Over the past year, I upgraded camera, housing, video light, and strobes through Bluewater. The rep. I dealt with (Mark Strikland) has gone above and beyond the call of duty at every step: from answering very basic questions regarding the gear, to facilitating interactions between the customer (me) and the manufacturer. One of the best customer service experiences I have ever had.

Mark and Tommy at Bluewater Photo are great guys. They are very knowledgeable about their products and are very helpful to find what you need. They were one of the few places that had all the camera gear and accessories I was looking for. They stand 100% behind their products. I reccomend them highly. They are at the top of my list for all my future underwater camera purchases. Thanks again for all your help and suggestion guys.Cheers,Mark and Liz Andrews

Ive gone on two epic trips with Bluewater Photo; both trips were on the lovely Rocio Del Mar. Im just fresh off the boat from an amazing UW photo workshop at the Sea of Cortez.Planning the trip with Bluewater Photo Travel was effortless. My travel agent, Gillian, was extremely knowledgeable and well organized. Prior to the workshop, our trip leader, Nirupam, and Gill put together a Zoom meeting to help us all get aquatinted with each other and to answer any and all of our questions.Nirupam is WONDERFUL! I love his energy and humbleness. I am a professional photographer, and although he was teaching the fundamentals of photography for this workshop--he still made it fun and engaging for all levels of photographers onboard. He has a background in fisheries science, which definitely helps photographers capture better photos of the otherworldly UW subjects. I also must add that his technical knowledge on photo equipment and editing software is mind blowing and vast. He is clearly very passionate about what he does, and he is completely selfless.Thanks for a memorable trip and awesome photo-ops!

Mark at Bluewater Photo is MORE than AMAZING!!!! On a scale of 1 to 10 he is a 15!!!!! His patience is beyond belief. I had so many questions and he took the time to answer each one in a way that I could understand. I spent over six months trying to decide on the right camera system for my needs. Mark was there for me every step of the way, never talking down to me, never pressuring me and always listening to me. It never felt like his goal was to make a sale but it always felt like he had my best interest at heart and was most focused on how to best support me at every stage of their process. He allowed me to proceed at my pace. I can say with complete confidence if it were not for Mark I would still be months away from getting my new camera system instead of days away……. I am grateful to Mark for all his time and efforts to ensure that I have the best camera system for my needs.

Wow! Bluewater Photo is great. Mark promptly returned my call and email and worked with me, a non photographer, to help me get set up with the right equipment. Mark did a zoom call to go over the camera, housing, and accessories prior to our spontaneous trip to Hawaii. We had less than a month to pull it together, and Mark helped me every step of the way.Bluewater Photo is not only great for professionals and expert amateurs, obviously, but people like me, that know very little about camera settings and what they all mean. Here is my story for those of you who may not be experts, dont know much, but are looking to improve knowledge and skills in underwater photography and dont know where to go.We enjoy snorkeling. I bought a Fuji XP at the Costco in Maui a couple of years ago. It was ok, and if the light were perfect, my underwater pictures turned out ok. I was fine with that. Then I saw My Octopus Teacher and was totally inspired by the movie and it led to my pursuit of finding out more about underwater cameras to photograph the fish and reefs that I deeply care about.I googled and found Bluewater. Mark asked the right questions. I thought I was going to get by with another underwater point and shoot. Instead, Mark set me up with a Sony RX VA, Fantasea housing, a wide angle lens, handles and a few other necessary accessories. I suddenly felt elevated to the ranks of Jaques Cousteau and had no clue if I could do this. What if the pictures didnt turn out? Mark spent an hour on a zoom call going over everything and helpful hints. It was scary until I got in the water and started taking pictures. It works!!!Here are some before (Fuji XP) (3rd pic) and after (Sony RX V with Fantasea Housing) day 2 of our trip and Im still learning the camera! Wow. I used wide angle in these pics, but can crop them down if I want. There is nothing better than working with experts that do this 100 times a day, know their stuff, and match you up with the right gear. Thank you Bluewater Photo and Mark!

Good service at its its best.I had very lite time to get few critical items to Israel before my diving trip, Tommy Stylski, toke care of me in few hours, including a discount and excellent shipping service, I got the items in 3 days!!!Serially, best service I got I all my shopping years. Fast, personals service, good prices and lots of information, I am defiantly making BP my new favorite camera store...

