I came in for a state inspection 4 days before it expired. Integrity graciously performed this without an appointment. Had to wait for awhile as there were a few people before me.Glad that I did.I was able to observe this wonderful establishment. The mechanics worked with precision. The waiting room exuded an unexpected cozy warm vibe. The attendant (may have been an one of owners) gave updates on progress and time to us as we waited. This will definitely be my go to place in Culpeper. A treasure.
My son came home from college for the weekend. He told me he had a noise coming from his vehicle. It was Friday morning and our normal service center could not see us and they are not open on Saturdays. I called Integrity and even though we never used them I told themMy situation with my son needing his vehicle by Sunday to get back to college. They told me they would see what they could do. They called me in a couple hours told me it was his back brakes and said they would order it and have it done by Saturday. They got it done and my son made it back to college on Sunday thanks to them. Great services and and accommodations.
This shop is outstanding and the customer service is amazing. Phillip is awesome and his wife, Kim, is ALWAYS so helpful and thorough with everything she does. Will only get my repairs done there.Highly recommend to all.Bill
Have useusintegrity for all maintenance and repairs on my two vehicles for many years. They are competent, knowledgeable and a good company. They always give a heads up on needed repairs without a sales pitch. Completely satisfied with their many years of service. Maybe a big pricey, but so far well worth it due to their excellent work.
Great place to go! They stand behind their work and the name Integrity. Highly recommend any of the 3 locations.
Refreshingly honest Automotive shop where all treated respectfully. The customer service is above 100% and very reasonable prices. I have never had a problem with my repairs and have always been satisfied.My entire family brings our cars to Integrity. Just recently had l brakes and rotors replaced. GREAT job and diagnosis of the problem.
Kim is very friendly, communicated well. inspection done quickly, repairs needed explained.
I take all my vehicles here, they do a great job, dont over charge and tell you honestly what needs to be done. Its hard to find a good mechanic when moving to a new town, so happy to have found Integrity!
Integrity is owned by such kind and amazing people. Kim had to deal with me breaking down due to an unexpected problem that came up which of course was going to cost me more money. It had to be done regardless, however she was so concerned about my reaction. Kim is such a wonderful person and I am so thankful I took my car here to be fixed by a business that cares and has the utmost integrity for others. I was happy with the work that was completed. I will definitely return (which I do have some other engine issues to get worked on) not only for the superb automotive service but for the kindness and generosity they bestow on with every customer.
EXCELLENT SERVICE! Iis such a pleasure to receive service from Integrity Automotive. They are always friendly and accommodating to my automotive needs. They go above and beyond!!
Update: Integrity owned up to their mistake and I am happy with the resolution. As promised in the review below I am updating the rating.My vehicle battery was left dead after inspection due to the daytime running lights being left on. Went to pick it up on a Sunday and nobody was there to help me jump it. Had to drive back home for jumper cables. I am writing this while my wife is driving us back to integrity to jump it. We do not know if irreparable harm has been done to the battery as you are never supposed to fully drain them. I will update my rating based on how Integrity responds to this situation.
My first time going there was in January for my yearly inspection.My second time was for my starter, which I did not mind the price tag. Now, i wanted a belt to be replaced. The way they handled that last visit was the reason I gave them 1 star. I dropped my car in the morning so that they can replace the belt. The car stayed all day. They call me around closing time to let me know that they couldnt get to it today but it will be the following day. For a belt. She could have mentioned that in the morning. When you are nice people take you for a fool. Thank you my money can go other places. And they lost one of my plastic engine cover bolt. Come on guys that bolt 🔩 is $ 14 at ebay.
Ive been taking all my vehicles to Integrity for almost 15 years and never had a problem. Service has always been great!
Our car broke down while traveling and Integrity helped us enormously. Service was fast and effective. Everyone was very friendly. Would return if we were local.
They are always professional and honest about what needs done to my cars. Wouldnt go any where else.
Good honest auto repair shop.
Great people to work with !!! Thank you !
My daughters car broke down on the road and was towed to the shop. These folks are nice, competent and very fair. They fixed her car in the most economical way to get her back on the road safely. If we lived locally, they would be our go to shop. Thank you for taking care of my daughter. Highly reccomend!
