Hispanic man working at front desk needs Customer service training. I came to purchase 4 tires. Asked him whats avaliable for my tire size. Gave me 4 brands options and prices. Afterward I asked him for more detail on $91.00 brand then he started quoting me $12.00 tire. Again, I asked him for 91.00, then he became anxious and told me you asked me to tell you whats available and thats what I am doing!. I didnt argue with him.. He definitely needs training. I bought the tires but, this will be my last time doing business with this location. Btw, I had to go back next day due to one tire air was leaking. One of the young guy messed up setting up tire. They fixed it right away.

Great service, great turn around time, great staff. Painless!

Great experience, the guys provided excellent service and a fair price. Im a return customer and will continue to use and recommend your shop. Thanks again

Service was good. But I came back to find some scratches along the side of my engine hood after I picked it up. Will be back for more service, the workers just need to take better care of the car when working on it.Was able to work with the location and get my scratched fix. They were super helpful and nice about everything. Service and care as needed. Definitely will be back again.

I brought in my 02 Sequoia for a warranty 4 wheel alignment, tires balance, and rotation and i was greeted with the svervice manager.He and his team were very courteous and got my vehicle done in a reasonable time.My Sequoia now has a perfect centered steering..Thank you American Tire Depot,Your team is great!Peter,

Manny is the man!!! I came here to adjust the air in my tires and he quickly came to help me out.I also found out that they also oil changes. Definitely coming here again soon!

Every time I come to American Tire Depot, I have the best experience, customer service, and good prices! They aren’t just out for your money, they can help you get discounts on parts, and they help you understand what’s going on with your car! 5 stars every time. 😊

Very friendly and knowledgeable customer services. I was also inspired by the expedicency.expediency. I will return and recommend this American Tire Depot.

I got brand new tires here a little over a year ago and they have been wonderful. Well last week i somehow got 3 nails in one tire and 1 in another! I contacted american tire depot to see how much it would be to fix my tires. They told me to come down the very next day and it would be free of charge! So i went and it took them only 1 hour and my car is back to driving like a beast! I love this place and i would recommend them to anyone!

Extremely satisfied with my new set of tires. The staff was friendly and attentive. They were able to price match at competitors advertised price. I highly recommend this place.

The team at the Cypress American Tire depot worked to get a tire that was not in stock for a saturday appointment and got the job done two hours earlier then my appointment time. I originally booked online through chat and the individual on chat did a horrible job with what i needed. I will go to and reccomend the Cypress team again!

I showed up a few minutes before the shop opened at 8am on Saturday. I was the first one there but a few other customers showed up. Service was excellent and I was in and out by 9.30am.

Great price and on time staff Darren was 👍

Great service and price. Went in for an oil change with no appointment, and not only were they able to squeeze me in the same day, but the price for a full synthetic was really good and they fixed a nail in my tire for free. I will be back for sure.

I needed all four tires replaced. The folks at American Tire Depot went above and beyond to help me find the right tires, at the right price for my 16 year old car. I was low on funds, so they worked with me to help find the best tires that I can afford. The customer service here is outstanding. Ask for Michael, he will take good care of you! This was my first time here, and thanks to my positive experience, I’m a customer for life!

Overall the customer experience was good, but i wish they were a bit more honest when giving you estimated hour of completion and not be so secretive infront of customers. The time portion i get, but it looks bad when you are told what time your car will be ready only to find out it was another hour. If you believe it will be done at a certain time, then add a range to it and cover yourself if it takes a bit longer. The secretive portion only makes customers think something bad is happening when you car is in the picture. I do like the work and prices, and they dont try to sell you anything if you dont want it, but my 2 points are what prevent me from giving a 5 star rating.

I have been going to the Cypress location since it was Phillips tire and the customer service is always great just as it has always been! Thanks guys!

Great service. They made getting tires easy. thank you

I can always count on ATD to take good care of my Car. Manny has gone above and beyond when attending me. I appreciate their great customer service and I definitely recommend this location!

Kevin is great and provides excellent customer service. Manny at the front desk is super friendly. All of the staff members greet you when they come in. This is the 2nd time I have used their services.

Went in to get a oil change in my GMC started to park to get information a employee quickly opened his car door so I could not park and that was the only spot left so I lift

I had bought new wheels and needed to get tires after I got a flat. Went to American tire depot and Manny helped me out. he went above and beyond when I decided to keep my old tires by fixing my invoice without asking to take off the disposal fee. Ive gotten every single set of tires for my truck from here and I will definitely be back.

