happy it was with Kevin. He has earned himself loyal customers and a life long of referrals from us. We’ll be back Kevin .. we’re gonna spend all our money with you! You make it all worth it.

Walter was awesome. He was able to help us with questions and also process our purchase efficiently and quickly! Great job!! We will be back to see Walter.

Salesman and purchase experience was great, delivery was very disappointing. Range was on back order for over a month and it finally arrives with a huge dent on the side. Only choice was to send back and wait an undetermined amount of time for a replacement or just accept as is. For this I should have paid half price from the scratch and dent center. Really disappointed that this was the end result of my experience with PC Richard.

Many of my home appliances were bought at this story.Had to replace a failing air conditioner. 25,000 BTU wall unit.They had a unit that would fit in the sleeve already there.Set up a Wednesday delivery. Took off from work. But no delivery.When I called, I was told the delivery was changed to Thursday. I was never asked if that worked for me. All I got was Sorry, do you still want it Thursday?So I had to waste another vacation day.Complained to a manager. Said his employees need to work on their communication skills. And took 50 off the price for my troubles. Not enough in my book.Just beware when dealing with this store.

Jer Juan was very knowledgeable friendly and a complete professional while taking caring of my needs. Highly recommended to anyone that goes there.

Its always an amazing experience whenever I visit this location. Been a loyal customer for the past 7 yrs . Theyre so professional and accommodating to all your needs. Thank you James for all your help and expertise. Also, thank you Vishnu for always helping us.

Our fridge just went out today. Walked in the store and within 5 minutes or less we were greated by Walter. We were looking for a specific model which was on clearance. He showed us a few other models that were slightly cheaper. So we went with his suggestion. He set up a delivery date out only 4 to 5 days out so we didnt have to wait too long. Excellent experience!

One of my favorite stores for appliances, I meant one of the best employee, his name is Vish, he is very knowledgeable of what he sell and very passionate, I would recommend that if you there to ask for Vish, I guarantee you will be satisfied

I love this place! The service is amazing and Scott was so helpful and very informative! I will definitely coming back for my future appliances and my business needs.

I’ve had the best experience here with Jerjuan and James!!! I bought an amazing Samsung range for almost half the retail price in there clearance department. I recommend this place if you want to save a lot of money for great quality products.

Amazing experience. Extremely helpful. Came away with more than we wanted and well within our budget.Tony treated us like family. You need something….get here and ask for Tony. And if Tony is busy with another happy customer, ask for Scooter.

Jerjuan Miller impressed me with his great accommodation and sales skills, great experience. It’s very hard to impress me, I owe 5 restaurants and it’s hard to find a employee like him. If I have a choice, I would hired him in a heartbeat. Kudos to you PC Richards Deer Park, you got a high performer!

What a great experience. Got more than we wanted within budget.Tony and Scooter were more than helpful and treated us like family.

Went to look at Appliances. Never had a bad experience at any PC Richards, but sometime the sales folks linger too long and too close and I spend more time avoiding them then finding what I want. The kid here was helpful without being a pain, and spent a lot of time going over options. I know he was hunting for a commission, but he did it respectfully and we got a very good deal. Dont remember his name, but he was wearing a salmon shirt and could use a haircut. Still, a nice kid and would go there again in future.

Kevin at the Deer Park location was super helpful during our visit. He did not rush us and was exceptionally patient while we made our decision (we took a while and asked many questions). We ended up purchasing a washer, dryer and refrigerator from him. We will definitely return for our next purchase.

Dave was outstanding as always. Please see him for all your appliance needs. Also we appreciate the help from James.

Jerkins went above and beyond for us. Very helpful with helping us. Excellent with product knowledge. Courteous, respectful and pleasant

Went to look for appliances for my new kitchenWe accidentally found the warehouse ( open box..scratch and dent) areaWe bought a Miele warmming drawer and a Bosch induction cooktop and saved over $ 1,000.00 !Each came with original warranty and we took out an extra 5 yr warranty

If you dont mind imperfections, great place to buy deeply discounted items.Tom was so helpful and knowledgeable. I got a Samsung 2021 65 inch framed TV for 1400 before tax. Normally priced over 2000$

Wide selection at this store! Kevin assisted us with purchasing a dishwasher. He has great customer service and excellent knowledge of the item and protection plans. Excellent experience with my purchase! Thanks Kevin!

