Had to make a return was quick and easy. Employees were very friendly and helpful

I found some shoes I could wear as business comfort wear for my job. But the ladies shoe area was very messy. But the shoes I had to choose from did have my size and thats what counted. No long lines at check out that late afternoon on Sunday.

Went shopping last weekend picked up some slacks and a shirt. It was pretty expensive but considering whats going on with prices I guess it wasnt too bad.

Expensive compared to the collection available

Got my discount they like to do at the register and the cashier was so friendly

Check out casheir was very helpful and nice but there were no sales people anywhere.

The people that work there at JCPenney are very nice and friendly one of the most friendliest stores that I walked into and JC prices are the best in the mall 👍👍

If I could give them zero stars, I would!!!! This place has THE MOST HORRIBLE CUSTOMER SERVICE EVER!!!!!! With this location being less then 15 minutes away, I try to go to this location for items. But I rather travel to Novi for services! The Jewelry department workers are rude ( she spent her time helping someone else for 30 minutes who didnt even make a purchase... I left the store and went to Novi for the 400 dollar purchase); the Sephora MUAs/workers are horrible (literally I waited at the counter so long to get rang out, I left everything there and left); and the best part of everything was customer pick up (I waited in line so long just to be told sorry its an error on our behalf your items havent arrived yet). I called the store just to let the manager, Eric, know how horrible services were.... after waiting for 10 minutes the operator took my info and said she would have him get in touch with me...... I still have not heard from him! Go to another location!!! PLEASE DO NOT GO TO FAIRLANE!

Always find what Im looking for. Sometimes even on a good sale.

Yanarnay T fitting room associate is Amazing! She made my shopping experience so pleasant. She was so helpful with finding the right size dress clothes for my fiance and son. She is a genuinely nice, helpful person. (Thats hard to find these days)

Just really wandering around store. OLooking for nothing but found a cute necklace

JCPenney helped students at our school get some great discounts on professional clothing. :)

That is reasonable and they last

I love the sales throughout the store.

I Love everything and employees.

Friendly staff and always good service!

I love JCP! They have cute stuff and they always have sales going.

Love the selections...one of the better Pennys

No staff basically the plus size is very junky not recommend going here

Absolutely worst experience ever!! I had a cashier actually scream at me when I tried to return something. She was on the phone when I came to the desk and three of us stood there for 10 minutes. Then she wouldn’t return a pair of pants because she said they were worn…they still had the pins in so I’m not sure how she came to that conclusion. This place is disgusting.

Sephora has for sure upgraded JCP!

Hard to find anyone on the floor to help you. Reminds me of Sears before closing their doors.

Didnt have the size i wanted but cashier did look for it at other stores

Im going to stop shopping at this location I was there me and my 2 little boys and they was trying the hats and the worker she comes over and snatched the hats from my little boys heads I go tell the supervisor she tells me she will find out how was that. I dont like that.

Bad service. Cashier name Linda was really rude and unprofessional. Tag on my item said 1.35 clearance and she scanned and said 4.99. I told her sticker said 1.35 but she didnt want to give it at that price. I told her I want a refund she said no and to go to customer service. Her attitude was what made me upset. Really bad cashier. Jcpenney on Fairlane Mall is not like before service is horrible. Well the whole mall is not the same.

Always has sales everyday. Love this place . Never busy

I was passing thru. It was stocked good an friendly staff

I am a regular JCPenny shopper and cardholder and I came to the store today during my lunch break from work because it is my Mothers birthday and I wanted to get her a new jewelry piece that was within my price range today. I picked a piece, sterling silver earrings with blue diamond accent in the clearance area. The associate notified me that the color of the diamonds was a little off with the pair, but I reasoned that it should be fine since theyre stones. Theres always a bit of difference with stones. I know my gems, I know my color grades. However, I was not allowed to inspect the pair closer. Under the time constraints I purchased the pair, thinking that it would be a unique addition to my Moms jewelry collection. Not one hour later I got to my work desk to figure out how I would present the earrings. I held them in my hands and looked in the mirror holding them up near my face to see what theyd look like while I imagined them on my Mom. But something was off, something wasnt quite right. Not only was the color of the diamonds not quite matching, but the brilliance of the silver wasnt matching. I turned the pair around, inspecting more. Low and behold one earring of the pair was oxidized. The other brilliant pair was bent. Somebody had worn these earrings and returned them, well one of them anyway. Shame on you JCPenny for hiring associates with no knowledge of jewelry! Shame on you for trying to match a returned un-matched earring pair. Shame on your for not allowing your employees to allow customers to inspect their jewelry pieces thoroughly prior to purchase. Now I dont have a birthday gift for my Mom this evening and I have to waste gasoline traveling back to your store to exchange this item. Youre not my favorite store anymore. Youve lost my business, trust and good words. A true JC Faux Pas...

Good service today

JCPENNEY no longer carry Nike 8-20 for boys 🤯🤯🤯😣

Nice store not a large selection.

Love jc penney for ever

Store been open 5 minutes and the workers already have an attitude. Girl wouldn’t even look me in the eye. Tried to return a pair of shoes and was told I obviously wore them. Not a mark on them. Never coming back here

Didnt care for the selection of merchandise there.

It was nice, my old stomping ground I use to go to back sometime ago. I brought some shampoo it was nice to see the salon open. It was so dead no body was there, no money and covid is keeping the people away. I was sad but it was a week day so that could have been a factor too. I missed the people but it will probably get busy around the hoilday.

Great place to come shop.

Return an item I bought online it fast and easy

Customer service was outstanding. ( Mrs. Gloria) was knowledgeable, Patient and professional. Sale made

This store is not like it used to be

Clean organised has a Sephora, and lots of Puma apparels and other popular clothings. Great clearances too. Huge actually.

