I appreciate the fact that your still open and trying to accommodate the changing fashions.. I just wish you had a better selection for grown women, we dont all wear tight jeans and half shirts... Ijs 🤷‍♀️

Hard to find casual clothes for mature women. Stores seem to cater to young people & cram all returned clothing onto racks. That makes it hard to shop, & easy to walk away.

I have changed sizes. IF I CANNOT TRY ON MY CLOTHES.......I WILL NOT BUY. I AM NOT STANDING IN LONG LINES TO BUY, TAKE HOME, NOT FIT RIGHT, BRING BACK, STAND IN ANOTHER LONG LINE TO GET A REFUND, SO THAT I CAN STAND IN ANOTHER LINE WHEN I PICK OUT DIFFERENT SIZES AND TAKE THEM HOME TO TRY THEM ON ALL OVER AGAIN.NO WONDER YOU HAVE MORE CLOTHES ON YOUR CLEARANCE RACKS THAN YOU HAVE ON YOUR FULL PRICED RACKS.I get theres covid, but there is a safe way to open your fitting rooms. Take a lesson from Kohls

I seem to have become an empty-handed shopper to JCP! I used to have great shopping experiences but in the last year or so, nothing! The prices are so high that when they mark down their 50-75% items, theyre still too high!! This stores DOWN escalator is out of service but they dont warn the customers ahead of time so you get upstairs, find it blocked off with no communication telling you how to get back downstairs! I dont shop at this store so I would not have known to walk almost to the outside of the store to use the elevator. I wonder how many other shoppers know this 🤔

This was a nice store and we got some good deals on clothing.

Great went to the salon got my eye brows waxed. Wonderful job Katie E.

Got great deal on grandsons jean and t-shirt outfit. Great place to shop for clothes.

This is my store. Always find something amazing.

Nice things but prices are just to high

The photographer was very polite and patient. My wife and I took our 1 year old and 3 year old. Comfortable environment. There are some great deals, check Groupon.

Got my picture taken. It was fast and they did a good job.

Nice JC Penney’s store... clean rooms with many options in clothing and shoes and good prices as well... I was impressed because their prices are pretty much like the outlet stores... good brands like Nike’s, CKs, Levi’s with low fares... so for example I was looking for a coat and I bought a pretty good one Dieselforbless than a hundred bucks... very helpful staff and they can help with everything you desire...

Was great to see a JCPenney store open.

Excellent service and good stock of Stafford Mens white long sleeve dress shirts, they were an excellent value. Thanks very much!!!!

Went here and spent a thousand dollars today I love this store because of the willingness of the workers to be helpful and not lazy like alot of other stores in the Fairborn area lol

The girls in the makeup department were very friendly and helped my wife find what she needed.

Was surprised to learn they was still in business. But great choices

You can only do returns at the register by the salon which is a little annoying but the process was quick once i got there.

Walked right in,asked where to return and item and took care of my mission in under 10 mins! I was very pleased with the customer service and excited to find something in Sephora I had been needing.

Great customer service. A gentleman name Tony in a nice suit rang us up. He was very kind and had a great smile. It was nice to see someone respectful, well dressed and knowledgeable. We will definitely be back and appreciate the awsome holiday wishes despite this terrible virus!.Thanks Tony from our home to you. We wish you the best and thanks for all you do on the front line.

The experience was alright until I checked out. I witnessed Tony, the cashier, be helpful to the woman ahead of me and ask her if she had any coupons and she said that she was a senior and I dont know what they decided she qualified for but he let her save like 10%. When it was my turn he tried to get me to sign up for a credit card and when I said no thank you I watched the look on his face where he decided to be unhelpful. His whole face and demaner changed. He said well then thats you price in a really poor tone. I asked about additional discounts thinking I could qualify for a military discount or a student discount he said no thats youre price. I ended up walking away because I was buying clothes that I was just settling for anyway. Its not like I couldnt live without them. I ended up going to Kohls and getting a better deal. So maybe I should actually thank Tony for keeping me from wasting over $300.

More selection than Dayton Mall.

Picking up on line order, two female employees very friendly and helpful!

Sales assistant made herself available. Check out went quickly once a second cashier came to help. Sales are inticing!

Lots of sales definitely download app

Low inventory and long check-out lines due to only one lane being open in the entire store.

Austin was amazing! I never had such a good experience he was so awesome with my 2yr old and it was actually fun bc who really likes picture day. Thanx Austin.