BWP and the people that work there are outstanding in every way! (Shoutout to Tommy, ask for him!) Friendliness, knowledge, advice, communication, all excellent. Novices welcome! (I am one) Always current and top of the line products with great shipping options too. I have been active with them for years. I have visited the store when in town but it isnt necessary as they work and give attention just as well over the phone. Definitely give the website a look (including travel, classes, gear reviews), use them for your purchases, and dont hesitate to shoot em a call.

The crew at Bluewater photo have excellent customer service! They have taken the time to patiently answer all of my questions for my specific interests in U/W photography and their help has been a learning experience in building my own rig. Grateful for their service!

Light delivered complete and in good time. Staff more than eager to resolve any issues.

Mark at Bluewater Photo was SO helpful! I truly never write reviews, but he put so much time (multiple hours across multiple weeks!) of helping me figure out what UW camera set up to get, talking via email and phone with me during my *long* decision making process, helping me get the best option for my more limited price range, and then to top it off he helped me set it all up via a video call! The very least I can do it post a positive review. He has been immensely helpful, patient, and extremely quick to respond.

I have been purchasing underwater photo gear from Bluewater Photo for nearly 20 years now and have had great service and recommendations from them in every instance, Tommy Stylski has been my primary contact and I have complete confidence in what he tells me. He is not a salesperson but is an advisor that wants my trust as well as my business. He has certainly earned my respect and my trust. Thank you Tommy.

Mark is amazing. From the moment I first called Bluewater inquiring about the best underwater housing for my camera, he was extremely helpful, encouraging and patient. I ended up buying the Nauticam underwater housing, which he has also helped me set up and learn how to use via video chats. It has been such a pleasure to learn from him. I highly recommend him and Bluewater to anyone interested in underwater photography.

I dont normally write reviews, but the staff at Blue Water Photo and specifically, Nirupam Nigam, absolutely deserve highest praise. Recently, after deciding to upgrade my camera system but not having a clear decision on what to get, Nirupam spent many hours over several phone calls discussing pros and cons with me at length. As my thought process evolved, Nirupam was always prepared with a tremendous volume of expertise to explain details regarding everything regarding cameras, lens, housing and accessories. Although my thoughts and ideas werent always clear, Nirupam was quick to help me cut through my analysis paralysis and crystalize which features and technologies were most important to me. Prior to actually purchasing anything, Mark made himself highly available at the store and was able to demo equipment and share his immense wisdom regarding options as well. Tommy is also readily available for discussions, tech support and in-depth product information. All in all, Blue Water Photo has been and will continue to be the place I shop because of their vast level of expertise and their incredible customer service attitude. Many thanks to Nirupam and the team!

I recently purchased my Sony Camera, & lenses, Inon Strobes, and Isota Underwater housing and ports from Bluewater Photo. I spoke with several other underwater camera stores but settled on Bluewater Photo after discussing my needs and options with with Tommy. He was very knowledgeable and helpful. I had a nice underwater photo system (purchased over 10 years ago) but it was limiting and I wanted to move to the next level to improve the quality of my underwater photographs.After discussing my underwater photography experience level and needs, Tommy made suggestions for me to consider to make my own choice. Bluewater Photo offers many options and a large inventory from which to select. They have great competitive pricing on all the items they sell.I received my new underwater camera system very quickly and have no issues with the items I received. I also feel assured that Bluewater Photos will be there to provide any after sale support I may require. Overall, my experience with Bluewater has been excellent. I highly recommend them if you are looking for u/w photography advice or need u/w photography equipment and camera lenses and accessories.Thank you Blue water Photos and Tommy!!!

Had the pleasure of diving with Mike in Cabo Mexico. There happened to be a Black Friday deal for GH5 housings and he put a custom quote together for me quickly so that I was able to purchase gear to use the following week for a shoot. He answered all my questions and gave me great gear recommendations. Would highly recommend!

In March 2020 I bought a macro lens and a wide-angle lens for an upcoming dive trip… which of course was canceled by Covid. I left everything in the box until a week ago, when I was getting ready to go off to Tahiti for the “let’s make up for the lost year” dive trip. But I had mistakenly failed to buy the “step down” ring required to attach the wide-angle lens to my camera housing. I was freaking out when I called Bluewater Photo, but they calmly helped me diagnose what I needed and overnighted it to me. This morning I excitedly opened the package… but still couldn’t figure out how to attach the lens. I was sure that Bluewater had sent me the wrong thing. I was freaking out again when I called them… and they calmly explained how to attach the lens. Tomorrow I will leave for Tahiti with working camera gear after getting technical sales support and psychotherapy at the same time. I would never buy anywhere else.

