Thomas from the Crystal Lake, IL store was knowledgeable & patient!! Greatly appreciate his time & talent in the 1st time phone purchase for my children and adding them to our existing account. Thank you in every way for making an otherwise arduous process quite comfortable for all concerned. Efficient and genuinely understanding. Well done!

My and my daughter’s iPhones were compromised and our emails & passwords were stolen. Scott C at the Crystal Lake, IL AT&T store gave us new sim cards, reprogrammed our phones, was able to move my daughter’s phone #, which had been changed to another carrier, back to AT&T and gave us contact info in order to restore our email accounts. Scott was professional, knowledgeable and courteous throughout our loooong visit. Hats off to Scott for a job well done!

I went in to Crystal Lake location to transfer a phone number out to another name. I guess you can’t do that anymore at the store even though customer service told us that it would be easier going in a branch. The sale representative was rude, unhappy, and very unhelpful. His attitude as a customer service representative is not aceptable. He rolled his eyes at us and was annoyed in trying to help us understand why they can’t transfer out a line to another name. If you don’t like your job look for another one. His name is Scott. Hopefully no one else has this awful service!

If I could give at&t fewer stars I would. They cancelled a phone order that we waited over two weeks for and then wouldn’t give us the original price that we signed up for. They all agreed that that original price was still available but the system wouldn’t let them give it to us. It’s clear that the employees were not trained to find ways to help us and the system is set up to screw over the customers. Their solution was to either walk out the door without a phone or pay $200 extra. Avoid at&t at all costs. They have absolutely terrible abilities to help their customers.

Another bait and switch at the ATT store in Crystal Lake IL. Sold us aplan that was unlimited. Turns out its only for the one new phone, the other 4 phones on the plan now need to get upgraded and now Im paying more. Guess being a lifetime customer doesnt mean anything any more. Make them print out all the details. I think its time to go to TMobile.

I have had a VERY wonderful experience switching over to AT&T! Its been a couple weeks and the phone service is great!!! Its especially amazing to get faster internet service at an even cheaper cost. The customer service was also very good! Javier Salas was very patient and honest! He really helped me understand the switching benefits, and hooked me up with: TV, Internet, and Wireless!!! Again great service overall!

I had a fantastic experience switching over my family from Verizon to AT&T phone service with Blake. I was extremely satisfied with his patience & understanding. He was very knowledgeable & went above and beyond to help me.

Javier was truly fantastic to work with on adding new lines to our account. Always had a positive attitude and handled each customer with a smile. He is a true asset to your store! Thank you!

As usual Danny was the BEST! Thank you for making yourself available and for the exceptional customer service👍

I’m reposting because someone took it downI called customer service and found out that front line works qualify for 25% off their bill. The person I was working with stated that I don’t qualify for being a front line worker. Which is very odd because according to the government I do. I left the store and called customer service. They said yes I do based on my employer also. But I would have to go back to the store. It’s just a hot mess and AT&T needs to streamline and everyone who works there should know whom gets the discount and who doesn’t. All this back and forth is uncalled for. Also customer service over the phone should be able to put the discount on also. I’m unsure why you have to go into a store. At this point I think I’m leaving AT&T and going with another service. It’s a shame after 8/9 years with them.

I went to another Att store and the rep there told me they couldnt help me with my technical issue I had with my phone. I understand that it isnt their job to help with tech questions. Dien greeted me at the door and was very professional. It took him a matter of seconds to figure out what was wrong and showed me how to fix the issue just in case it happens again. Great Service!

Scott C was amazing, extremely helpful and knowledgeable. My mom and I went in for new phones and we both have very old phones. Scott explained all the bells and whistles to us and took the time to make sure we knew what we were purchasing and how to use it. He was very patient and took his time to explain everything to us in detail. It was a great phone buying experience.

If you are headed into this store, please see Scott. I went in the store with an issue and he was so patient and so helpful. I left the store with all my problems fixed! Great guy with great customer service skills!