Nobody is happy spending money unexpectedly on vehicle maintenance, especially these days. The staff at American Tire Depot was very professional, friendly and helpful. I heard them acknowledge several customers by name and was always pleasant. I always say, Im happy to spend money where Im treated with respect.

I took my car in at lunch for an oil change and was able to get back to work on time. The service was fast. The employees where professional and the facility was clean.

J.Martinez JR. Took care of everything I needed,made sure I knew what was going on before any work was done. I highly recommend American tire.

Where do I begin? The store manager Eddie was fantastic. Came in to purchase aftermarket rims and I couldn’t be any happier. The truck looks amazing. The only minute issue was the long 3 1/2 hour wait time. Tony was keeping me up to date and reassuring me all was going well. Not their fault as the shop compressor which was serviced the day before wasn’t working. They struggled with the amount of customers but got the job done. American Tire Depot should definitely have a back up. It’s beyond me as to why they don’t. Ultimately huge kudos to All the team members in Cypress.

Purchased four new tires today from American Tire Depot- Cypress. Prior to my purchase I spoke with Michael on the phone and he was very kind, courteous and helpful. When I went in to get the tires, the entire staff in the shop were all friendly. Thank you for your service and great pricing as well!!

Great and Friendly Service! They do a lot more than tires. Kevin keeps his word and gets the Job Done and Done Well!

Great experience with Kevin and the crew. Called for a specific rare tire that no one stocks and he was able order it and get it from the warehouse in just over an hour. They were already set up and ready for me when I came in. I thought half my day was going to be wasted but they got me in and out in less than 45 min. Thank you for the prompt and courteous service.

Michael greeted me and helped me out during my oil change. Normally I get oil changes done at different places just whatever happens to be in the area and convenient at that time. However, because of such a great experience I’ll be coming back to this particular place for my oil change from now on.

The guys working are real good people. Quick to have a laugh with you. Prices are a bit lower than most shops. There work is good from what I can tell, it’s only been a few hours. I am grading at a full 5 stars because I had a bit of fun dealing with-em.

Worked with me for the price range I was looking for, changed my tires in a timely fashion, friendly employees. Will definitely return next time I need any tire service.

Was in and out in less than an hour. Staff was very friendly and accommodating as they were able to take care of me while they were very busy. Would definitely recommend.

Michael, Kevin and Damian took great care of me today! Came in after being very impressed with Kevin on initial call. From there, Michael took the time to educate and inform me well and I really felt my car was in good hands with Damian. Everybody was really polite, professional and helpful.

Great Experience! From first phone call to completion of (4) new tires installed and truck aligned I have nothing but good things to say about the guys at this location. I will be back!!!

I got a quote from this place for a fix and went to another place to get a quote for the same fix and ATD quoted me 4 times the price. They probably overcharged for pervious jobs. I am never coming here again. Do not come here.

After working on my suv, I needed a wheel alignment, I called up American tire depot and it was less than an hour from closing time. I asked for pricing and if possible to get it done today, they said yes. Once I got there, they took my suv right away and started working on it, it was 10-15 mins after closing as they were wrapping up the alignment, everything got done, pricing was great and got me to enjoy the rest of the weekend without issues.

Awesome service went back to back days for mine and wifes car. Manny and Michael are friendly and professional. I will definitely be back for all my car service need.

I am glad that I tried out ATD this time. I only needed one tire and they were able to take care of it without having to special order it. I did not want to spend a lot and they were able to give me a tire in my low price range.Overall the customer service was very good. However, the wait was about 3 hours. I did not have an appointment and I should have asked how long it would take. Had I known itd be as long as it was, I would have preferred to make an appointment for a later date. Anyway, lesson learned. (Note: They were very busy. I heard the manager talk about how they have been experiencing high business the past week.)Bottom line, I will probably go back when I need to get the other 3 tires and/or an oil change.

Great service and price!

Manny was GREAT. He was able to get the tires I needed for my mom within an hour. I will be back in a few days to get the front tires replaced.

These guys are on it. Best inventory and service!

Great customer service and good prices. Manny was so nice and helpful, something we needed after all the problems weve been having recently. Thank you for a job well done! Appreciate yall!

Super helpful came from out of town and moms car had flat tire. They took the time to fix the rim and help with bead leak. Awesome.

HONESTY AND GREAT SERVICE...WERE A FAMILY OF 3 MAZDAS AND THEY ALL RUN GREAT

I Compared American, COSTCO AND Goodyear. Walked in no appt Kevin was quick to help we chatted about the type of tire I was looking for. His price was very fair with no need to negotiate. I also asked them to look at my breaks. They did the works for me with outstanding customer service and great communication. I found my new tire place. Thanks Kevin

Last time i went for Flat tire due to impaled screw they got it fixed quick and fast, staffs are awesome accommodating and knowledgeable, Ill be coming back again next time for other auto works

Bought a new set of Yokohamas and alignment a few days ago. Manny gave me a great price over the phone, and Michael was very funny. Both were very knowledgeable, answered all my questions, and provided exceptional customer service! The warranty on the tires was something I wasnt expecting but greatly appreciated. I am so glad I went with ATD of Cypress to take care of my vehicle needs!

