Ali is always very friendly! Every time I come In here he is warm and welcoming, and the associates are wonderful with my children. My latest experience was pleasant, quick, and very thorough. I got Exactly what I needed and enjoyed the friendly conversation!

Mia and Ali were very patient, helpful, and knowledgeable. They took all the time needed and explained all the steps to trade in my phone. Great experience!

Ali was amazing and handled my activation with care and professionalism. He’s a great employee.

The best T mobile store, I highly recommend it to everyone, Ali and Lamiaa are really good and professional and they know what they doing, thank you guys.

Great customer service. Ali helped me out with what I needed without any hiccups.

They were very helpful. Mia and Sam got me together, Im so excited!!!

Ali was very nice and helped a lot. Highly recommend this location!!

A gentleman named Ali Hasan took care of my girlfriend and I. Absolutely perfect customer service and completely left us satisfied with our service. If you are going in for anything at all ask for Ali Hasan!!!!!!

Ali and Mia where very fast great service great location to get something done fast.

Ali is the best. Thanks for being so kind

Service was fast and amazing. Ali was great!

Thanks Ali for the great fast service, highly recommended store!!

I’m writing this review for the most Intelligent, the Smartest with Extraordinary Patience, a True Professional, Ms. Carolina the Mobile Expert working at this location. She solved a problem which almost the Corporate Office & Several Managers at different Branches & Locations failed to solve... wish I could have give her 50 Stars Review. She a Truly Deserve it.Thanks,

Ali is the best representative I yet had to deal with. He was so professional and patient.

I really felt comfortable talking with the staff. The lady who helped me was Carolina, she understood my needs and wants. She quickly found a solution and I am very happy with the end result. Thank you guys for my awesome new phone!!

The two people who helped me were awesome and so kind. Very good at their job!! Thank you so much

Great customer service.

The manager was super helpful, but only after half an hour of waiting. However, Jay while I was asking him for help he turned his back on me in the middle of explaining what I should be doing for trading my phone and started talking to his friend when I said can you please just show some respect and say excuse me him and his friend started talking back to me then just laughing . I do not recommend this place, the workers are only nice to people they know and do not take their jobs seriously. Except for the manager.

Ali helped us out, highly recommend

The best T-Mobile store I ever been too! The Workers are beyond helpful and kind, great customer service, super friendly and great team work! Highly recommend this T-Mobile store!

I love that this store has a Spanish speakerCarolina the salesperson she’s amazing!

Best store and customer service by far!

Very professional and helpful staff! I never thought I would switch over my service until I walked into this location, the staff were very polite and made sure I was taken care of . The manager was extremely helpful and made sure we walked out of there satisfied, I highly recommend !!! Thanks again !!!

Carolina is very sweet and kind. Best t-mobile store ever

Thank you AL! Fast and easy!

Wrost place ever they are lying in every way they dont know what to do dont go there.

Very unprofessional customer service, I went to the store to pay for the phone that I bought 2 months ago and at the time I bought the phones the manager said that you can come and pay for the phones anytime you want. So I Went today to make the payments me and my cousin. And the customer service was so rude with a very bad attitude. Told her what the manager told me. She kept saying that the manager wouldn’t tell you that you can pay anytime. I said let me talk to the manager she said that he is not available. And then she kept telling that there is no way the manager would say that. Accusing me that I am lying. So I told her that you being very rude for talking to me like that. And then she tell me to leave the store, I don’t know how would they put such unprofessional person behind that desk. I filed a complaint with t-mobile and I will follow up with t-mobile. Called customer service And they let me pay the money for the phones and they were very helpfulI. I have been with t-mobile for 18 years. And this how I get treated after being faithful for t-mobile for 18years. I would never go back to that store, they have no respect for clients and customers and the way they talk to customers is very rude and unprofessional. Workers are only nice to people they know. Save yourself a bad experience and go to a different t- mobile store that would appreciate your business. Very unprofessional!!!!

Best T-Mobile store in town! Come see Waseem, Carolina and Baqir!

Amazing people!! Best T-Mobile store out there!! Baqir great sales person! Everyone is very polite!

Carolina is an amazing and kind worker! I will come back here always!

Amazing service friendly team l was treated like a guest i really do appreciate your service and kindness Waseem again thank you and God bless you and your family

Love the store and love the help I received, they helped me get my first iPhone. The sales associate who helped me was probably the nicest retail person I’ve meet, she was patient when I was confused and even helped me pick out a case I needed, can’t recommend this store enough.

Great customer service fast nice mannger nice employees store was good.

The staff was very helpful and nice, Wassem went above and beyond to help me during my purchase, and has amazing customer service and was very knowledgeable, I would defiantly recommend this store for anyone who is trying to buy from tmobile

Super cool store including the employees, they’re super helpful, the employees are always friendly and willing to help with any questions you might have

I highly recommend everyone to go here! Dave & Jay are the best associates I’ve came across! Very friendly & helpful. Thanks a lot guys ! Again you both rock !!

Carolina helped me a lot when I visited the store!! Keep the good work!

Amazing people here! Come see Waseem and Carolina 😁😁😁😁

Jaber was amazing getting my daughters phone together for me THANKS AGAIN

Jay and Sam were the most amazing representatives I’ve ever dealt with, they helped me beyond my expectations! Definitely coming back to this store for whatever I need I love them!

Amazing people go see Carolina and baq

Waseem and Carolina are amazing people !

People are polite! Come see Carolina and waseem!!

Baqir Jaber is very professional in service and kind

Jay at the Dearborn Heights store helped my family and I out and made our upgrade experience FAST & EASY!!!! Hes AWESOME!! Thanks, Jay!

Carolina is great thank j you!