Jerjuan was very excellent help. Very knowledgeable and personable. Highly recommended shopping with this young man

We visited this location for the scratch and dent sales area to find a refrigerator. Kevin Finnery was our salesperson and he was pleasant and knowledgeable. He was familiar with all the appliances and the reasons they were in that area. Kevin helped us out by letting us know which refrigerators to avoid and we found a great one. It is brand new with a slight dent and all the parts still wrapped up. We got it for a great price with an extended warranty. I have loved PC Richards for a long time and will always go there first. Thank you Kevin!

I had a great experience with Jerjuan and the manager Mo, the help me and my cousin out on our purchase. One of the best customers experience I’ve ever had thank you guys. I will Definitely will recommend Everyone to shop with them!!!

Amazing experience with Scott our salesman. Great guy, the customer service was superb, Scott made it that much easier.Appliances took a little while to come but Scott was on top of it and made everything so much easier.Thanks for everything Scott!

Great service, Tommy and Brett helped me find exactly what I needed for my new homeThe selection is big and the prices are incredibleI will definitely recommend this location to anyone who needs appliances and moreThank you guys !!! 👍 (Eddie Perez, the beer guy ! )

Scott makes everything about shopping at PC Richard so easy and he is the reason we keep going back. He is very honest and knowledgeable. We always leave with exactly what we need always within budget.

Very clean store- great sales staff

Jerjuan was an absolute pleasure to work with. His customer service skills are immaculate. He was extremely patient with us while trying to decide on some new household appliances. He answered all of our questions in full detail and went above and beyond to make sure we were completely satisfied with our purchase. I will continue to work with Jerjuan for any future purchases, as today was an EXCELLENT experience.

Jerjuan was very helpful. Very reasonable with pricing. Not pushy at all. Truest made us happy to have a salesmen of such caliper help us. Thank you PC Richard

Upon entering the store, Vish greeted us in a respectful manner and guided us through our search for our Weber grill. He was very patient throughout the entire process and was able to guide us through our acquisition. His professional was spectacular

I recently bought three appliances at PC Richard in Deer Park. Having a very pleasant and highly competent sales rep made all the difference for my latest purchase. I highly recommend asking for Kevin he was so easy to work with and truly bent over backward to find exactly what I needed at a great price. He even helped me request a part for a prior purchase (a missing a conversion kit) when the original salesman only suggested that I try calling the manufacturer. I will definitely wait for Kevin to be available for my future purchases.

Jerjuan was super helpful! We got a new fridge for a great price. Him and his manager gave us a great deal! Go here! super recommended!

Jerjuan was an excellent salesperson. Fast service and good prices.

Went to get a window air conditioner and Kevin was extremely helpful and very knowledgeable. Was a fast and easy process. Will be coming back to purchase more for my new apartment. Highly recommend going and asking for him.

Sales people were beyond excellent! We can not be happier! We got the 5 year warranty and it’s worth it! Floor is clean merchandise is almost perfect ... but we did get scratch n dent! Manger assisted our sales guy we even got a bit more off the price! 5 year water if it breaks down we get the purchase price! Definitely recommend

Had to return to the store to return a refrigerator and the salesperson Kevin was a great help in selling us the correct sizes refrigerator!

Great customer service. Kevin is wonderful and always very helpful. He truly takes the time to make sure the customer leaves satisfied. James is also very helpful. You feel as if you are amongst friends. I come here often, and always leave happy.

Great experience. Deer park. Kevin Worked with me and got me what I wanted! Recommended

5/1 Walter was very helpful with servicing our needs and completing the sale!5/12 Update: I purchased a washer and dryer were delivered and installed on May 4. During delivery the washer (was a floor model) received an additional dent that was not there at the store and one of my tiles were chipped in their process. By May 8 the brand new dryer displayed an error code. I called customer service and was advised that it needed a part and service. They would order the part and then schedule a service. My issue is this is a brand new unit why would it already need a part and servicing? I contacted my Salesperson and was essentially advised that I should go through the warranty since I purchased one. Again this machine has not been in my home a week and it has issues. Currently, waiting on customer service management to contact me back. Not what I expected after spending nearly $2,300 on appliances at PC Richard & Son.