I have to say that this shop was top notch. I walked in, told them I was there for my appointment and they knew exactly who I was and what I was there to get taken care of. They were very kind, offering a seat in the shade whenever they saw me. They were very informative, beyond what any other shop Ive been to has ever provided. As per usual, they had some recommendations for work that I would need to get done on my car. BUT, and heres the catch, the really really good catch, they didnt make me feel like if I left there that day I would regret not getting the work done. They were honest (shocker!) and said its not a life or death situation, we became aware of the work that needed to get done and are making you aware of it too, it will need to be addressed at some point, but today doesnt have to be the day. THAT made my day! I love that they are a one stop shop, they are honest, and they care. I will definitely be returning!

Today I encountered a road hazard that caused my front passenger tire to go flat. So I had to replace my damaged tire and I have gone several times to American Tire Depot. The place was clean and all the employees were wearing mask and keeping 6 ft apart. Recently I have gone to other businesses that werent wearing mask and not social distancing. But, this establishment was extremely professional and had the well-being of their clients in mind. The employees were friendly and pricing was reasonable and my car tire was replaced and installed within 40 minutes. Considering how many vehicles were ahead of me it impressed me hiw quickly my tire was replaced. I would definitely recommend this location to those that want excellent customer service and reasonable pricing. On a personal note I would like to thank everyone that helped me with my car issue.

They went above and beyond for me here. We would not hesitate to take our car here again.

This place has very good reviews but my experience was horrible. I was there on a Saturday 10/31/20 so I can get my tire fixed. Two hours later after all the chit chatting and horse playing from the employees. I finally get assistance from a very unprofessional employee. He aproches me and my vehicle looks at the tires then starts saying it might cost you about four hundred dollars. Then I told him that I have insurance. Once he heard that then he said it might not be repairable. So I felt like this guy was trying to hustle me the way he was talking to me. Overall they took the car in and they didnt resolve the problem. The employee brought my car back said it was fixed and low key trying to charge me 40 bucks.

Awesome experience. Open on 4th of July. Fixed my flat for free. Hooked me up with a great deal on 4 new tires same day. Had to wait for delivery but then topped off all my fluids, again NO Charge Really good people down there. Will be back for super tune-up on 2006 Ram Truck. Family feel to a franchise!

These guys are great. I have been going to these guys a long time now for alignments and brakes. I already had a tire deal through a different company and I wanted to use these guys to do my alignment which was $100 cheaper than anywhere else I went. After I asked about the tires to get both done at once they offered $20 less per tire before I even told them I had a deal somewhere else. All said and done I saved $180 and I got it done in a few hours. Great business! I will continue my business with this company for years to come.

Eddie and Tony were absolutely awesome!! I called the Cypress shop at 3pm looking for new tires, got to the shop at 3:45 and was leaving with 4 brand new tires by 5! Eddie even had to go to one of his other stores to get my size tires. The service was beyond 5 stars and so was the deal he gave me. He took the time to explain everything that was included in the service and exactly what I was paying for. I am extremely satisfied with the service I received and will refer anyone I know to go see Eddie and Tony. I will also be going back when needed!! What are you waiting for!? Call them or go see them now!!!

Excellent Service. Eddie and Tony were very helpful and service was quick. Gave a very good quote compared to other auto shops. Got the works done on my car; oil change, brakes and tires. Car is like brand-new again. Thanks again for all your help! Will definitely bring all my cars here from now on.

Came for a quick oil change and other things for my car. They do more then tires!

Nice service. I realized that tire change scheduling from the website doesnt not connect to the stores. Recommend to call any stores which you are going before the appointment.

Always good experience.

American Tire Depot Cypress treated us right. Took the time to walk us through all our options and we had wheels and tires on our truck within two hours. Planning to always recommend them to anyone.

Went in for an oil change and knew that I needed some extra work done, including needing tires. They called and gave us a breakdown of what was going on with my car....it was a no pressure call. It helped me make the decision to have them do the work (all new tires, alignment and bearings for my rear tires). My car was done same day and I have to say Im very happy with the results. My car has never driven so smooth.

