Shopping for a homecoming dress for my niece, completely unaware of prices at this store. The dress she found was almost $4,000!!! Needless to say, she didnt get the dress.
Julie was able to help us with just the right amount of attention. We walked away with more than we were looking for because of her great ideas. Very pleased.
The customer service is absolutely below zero or in other words does not exist. The manager Jesse looked at my return for a shoe and said let me go check 4 boxes didn’t know what that meant!! but he came back and said oh we cannot exchange the shoe even though it was damaged. I wasn’t looking for money back just another shoe I can wear. I do most of my shopping there but will never come back to any Neiman Marcus.
This review is meant for a specific employee by the name of RUTH FIERRO, who works in the mens fragrance department of this Neiman Marcus, in the Fashion show mall. This amazing star of a woman shined bright today and we walked out of Neiman Marcus very happy to have met her. She literally spent almost an hour with us, thoroughly explaining to us each fragrance we were interested in, and even recommending a few of her own favorites. Other fragrance department employees in other stores do the same thing, as its their job, but the personality and positive attitude of this woman is like no other! You can tell shes a genuinely happy person whos willing to help customers, whether they make a purchase or not. Shes very knowledgeable about fragrances and you can tell she loves her job! Sadly these qualities are hard to find in employees these days. We even gave her our personal cell phone number and she put us on her list of people to contact when our favorite fragrance goes on sale in November! Neiman Marcus should have this woman train all of its other employees, as she is the true meaning of friendly and knowledgeable customer service, and just a good happy person in general. Thank you Ms. FIERRO! Keep up the great work! Neiman Marcus is VERY LUCKY to have an employee like you!
Great clothing selection, but the place was like a tomb and not one sales person asked us if we would like any help, but one did follow us like we were going to rip them off. Maybe next time I should try if it got my daughter and I some customer service.
Decent experience this time. I only had 1 rep treat me like poor trash. I guess I didnt do a good job to try and look the part this this time around.Although I have a decent amount spending power having both Neiman Marcus & Bergdorf and Goodman credit cards... SMH.. you never know whom it is youre speaking to. (Old adage)... never judge a book by its cover.
My boyfriend and I went into the store yesterday. I was looking for a YSL bag. We walked around the whole handbag section and seen at least 3 employees standing around. We were not acknowledged nor offered help by any one of them. Too bad you lost a sale. I refuse to spend my money in places where I am not welcome. 🤷🏾
I ordered a bag to pick up in this store and what I picked up was a different style than what I had ordered. They explained that the bag I ordered was given the wrong item #. They also explained that the bag I ordered didnt actually exist, and the pics on the website were wrong. No problem I returned the bag. I also left a negative review for the bag on NMs website explaining that its not going to be the bag in the pictures. Then NM deleted my review. The service in the LV store was fine but I think that deleting bad reviews is a shady business practice, so Im posting this on Google. Be careful ordering online for in-store pickup with Neiman Marcus they might be advertising purses that dont exist.
They really dont want ppl to come here it is evident with all the entrances they have closed off to public and the lack of staff they have on shift. They want your money just not your presence. Smh
Close at 5:45pm on a Friday October 8th 2021. Seems ridiculous
Great time to shop! 60% off Designer sale- whoo hoo!
The store associates were very helpful. They customer service was excellent.
There was no responsibility, compensation, or apology for their mistakes and mistakes.
This store allowed someone to charge $2600 after it was declined 3 times by 3 other cards. My wallet was compromised. I called them to make them aware of this and to ask that in the future maybe validating photo ID after 3 cards get declined is the right move. Well she told me that this doesnt raise red flags for them, they dont care and Ill need to settle it with my bank. Obviously I handled this with my bank but the reaction I got from Neiman Marcus tells me they promote fraud and dont care because they want to reach their numbers. This is whats wrong with humanity. Rotten.
Incredible class,quality and style. Unique selections of all types.
I forgot my cologne and needed more when we were here last. I found a few that I liked and they were helpful in narrowing down best one for me. I always like this store and the service is above all others in the area.
Its actually a mall so it works. I visited other stores and found what I was looking for in ambercrombie n Fitch. Overall its a dope mall, definitely would recommend while visiting las Vegas
Marcus Washington was super helpful & made my shopping experience delightful
It was absolutely 💯 👌 wonderful!! Especially my personal shopper, Malissa Barton. She is costing me a fortune!! But its ok, l love 💘 💕 ❤ everything she chooses for me!!!
We received the best customer service in the fragrance and cosmetic department.