I got my car inspected here. Everyone was super friendly. Service was great. Inspection was quick. I highly recommend them.
FIRST SHOP VISIT, BUT IT WONT BE THE LAST!!Having moved back to Culpeper, I needed a repair shop for my Buick. I knew there was no longer a Buick dealer in town. Having driven by Integrity countless times, I decided to call them for an appointment. Their lot was always busy. I needed an inspection and an oil change. They took me right in, shortly telling me of a brake line issue. I authorized to repair the problem. Kim, the office manager was great. All of the mechanics were friendly as they came in and out of the office. I was kept informed about my car by the mechanic thru the manager. I truly felt I can trust them with my car. My car was ready to go in no time. They made me feel as if I had been a client for a long time!! Also, as a retiree, their prices were reasonable. They are conveniently located on south Main Street in Culpeper, VA. Plus, say hi to Marley, their Yorkshire Terrier, who is the desktop greeter! He is awesome!!
The staff was friendly and the service was amazing. Not a shop that finds something to fix just to have something to fix. Trustworthy and fast service.
Very professional and proficient mechanics. A nice comfortable place for ladies to have their vehicles serviced while they wait. A great local family-owned business. So glad I found them. When your vehicle needs a doctor, give them a try, youll love the experience.
We really like these guys! They are great at customer service, know what theyre doing, and do what they say. Affordable also. Have not had anything but good experiences.
Great customer service and the mechanic worked his magic on my jeep
Brought our CRV for and inspection. As expected the car needed some little updates to pass, wipers and such. Communication about this need was clear and prompt. Service was fast. Plus, if you go there you might get to meet Marley the adorable Yorkshire terrier!! :-)
Great Environment Positive down to earth people it was truly a great experience. Nice Family run business I’m glad I found this place. It will be my forever mechanic.
Failed my inspection for wiper blades that worked perfectly fine but had a 1/8” tear at the ends. They thought that my blades were in stock but they thought wrong and I had to wait an extra hour for someone to buy them from a parts store. I requested to keep the old stock blades, however, they destroyed and chucked them into the trash. I can’t believe that they use the word integrity!!
Integrity Automotive lives up to their name! Took my Dodge Pickup in for a check engine light. Phil investigated and found a simple reason for the problem, fixed it and had me out and back on the road in a short time. Kim & Phil, the owners, are both professional and will meet all of your vehicles service needs. Truly a pleasure working with them knowing they will treat you fairly without cutting corners. I would recommend them to anyone looking for the best bang for the buck. An outstanding experience.
If I were you I would go somewhere else your saving yourself time, money, and also having to go to another repair place afterwards. So like I said go somewhere else trust me, I wish I did.
I was driving from Northern Virginia back to my home in Charlotte when my car started to shake badly. I pulled into Integrity Automotive based solely on its location and its name, and I can gladly say they live up to the name! The mechanics test drove my car, determined I only needed some air in a low tire, and sent me on my way without a charge. Even better, the owner and receptionist kindly let my dog hang out in the lobby while this was going on. Thank you for your kindness and integrity!
While on a cross country road trip, discovered our brake lights werent turning off. We pulled in at almost closing time, so chances were we couldnt get a part in time, but Philip took a quick look and fixed the issue for us, no charge. Super helpful and saved our trip!
I have been taking my vehicles to Integrity Automotive for many years now and have never been disappointed. I am very picky and critical about my vehicles since I do most of the simpler repairs myself. I have developed a solid trust with Integrity Automotive in part because I always feel welcomed at the shop and have always received a clear and honest estimate of what is wrong with my vehicle and have always had my vehicles returned in perfect operating condition.Really Good Auto Specialists are usually hard to come by, but you will find just that at Integrity Automotive.
Great customer service and an all around pleasant experience. Very honest and friendly owners. They throughly explained why the repairs were needed and helped me to understand which repairs I should prioritize. Overall probably the most honest and friendly folks Ive met in Culpeper county. Ill be sure to refer all my customers to them as well. Couldnt be more satisfied, their name speaks for itself.
Never been happier to see brand new tires! Only cost $500.00 for 4 brand new tires for my 2013 Toyota Corolla + 4 wheel alignment + changout of rear brake light. Service was friendly, affordable and quick. I will definitely be going back here.
