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Metro Self Storage
3391 N Druid Hills Rd NE, Decatur, GA 30033, United States
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Metro Self Storage

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Ka
Review №1

Belinda has been SO helpful and amazing during my first storage unit experience. She checked up on me multiple times to make sure everything was good and answered any questions I had. Be sure to come here!

An
Review №2

Just moved in, but great so far. This is the only place in the area that has both drive-up units and climate controlled units. Even the climate controlled units are only a few steps from where you park. My unit looked neat, clean, and nearly new. Note: the walk in price is much higher than the online price, so reserve online

Au
Review №3

I would advise anyone from renting a unit here. First we knew it would be an outdoor complex and there was a chance that some bugs and debris would get into our unit which we were fine with. however I move out today when we got there we noticed that our unit was completely infested with roaches and there was rat poop everywhere. sure we did not bring any roaches into it. not want to bring them to our new home. They told me that if Im not take it that would be charged $150. So a week later I came back and took it I thankfully did not lock my storage unit when I left the first time, but when returning I had forgotten my key. Thankfully I was able to get in and get my stuff out. I went up front and let them know that I was done and told them about the lock they let me know that it was going to be $15 for them to go and cut it off. this place only cares about making money and they clearly do not care about the people that give them the money. honestly if you had a choice please do not run from this place and choose anywhere else preferably a climate controlled unit you will thank me later.

Sa
Review №4

Renting a storage locker was quick and much easier than I imagined. I just put in the size I wanted, answered the necessary questions and it even gave me the locker number. All I had to do was show up with Id, get my gate code and I was all set. The agent was super nice and helpful.

Ja
Review №5

Belinda was great. I. So glad to have been asked to post a review because she is by far one of the nicest people I have ever met. And she truly loves her job! It was a pleasure dealing with her. Please let her know that she is very much appreciated.

Cy
Review №6

The property manager is efficient and couteous. Pleasant to deal with.

Ga
Review №7

They were very accommodating, friendly and personable. The units seem clean, and access is great!

St
Review №8

Office lady is great. Otherwise..

Aq
Review №9

Fast and extremely friendly ser

Ka
Review №10

I am the customer that happy atthis storage and in walking distancefor me. Customer service is a mustto me. They deliver the best ever onCustomer service at the Druhill.

Aa
Review №11

Best storage experience I have had...EVER:This place is the best bang-for-your-buck! The facility is outstanding, it is clean, and the pricing is more than fair. My fiance and I had a more than pleasant experience working with these folks. And Mary is a GODSEND among property managers. Simply outstanding. Please, do yourself a favor, stop by -youll be glad you did.Tell them Aaron sent you!Thanks again, Mary!!!

Re
Review №12

Just had an amazing experience getting a storage unit from Metro Self Storage. The customer service Wanda provided was top notch. She made sure I had enough space for what I needed and inspected the unit herself. I would recommend to anyone!!!

Ja
Review №13

I had a great experience storing my items here!The storage unit was very clean! I brought a broom to sweep it when arriving, but there was nothing to sweep.Mary in the front office was so helpful and great! Mary called me within moments of applying for a unit online, and I was surprised she was at the location to explain everything specific to that location! Onsite she was patient, kind, friendly, and personable! She walked me to my unit, and made me feel comfortable with the layout. When we were moving my things out, she helped us navigate the best way to pack our truck. She was incredible, and the company is so lucky to have her there!! She really made the experience great!Thank you, Mary! You are awesome :)

So
Review №14

The previous manager was EXCELLENT, she was very attentive and provided outstanding customer service. However, they changed management a couple months ago and it’s definitely not the same. I go there around three to four times a week and the person in the office is NEVER there. I’d say it’s ok if it happens once, but the three times in the week I try to go and ask for the key of the restroom, there’s no one to be found and I have to drive to the gas station.Also, I never receive emails notifying when there’s going to be maintenance works with the satellite/antena inside the building and I suddenly find the way to my storage totally blocked without any notification.