Love it. Do not have one in my town
Hot new items👞👔🧥🧣🕶🧤
Fashion Show Mall is the most fabulous Mall ever. It has almost every store located in one place. The food choices are excellent. The Italian Restaurant in the front of the mall facing the strip is delicious. I LOVE this mall. Sales personnel very helpful.
This is a really good all in one branded departmental store. They carry branded wear and accessories. Come especially during Christmas or any shopping seasons, as they sometimes have very attractive discounts across many brands. This may even include some of your top brands. If youre buying enough from them, they even have personal shoppers to help you through your experience, which is fantastic. I personally didnt manage to find anything from the guys section as it was only half a floor while the ladies had 1 full floor to themselves. As always. But I must say though, its probably the biggest and best Neiman Marcus that youre able to find around.
This is the best Neiman Marcus(Fashion show mall) that I visited. I found a friendly and knowledgeable staff. Joanne is assign in the Creed fragrances and she will give you first class service. She will answer or provide answer to any of your question. She has a great taste as well if you need recommendation. Thank you Joanne And Neiman is lucky to have you
Always 5 stars!
Had a great time browsing. I enjoyed my experience. Met lots a great individuals whom were very courteous.
Quick curbside pick up..look my Versace slides
Great staff providing good service
My sister wanted a few handbags & they stayed open for her.
One of the best stores for luxury goods in Las Vegas. Great service too.
Very good customer service
Got a lot of good deals there.
One of my favorite stores.
Go to Catherine for anything you need when it comes to perfume and cologne👌🏾
Zombies all over .need sales people many looking to buy not service
Great place to get designer items and you can find deals.
Bought the double old fashioned Baccarat crystalware as my holiday gift to me. The Rotary pattern I long ago wanted is no longer manufactured. So Harmony has a similar feel in the hand. Pricing at Neiman Marcus is comparable to online big name purveyors. The added advantage was I had them in hand without the waiting or stress of worrying they would not survive transport intact.
The variety of clothes is so much more evolved than in Seattle.... Fantastic selection. We hit it on a great discount day, too, so thats a bonus! Offset casino losses!
My favorite
I walk all around the mens department twice and not one person who worked there even acknowledged me. I went back a second and third time and had the same experience. On the fourth time, I did buy a pair of shoes, but all of the guys working in that department seemed like they couldnt be bothered.Lets compare this Neiman Marcus to the Saks in the same mall. It is a 180 degrees difference. I was approached immediately. Good call. I now have a mens department sales representative who knows my name and assists me in finding exactly what I am looking for (plus some other great items).
We were looking for a specific sporting good, shoes, at this Neiman Marcus. Out of stock, the store offered to look up the shoe online and order a pair for us. We politely declined the offer, and decided to go to other stores to look for the shoes. The displays in the store advertised more price points similar to the stores online prices. Some of the store covers the same products as the online presence.
Finally made it to Fashion mall. Lovely store has a household dept. Great for gifts. They closed that in Beverly Hills. Nice to see a home dept. Found a great anniversary gift for daughter and hubby. Sales woman helped select. Great idea
Pretty good store
This place has it all and you get in within mostly within your budget. The variety amazes me every time. The staff is pretty amazing, professional and effecient. Its places like these that make shopping fun for all. You can go their with your friends and family and enjoy the experience. The hours of operation are pretty long and you get to enjoy the wonderful place within the mall as well once you are done here. I have been here at least once every month. It is a bit crowded on week ends and you may find parking a bit challenging but once you are through that a wonderful shopping experience awaits you. A good thing to do before visiting would be to check online if there are any deals or discounts going on as that could help you to plan and get your timing right for a visit here. You can spend over an hour easy and not get bored just because there is so much to choose from. I have seen people just spend hours window shopping here. They keep the premises clean and bright so that always keeps upscale feeling going. This place draws in the young and the old alike as there is something in here for every one !!
Overprice Made in China clothes and shoes.
The store has all your high end needs. Clothes, accessories, makeup, perfumes! They even have a valet that leads into the store from the parking garage. It would be nice if there was an elevator next to the escalator but I was able to just put my baby safely on the escalator while on her stroller. The store leads out into the mall but its also close to the strip outside dining options. Ill be parking there when I visit again.
In Las Vegas, the world-famous Strip offers up excitement 24/7/365. Located on this famed thoroughfare is Neiman Marcus Las Vegas, offering world-class shopping just steps from the sightseeing, casinos, and shows. Along with a selection of the luxury brands you love, the store offers several unique services. Try out premium spa services in a private spa room. Have your precious jewelry repaired, restored, or reimagined in the Precious Jewels Salon. And be sure to make a stop at the NM Café, offering delicious cuisine and spectacular views of the Strip.