Great customer service! Sam and Ausama were very kind and helpful, will be back again.

I love their service. Great people and really kind.

I always use this store,but no longer guy was rude with my aunt

Perfect service and HONESTY! That’s hard to come by to.

Unbelievably bad experience with this store. Extremely rude over the phone. Save yourself from a bad experience and choose one of the other TMobile stores in the area, much better customer service.

Guys working over there are very rude and disrespectful. They refused to speak to me over the phone and acting like Im stupid and dont want to waste time to try and explain why they cant replace my phone. This store is not in sync with corporate. They wanna act like dictators, but they have something else coming to them.

Sam is really nice and helps with me any issues with my phone and always provides great customer service. The entire team is amazing!

Great service very helpful personnel, would definitely recommend

Carolina is an awesome sales associate!

Nice people working there, highly recommend if you need an Arabic speaking agents

The team here has gone above and beyond to help me!! Ive had some bad experiences at other tmobile stores, especially the one closest to my home. I will always go out of my way to do my business with this branch because they value my business!! These gentlemen need to be recognized for their outstanding service!!!! Sam and Dave are THE BEST!!! If it wasnt for these two I wouldve canceled my services with Tmobile after the service I received at the Garden City MI branch they all need to be retrained on how to handle customers. There is absolutely no reason I should make a longer drive because the staff in not interested in helping me. I am ever so grateful to these two....Just know they are the reasons I am still a customer!

Best customer service ever, please stop by they also have great deals

They told me and My dad our phones were ready so me and my dad left work 7 hour later to pick up the and our phone is not there

Great customer service!

Great Service

SAM was amazing great customer service. Best Tmobile in Michigan!

I will not recommend people to go for this store and deal with people working over there very bad experience.

Good service

I would like to thank you for the changes. Since the last incident, I have gone to the tmobile store twice. Payment was quick and employees were polite. Thank you! 6/3/2019This (about two months ago) store needs to update there equipment in means working credit card payments swipe and printing receipt through printer. This has happened many times. When paying for my bill swipe and printer gives employees a hard time. Instead of few minutes to make the payment it takes 20 mintues or more for swipe and printer to work. tmoble look into fixing or up dating at this location. Or into whats really going on over there. Some of the employees are being inpatient with the customer when this happens (about two months ago).

The young man was just rushing me out the door even though I spent some money on a new phone. he told me he couldn’t help me with my new service to transfer my data on new phone because you need wi-if.. Knowingly that the store has its own service.. Needs more training very disappointed with this location!!! Will never be back!!

Very rude when assisting customers. I changed to another T-Mobile store and my experience there was amazing. I’d never recommend this store to anyone.

TERRIBLE AVOID. RUDE

Hassan was very helpful. Andy started off helpful. Unfortunately when I questioned whether all of my pics & contacts had really transferred, Andy must have lost his patience with me, as he went to the back room for a bit, then said no more words to me for the rest of the hour I was there. Thank God I did question it because only 695 of my 1700 pics had actually moved to my new phone. Not all of my contacts had transferred either. And this was a jump trade-in, so I was leaving my old phone there. I wouldve completely lost those photos & contacts.So Thank God for Mohammad. He did not give up on me like Andy. Rather he stepped in when Andy ditched me, and he made sure everything I needed was resolved. I had no intentions of being in the store for 3 hours just to transfer stuff from one phone to another (a process I was initially told would be quick & easy). I had much better things to do & unlike the 5 gentlemen working, I was not getting paid to be there. I was so elated to leave that I forgot my charger. Once again, I was thankful for Mohammad, who found & returned it easily when I came back after 20 minutes to retrieve it.You might wonder why Im giving this store 1 star. Well thats thanks to Andys actions when I returned for my charger. I was standing there thanking Mohammad for everything & apologizing for my transfer being so difficult when Andy came out of the back room & seeing I had returned he reacted in a manner that elicited laughter from his 3 colleagues. Really guys? Is this a place of business, or are we in high school? I should NEVER feel as disrespected & hurt as I did leaving that store! I will NEVER return to that store!

Nice Staff!

Carolina was awesome

Soooo nice!

Friendly staff, clean store and great service.

Great staff and very helpful and knowledgeable.

Not helpful . my account with T Mobile since 8 years . they just want you to buy . they dont explain or review any issues on my account .

Increasing they get one star is because I cannot choose zero stars. Rip off should be posted as their sign for business. They deceived us with a prepaid phone card and phone called them on the same day and stayed that we wanted to return the phone and they said they wouldnt return it.

The worst customer service by far! I would go into detail but they did so many things unacceptable i would write an essay! Smh i dont know the pregnant ladys name but she is the only reason they got 1 star! We started with her but farhim or a name like that took over and i could have not been more disgusted in the service we received!! Booooo! You guys suck!!! 👎👎👎👎

Ahmed and sal where awesome

Very clean store with a great staff that is very helpful. I will continue to shop at this location.

There have been several cases of fraud on my account since purchasing a phone from this store. Go somewhere else or get your phone from T-Mobile directly.

Very rude over the phone

Never had a bad experience here, employees are very friendly and all my needs are always taken care of.

Bad customer service

Bad place to go to, they never told me about the return policy. They are there to screw you over. I would not go back or recommend it.

Very friendly and helpful.

Great customer service

Very bad experience with this store, I’ll not recommend it to anyone

Buyers beware check your receipt prior to leaving the store!! I was charged hundreds of dollars worth of accessories, did not realize until I got home. Employee named TANZIM added charges without my knowledge!!

They are the best!!!!

Great customer service

Professional service.

Terrible and will be finding another carrier

Great service

Bad customer service

Stupid people

Sucks

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