Kevin was amazing, very helpful and very accommodating, assisting me in my needs. He also helped me Save a bunch of money. Love the service and care.

This was our first time visiting the store at a friend’s recommendation and we just bought a lovely clearance gas range. Thank you for your help Peter!

Walter is a great employee of PC Richard deer park. He will take good care of you when you get there. Please ask of walter when you get there

Service was great! James and Jerjuan were extremely helpful in landing on a solid washing machine.

James at the deer park location took excellent care of me with the purchase of my new washing machine. Thank you for all the help

We had purchased a fridge less than a year ago and about a week ago the freezer malfunctioned. It was making noise and all the food we had in there thawed. We ended up having to throw out hundreds of dollars of food, as well as store medication at a neighbors house. Thats where Dave came in to save the day. Dave was able to work with us and our budget and get us a brand new fridge and fix our disaster of a situation. He was kind, patient, and very transparent. He walked us through many different models, made sure it would fit properly in the space needed and met all our requirements. We cant thank him enough and will most certainly be recommending any and everyone to go see him for their appliance needs.

Kevin helped us today with the purchase of a new fridge and washer and dryer. Great help. Great guy all around. Thank you.

Jerjuan, my salesman, was professional and very nice. Got a great deal!. He is definitely the person to speak to when making major purchases!

Walter help me and he was AWSOME!!! Very attentive and polite. He took his time and assured me with everything I needed

Jerjuan!! That man is amazing!! Very helpful, patient, and attentive. Came in for a TV a few days ago and I couldn’t be more happy with the quality. He asked me a series of questions and gave me some really nice options at a very reasonable price. We love our LG TV!! Coming back for all my appliances. True definition of a professional. We will be back to see him very soon! Thank you PC Richard and Son

Kevin assisted me with a new fridge. Super friendly and knowledgeable!! Great experience.

The employees in the deer park location did a phenomenal job selling my family a refrigerator.. we were helped by brett and they really hooked us up fr.. Definitely will come back again

Wow my headphones stop working they exchange it without any headache very helpful employees

James took great care of me during the sale.. bought a new microwave

James help is with our purchase. Very informative

Purchased a washer at the Deer Park location. Everyone was super friendly and helpful. My salesperson (Edwin i believe) was so accommodating and nice. I didnt feel pressured. He didnt follow me around. I will go back for all my appliance and electronics needs.

Kevin was a very helpful and professional sales associate. The selections for washers and dryers were ok. But the selections for a gas convection free standing range were less then desirable. Also the delivery time is horrible

Kevin was our PC Richards assistant. He was very informative and helpful. Great service.

Excellent service. Went to this outlet store after our Home Depot fridge order had been delayed for 3 months. Scott was able to get us a great price on a floor model fridge that we picked up a couple of days later. Works great! We also decided to cancel our Home Depot order for our washer and dryer, and order from PC Richards instead. Scott was able to find us the machines we wanted at a great price, and in stock!! He was very knowledgeable and really went above and beyond. We were very happy with our visit to this location and thank Scott for getting us our appliances within a week!! (We had been waiting months for a new fridge and washer/dryer from Home Depot). Would highly recommend visiting this store.

Vish got the s a great deal.

Great experience. No mask issues, no one asking me to put my mask over my nose. Great sales rep! Found exactly what our customer needed fast and professionally! Pete was great! Will definetly be calling him for future customer appliance needs and our own!