Br
Review №15

Mrs. Mary has been a wonderful manager while I had a storage unit here. She has assisted me with anything I needed. She is very professional. I had an outside unit here and the climate control was not that good. When I told her about that, she handled it with care. The Metro Storage Company should be grateful to have her on their team. Thank you Mrs. Mary!

Pe
Review №16

I had a great experience working with Mary B. at the North Druid Hills location. She was extremely helpful, answered all my questions and did it all with a smile. Mary even stayed late to allow me to check in on the one weekend I was in the area. Later, when i had follow up questions on how to check out she clearly explained the process.It was a real pleasure working with her. I would definitely recommend metro storage in Druid Hills because of Mary!

St
Review №17

This is my wife and I second time renting here. Both times Mary was very professional and hasthe best customer service ever! The place is always clean and I never have any issues.

Al
Review №18

Great Customer Service and Price/ValueMary Helped me with what i need. She was very patient to show me different size units and work with my needs. I am a Customer Today and planning to be here for long time.Thanks You So much

Ca
Review №19

Super good service. Nice place. Mary is awesome! All our Christmas decorations are safe now! If you need extra space, this is a good place to go!

Ta
Review №20

Where do I start? BEST STORAGE LOCATION EVER!!! Mary was the most helpful, caring, informative employee I’ve ever had the pleasure of doing business with. She went above and beyond to take care of our needs and all with a smile. She truly does care about the business and the satisfaction of her customers. I would/will recommend Metro Storage to everyone in need of a unit. Thank you again, Mary. Such a pleasure!!

Sh
Review №21

Moved in about a year ago. Its been a great experience for me. I cant say enough about Mary, site manager. Shes the best.

Me
Review №22

The facility is easy to access and because units are on one level I can easily enter my unit. The manager Mary is always there to answer questions and is very polite, friendly and always smiling!

ch
Review №23

Great Experience! Mary is the greatest! She keeps the property nice and clean.

Za
Review №24

Everyone is very helpful, and friendly, especially Wanda and Mary! They are wonderful!

Fl
Review №25

This place is great. The manager is awesome!

Ar
Review №26

Mary was incredibly helpful and costumer service was great! Definitely recommend the place!

Ai
Review №27

Mary is so very sweet and very helpful! 10/10 would recommend!

Nh
Review №28

It is such a pleasure to work with Mary on my rental application process, and every time I came into her office for any questions or issues. She is always eager to help with a big smile.

Be
Review №29

Ron is wonderful, courteous and attentive. He went above and beyond to help us in a time of need. Would recommend him and metro self storage to anyone, hands down.

Yo
Review №30

I have two storage units there, and Marry was always the great help and always there to answer my questions and concerns. The storage is very clean and safe.

Li
Review №31

Mary was great. Very thorough

Th
Review №32

Very good service. Will use again.

Wa
Review №33

Great staff. Will definitely rent here again and recommend

Do
Review №34

Mary is very friendly and helpful. She is an asset to Metro.

Gl
Review №35

Everything was Awesome! Thank you Mary!

De
Review №36

Wonderful customer service, clean facility, love this place

Ja
Review №37

Used for years no problem

Vi
Review №38

Used then in the pass and had 0 problems,even when needing to access your personal belongings frequently.

Ch
Review №39

Do not openon schedule

Ja
Review №40

Ron, you da man!

Go
Review №41

If only...

Information
57 Photos
41 Comments
4.6 Rating
  • Address:3391 N Druid Hills Rd NE, Decatur, GA 30033, United States
  • Site:https://metrostorage.com/self-storage/ga/decatur/dh//?utm_source=GMB&utm_medium=organic
  • Phone:+1 404-436-6564
Categories
  • Self-storage facility
  • Automobile storage facility
  • Moving supply store
  • Packaging supply store
Working hours
  • Monday:10AM–3PM
  • Tuesday:9:30AM–6PM
  • Wednesday:9:30AM–6PM
  • Thursday:9:30AM–6PM
  • Friday:Closed
  • Saturday:Closed
  • Sunday:8AM–4:30PM
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