I recently moved from a point and shoot underwater camera to a Canon Power Shot g7x Mark II with an underwater housing. I bought it after reading several articles on the Bluewater site discussing options in all price ranges for underwater cameras. I usually buy my camera equipment from B&H in NYC but Bluewater actually came in with a better price so I took the plunge and ordered it from them. Everything arrived perfect and on time. I had a question after I got it, emailed them and got a quick response with good advice. I am very pleased with their customer service before and after the sale and will definitely use them again when the time comes to expand my system.

Great folks to work with - they’re the only ones who had a spare battery for my video light and got it to me in time for my trip. Good communication and excellent customer service.

These guys are awesome! They helped me out in a pinch when I was pressed for time on a camera accessory and when I had a shipping issue they had not one but two people respond to me! Very thorough customer service and you can tell these guys really care about their customers!

I broke the mount to my ITorch Pro light and couldn’t not find a replacement anywhere. On the suggestion of a friend who buys all his equipment from Bluewater, I contacted them for help and Tommy was able to procure a mount for me. Saved me about $500. Without the mount, the light is useless and I would have had to purchase another. These guys are really great and know everything there is to underwater photography and they are extremely helpful.

Have been working with them for several years and couldnt be more pleased. Shipping is fast and they can be contacted for questions indefinitely. The employees know the equipment they sell in and out. Especially, I would like to thank Tommy and Mark for all their excellent help.

I had great experience when I purchased my entire set underwater equipment from Bluewater Photo. I am very new in scuba diving and underwater photography. Mark Strickland from Bluewater Photo gave me very detailed education and introduction for the equipment I need. I am very happy for all the purchasing I did with Bluewater - everything was working perfect!

I have ordered equipment from Bluewater Photo several times now. They are quick to answer any questions and/or concerns, both via e-mail and phone. They also will go the extra mile to ensure you receive your gear in time for your next diving trip. They are always my top choice when ordering underwater photography equipment.

Fabulous and knowledgeable advice throughout. They contacted me within minutes of placing an order to ensure I would have all the right components to make my camera, housing, and strobe when effectively together and to make sure I was purchasing the right equipment for my needs.One of the items, a Fantasea housing, arrived with an defective alarm system. When I contacted Bluewater, they immediately said they would make it right. When the manufacturer, Fantasea, refused to send me a replacement unit without delays or additional expenses, Bluewater Photo stepped in and purchased a replacement for me. They are quick to respond and stand behind their sales.

Had a great experience ordering with Bluewater photo. I had a tight deadline to get my camera & housing since I was already on a dive trip. Despite not having the housing in stock, Bluewater representatives made sure that the housing reached me in time directly from the manufacturer. They were also very responsive on the phone & email. Highly recommended!

I inquired via email about the Kraken u/w video light.Quick response from Tommy, very friendly, knowledgable and ready to answer any questions I had.As I live abroad, I received a link that made a purchase so easy.The way I treat my customers is the way I was treated. Happy to see that great customer service still exists!

I had a back order with ..... for a camera which didn’t meet the requirements, whilst organizing the housing with BWP/Tommy.We kept in touch during the A1 announcement and bang! Tommy was on the ball! Not only did BWP sort me out with the nauticam housing, they also came good during the back log with....Camera arrived, housing in transit.Excellent service from Bluewaterphoto and especially Tommy for his patients!!Legends!!

If you are just getting started in underwater photography, or have been doing it for a while, this is the place for you! The staff here is very friendly and extremely knowledgable. I was still new to the whole underwater world of photography and Mike and Mark did an exceptional job in explaining what I would need to get started out, AND! bonus even how to take care of my equipment.I personally have also taken a class here by Mark and recommend it highly!

Bluewater photo has helped us out yet again. We were trying to figure out exactly what we needed for a port, gear and lens for the unusual Laowa probe lens. There were two gears listed for the same port, and we didn’t want to get it wrong. Tommy was great! He got what we needed and we got to talk about our hobby. Looking forward to trying the new gear out.

I called in to discuss options for underwater cameras. I spoke with other resellers, but after my phone conversation with Tommy I’ve decided to purchase my underwater photo equipment from Bluewater. He was extremely knowledgeable, patient and helped answer all my questions. Thanks for such a great experience!

5-star customer serviceWhen I needed a few Nauticam items for an upcoming trip, I reached out to Tommy & BWP, they had in stock and sent ASAP in time for my trip

I had an issue with a ring light. They went above and beyond to fix my problem. Excellent customer service!

