user
U Top
1355 IL-48, Decatur, IL 62526, United States
Appearance
U Top
Comments
Ja
Review №1

I bought a pair of school uniform shorts, they didnt fit my son. The very next day, I called in the morning to see if I could exchange them for a bigger size, was told yes, if I have receipt, great, no problem. A few hours later, I go in, the lady, (very rude) says uh, you aint got no tags or nuthin on em, well,...no, I dont, my son took them off when he tried them on, but I have my receipt that I was told would be acceptable prior to me coming down here. Then, she takes my receipt that shows what I purchased and amount, and says, not this receipt, I need a different one, you got two I said, no, I dont remember getting two, if I did, I would have it. Then, looks at other employee rolling eyes, I walk off and go try to look for a different pair, they have none. I go back up, ask the lady if she knows when theyll get another shipment of school uniforms in, she says, nope and that was it. I asked if I could have my receipt back, she says, the other lady has your stuff, I go over take my receipt and leave their shorts. Ridiculous. It wasnt about the money, I wanted the exact same pair, bigger size. Waste of my time, rude customer service, unprofessional and just lost a customer and everyone else I can tell to not go there. Which, I will. Selecting one star, because I cant leave it blank. Zero stars.

Bo
Review №2

We love this place. Always helpful n very nice staff! Great prices

Tr
Review №3

This store is very unique.. You can find a lot here actually..

De
Review №4

Great displays for all sizes. Epi-center for school uniforms.

R
Review №5

Loved this place prices are good for hair coloring products

An
Review №6

They have a decent selection of wigs at good prices

za
Review №7

Good hair products I guesss

Ch
Review №8

I love shopping at u top. they have just about everything you need. and they are so polite too the customers.

De
Review №9

Im used to the beauty supply stores in Atlanta Georgia they have everything you could possibly want. This tour doesnt have everything but it has a pretty good selection Uncle Bruces very personable, and the owners are very nice.

Nu
Review №10

Clothing expensive. Good place to buy hair products and incenses.

An
Review №11

Great selection for the ladies and very friendly atmosphere. I always try and come through to see what they have in stock!

La
Review №12

They have good selection of supplies....

Al
Review №13

Variety of products always top notch.

W.
Review №14

I Luv ME SOME U TOP!

Ju
Review №15

My favorite place to sho great prices clean store good customer service.

J
Review №16

Had friendly service- Was open on Christmas Eve until 8pm- which was awesome for me to grab a wig to take family pictures.

De
Review №17

I love the selections of hair products, hair accessories, hair essentials and apparel. They have good clothes and shoes and the service representatives are friendly and courteous.

Ki
Review №18

Always find what you want

Mi
Review №19

Very polite employees an very helpful

Be
Review №20

Got really good helpful guidance about what to use on my daughters tight, kinky, and super dry hair. Im absolutely thrilled that for the first time I was able to completely comb through her hair. She told me she felt pretty for the first time. We will be back the next time we are in town.Thanks so much.

ꪶꫀ
Review №21

The girl working behind the counter was very polite and helpful in finding exactly what I was looking for. I ended up exchanging my item for a different one within 10 minutes of my purchase. The exchanged item was cheaper and instead of refunding the difference management voided the first transaction and charged me all over again. So I ended up with two charges (both for over $100) and had to wait 4 days for the first voided transaction to post back to my account. I definitely wasn’t very happy about this but it was a lesson learned to use cash instead.

Ch
Review №22

A little overpriced for ghetto gear. Great selection of Wigs and Hair.

Jo
Review №23

Helpful, friendly, had just what I needed at a decent price

Ta
Review №24

I LUV ME some U TOP!

Te
Review №25

Full of lying sales ladies

Pa
Review №26

Nice place to shop.

An
Review №27

Large variety to choose from. Best beauty supply in Decatur as far as selections.

Ha
Review №28

This Place gonna give somebody covid-19 they do not enforce the mass rules and staff dont wear masks either

Ra
Review №29

Great customer service always willing to help. Staff knowledgeable on what is needed.

AR
Review №30

They have a very large selection of hair and hair care products at very reasonable prices.

Ly
Review №31

Good

Ch
Review №32

TERRIBLE customer service. If I could leave zero stars I would. Me and two other girls were yelled at by a woman working there for looking at wigs when we had intensions and did buy one. We were pointed at and given dirty looks by the staff the whole time we were in the store. We didn’t break any rules but were treated like we broke all of them for just looking at the wigs. DO NOT GO TO THIS STORE unless you like rude people, dirty cheap merchandise, and the worst customer service. I will be Spreading the word about the lack of professionalism and terrible workers.

As
Review №33

Nice store, spacious neat everything is in place and the lighting makes it easier to see the products, and friendly very knowledgeable staff

Di
Review №34

Great place

Di
Review №35

Reasonable prices & nice helpful staff

wi
Review №36

Very convenient

Ka
Review №37

Had what we needed at fair pricing.

Ca
Review №38

Sabrina is the bomb and always helpful!

Pe
Review №39

Received economic excellent customer service.

Do
Review №40

The best place for hair accessories.

Ba
Review №41

Excellent sabrina is the best so helpful

Ch
Review №42

Love love love this store

Al
Review №43

Big selection of Hair & products for hair & some clothes

An
Review №44

Great service, friendly staff, good products.

Xa
Review №45

Good store

Ju
Review №46

Get geared up for Summer spring winter or fall

pa
Review №47

Great place for wigs and hair

Se
Review №48

Got exactly what my Daughter Needed 🤘🏽😍😃😃

Mi
Review №49

My favorite hair store to come to when I come town

Be
Review №50

You would have to go to believe the shopping that they have in mens and female clothes

Ta
Review №51

Decent service limited products

St
Review №52

They have what you need for hair.

Uh
Review №53

I never went in so lol

Ce
Review №54

Over priced school uniforms that looked old

Ke
Review №55

Nice deal on clothes

Th
Review №56

ALWAYS got what you need at cheap prices

ka
Review №57

They dont have everything all the time

Ch
Review №58

Cant get enough of this store

Sa
Review №59

I work here.

Me
Review №60

Always bargains in there 👍

Ma
Review №61

Love the prices!!!

Ro
Review №62

Could not find what I was looking for.

Za
Review №63

Love this store

Ge
Review №64

Good

Mi
Review №65

Great selection

Da
Review №66

They have everything

Sh
Review №67

Too expensive

La
Review №68

Love it

박용
Review №69

Good

Tr
Review №70

Rat

Information
31 Photos
70 Comments
4.4 Rating
  • Address:1355 IL-48, Decatur, IL 62526, United States
  • Site:http://u-top.edan.io/
  • Phone:+1 217-423-8867
Categories
  • Beauty supply store
Working hours
  • Monday:9AM–8PM
  • Tuesday:9AM–8PM
  • Wednesday:Open 24 hours
  • Thursday:10AM–6PM
  • Friday:9AM–8PM
  • Saturday:9AM–8PM
  • Sunday:9AM–8PM
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
Similar organizations