Overall I was satisfied with this location. The biggest issue I have is its hard to reach the person youre working with by phone and they usually dont return phone calls. My vehicle ended up staying longer than I thought but the work turned out great. The car rental place is within a few steps so thats a plus.

Love them!!!! Love them!!!! They get you taken care of from start to finish and in most cases already have rental accommodations for you.

Sewell Lexus in Dallas has the BEST customer service. Everyone there always goes above and beyond to make sure that we are satisfied.

Derek was very helpful throughout the process as well as my car looked brand new. I always take my car back to sewell anytime Ive had damage and they have never disappointed me.

Sewell is wonderful in every way... Theyre complete excellence in customer service in every single department, even the collision shop... Definitely a customer for life....Craig Gunnis is my sales guy and he as well as the rest of the staff is absolutely wonderful and professional....

As much as it pains me to say.... I’ve had to use their services a few times. They are always friendly and courteous. They have an enterprise on location which allows for prompt and effective assistance.

I was in a hit and run accident. The other insurance was giving me the run around. From the beginning to the end, my adviser Mitch Horne was very helpful and made sure my vehicle was going to be taken care of! From rental car issues to some charges the other insurance didnt want to cover he returned every single call. I was a little concerned about the reviews but I could not of had went to another collision center. Sewell, I am very satisfied from my car purchase..to your collision center. Thank you Mitch and thank you Sewell!! You guys will forever have my business!

Highly competent staff and outstanding service. They do a good job setting customer expectations in the beginning and keep you in the loop on work in process. Have used them several times over the years and always pleased with the quality of the results. Their paint work is top notch.

I had a wonderful experience from beginning to end 👏, and specially mr.william doing professional communication and updating throughout the repair as it should be.I am 100% satisfied by Sewell. Even they activated few sensors on my Lexus GX 460, previously which was dormant . Going few extra miles is what not only keeps the existing customers but brings others on reference from our side .The reason why I choose swell from others during this catastrophic event to repair my vehicle is, because I am satisfied by what you do during a regular service.

Always a great experience. Customer service on point!

David sold my brother his new pre owned lexus and gave us the best customer service😊

Andre is just the best!!! He handled my 2015 RX with grace and expertise! I didnt have to worry about a thing. I am a Sewell customer for

I’m furious my vehicle is being repaired and it did not have major damage it’s minor and they are keeping it till the 19th Feb. dropped off lst week of Jan. They have not done any repairs and guy said they are starting today. Really and I have to wait one more week and a half.Only issue it had was side mirror, scratches for paint job and side tire molding. When we dropped it off. Not only is amount higher than initial quote but wait time is what kills me...In my opinion a minor item I’d hate to imagine if this was major work like a dented door..No repair done because they couldn’t reach husband well you should have obtain another number and said work is at haul till you call is back ....

Great people and great work!

I called about bringing in a my hail damaged vehicle for repair at a time thats convenient with my work schedule. The young woman who answered the phone was not as polite, or accommodating as I expected from a Sewell representative. Her tone made me feel like I should find some other facility to have my vehicle repaired. Thats not what she said, but its how I felt when speaking with her. And, I believe thats exactly what Ill do! Very disappointed!!!

I had a less than 1 star review in my last experience which is very unusual with Sewell. I spoke with their manager and it is clear how important my overall experience was to him. I updated this review based on the last 10+ years that I have received exceptional service.

First time coming to this body shop and have had the worst experience EVER. They have told me my car is way ahead of schedule and that it should really take 45 days to finish the job. Ive talked to numerous people and other body shops that have stated it should not take this long to get my car fixed on what is stated on my supplemental needing to be done. They told my husband when I made him call on a Friday, that all they had to do was put the car together and clean it out. Painting was done. Told him the car was so far ahead of schedule and that THE ONLY REASON I wouldnt be able to pick it up is because its gonna take my insurance awhile to accept the supplement and that Tuesday everything should be ready. I had my attorney call my insurance to make sure everything was taking care of on time and come to find out my car was no where near ready on Tuesday and not even sure it will be done on Thursday and are now telling me it may be Friday when I am able to pick up my car. Not only that my rental ends with my insurance in a day and they are telling me the body shop probably wont cover my rental for another two days because my car IS SOOOOOO AHEAD OF SCHEDULE. So now I have to figure out how to get to and from work. I will NOT being coming here ever again if I have issues with my car and I will be sure to NOT to recommend this body to anyone, to get their car fixed. I am immensely frustrated with how things are going at this body shop. I would recommend finding another body shop to take your car to and not choose this one.

Once again this group of fine group of people and front counter Ladys take time to listen to what will be needed for my Lexus and folks like, Stephen, Chandler,and others Thank you.