Had a great experience with Bluewater! I had been slowly accumulating parts to an underwater setup through sales this year and I was really looking for a lot of help and guidance on completing and getting the right set up. Mike spoke to me on the phone and then promptly sent me quotes on multiple set ups. Once I decided on my set up he was very quick to give me advice and send me updated price quotes each time i changed that I changed my mind about options and accessories (there were multiple). I wasnt going to leave this purchase to internet sales luck. It was very nice having one person from inquiry to sale stick with me to give advice. Overall great experience!

I called Blue Water again today to ask them for help mounting the bayonet mount and wet wide angle lens onto my housing. I got through to Mark...got onto a video call with him and he guided me through the entire process. Thank you Mark for going the extra mile and very nice to meet you. Thank you 🙏🏻

Ive been working with Bluewater Photo for years and have had nothing but excellent service and support with all my underwater photo needs. Tommy Stylski has been especially helpful over the years as my rig has evolved from compact cameras to mirrorless.They also have an excellent travel department that can assist with trips anywhere, anytime be it live-aboard or land based. A great group of professionals with a passion for all things underwater.

Mark was an AMAZING asset and resource during my process of choosing a new underwater housing unit for my Mark IV. He was able to answer every question I had; broad or the most specific questions. If it was not for him, the process of selecting one would have been much more difficult and time consuming for me. Thank you for all the help Mark!

Bought a couple of things from Bluewater and also a large competitor ( you know who you are). My last attempted order from the other company was a total waste of time. Slow and unenthusiastic responses from a customer service rep lead to my order not being able to placed and delivered before my dive trip.Mark with Bluewater was awesome in helping me get the lens ordered and dropped shipped before my dive trip next week. He also recently spent a lot of time helping me figure out the housing options for a different mirrorless camera I’m going to start using. He’s extremely knowledgeable and treats me like I’m his most important customer.Glad I settled on Bluewater as my exclusive UW equipment supplier.Michael.

I really enjoyed working with Tommy. I was starting from scratch after losing my previous camera due to a flooding incident, I didnt want to make the same mistake and buy an inferior housing unit. He gave real honest advice and was responsive to all of my questions...and trust me I had a ton of them particularly since I didnt want to make the same mistake again. He helped me navigate the numerous options and finally settle on something that should work really well for the long run. I am getting a rock solid Sony system with Isotta housing. Would not hesitate to recommend them for any underwater photography needs.

Mark gave me so much of his time and expertise - and he got me a deal! Grateful for the help and so excited for my aquatech underwater housing to arrive.

Excellent customer service! Exceptional knowledge! Shipment received missing an item. Went above and beyond to correct the problem. Highly recommended for all your underwater photography needs!

Writing a positive review for Bluewater Photo and Kraken is the least I can do for their fantastic customer service!! My light stopped working after a couple months and not only did I get a replacement in less than a week from Kraken, but Mark with Bluewater was so quick to return my call and efficiently assisted in contacting Kraken for me and was there for me all the way through until I got my replacement. I highly recommend Bluewater Photo, you won’t be disappointed! :)

The best. No other way to put it. Michael sorted me out straight away and got me set up with the best gear possible. Top notch customer service. He always replied to me within an hour and met all of my requests. My expectations were exceeded! Thanks again guys!

Tommy and T’lane both answered my questions quickly, and made sure that I had all the information I needed on a decision about an important order, so that I will be able to take my new photography gear on an upcoming trip.

Cant say enough GREAT about Bluewater. My purchase experience was positive and their continuing customer support has been top notch. Bluewater University has been really helpful with improving my photo skills. Nirupam Nigam has been available to me for advice, answering my questions and recreational diving since my class with him a year and a half ago! I will certainly take my business to Bluewater Photo.

TLane and the sales department at Bluewater photo were spectacular! We had been waiting on a domeport from another vendor for two months. Tired of waiting, I looked for another vendor with an online presence who could ship to a US Territory in the Pacific Jurisdiction. We put in our order, and they even recognized that I had forgotten to order a pretty critical piece of equipment and asked if I wanted to include that in my order. Additionally, shipping to Saipan can be quite tricky, but the team handled it and got us our order in roughly four-days. Their efficiency, customer service, and knowledge ensured that our two-week field surveys went without a hitch. If I need any underwater photography or photography gear, professionally or personally, it will be through Bluewater.