This past Sunday, family and I were previous Sprint customers, and were at their store next door. We spent an hour being frustrated and finally decided to just leave and check out AT&T.We were greeted immediately by Steve Townsend. We needed a family plan, and 2 new phones. Steve was able to break down all our options, and offer us phones that best fit our needs, and budget. He has great instincts, and made the process very smooth. He made some great suggestions, that helped us save even more money.I have to say, buying phones is almost as stressful as buying a car, Steve really made the experience a wonderful one. Hes very knowledgeable and PATIENT, lol.I will forever recommend him, and will always be his customer. I work in retail myself, and I can appreciate first hand, how important having someone like Steve on the front lines, as the first face you see for AT&T.Your lucky to have such an asset!

Oh My! We got service that only exists in a perfect world!!! We need you to call us as the experience was so good that after being a Verizon Customer for 21 years I now have found a new perfect home! We have a business account that depends solely on the internet and AT&T will be my new partner in Success. Our partners in Success are Scott Carl & Amy Gallegos, they will do you proud!😃

My experience here in Crystal lake with Amy was so positive. She worked hard with patients and accuracy to transfer all of my information from one ancient phone to an updated phone. She was extremely professional and it was a pleasure to work with her. She even wiped down my phones! Thank you thank you!!

I had a guy come to my house hook up my new phones and lied every step of the way. Promised my bill would be 120$ never a penny more for 2 phones but that was a lie the bill is 190$ yet again. He took my old phones and if he doesnt fix this its time for a lawyer!

Getting a new phone could be a challenging experience. Scott at the AT&T store was very patient, he knew the products, he explained them so that I understood them, and he painlessly ported my number over and assisted with setting up my new phone. Thank you Scott

My experience with Scott, and the other Scott/Blake was great! They were extremely friendly, helpful and had patience. I am very pleased with this customer service and will come to this location from now on! Thank you for everything!

I had the BEST experience I have ever had with setting up a new phone with Scott Carl!!! I came in not knowing anything really and Scott was so so patient with me plus taught me things I never new my iphone could do!! I am leaving this at & t store so happy and completely confident!!! THANK YOU SCOTT CARL😊😊

Awesome scott was very informative and through listened close to all my concerns and was not pushy took the time to make sure I understood every thing

Terrible service, told me an hour wait, then said I can call 611 for help, so I did as Im waiting in line, on the phone with them over an hour, they still could not figure out the issue, went to Best Buy, they found the problem right away, wont go back

Worst phone company ever they will even charge u for another month off the pre paid phone once you switch to a new company

Love, love, love this AT&T location. Most of all the customer service we received from Scott Carl is outstanding. We went in to upgrade my moms phone. He was extremely thorough and took his time showing my mom everything she needed to know. He did not skip a beat.Thanks again Scott for the fabulous service!!!!!

I was very thankful of the store’s cleanliness and fast and diligent service to me. Scott met my need’s with with a very comforting feeling like I wasn’t being rushed out of there. He even saved me some money and found out deals that had on screen protector’s. I definitely recommend this store to come in and check out what they have to offer. Thank you team👍

Came in with father looking to get 2 new phones. My father doesnt speak great English so he asked me to translate for him. We were greeted by Brian who heard me speaking Spanish to my father and let us know that he also spoke Spanish. Brian broke down all the details for me and my Dad about the plan, cost, and changes we were making. He was a great help and now knowing that there is someone who can speak Spanish, my family will definitely be back to work with him!

From start to finish everything aspect interaction with their customer service and their actual service provided has been terrible. We used AT&T because we were interested in one of their business features. Their staff worked with my husband to find the specific service we were interested in. When I went back into the store to address a glitch with the system, the staff that were present at the time completely dismissed me as if I had no idea what I was talking about, stating they had no such service. After we signed up for this expensive plan to get this specific feature, we later found out we would need to pay even more to have the specific feature activated! We were practically throwing cash at AT&T. We have been underwhelmed with the spotty service connection within our home for the past 2 years. Now terminating our plan they didnt disconnect all aspects of our plan and when I called to terminate the outstanding components for which we were still getting charged, I got disconnected when being transferred to billing to address any potential prorated fees to my outstanding bill. I am so done with AT&T.

We received excellent customer service from Scott Carl at AT&T. He went above and beyond and spent the time necessary to solve our issues. Would highly recommend him.

Came in to sign up for new TV and Internet Service. Brian was able to help along the whole process. He listened and answered every question I had and made sure I had the info I need for my new TV service. Brian was great and I will definitely be back again!