Nice store with very helpful and friendly staff
Cant wait to be able to afford to shop here on a regular basis
Carisimo
Safety you get your own personal shopper
Great
You walk in and as the security guards size you up and decide you cant purchase any of there 600 dollar shoes. So the very nicely follow you around to enhance your assumed experience. Definitely are great at driving people off based on stereo types.
$$$$ good service wifey was happy so I was happy
Love it love the selection of cologne people are so nice and sweet be glad when everything opens back up
Lee from the Tom Ford counter is very helpful and full of information. My friend and I received excellent service from him. Thank you.
Mecca!! There really are too many superlatives to describe Neimans. That I can come in 1ce every 6 months and still have staff who remember me by first name and can recall what theyve sold me and, at the time I walk in, lay their hands on stock and go: This will work on you!, I love.
We came in looking for a grad dress and Shay helped us! She was wonderful to deal with. The store has lots of selection and found all staff very approachable and friendly.
I visited Neiman Marcus today and was not welcomed at all, the staffs here either were so busy on their phones or talking to one another. In general, decoration and set up are great but bad customer service. Please train your staffs better.
Always good service jot necessary good price
Love all their clothes, bags, shoes... you cant go wrong here.
Great upscale shopping easy returns in-store and online
Wish the mens casual section was better. Overall the store is nice, just always want more selection. Hand bags has great selection, so my wife is always happy here.
Very Nice
I love this specific Neiman Marcus store. The sales associates are very helpful. I love how there is a Louis Vuitton boutique inside the store. Reason I give it only 4 is because the sales associates in fragrance hounded me for a sale, even after I told them no.
Had a killer lobster roll just outside the doors. Lukes Lobster Vegas
I mostly get what I needed, and I love their customer service, its my #1 favorite department store.
Love the shopping experience here, excellent customer service, and incredible brands and products!
This is an great place to stop by for shopping. There are a number of different brands you can find here.Sales ladies are very helpful and know products very well.My sincere recommendation for this shop!
Awesome time today with Joannie from Creed, picked up the perfect scent of Vetiver, will be back for the atomizer event !
Great for Gift shopping
It great for anyone looking to buy a classy outfit! With a wide selection of suits, shirts, and pants you can find what you need very efficiently!
Terrible customer service. Seems similar to many business in the area - no accountability or common sense. Purchased some towels during holiday season 2018 and upon receiving towels washed them as they had plastic smell. Followed the instructions as specified and upon removing from washer the towels were defective - threads and fraying. Should not happen if towels were better constructed. Not only did 1 towel do it but all 4 of them were defective. Called customer service to return the towels and person on phone accepted the return and proceeded to provide return authorization. We sent towels back. Today we receive the towels back again with some customer service person telling us they won’t accept the towels. Terrible customer service and obviously another retailer that does not care.
Facing the strip, so its a nice place to relax and grab a quick bite while shopping around Fashion Show!Service was great and so was my chicken sandwich! So good!
Lots of great selection and the staff are very helpful. For more budget conscious people, there was actually a reasonable amount of stuff on the sale rack that wasnt too pricey but it probably depends on timing
Great customer service, many options to choose from. Thank you sales associate Mr. King made it a great experience.
Great location, impressive vie of s mayor corner of the Strip, and the food is always good. But service is spotty. Sometimes great and others way off.
Very poor customer service. No guarantee on items bought there thats defective. You must be dressed to the 10 to get respect in there. It doesnt matter how much you spend. AVOID
Have an outdoor indoor cafe with great menu n good food. Very nice atmosphere. Love this place. 💖🥂💖🍸💖
Good place. Prices are high. Staff should be more friendly
Well we only walked through this store because it was the closest to our parking. It is a beautiful store but not in my price range. Mayne one day though lol
I took back a dress that was too big. There was no line and the whole transaction took less than a minute. I kid you not.
Went and bought some superfresh Fendi kicks for a gift...ask for Chris in the mens shoes department, he took care of me with white gloves..good looking out
Great place to visit..tons of shopping and eating around..parking is free
Clean, safe, quality
Very expensive and had to actually hunt for help. Maybe its because we dressed to plain and ordinary to acquire any help.
I think I’m going to have to start shopping primarily high end because it’s much more my type of environment. My sales lady Antionette was very kind and very professional. I guess you get what you pay for! Great experience
Nice store to go and see all new stuff love it
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