I had a hole in one of my run flat tires. I normally go to a place called Tires 4 u in Buena Park, which I found out was bought by American Tire Depot. I told the advisor what I needed done and he said Run flats cannot be patched or fixed.I went home and started looking for replacement tires and found the best priced run flats at American Tire Depot. This time I called the same place in Buena Park and the same advisor answered saying the tires were not in stock. Good thing they weren’t the only American tire depot around.I called the Cypress store and they had the tires in stock and to come anytime before closing. I went there immediately and the advisor asked me what was wrong with my tires and I told him what happened. He pulled out a book with tire brands and found my tire brand can be patched. I asked how much and he said no charge. I was so surprised and happy. I was ready to purchase 4 tires and he said I didn’t need to.They plugged the leak in about 30 min and I was on my way.This is the first place where i have found not just one person to be honest but the whole crew. I felt they will only charge for something that’s broke and won’t make up stuff just to charge. From this point forward, I will only go here to get my car and the other 4 cars that we have serviced here.

I’m glad that I didn’t have to go elsewhere. Staff are friendly. The guy who assisted is very knowledgeable. He gives options, and explained very well.I am very satisfied.

KEVIN, Was great to work with. Personalized service. I was recommended to leave my area in Long Beach and drive to the City of Cypress and I did. The shop was clean and service was great. I paid more than I wanted but in the end I got what I wanted. HAPPY! 😃

Great 5 star service. Best prices on tires! The time promised that my car would be done was correct and was accomplished. I will definitely be recommending to my family & friends!

Great customer service and great prices too!

Very slow service wait 3 hours for an oli change

After finding a flat tire on my car, I decided it was time to replace all four. The staff at Cypress was friendly and helpful, gave me 3 options to choose from. I was out of there in less than 90 minutes and thoroughly satisfied.

Service was great. Employees were all nice. Tested out the new tires today on a road trip and they were wonderful. I will definitely use these guys again for my next set of tires Im very satisfied!

This place is great!! They gave me the best price on my BF Goodrich tires. They replaced my alternator and didnt charge an arm and a leg. Today I came in anticipation of failing a smog test, I spoke to Keven who suggested I go see what happens with the smog check and if I need any repairs to come back.. well THE TRUCK PASSED!! American Tire Deopt could have taken my money but they didnt, these guys are honest and will treat you right!!Thank you American Tire Depot ❤

I called in for a quote for my wife’s car and the gentleman gave me a quote told me the price when I could have the tires put on which was the following Saturday. This is a very rare moment in my experience of buying that the quoted price was exactly the price that we paid for those tires and the timing was perfect. Thank you for your excellent serviceThank you for your services and we hope to be back at your place for the needed vehicle needs.

I went in without an appointment yesterday.I explained I was working the next 7 days and only had 400 miles left before my oil change was due.I was afraid I would go over the mileage. Eddie didn’t stress said he would fit me in; they where extremely busy all bays full. Eddie got me a ride home and reminded me I needed to rotate the tires.He said they would check everything and take care of what I needed done. Eddie confirmed my telephone number and the oil grade I needed as well as the price to expect. I went home to relax and enjoy my morning. Sergio did my oil and tires and evaluated my car needs. He does an excellent job. I hear all the customer bragging on his work ;when I’ve been there waiting on service in the past. My service was complete. I was picked up at home after. This place is excellent, excellent, excellent and I can not say enough about the professionalism, kindness and awesome job they do all the while taking care of their customers personal needs. Thank you thank you Eddie and Sergio you are amazing!!!!!See you next time

These guys are all awesome and genuinely care about their customer

These guys were great in checking out my car for a water system leak. Turned out to be a small problem with no real $ in it for them. They were honest & very fair. The guys even worked extra hard to get my car done quickly as it is my only transportation. I have used them in the past and they will work with you on getting your car in shape.

Great service! I got great pricing on a set of Michelin Pilot Sport 4S tires for my 2017 Camaro SS. I highly recommend these guys... theyre awesome! 👍👍

Great service. Great communication. Great pricing transparency.

Love love love it here. Kevin made sure everything that was wrong got fixed. I am very much appreciative of him and the mechanics that worked on my truck. Everyone there is so vibrant and happy. If it wasnt for kevin and his wonderful personality I probably would have went elsewhere for a cheaper cheaper price but he made me so happy to spend my money there and I dont like to spend money. But it was definitely worth every penny. My truck is running great. I have a american tire depot around the corner from my house but I went to this one. God sent me there and Im thankful !!!!

Excellent customer service! Knowledgeable team who gave me good recommendations for the kind of tires Im looking for.