My husband and I have been customers of this AT&T location for over 3 years. We have had the best customer service support and experiences with Scott Diedrich thanks to his knowledge and expertise. We truly appreciate his dedication and awesome positive attitude! Great store and the rest of the folks working there are very helpful.

Came in to upgrade my phone, and ended up upgrading my plan (along with my phone) while saving a bunch of money thanks to the help of Danny. Thank you for the service and hospitality!

Very helpful an knowledgable.

First sales person refused to help and made me look into the ATT caused issue. Then manager Amy stepped in used my ATT gift card improperly and I couldnt complete my transaction until the pending charges they placed on there fall off. Thank you for making you problem my problem then make it worse and I have to come back.

I recommend the At&t store in Crystal Lake, IL. Deborah provided me with excellent customer service. she was friendly, patient, knowledgeable and was able to address all my phone related issues, which took two visits. She made the process almost fun and not stressful. Thanks for you, Deb. Also, this particular store is clean and welcoming. Several associates on the floor to assist you. I saw exceptional customer service among the staff.

Scott Carl is charming, has great tech skills, and gets a 5 star rating. He is always a pleasure to see.

Scott was amazing, very knowledgeable and friendly. He fixed SIM card on my phone that had been updated erroneously by online help desk. Made my day!! 😊

So grateful for the wonderful care and attention we have received at the Crystal Lake AT&T store. We have been long-time customers through the years and they always seek to find a way to make sure we are happy with our services and products. Steve Townsend in particular has been such a huge help, whether trouble shooting devices, finding us the best pricing, and even coming to the rescue by scraping the “gunk” out of my son’s phone since it refused to charge. He’s saved us many trips to the Apple store (and $$!)! Most of all, he’s become a friend to us. As a business owner, wife and mom, I can for sure recommend this store and the caring folks there!

Justin was amazing! He was very patient with helping us figure out which phone to get. He was very knowledgeable with the products and answered any questions we had.

Great service. Knowledgeable employees

Came into the Crystal Lake store looking to get internet and TV services. Brian helped me pick the internet and TV packages that best fit my needs. He made sure to explain all charges and services to me so I thoroughly understood. He was a great help and will definitely be back!

I ordered my new phone from the AT&T website and had it shipped to my home. Unfortunately, it had an internal technical issue, so I went to the Crystal Lake store and was warmly greeted by Deb. She listened to my issue and immediately took the problem to task as if it was her own phone. She later asked her co-worker Scott his thoughts for an effective solution. They presented a recommendation, and we all concurred on a resolution that was completely satisfying. And let me not forget to thank Danny (Customer service representative) for providing the humorous one-liners that kept us all entertained. Deb, Scott & Danny - Thank you all for your help!

My husband and I walked in to at&t and immediately we were greeted by Steve!!As someone who was in customer service and someone who has 2 businesses. Steve was AMAZING he took care of my husband and I in a way I wish most people customer service level would!!! If you go to this store make sure you talk to Steve! My husband and I won’t go to anyone else now Steve is our guy for life!! Thanks Steve for taking the time with us and really loving what you do it shows so much!!😁

My phone keeps dropping calls

The folks there are very helpful. Justin answered our questions and explained everything thoroughly!

After being with Sprint for many years. Our bill continued to increase every month!! Having 2 phones paid off 7s and a 10 with less than 5 months....all with only 32 Gb😐 $248.00I walked next door to At & T and received 3 new IPhone 11 max with 64 Gb on 2 phones and one with 264 Gb unlimited everything! For way less!!My decision was made very easy with the assistance from Steve and Scott at AT & T in Crystal Lake on Northwest Highway.They are straight forward with what would work best for the current usage on phones and offered the best options.Thank you for your honesty and help on marking this change over much easier, than I could have imagined.You both were wonderful to work with and I look forward to sending all referrals to you both!Stay well!

Scott C. was extremely helpful as always. 👍 Third phone purchase with him. Picked up the S21 Ultra this time. I dont deal with anyone except him. He gets it. Great Rep. As always I will return because of his due diligence. Talk to you soon Scott.

I shudder to think that this is the generation were leaving the care of the planet to.

