It was a really fancy experience for an icecream... I love the idea, the name, the branding, the way to present it but its kind of messy.I cant imagine trying to get an icecream during summer time and 100 degrees outside. The process is long and place it wasnt clean even though we were just a few customers waiting for it.Anyways... Good icecream with good ingredients but not for the price I expected something better.

Yummy Freshest Icecream, has some great flavors and combinations. We can pick the base of Icecream like regular milk, almond milk & cashew milk .

Great location inside the Blackhawk Plaza -- close to the center and facing the fountain. Have popular flavor selections and a variety of toppings. It is quite a sight on how they make the ice cream. The ice cream itself, however, is creamy but has a granular finish. Almost like the sugar didnt melt...I also agree that the staff needs a bit more training,especially, on how to talk to and handle kids. Lastly, staff were using just the standard food handler gloves. There is, however, a proper glove for handling nitrogen so they dont freeze their fingers while preparing the ice cream.

Ice cream was extremely creamy. Likely the best ice cream shop I’ve ever been to.The Fruity Pebbles ice cream was mind blowing. Because the ice cream is so creamy from the nitrogen cooling the cereal doesn’t get soggy even after many bites. Would recommend 10/10

Many choices, vegan organic gluten/dairy free kosher, the premium base tasted delicious, crowded and slow on the first day though

Best ice cream they freeze it right in front of you!

Love it! Very entertaining process and top-notch taste! I wish regular size would be a bit smaller though - its too big for one person. Ideal for two.

My whole family loves this place. It is becoming far too regular of a habit for us! Staff is friendly and ice cream is phenomenal. Easily 1000x better than Coldstone.

Nice flavours, nice employees

It normally takes a very long time to get ice cream here but today they refused to even take our order due to the managers negligence and incompetence when it comes to properly staff his store. If you dont want ice cream, go here. Otherwise, go to Cold Stone Creamery. I watched them say the same thing to three kids and their dad who clearly just got out of practice. A completely unreliable business. If you want to disappoint everyone in your group, bring them here!Right, because its not at all your fault that you hired untrustworthy people to staff your business. How dare you blame your employees for your lack of responsibility. I recommend the owner of this store find a better manager that can properly staff your store so you dont have to tell paying customers to leave.

Really good ice cream made in a large variety of flavors while you wait. Only downside is the price. A medium starts at $9 and goes up with added toppings.

Great location. Great idea. Horribly understaffed. Empty freezers. Messy. Run by kids. Disappointing because I wanted to like it.

Just excruciating slow. 20 minutes until you are at front of a modest line. Then they were out of premium base. Another 10+ minutes to get dish. The three teens employed here were stoic and unapologetic.

The ice creams are great but it takes a long time for them to get and serve the icecream. Also keep in mind the scoops are costly

I was not a fan of the sorbet, but the location and shop is super cute and they make the ice cream fresh after you order it which is pretty cool

Ice cream was amazing but the staff was so dry and not welcoming at all . Have they ever heard of a smile or how to talk to customers ?

The ice cream is decent, but they really need to have better service. Plus the ice Cream is a little overpriced.

It was worth the 20 mins travel from Plesanton! Very creamy unique taste!

Good ice cream and choices of toppings/additions. Service was very slow.

Great ice cream, slow service

Ice cream, I didnt scream for it, but it was worth it, if I had

Drove all the way here from SF only to be told that they’d changed their hours. If you change your hours, please update them online!

Not very organized on a Friday night. This is the 2nd time I have been in here and both times it is the same, not organized. To bad someone doesnt actually manage the place and run it half way efficient.

Freshly made ice cream!

Drove 50 min to this place for it to say its temporarily closed, even though it said open online. So ticked off.

No reason to wait extra time for a dessert

Such good coffee!

Slow serving and expensive. Not my type dessert

Delicious, great staff

Too expensive compared to similar facilities, and not enough seating for parents/grandparents in the play areas.

So tasty, and delicious!!

Just do it!

Ok