Came on my lunch break, was hoping they’d be able to replace my popped tire within my 30’min lunch but they were busy. So I left my tire there and cane back after work for them to install it.Returning once I got off, i was greeted right away. they proceeded and I was done in no time.Staff is nice and friendly

Very friendly and fast service. I got my tires rotated and oil changed on my lunch break. Highly recommended!

I came down for an alignment, they told me it should be about an hour wait. Almost 3 hours later,my truck was finally finished. The owner & manager realized that it was taking to long and threw me a nice discount for the inconvenience. It definitely made things right and I appreciate good customer service. Ill be back for sure

Best prices within a 20 mile radius. I shopped around, and ended up saving over $200 on a set of four new SUV Michelin tires. Outstanding service to boot.

Really nice guys at this place. Kevin was professional and laid back. The guys got my tires installed quickly and I will definitely be returning for future business. Highly recommend.

This place is awesome! I visited the cypress location. Kevin and his crew is amazing. Quick and friendly service. Kevin took real good care of me. I reccomend them to everyone.

They were informative and quick

Great and professional service. Cant beat their price and prompt service. My go to place for tires.

Everyone was helpful from my initial phone call, to visiting, getting dropped off and picked up, and paying for the service. There was Eddy, Tony, and Eddy (driver) who worked with me and I appreciated their knowledge and experience to help me feel comfortable with the process. Tony (or Eddy?) was cool even when I called a competitor to get a quote (which was more expensive). That’s great service. Thank you!!

Buyer beware! I was charged more than the price I was quoted until I objected. They still charged me $12.95 per tire road hazard warranty which I was lead to believe was included when I called in. They also tried to charge me for Nitrogen fill about $40 which they did not disclose when I went in. Not good for the shop review. Also the 2 tires they put on were over 2 year old, 1 was over 1 year old and 1 was current date that is even after they assured me over the phone that they dont put on tires that are more than 6 months old. I felt I was ripped off in many ways. I will not use this shop or company again and you should not either.

Everyone was exceptionally friendly, nice and made spending $500 for brakes and rotars a pleasant experience. Not only will I continue to go there for future car issues, I will recommend it to others!!Thank you for this experience during trying times when many people are very stressed out (me included). I left feeling happy!!S. Moffatt

The employees are truly exceptional at what they do. They no doubt appreciate your business, but more important, they appreciate your time. Numerous times I heard them thank the customer for their patience or apologizing for extended wait times . For me, acknowledging my time is valuable is priceless to me.

These guys were courteous, fast, and well-priced. They provided great service!

Always a pleasure doing business here. They always try to work with me on prices and make sure I get the best deal, especially when I have more expensive work done. They want to make sure customers are happy and taken care of! I’ve never had a bad experience here! I highly recommend giving American Tire Depot in Cypress a try, you won’t regret it.

Came in to get an oil change here after my brother recommended it. Tony helped me out and was very welcoming, he explained my different options and I saved so much money compared to other locations like Jiffy Lube. Will be coming back for my next oil change!

This was my first time going to American Tire Depot, and it will not be my last. The front office was courteous and the service was fast. I was prepared to have to buy a new tire, however they were able to repair the one I had on and didnt charge anything. Excellent customer service!

You can never go wrong with American tire depot cypress. They are honest and reliable. I have been coming here for all my car needs and they are always there to help.

I went to Costco to see if my flat tire could be repaired and they told me it would be a 6 hour wait! I drove past American Tire Depot on my way home and pulled in to see how long they would take. He looked at my tire immediately and told me I drove too long on my flat and will need a new tire. He then gave me 3 reasonable prices to choose from and they put the tire on right then and I was in and out in less then 30 minutes! Very happy customer!

Got started right away was done and out of there in under 45 min with 4 tires hassle free

This is my go to place for any needs for my car. Eddie is amazing and explains everything that needs to get done. Tony is also very helpful. Get there early if you don’t have an appointment and they will generally try to get you out the door quickly. They’re super helpful here! Thank you!!

I wanted to say I was expecting a complete run around regarding a simple nail repair. That being said I had the pleasure of speaking with Tony who was probably one of the most professional representatives I have met in a long time. Said everything is Ok and my repair isn’t a huge issue recommended his expertise on an oil change for my vehicle and I WAS DUMBFOUNDED! Tony is the man as well. In and out left with money in my pocket and I couldn’t be happier! Thanks you guys will come back and recommend to my friends!

Ive been going to American Tire Depot for many years now. And when I got there, they were super busy. They told me it will take at least an hour or so to fix my flat tire. And said it will be done by 5:00p. it was done at 4:45p.. From the manager and their employees. Theyre all super nice and stick to there word as well. I totally recommend American Tire Depot in Cypress California. A 5 Star Shop for sure.