Went in to get a new phone. Scott helped me and he was phenomenal. Super nice, knowledgeable, helpful, didnt steer me toward the most expensive phones. He transferred my info from old phone to make sure it was done right. Felt as if I were with an old friend. This guy deserves a raise. He knows his stuff. I really enjoyed my experience here.

Customer service isnt their strong suit. I went in and gave the receptionist my info and told them I was traveling abroad and would like to take my phone with me, they said no problem and theyd be able to help me with that. I then waited for 20 minutes. When it was finally my turn to be helped, they told me that wasnt something that they could do in the store, gave me a flyer and sent me on my way. So I waited 20 minutes to be given a flyer. I was a bit irked that they knew why I was there when I checked in, and then made we wait. They could have just given me the flyer and sent me on my way right when I walked in, instead of wasting 20 minutes of my time. Not the first bad experience Ive had there. Honestly not sure why I still have them as my phone provider...

Amy was amazing! She was very patient with me and the best I’ve ever had when getting a phone.You should give her a raise.

Came into the store a phone issue. Was assisted by both Brian and Justin who were both very knowledgeable about my problem. They were both very patient and helpful and were able to solve problem. I will definitely come back!

I came in to figure out my bill and Jason helped me resolve an issue from months ago! Thank you for solving this headache! My new favorite store.

Scott and Brian are the guys to see there. Both are excellent at what they do!

This store is great!!! Id give them 10 stars if I could.. Scott C.. is amazing, if you need anything done this is the guy to go, too.This store is great! Thank you very much!

Brian did an awesome job helping me with my issues very polite and professional just wanted to let you know that and I think he deserves a raise

Scott Carl is the best person, human being, patient, especially with old people . The Best customer service you can ask for. He deserves 5 stars.

Scott C. helped me replaced my ancient iphone and I was prepared to pay the hundreds of dollars to get a new one, but instead he saw I had insurance on my old phone and I got a new phone for very little. I was so impressed he put my needs before his. Work with him if you can, hes as smart as a whip and fun to work with, too!

Went to get a new phone. Was very quick and easy. The employees were very helpful and friendly.

I went into this store expecting a boring experience and was absolutely thrilled that Scott C was my partner in crime to help me get my new phone. He was so funny, helpful and kind. An absolute delight!

Steve is AMAZING! He is extremely friendly and helpful. So fortunate to have worked with him to get my familys phone.

Dien was AMAZING!

We love coming to this store. The people are super friendly and ALWAYS helpful. Helped me get the phone unwanted and helped my mother update her phone to a newer current one. Go see Steve. He will take care of anything you need.

Scott C was very helpful and knowledgable. He walked me through the purchase of a phone and accessories and showed me the updated features that I needed. I am very glad he was there to help me. The store is clean and I was greeted promptly as I walked in. Great experience.

Been coming here for years!! I will wait all day for Scott C. He is the best of the best. Goes out of his way to help no matter what the problem.Love love love this guy 😊

Stopped in this past Sunday to switch providers and get a new phone. Customer service was friendly and wait was short. However, there was an extreme lack of communication. I was never told any details of what my expected monthly payment would be. I was enrolled in Att next without my consent. I was also enrolled in the most expensive device protection for my new phone and a phone we had brought in, again without my consent. I spent over an hour on the phone with customer service correcting all of these issues that could have been avoided had the service rep properly informed me and asked my permission before enrolling me in things I didn’t consent to. Very unprofessional thing to do, just wanted to charge me the maximum amount possible.

Joel the manager went far beyond usual customer service. His genuine care and clear patience Iwith instructions and help were a big relief for me. As a senior citizen, I cant hurry well and he was so thoughtful. He even helped me with other contact numbers I needed in an unfamiliar area of the state. I think he is a tremendous asset to your company.

Deb is patient, knowledgeable and extremely helpful. She answered all our questions about phones, transferring our service, and managing our account. We felt like we were in good hands!

I think Scott C is Amazing I think he needs a raise and some ear buds. He is the best crystal lake at and t rep ever. Ask for Scott C for all of your electronic or cell phone needs and wishes. 😊🎉

Justin was very helpful and friendly!! Would recommend this store and Justin to anyone.

Had a wonderful experience with setting up my new phone!