Fast, friendly & under the quote. If you have a Honda or Toyota, and you should, take it to Integrity.
These guys are great. Friendly, fair, and quick service. Theyve worked with me on a handful of car issues over the past year. Would recommend to anyone.
We have been customers from the year they started, it is a great feeling to know that you can leave your car not only in the hands of a professional but also working with folks that have integrity (hence the name). Not once have I ever had to pay a bill and feeling they got me. Integrity even helped me with the decision of letting go of a car because of the amount I was going to spend. Friendly, courteous and convenient they offer to drop you off if you need a ride and they have another location in Orange.
Integrity has been the name that we have trusted since we moved to VA almost 6 years ago. Their service and honesty have made them our familys clear choice and we have no reason to go elsewhere. I would certainly recommend them to anyone needing auto service as they have always taken exceptional care of us and our cars. Thank you for taking great care of your customers and their vehicles!
Went there today. Great place, very nice people. Great service.
Great shop, very friendly and knowledgeable staff, 11/10 would recommend to anyone.I always take my vehicles here for all types of work to be done small or large.
Great service. Quick and knowledgeable. Took vehicle in for an inspection. Will definitely be back again and recommending to others as well.
The staff at integrity auto are very professional and skilled.
Ive been taking our family cars there for about 5 years and have always been happy with the service and quality of repairs. It is a relief to have a shop to depend upon. They are professional, friendly, and knowledgeable. I agree with the other comments that indicate theres no reason to go anywhere else.
I think there are kinda pricy... but I trust there work and know its done right the mechanic and technicians there have lots of experience so I dont mind paying. Honest, and friendly business!!!!
Fair, honest and great people! Philip is hands down the most honest and straight forward mechanic in the area. Highly recommended!
I was visiting friends in Culpeper, when my car broke down. They recommended Integrity Automotive. Service was excellent, the cost of the repair seemed reasonably priced and everyone I interacted with was very friendly. They were able to fix my car before I had to leave and stayed a bit past their closing time to complete the work.
Went in for a simple inspection and everyone there was amazing. Look forward to doing more busy here in the future 👍
Went in for an inspection and it was great! What a great experience, I will use them for all my future automotive needs.
Fast, friendly, and fairly priced service. Highly recommend
Went here for an inspection today excellent service quick and painless!
Made an appt. for a wheel alignment and they were done in 50 minutes. They were very busy as usual and the mechanics were Non-Stop. Thanks again!
This is as good as any repair shop you will ever find. You might as well just stop looking and settle on them - I have. I trust them, and theyve always steered me right.
Great service, friendly ... highly recommended!
Excellent shop. Appropriately named business. What more can you ask for?
Great Customer service! Fast and Honest!
Fair and I appreciate the honest work.
Fair price,Great service
Friendly people, excellent service! Been using them for a decade now with no complaints
Very underwhelming service. Although they were correct in saying my car required two separate repairs, I was told that one would be able to wait until Spring, but one needed to be fixed right away. I gave the go ahead to make the first fix which took 10 days (weekend, missing parts, couldnt quite figure out what was wrong at first). I went to pick up my car (finally) and was told Yeah, not sure how long itll last... if you let it run for a little while it starts smoking. I wasnt impressed.After getting a quote for the second repair, I called a couple other places in town and found another garage that would do the same thing for $500 less. I opted for that garage. Shop around, Im fairly certain you could find something better.
They are wonderful people! Very customer oriented.
Great work and fair pricing
These guys were profoundly dishonest. Being new to the area, they were recommended to us, so when we got in a minor accident involving only only some minor suspension damage we had our car (2008 Honda CRV) towed there huge mistake. They grossly overcharged for parts and when I questioned the shop manager about it she hung up on me! The real kicker was after the suspension repair they said the airbag light was on (which it was) and that they were seeing several codes on their diagnostic computer. The insurance adjuster went back out, was alarmed by what they were saying/doing and called me to encourage me to take the care elsewhere. So I took it to the local dealer, and low and behold not only were they tryi ng to gouge on the parts, only one of the 5 sensors they claimed needed replaced, and until it was replaced, they could not have even read the codes for the other 4. Total price difference from their quote was almost $2000.They might be called integrity, but they have none.
Great experience!