Where to begin- five stars doesn’t seem nearly enough to express my satisfaction and gratitude!A few months ago, I decided to upgrade from my point and shoot to either a DSLR Or Mirrorless. There were two major UW photography companies for me to consider working with. The first one asked what my budget was and then said I wouldn’t get what I need with that. In contrast, Mark at Bluewater asked me what I liked about my point and shoot, what I didn’t, and what I was looking for in an upgrade. After several hour-plus conversations, we narrowed it down to 3 cameras. He sent me NO LESS than 15 quotes with different configurations, taking the time to explain in great detail all the differences and what they would mean to me. I ended up settling on the NIkon D780 with Isotta housing. There was a small issue with the TTL trigger, and Mark went so far as to FaceTime with me THREE times, and also set up a face to face call with the owners of Isotta. We were able to work through the problem easily! Throughout the whole process, I felt like any question I had or needed help with was handled with great detail and attention. While I did end up spending quite more than I originally planned, it was because I was given all the information and options I needed to make the decision that was best for me. I can honestly say I’ve never had a major purchase process that was as wonderful as this one!!! Thank you, Mark and Bluewater! I truly feel like you are there helping me on the dives!

I decided to upgrade my underwater housing camera. I had called around to several different underwater camera shops and explained my budget, my thoughts on what i was looking for, I also talked about my dislikes on my old camera system and that i didnt want to have the same issues with the new system. When i started talking to Tommy at Bluewater i felt like he was actually listening to my needs. He answered questions throughly. He proposed several different cameras and we talked about the strengths and weaknesses of each. It took me over 2 weeks to make my decision and a multitude of calls, emails and texts. I have made several other purchases sense my housing. Some strobes for the girlfriend, a foucs light and an o-ring. I have always received propmt response and personal care when dealing Tommy from Bluewater.

Very disappointing experience. I have been seeking a dive housing for one of my older cameras that shoots raw. I found one on sale at a discount because it was discontinued. The web site clearly noted that it was the last one left so I jumped in an ordered it.5 days later I got an email cancelling the order because Ikelite had discontinued the product...that they were advertising as discontinued....Naturally, theyd be happy to help me select a different product....Bait and switch. They STILL show the product in question on their web page with a bold note - ONLY ONE LEFT.The only saving grace here is that they have promptly refunded my money. I would not do business with this outfit.

Had an outstanding experience working with these guys for an online order. Bought my first-ever underwater rig so had no idea where to start. The team here was informative and helped me work around my budget, and my goals for the hobby. Highly recommend them.

The best customer service I have ever had. I was having difficulty with strobe compatibility and Megan went to great lengths to help me work it out. I even received a hand written thank you card from her. I couldnt recommend more highly!

Tommy did a great job in his recommendation of photography gear and an even better job of getting it to me on time. (Less than a 24 hour turnaround). The photos that I was able to take were incredible and I will definitely be a return customer when I decide to upgrade / add more features to my set up.

Amazingly responsive online service!

Terrible service, ordered 2 spare video light battery packs. One was fine, the second was the wrong one, then I was sent a replacement one without the accessories to mount to my tray that the other one had. Have been going back and forth for over a year without a resolution. Wouldn’t recommend to anyone after my experience with them. 👎👎👎👎👎

Spoke with Mark on the phone. He went over and above sharing advice about what equipment I need.

I will always order from this company from now on. They have pulled through for me twice now when I was in need for something immediately. I shopped other places and was let down with lie about when my product would arrive. Bluewater photo has came through every time when the other company didnt (b&h photo). Bluewater is now the only place I will shop for my photography needs. Talk to Tommy. He has been more than helpful and I am very grateful for how he has helped me. Thank you

Good food service was very nice clean restaurant family and Senior friendly and the service was fantastic

Great service and knowledgeable staff!

I asked several questions about products for my TG5 and even though this is not the most expensive set up out there, all were answered and these guys were so helpful! I purchased the case and UWL-04 and am delighted with the results Im getting. Thanks for the recommendations and great service!

Great store with the latest gear. High quality customer service. Highly recommend

Great staff and selection. They were very helpful and took the time to answer all my questions.

Never knew this place existed. Saved me when I was doing some last minute shopping before a trip. Staff are great =)

Best UW photography shop in the US! Their trips are awesome too.

Very good shop. Quick delivery. I bought them an aquatech elite housing. From france

They dont even have an entrance

Amazing staff and selection of products for underwater photography.

Great shop, very helpful and friendly staff

Good customer service