My husband and I visited this store yesterday. Scott was our representative. We spent hours in the store with him. He was AWESOME!!!! So friendly, personable and extremely knowledgeable! Can’t say enough great things about him!

Scott Carl - The service at the Crystal Lake store is wonderful. For 10 years I’ve been buying our phones and service from this location. This past week, I brought my family for a new round of phones and received the best customer service ever by Scott Carl. He’s Knowledge, helpful and made it a wonderful experience! If you’re thinking about where to go for your next phone, make an appointment with Scott!

An excellent place to purchase accessories. Had a wonderful experience with Scott and Joel today . They were able to help with all of my questions. Well done!

Scott C was phenomenal! Ready right at the appointment time, able to quickly identify how best to assist me and got everything done in record time. Thanks for a great experience!

Love everyone at this store! Deb and Scotty go out of their way to help me with everything and anything.Always the best experience for years!

Justin at this location fixed the internet on my phone when no one else could at previous locations i went to. thanks justin

The people at this store are VERY rude and are of no help whatsoever! My suggestion...Go with Verizon!

Albert was amazing and helped me in everthing I needed! I will definitely be coming back here for all my phone needs

Scott C was amazing today. He helped me with everything I needed. It was an excellent experience.

Best in security and informational!

Staff is super friendly and helpful. This is the only att store Ill ever go to.

I specifically visit this AT&T store to make purchases and for any additional services I need because of Scott C. The level of service he has provided to me and my family over the years is exceptional! Stop by and see him, I guarantee it will be well worth it.

I will not go to any other ATT store than Crystal Lake. I have been in there with simple requests and, what I think are, difficult requests. Every single time they are professional, friendly, and so incredibly helpful. They are amazing!!!!

Scott was very helpful in setting up our 3 phones and explaining everything! Great guy! Thanks, Al Oates

Fast and Easy! Great customer service! Provided me with what I wanted without trying to sell me something else. Would highly recommend for anyone looking to bring their own phone AT&T is one of the few carriers in the US running a GSM service.

ALWAYS wonderful service!! Deb was great tonight! 1 of many reasons I continue to stay with AT&T!

Excellent service at Crystal Lake AT&T store. Scott C. is always the most knowledgeable, helpful and friendly sales consultant.

Debbie helped me a great deal when I stopped in to make changes to my plan. The store was clean and everyone made me feel welcome.

Great customer service! The manager, Amy, was very friendly, helpful, and knowledgeable!

The employees here are amazing! Theyre very knowledgeable and personable and will go above and beyond to make sure that your needs are met.

Dealt with Scott. Always a pleasure. Very helpful and the plans are fantastic!

Thank you ATT for the excellent service I received from Scott Carl and Amy G. I learned a lot and totally appreciate their knowledge, thank you so.Scott Carl is the best agent you have don’t lose him give him a raise. I am not kidding.

Scott C. has always been very helpfulI always ask for him personally. Its been 4 years now.

At first I received great customer service, but when I went in to the store to get help about my husbands tablet, they pushed me off to Asurion. AT&T did not activate the tablet, so Asurion will not cover it under their policy. I went back in to inform them again they said they can not do anything. They dont activate an item and it gets damaged its all on you. Amy and Joel the managers dont want to do their job!

Scott was the customer service rep that helped me today. He should win the employee of the year award!! Outstanding service in every way! Knowledgeable and kind with a smile! Fantastic employee!

Come see Danny at the Att store in Crystal Lake Ill he will take good care of you.

Scott C. was beyond helpful and so nice to work with. I am a very satisfied customer

Came in with a problem. Steve came up with the perfect solution to meet our needs. I would highly recommend Steve anytime you come into the store. He listens to the problem and works with you to devise an appropriate solution.

Love this store. Ask for Scott C hell hook you up with the best of them

If I could give a 0 I would. I went in and purchased a brand new iphone and iwatch less then 2 years ago. At that time I asked to buy what ever coverage needed to make sure both items would be protected and insured. I trusted the sales person to make sure everything was taken care of. On both items I have suffered loss that either a I didnt get enough coverage or b I didnt have coverage at all. I called and asked for help since it was their store that mislead me. Yet again no help was told sorry but there is nothing they can do. ATT has just lost a long time customer and I warn all those going into this store to double check to make sure what you are being promised actually takes place.