Ive been a customer since 2008 here and the service has always been well and to the point. Whatever questions or issues I have they do their best and do resolve it on the spot.However, the prices are unrealistic when it comes to screen protectors and covers.As a customer for more than a decade there should be more discounts when upgrading a phone... for new members there are excellent offers but to continuing (especially more than ten year old) customers the discounts are minimum.
I have been a Metro PCS customer for approx 10 yrs. When they joined with T Mobile I started losing calls not getting calls. This went on for months during Covid when I went into the store after mask mandate dropped I asked representative what was going on with my service as I have 2 lines and use 1 for business. The rep replied well your not the only one complaining everyone is going through the same thing its t mobiles fault for changing their towers. I ask if they were going to give partial refunds for partial service she replied no. I asked for the nearest T Mobile she had no IDEA and really didnt help me at all. I feel as a 10yr paying customer that service should of been so much better than this. I went to T Mobile and switched my account to them. I then called Metro PCS to get refunded for the existing balance that I had already paid for and the woman said you cant get a refund in the middle of your pay period and then hung up on me. I WOULD NOT RECOMMEND ANYONE THAT USES A CELL PHONE TO USE METRO PCS IN ANY WAY. They have turned their service n representation of the future of their company right down to the ground. 10yrs loyal got me in the end TOTAL DISRESPECT AS A CUSTOMER. DONT TRUST THESE SCAMMERS.
Okay so let me start by saying this store is super clean. Brenda is AMAZING, so friendly and fast. Thanks so much for your assistance girl! ❤
I do not have them as my provider but was there with someone else. This review is about the employees and the store. The store was immaculate and tidy. COVID signage was everywhere reminding people on what was needed. The employees were both wearing masks and taking required protective measures. Both employees were exceptionally friendly and helpful even with a particularly difficult customer.
The girls are just wonderful and very helpful. I purchased a new phone and they helped me transfer all my information over. Very pleased.
Excellent customer service and very proactive people working on this location. Jackelyn was very helpful and friendly, and Im thankful for her patience because I was taking long to decide what plan I wanted, nonetheless she was very polite and professional with me the whole time. Will definitely recommend to others!
Have been going there for years, used to be called Sonic Boom. Remodel is cool. They really are helpful and polite. Sometimes popular phones are sold out, may have to wait like a week or go elsewhere. Id call first if wanting to buy an iphone, they go quick there. Otherwise its a great place. Super nice people work there
This metro store in davie is the best the young ladys here help you and go beyond for there customers. They have a loyal customer.
Horrible service the girl at the counter gave me an attitude since I walked in there. Ive change my service and just needed help to change my sim card. Customer service sucks in this place
The folks at Sonic Boom are the best. Theyre service level surpasses anyone in the business. Forget standing in line waiting for your number to be called at the company stores. Theres no need, their efficient and appreciate your business. Ive been with them since the beginning. I tell everyone, getting a MetroPCS phone or want to add service or an add on? Go to Sonic Boom in Davie.
Went to exchange a phone that was dangerous. It was admitting some sort of radio waves that was actually making me feel dizzy. Instead of caring about a customer I was told they won’t exchange it due to there policy’s. Talk about bad customer service. Stay away.
Thieves!!!They sold me a bad phone.Stoled my money.Ladrones!!!!
Went in to replace my lg style 3 and was greeted with amazing service and an even better attidude by jackelyn, she was super helpful and friendly, had me in and out of the store in no time. I highly recommend this MetroPcs store if youre on davie!!
Metro by T-Mobile in Davie on Davie Road for many years dealing with Brenda and what a wonderful experience I would recommend this store to anybody and everybody.
Over last 7 yrs ive been dealing with them. Recommended friends and my daughter..super personal service. If i had questions or issues Chris and his staff were stellar. Best spot in the 954. No doubt. I go through phones..prob bought 8 or 9 from them so far. No probs, no worries.
Jackie is amazing, always helpful.
I love the way the establishment now looks since the remodeling job has been completed. 🙆♀️
Only MetroPCS in south florida that has the best deals and lowest prices on accessories and phones. Great customer service as well, fully staffed so you dont have to wait to get attended. Overall the greatest Metro store in the area.
Jackelyn was awesome, very professional and friendly.
I bought an LG Aristo there approximately 8 weeks ago and wanted a tempered glass and paid for phone and glass UP FRONT. Then when the women put the glass on I noticed it didnt cover my screen all the way and did not like this at all!!! I asked for them to take it off and refund my money but she said she couldnt because it was already on it. I then asked why she did not INFORM me before I gave her the money (you can not tell me they have never put one of these on and didnt notice... They are supposed to know their product and be the professional) and she had no answer for me but sorry I cant refund your money. I have also brought friends in and I have been a loyal customer up until that day!!! I will never go back!!!! Very very poor customer service!!!!
I have been coming here past year.i have 4 lines and have bought many phones .this time i purchased a phone that ended up being terrible in how it performed .( witch by the way they dont have floor samples that you can test out first ) on all.so you just have to guess .so i tried to exchange same day .i was told a firm no ! Thats our policy .i asked if i could speak to manager that maybe he would be kind enough to make an exception .she laughed and said we can never get a hold of him .completley unprofessional ! I said so basically your telling me i wont be given any oppurtunity to ask ? she laughed again and said no ! Im very kind and a great customer .no reason to be treated like i have annoyed her, and dont deserve respect or fair treatment .i will no longer take my buisness there .
Convenient but not always able to help.
Most affordable prices in Broward County. The owner cares. And it shows in the costumer service.
DO NOT GO FIND ANOTHER DEALERTHEY DO NOT UP HOLD THEIR REFUND POLICYAND IF YOU ASK FOR ONE THEY WILL BEAT YOU GETTING MAD
My husband and I have used this location for ALL our MetroPcS needs. The staff is very friendly and Chris will go out of his way to help in any way he can. I absolutely recommend this store for any and all MetroPCS needs/phones.
Metro is the way to go .. Owner operator is one of the nicest guys you can meet .. No pushing, explains all your options, and great deals on phones and plans .. Other Metro dealers play the greed card .. Not this place ..
Very well taken care of
Everyone is very nice there
Great customer service !!!!
I love Metro
Great customer service
This location aids in committing fraud by allowing people to obtain an account in a fictitious name so that criminals can go on committing crimes.
Brendas always a help
Great service
Terrible customer service 🤨🤨
Helpful
Rubbish, rubbish, RUBBISH
Love it
Very good
This is the best subway that I have been, they helped me when I was very good girls and always nice
What an amazing place! The service is very good!
Good place