This location had a great selection of clothing for big and tall men. However, they only had one fitting room open for the whole floor which was kind of an inconvenience. Staff was friendly, place was clean.

One of my favorite stores to shop at. I can always find a good deal and employees are very helpful.

Went there to do some school shopping and was surprised to see, they didnt have any underwear for teenage girls. No one offered any help

Not much stock in the store..very limited selection.

Could not find what I was looking for in ad. No one to be found to help. Person at register would not call anyone. What I did find I put back because there was about 12 people in line at register. With this type of experience for very many people, Penneys will be biting the dust.

Good price and good quality

I saw some things that I liked but just looking.

I always find what I want here.

Wonderful place to shop they carry a wide variety of Levis

JCPENNEY was nice, clean and friendly staff, had a lot of sales also, we saved a bunch of money 🤑

The Troy branch had its door closed. It is the new normal after Covid 19 pandemic. Lets see if the remaining JC Pennys become more organized, with more polite attendees and cheaper.

My husband wanted measured for a suit. I had to hunt down help. Help arrived and said I dont measure we just try on to see what fits. I could have done that. Talk about lazy customer service.

I dont usually go out to shop, but I thought everything here looked pretty great if youre willing to spend the bucks. They had a nice fall sale going on, so I got this very pretty vest for half price--originally $44. Thats about what things are. The Sophra was so much fun, they have a ton of different makeup options to try, and the employees were very nice and I never felt pressured.

Decent prices if you can find what you want

Amazing people to us. They were very patient with my 5 month old as well. And the photos turned out great!

Getting harder to find anybody that will help you and their dressing rooms werent open

Great huge discounts today saved 50%.

I found what I needed quickly and with good customer service.

Convenient and helpful. The COVID precautions arent as obvious as they should be. Also wish there were more discounts, and clearer signs designating discounts.

Return line is real long every time we go there but Wendy in the curtain/blinds area is fantastic! She bent over backwards helping us. Fantastic customer service!

Must be getting ready to close.stuff was broke down place was a mess I feel sad

Please pay your electric bill or get the AC fixed....85 degrees is great on the beach but 85 degrees and 70% humidity while shopping will get you to loose customers. And dont say it was a temporary problem unless you consider 3 months temporary. I wonder if it will be temporarily cold at JC Penny over winter?

Very good quality items, without the phoney sales (or at least a lot less phoney).

The store wasnt bad in and of itself. However closing every register and herding people into one tight spot is not my idea of a good idea of safe social distancing. No one was six feet apart like it said. Huge long li e for check out and pick up. We just our stuff down and left.

A well maintained store and friendly staff

Was great had what I wanted.Check out line was long but moved quickly

Please open up your lower level doors. So frustrating to have to park at the back of a full lot, in order to go into the only available doors. Also, you need.more registers open. Finally found someone who was able to check-out, on the 3rd service desk try. Not the JCPenneys I used to know.

It is christmas time but it was a very quick shopping trip and we found just what we were looking for

Great sales for Black Friday and added additional check out lines to help wait time.

Yellow dot sale is always worth it!

Had a few returns, great customer service.

Fun to just browse

They have clothes that fit old overweight folks.

Wish their kitchen section had a kitchenaid section. Otherwise clean and nice associates.

Store needs a lot of TLC. It looks and feels as if its about to close nothing inspiring about it

I bought a Ohio State sweater embroidered for 22 dollars. Not a lot of nike or adidas though

Excellent store, its one of the few remaining department stores that you can actually physically shop in. They have great customer service and great items to buy. Everything is always neatly organized on shelves. This story is very popular with the local populace. Its very common to see whole families out shopping for their Christmas goodies.

Only used the return item counter. Clerk was friendly and helpful. Area was clean and neat.

Nice clean very prolite

Walked around. for 10 min upstairs looking for an employee to check out. Walked around downstairs for 5 mins looking for an employee to check out too. Finally found one. One girl was leaning on the counter talking to this guy working the register. I told him I had waisted so much time walking around to check out and couldn’t find anyone. He then argued with me for another 5 min telling me I was wrong and didn’t look hard enough. I asked for the managers phone number and he said he didn’t know. I asked who I could call and he told me to call the store.. horrible customer service! I left $555 dollars worth of merchandise I was buying for my son and went to Macy’s.