I had very bad experience with this folks. I had my RX350 damaged and got appointment. I got the appointment after 1 month. When I got appointment, they asked lot questions about my insurance, etc. They told me that they will work with Insurance . I had Mercury Insurance. With all these information, I am about to leave my car today. They told me that we do not work directly with Mercury. They are asking us to pay if the insurance does not pay. If they told us from the begin, they do not work with Mercury and all these stories, I will not even waste my time. My wife wasted more than 3 hours to drop the vehicle, leaving the work. I will not recommend this Collision center to anyone. .

I have purchased two cars from Sam McNeese in 10 months and have been nothing short of thrilled with both experiences. The service and quality of vehicles at Sewell PreOwned are unsurpassed (this is my 4th Sewell Lexus) and Sam worked incredibly hard to get us exactly what we wanted, when we needed it. Sam is an exceptional professional, easy and enjoyable to work with, and sincerely cares about the customer experience.

Car needed new bumper cover, headlight, and windshield. It was finished in about 5 business days after the insurance company (a major San Antonio based company catering to the military) increased its estimate to cover the OEM windshield and bumper cover. Car was in immaculate condition when I picked it up and nothing was missing. It was a much better experience than with Caliber Collision a couple of years ago with my previous Lexus, where the trunk mat and tool kit disappeared. My service advisor was Devin and he was straightforward and to the point. He took great pain not to over-promise, and I appreciate how he handled this client. What could have been an outstanding Sewell-like experience became a nightmare and my worst experience ever because I had to readjust my seat and mirrors. Just kidding. Five stars all the way.

I am writing this to express my displeasure with the way my car repair was handled. However, I want to start by saying that I have been pleased with customer service from both Sewell and Geico up until now. When I bought my car, I did not even consider another dealer. I went straight to Sewell because of the outstanding service I have gotten in the past. Similarly, working with Geico has always been easy and efficient.This time things did not work out well. I dropped the car off for repairs at Sewall Lexus on 4/4/18. The estimate approved five days for a rental car, causing me to believe that five days was a reasonable time to complete the repairs. The repairs were not complete until 5/5/18.Unfortunately, I had to get involved with the service manager, the claims adjuster and his supervisor. Apparently, they went back-and-forth over a request for supplemental approvals. Both sides tell credible stories so I don’t know where fault lies, but I believe that, as professionals, they should have worked this out. Never in my 50 years as a driver have I seen negotiations grind to a halt like this.Sewell would not begin repairs on my car until I guaranteed the contested difference, which amounted to a little over $500. The extension on the rental car alone added $1,087.50 to the cost of the repair. Obviously, this is poor business acumen on Geico’s part and not at all in the spirit of customer service.On Monday, April 30, I wrote a complaint to both companies. Sewell called me but did nothing to help and Geico completely ignored my complaint. Again, really poor customer service.Geico kindly extended approval for the rental car for the maximum of the policy, ending on May 3. On May 4, I grudgingly became an customer of DART to get to work on Friday and to pick up my car on Saturday.To add insult to injury, when I picked up my car on Saturday Sewell informed me that Geico “sent me a check for about $825“ and they wanted it. I never received such a check but Sewell would not release my car unless I paid them the $825. So I am still not through with this mess.This misadventure has certainly tainted my view of both your companies. I intend to miss no opportunity to share my experience with others.Please do not hesitate to contact me if I can provide more information or clarification regarding this matter.Respectfully,Dr. Michael Cunningham

I had voiced some frustrations and we had some headaches dealing with the Insurance but Sewell went above and beyond to make things right. Glad to stick with Sewell Lexus and will be dumping Geico.

This one start that body shop did a good job on the car, but I had a worst customer service. had to made multiple calls to get an appointment and couldnt get the person who I spoke first. did not get a call or email and then payment, even though they got the payment from the insurance wanted to me to again, and after the service no greet. I felt like I have been treated likea gatto body shop. I dont write review but I had to warn future customer. thanks

They are very professional here! Vey nice employees

I agreed with SSK, they have very poor customer service even though they claim to use OEM parts and expert technicians, they still could not get my car rear bumper correctly installed. I let them take the car back to get it fixed the second times but when i got it back the problems were still the same like it was never touch. The technician said that the best they could do. I had to say the paint job was great. Please take your vehicle some where else to get repair so that you can save yourself some time and frustration and done right.Sewell Lexus Certified Collision is making the excellent Sewell Dealership on Lemmon Ave. in Dallas a bad name. AP

BEST OF THE BEST CUSTOMER SERVICE! BEST!!

Easy to work with and fair in their dealings.

Great customer service!

Great place

Great service and repair quality

Great customer service!

Great employees!

Customer service is a-one.

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Pay for what you get

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