Initial service was great then it steadily declines with every interaction I have with the store.-the manager was helpful in finding me a sales associate in the clearance center. Highly recommend!In regards to the delivery, it was not a smooth process. The delivery time was initially 10:30 - 1.30 and no one showed up then. When calling, they said oh it’s 2- 4. While, we have a text message confirmation with the other time. Very strange. When they arrived at 3, the delivery men were not trained - they ended up tripping my breaker in the basement and had no idea why the new unit wasn’t working or my old one when they tried to plug it in. They wanted to turn the whole main line off, which would of caused a huge surge. They also wanted to install a vent that would of left the dryer to come out an additional inch, and not be lined up with the washing machine the way it was from the start.Long story short, they left without installing the dryer or the steam kit which left us to have an electrician come by to finish the job.Service at the store was 5 stars but delivery is 2 stars because it was more aggravation with having to have someone come by when PC Richards was unable to complete the job.We are getting a new dryer, which we purchased again from the store. Speaking to John on the phone gave me a bad taste in my mouth because he was rude, matter of fact and pompous on the phone. In the end, he said “do you want to speak to a manager? I’ll get one” - but then hung up the phone.The store rating has steadily declined with every interaction with them thus far. I am awaiting my delivery in 2 weeks and will revise the review as needed based upon that.

Jerjuan was awesome. I did not have to ask any questions because he was very informative. Very friendly

I must give 5 star ratings on two associates from this store. Tom and Ed who showed not only there professionalism but their concern to help me with my order. It is employees like them that drive the business to success. Thank you guys for the help.

My husband, myself & my mom came from Queens, NY to see your sales associate Jerjuan to purchase a refrigerator. Jerjuans customer service is PRICELESS!!! He was very courteous, professional, respectful, helpful & patient!! Jerjuan has also helped us with purchases in the past and we are very grateful for his customer service. He really goes above and beyond!! I would like to give a GREAT BIG THANK YOU to Jerjuan for making our shopping experience easy! He is truly a fantastic gentleman! Thank you PC Richards for an exceptional Sales Associate!!

Came in to PC Richards Deer Park to get a little information on a new iPad. Had the salesman Larry helped me very knowledgeable very kind overall very pleasant experience anybody needs anything go to PC Richard & Son in Deer Park very very good experience.

I was helped by Jerjaun at the deer park location when purchasing a new fridge. He was very helpful with the whole process. Would definitely recommend asking for him at your next visit

Jerjuan was amazing! He helped us purchase an amazing grill that will make our backyard summer perfect! He was knowledgeable and friendly and answered all our questions and got us delivery and setup on 2 days. We always buy our appliances from P.C. Richard and we had an awesome experience yet again. Customers for life!

Jerjuan has outstanding customer service experience. Very fast and efficient. Very knowledgeable with every product. Very friendly and easy to work with. I recommend Jerjuan for any purchase you may have. Thanks Jerjuan!

Salesman Walter is the man to ask for if you need help with any purchase. He was very helpful and patient with us. We just purchased our first home and needed appliances quickly. Walter is the man! He helped us covering everything in one trip to the store.

Great people to work with. Highly recommend Scott, amazing guy …thanks again

I had a very positive experience. Jerjuan was very professional, friendly. My transaction was processed quickly and professionally. I would definitely return to make future purchases. Thank you PC Richards and Jerjuan! Great customer service!

I went into the Deer Park store to purchase a dishwasher. I had to ask for assistance. A salesman named ED came over. He was very rude and condensing to my wife and myself. We looked online first and according to the website there were several dishwashers in stock. Ed told us “we have nothing in stock except for clearance models but they are in rough shape.” When we told Ed the website states there are models in stock. His response was “I don’t control the website.” He tried to explain to us in a demeaning way that there is a shortage of appliances. I told him Best Buy has manyModels in stock. His response was “then you should go to Best Buy.” We then complained to someone who said he was a manager and his response was “Ed has worked here a long time and sometimes he speaks to people inappropriately”. I gave this review one star because I couldn’t give it zero stars.

Been shopping with PC Richards for over 28 years !!PC Richard’s has ALWAYS done right helping me to afford some of the perks of life that I never thought possible.I highly recommend talking to Andrew & James at the Deer Park PC Richard’s !!!!

Brett was extremely helpful and knowledgeableI highly recommend this store

Brett, you made my experience wonderful! I will be a life long customer of PC Richard because of Brett at the Deer Park PC Richard!! From the beginning to the end, he was polite, efficient and competent! Brett, you made my day!! Ill be back to see you soon!