The mens section is huge and they have a big and tall section. Sizes in shirts were limited but they had many big sizes in pants. The clothes in the big section are stylish and cool. They arent just plain dumpy looking big clothes like at some places. I think the Dayton Mall location has more big and tall sizes and variety, but overall it was a good experience. I will return.

Think going outta business they never have anything

Not much of a selection

Emily at the salon is the best!!! My hair is done perfectly every time.

Long line but it went really quick

Can always find what I need here. I hope they can survive covid.

Bargains are great! Customer service knew her job.

Good deals

I have always liked JC Penneys in general. I think they are just a little better than the other department stores - I like what they stock in general more. I also find the quality to be better in most areas. I maintain they have the best towels that dont cost an arm and a leg out there. If you catch the sales, you can find some excellent deals - I just walked out with an 8-piece bed set for $ 60!

First time using the salon at JC Penny’s in Beavercreek and my hairstylist Amber did an amazing job! I totally recommend her if you are not sure who you want. She took her time and made sure everything was perfect. Walked in not sure how it would go but left feeling amazing! I still keep getting compliments on how well Amber did with my hair! Will be going back to see her again for sure :)

It was fine havent been there for along time

Not great customer service

Beavercreek location very clean and stocked.

Nice winter children s coats

I was looking for a certain top found in flyer. I couldnt find. I ask clerk at register. She pointed to a general area and said it should be over there. (I wouldnt have asked if I could find it.) Irritated. Left the store. Doesnt help to advertise clothing if cant find in the store.They do not have enough help or registers.

JC Penney awesome as usual! Found 3 shirts, a pair if pants and a jacket. Got all of for a little over $50! And I love Tony to wait on me! He is the most kindhearted man. An exceptional person!

Family picture day. Austin always does a great job! Very patient and a great photographer trust me we have 5 kids 3 months to 14 old. Keep up the great work!

I think some of there stuff is still pricey

The little boys clothes are always picked over every time I go here, but the little girls selection is always fully stocked?

JCPenneys is my favorite clothing store in the mall. They always have my style of pants and button up plaid shirts.This occasion we went for a family portrait. The girl that worked there did a great job and was excellent and patient with our children. We liked all the photos! Much better than our phones.

Sooooo sad to see them leaving. Where else will I find good quality school uniform let alone any good quality clothing like in the good ol days

Very good sales. Received the best customer service to complete my sell. Christine in the mens dept. At Fairfield JCPENNEY. Thank you.

Im a JCPenney Queen! Love it

Got a great pair of work boots on line and picked them up at the store in a timely manner. Walked right in and they had the boots waiting for me great service

Very helpful with a return. But also had a rebate that I was not able to pull up on computer to claim. So a manager got me a number to call about it

Was in Penney buying t-shirt for husband couldnt hardly find them but found one package in his size then we couldnt find out some one to check us out was on the other side of the store had one woman to check people out 5 people in line waiting to get checked out omg what a mess that store was so sad

Very deserted. Found nothing wed wanted

Always an experience. Mostly nice staff when you can find someone. Only time you see help is at the register and then your done shopping or on your way out.

Bought glasses for 350.00 in July 2018. It took them 6 weeks to make the glasses and have them available for pickup. After about 6 months the lenses were separating within themselves creating spaces with the lenses. I was charged 40.00 for replacement even though the protection plan stated That I should only be charged 20.00(10%). Later after about 6 months the lenses were completely scratched up, meaning the new lenses did not have the scratch protection that I originally purchased. They were out of warranty at that point. I would avoid JC Pennys for your eyeglass needs. I know I will never get eyeglasses here. I have had better service and higher quality buying my glasses online at 1/3 the price.

Good store with good selection. A little disorganized and things are everywhere, but it works. Good deals on clothes typically.

I was offered zero help while picking out a suit. I did find on I liked and purchased it, but in the hour or more I was there not a single employee approached to see if I needed help. I let myself in and out of the dressing room. Happy with the product but the service was very poor.

Diesha is amazing! She does such a fantastic, beautiful job and goes out of her way to achieve the look youre striving for. She can do all kinds of colors and a wide range of cuts and styles. An artist at work. Been going to her for about 8yrs now ♡

The person who helped me find a shirt that fit was great. The woman who checked me out was pushy about getting a JCP credit card. I shouldnt have to say no 2 or 3 times. Otherwise I would have rated my visit 4 or 5 stars