This location has a really good selection and reasonable prices. When you can find them, the staff is friendly and helpful.The only challenge is that they tend to be short-staffed. Therefore, finding someone can be a challenge, which is the only reason why this place doesnt get 5 stars.

Had a good selection of clothing I was looking for. Reasonable prices too. The downside was at checkout. Every time Ive been there, checkout moves at a snails pace. Never experienced that slow of checkout service at any other store where I shop. Hoping its improved since my last visit.

Great sales

Great place have everything from clothes to housewares and electronics full package

Great deals cant complain

👌

Looks like 2nd hand store not the jc penneys that i remember 😔😔😔😔

Nasty dirty store, every thing is on the floor not folded if it is on a shelf, NO HELP in the store. Long line the check out.

Is the JC Penny Fairlane going out of business, because their store selection looked like a rummage store!

Good experience. Found a coat even though it was out of season.

I love shopping at this store! I always find what I’m looking for. It is a good and convenient place for shopping. The store has a great deals on furniture, bedding, electronics, and home decor. Also, it has a lot of variety of collections of favorite brands including: shoes, purses, and clothing. In addition, personal care items including makeup, perfumes, hair products, skin care products, and more are available in the store. Good quality items and good prices. It is neat, and organized. The employees are very helpful and the waiting time is approximately 10 to 15 minutes. A place for the whole family.

Customer service was excellent.

It was ok I guess.

Mens big and tall section is sparse at best. Racks and shelves were empty. If youre seeking big and tall, visit the 12 Oaks location; much better. Checkout took 15 minutes- way too long for 3 people in line.

Great customer service and great products for a great price

I thought it was full of helpful courteous workers.

Went in to get a house warming gift. They had a great sale on Egyptian Cotton Towels. I was able to get some of those huge towel and wash cloth sets for my gift and a blender.

Picked up an order. Great service. Fast🏃‍♀️

The sales associate was helpful

Like the prices and service.

This place is an absolute trash fire.

We used them for a family photo shoot. Only one of the photographers has a gift of capturing the moment.... The others are clearly amateurs... However, theyre trying and i love their attitude :) Theyre all professional, nice, and kind.... And where stuff doesnt come out the way it should be, theyll make up for it ;)

Love Jcpenney!!

I didnt visit

Very good pricing

Love ❤️ It 🥰‼️

Horrible customer service.Brought a diamond ring for repairs and it got lost for six months and still not fixed.PatheticNo wonder theyre going bankrupt

Easy in and out. Painless quick transaction.

JC PENNEY EMPLOYEES NEED RAISES AND. A BONUS EMPLOYEES ARE FAST, COURTEOUS AND EXTREMELY HELPFUL. LOCATION AND PRICES ARE GREAT.

Love this store. Im always able to find good quality merchandise at an affordable price. Not to mention the extra discounts.

Thump up

A1 service JEWELRY on sale on GOOD sales

JC Penney has low prices and a lot of good stuff but you have to pick and choose to find the right stuff. But for the price its not bad at all.

Good store. Great sales

Cant find anyone working the floors.

Best deals especially if you coupon. Dont sleep on Pennys. They have good quality stuff

I had to return a shirt for a bigger size. And they did it without a receipt. Everything went well....

They have lots of variety of everything you can think of in clothing. It is neat, well organized and very clean! Smells clean and new. The quality of the clothing is Good! They do have dressing rooms so that you can make sure you buy the perfect size for you. I love shopping at this store!

Didnt have a good selection on stocking. Service was good. The cashier that checked me out was wonderful. She had a beautiful personality. Thank you!

Its a good department store that contains just about anything you could be looking for. The sale prices I took advantage of were excellent.

JCPenney has always been and probably will always be, one of the all-time greats, when it comes to shopping. Went into JCPenney yesterday, to do some quick shopping. Everything went smoothly. I found exactly what I was looking for. We Will Always Love You JC Penny. Thank you for caring about the community, with your reasonable prices and great quality merchandise.

One of the few places that I find a lot of things I really like. Cute, professional, classy clothes that fit. And theres always a sale. Not a great selection of shoes though.

Good deals at JC Penney

I found my teenagers some khaki uniform pants quickly and they were on sale...

I was just passing through to use the bathroom.

Great sales.

I love this store. They are always neat and helpful. The is always clean clothes are easy to see and there is always some kind of sale going on

I go here for the Professional Photos....this is the 2nd set of pictures my family has taken...I love the photographer....they work with you if you dont have the total down payment and the work is wonderful havent been disappointed yet I will continue to use there studios

Really good place, but last time I visit this JCPenney the escalator was down and its very hard to find the elevator. Also I had to pick up online order and it was long line they need to hire more workers for online order and return.

Audrey the sales person was fantastic. As well as the cashier linda.great service

Only my Fav store!!

I go there 5 days a week love my store

Sephora is the best thing in the store but they do not have enough help and their stock tends to kind of low!

Fabulously chic French boutique store with all the latest fashions. Curiously, there were many discounts to be had and the top end designers were not around. Oh well, I still like it.

Im really loves as he has been around since I was a kid Prices are great people are banner and the rest rooms are clean

Very good location. The usual good variety youd find in any JCPenney.

The store is not staffed properly, and because of that I get frustrated. I was able to finally locate a gentleman for assistance only to find out in order for me to get the other 2 curtains, I would either need to order them on line or go into another JC Penneys. I chose the latter.

Needs more clothing options especially for tall plus sizes...Staff could be more friendly& customer oriented..

Had to return a pair of pajamas that were the wrong size. They took care of the problem in short order. Very pleased with the customer service!

Nice customer service