Walter was great to work with ! Helped us find exactly what we needed and was very friendly

I went to this location specifically for the scratch and dent at rear left if store looking for a refrigerator. I was helped by Walter (9484) who provided me with exceptional service in choosing and arranging delivery of a great floor model refrigerator with a small dent on door, and a savings of 30%! Thank you Walter for your help.Mike

The deals arent that great unless you shop the clearance area and really search. Its also hard to get sales people to help when you shop in that area. Prepare to be ignored for a while.

Peter was great, he answered my husband and I conerns will be coming back here for all my house hold needs.

Thanks so much guys! Jerjuan and James were amazing and helpful with my mom’s wants and needs. We had a great experience.

Scott was wonderful patient and very knowledgeable. Gave great favorable disc.

Walter helped me chose a refrigerator among the so many options. He was knowledgeable, fast and made us the best deal. If you plan on going to the deer park store ask for Walter! He is the best!

SALES REPRESENTATIVE JOHN WAS VERY HELPFUL AND KNOWLEDGEABLE HELPING ME GET A LAPTOP FOR WORK. THIS STORE AND IS PERSONNEL IS VERY PROFESSIONAL AND KNOWLEDGEABLE. I RECOMMEND EVERYONE COME HERE TO SHOP. THEY ARE THE BEST AND GREAT PRICING.

Excellent experience with Kevin! Needed a tv and mini fridge combo, helped me get in and out in 10 minutes!

What an experience! My wife and I came in looking for dishwasher. The customer service we received was top of the line. The floor sales man Kevin was super patient, informative and polite, all while maintaining safe distance during these times. Well be sure to look for him on our next visit. Xavier brought out our appliance was super courteous and helpful. We will be back to shop for my full kitchen renovation.

Vish & James are absolutely awesome. Extremely helpful and patient, they helped us find the right appliances for our new home. Highly recommend PC Richard & Son of Deer Park for truly great customer service and a stress-free shopping experience!

This is a great store. I have been shopping here for many years but there service department stinks. I waited a month to replace an igniter to be replaced in my wall oven. Two men came over with the wrong ignitor did nothing and charged me a service fee

Kevin was very helpful with finding us the perfect washer/dryer! It made our trip to the store stress free!

A really nice place. Ed the salesman was so helpful. Hope they appreciate his skills in selling. If you want to buy appliances you should go to this location and ask for him and rest assured you will get a good deal. They also have a huge clearance section. You can save a lot.

Jerjuan was amazing! Patient with all my questions. Informative and not at all pushy! Amazing experience! Thank you!

Just bought an HP desktop from here, love it! 👍🏾✔

Working with Jerjuan on buying washers and dryers was great! He made it easy to find what we needed and helped us get a great deal! Would absolutely buy from him again in the future!

We recently purchased a new home and bought all new commercial kitchen appliances from the Deer Park location. We met with Dave B. who was extremely patient, personable and knowledgeable. He made us feel really confident in our purchase and was able to answer our questions without hesitation. From the moment we walked in, through delivery we were happy. With such a large purchase as first time home owners, we were so happy and plan to go back soon for the rest of the things we need. Ask for Dave if you go to Deer Park!

PETER was great he helped me with the whole sale he hade great attention to detail and was very patient.

Awesome service!! James helped me out and gave me a fantastic deal with a high quality dishwasher. At a very affordable rate. I Highly recommend look no where else

The salesman brooks and the manager James were nothing but nice and understanding to my situation

So I bought a large sound system for $800 on clearance and Also paid $200 for warranty. I spoke to the store manager James and he basically ignored my situation.my system needs repairs they will not fix it or replace it with and item thats compatible. They also refuse to give me mo money back🤬🤬🤬

Vish was extremely helpful and took time to find us exactly what we were looking for.Awesome store

Kevin assisted me in selecting a microwave for over my range great srbice

I had one of best experiences here. The employees were really helpful and informative. If you need any appliances, I highly recommend you come to this store to get anything you need.