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C.A.R.S.S.
261 Liberty Rd, Crystal Lake, IL 60014, United States
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C.A.R.S.S.
Comments
Ka
Review №1

Other than my rear brakes getting replaced. I had issues with my car back in July, that CARSS took time to figure out the problem. I think all techs had a chance to drive my car to get the issue to replicate! Took awhile, but it finally got fixed! Don’t ask me the technicalities, but my Honda drives better now…and starts up appropriately.Just want to thank Chris and his entire team for helping me keep my old car running.

Je
Review №2

Not only did the mechanics not know what was wrong. They missed obvious things that needed fixed, while leaving me to do my own research and fix the car myself. I couldn’t be more disappointed in the shops effort to genuinely take care of there costumers.

Co
Review №3

Love this place. So helpful, fair, honest and friendly. If you are needing a mechanic, this is your place. They do fleet services too, like the post office vehicles, so that is a good sign that businesses even trust them!!

Ja
Review №4

I have been using C.A.R.S.S. for a couple years now and they are the best. Professional, knowledgeable about my type of vehicle, friendly. I would use you again and will recommend your business to others!!

Da
Review №5

I was recommended by a friend and was not disappointed they answered my questions and returned my calls promptly. The work was done in a timely manner and I could not tell they were in my truck everyting was as i left it. I will be using them from now on. Thank you .

Ja
Review №6

Chris and his team are top notch. Great service

Ja
Review №7

First time customer, team did a great job, definitely will be a repeat customer!

Li
Review №8

Good, honest, reliable service. Chris and doug are the best!

Ne
Review №9

Great team and have used them for years for my business and my personal vehicles. Just had them change oil and give my car a check-up before road trip. No surprises. Great to work with a team you can trust to give you the truth.

Jo
Review №10

Going to CARRS for years. Excellent service. Chris and his crew really care.

Mi
Review №11

They went above and beyond to fit in an oil change and tire rotation while I waited. Quality, professional service. Great experience.

Da
Review №12

Brought my car to them for an emissions problem. They found the problem, repaired it, and it passed the test. The price was fair the work was completed quickly.

Zo
Review №13

Ive been coming to CARSS since buying my first car. Everyone there is courteous and very professional and I have always valued their input because they are incredibly transparent about what needs to be repaired right away and what can wait. When trading in my last car for my current one, they told exactly what they thought about my new purchase and it helped me finalize my decision. I also love the pick up and drop off option since theyre has been a few times when Ive definitely needed it. I wont go anywhere else!

Be
Review №14

C.A.R.S.S. was the greatest experience I have ever had with car repairs. They were incredible at keeping me updated, were honest, fair priced, and you cant beat the free pickup and delivery of your vehicle! I will definitely be using C.A.R.S.S. exclusively for any auto repair work I need in the future.

Ma
Review №15

Staff are friendly, service is excellent.

GT
Review №16

Friendly service writer and very knowledgeable technicians. Owner showed genuine interest Thai I was satisfied with the service.

Cr
Review №17

Had a problem with the heat in my car. They offered several options to save me the cost of a heater core replacement. Definitely 5 stars.

Ke
Review №18

Great job today, gents. I know it was just simple stuff and regular checks, but I love that I got a mid-day status update on where it was in the queue, and I appreciate the thoughtful feedback on the general wear and tear on the car.

Fe
Review №19

Fair prices, quality work and quality people!

Ro
Review №20

Very happy with the friendly, educated communication and price and careful care of my vehicle while left there. Thank you.

Ju
Review №21

Excellent service, prompt and courteous. I would highly recommend you give them a try.

Cu
Review №22

Great service! Reasonable pricing, friendly service, and everything was explained to me. Find myself a trustworthy shop. Will definitely be back.

ok
Review №23

Called ahead of time to get a new car battery. Was in and out in less than 30 minutes. The guys were a delight.

Pa
Review №24

I have had all my car repairs done here. The guys are very professional and efficient. Their prices are also very good. Give them a try!

Er
Review №25

Sales staff can be a bit pushy to get you to come in but they offer good prices. Keep in mind I know nothing about cars.

Ca
Review №26

Great service, honest and friendly!

Ma
Review №27

Great service! Reasonable pricing, friendly service, and everything was explained to me. Find myself a trustworthy shop. Will definitely be back.

Jo
Review №28

Highly recommend them!! They give you their options for repairs and don’t push for sales. Let you make your decision without any hassle. Very reasonably priced and honest. My wife & I will only go to CARSS!!

Wa
Review №29

I was working on my classic car in my driveway many years ago when Chris drove by my house stopped and had just a great conversation about all things cars. He told me about his shop C.A.R.S.S. So I started bringing all of my cars by for work. Chris and his staff are top notch there has been nothing he couldnt fix for me . Great shop and people highly recommend !

Ed
Review №30

Fantastic service!! They know that we live in a busy world and they provide every convenience. They will pick your car up from your home or place of work to make your life that much easier. You can trust these guys to make sure the work is done properly and at a fair price.

Ro
Review №31

I had a great experience 1st time there they took care of me addressed my problems with my car they were able to get me out the door very satisfied and even requested to make a better fix at no charge . I will definitely take my car back there again they were courteous and professional . I wish most automotive repair shops used them as an example

Bi
Review №32

Very good mechanics, they do a through inspection of your car and will tell you the truth. If your brakes are getting warn but not in need of replacement they will suggest you wait until the next service and check again.They do fleet service for many companies, I have seen USPS vehicles and Comcast trucks there for service and repair.

Ni
Review №33

Chris and crew are the utmost professionals when it comes to car-care. If its complex like fixing a camshaft and engine lifter or an oil change you get the same treatment. Fair pricing is what you will receive as well as timely updates on the progress of your repair. I will never go back to a dealer or lubyjif again.

Vi
Review №34

Top notch car repair shop where honesty and dedication are their top priority. I love their unique service of picking up and dropping your car off right at your home. Chris was very knowledgeable with my cars peoblems. I will never go anywhere else!

To
Review №35

There service is top notch.Chris and crew are indeed knowledgeable and experienced.The whole experience was easy.Great communication the price and to have them pickup and deliver.Awesome.Highly recommendation for this auto place.

Fr
Review №36

Thanks for your time. repairs Great.

Je
Review №37

The staff is incredibly friendly, knowledgeable, and honest. I wont hesitate to bring my car back here- and recommend that everyone I know do as well!They were incredibly thorough in explaining the issue with my transmission line, gave me a free estimate, and once I decided to go ahead with the work, they gave me a ride back to my house- free of charge. They really take care of their customers; its obvious how important customer service is at CARSS.

Al
Review №38

They were fast and had wonderful customer service

Li
Review №39

My husband and I have taken both our vehicles to CARSS for a variety of reasons. Each time we have been more than happy with the service. Chris and the shop know their stuff and do not play games. Great communication, customer service and car knowledge.Cars serviced: 100,000+ mile Chevy SUV and 150,000+ mile Toyota SUV

Jo
Review №40

These guys go out of their way to perform exceptional service. By far the most ethical repair shop Ive ever used. Ill be going back to them whenever I need any work done.

Ch
Review №41

Chris was completely honest and was able to diagnose my issue right away. So thankful!

Da
Review №42

They are really good mechanics. Really looked thru every inch to find the problem in my car. Fixed it and I drove away happy.

Te
Review №43

I have been a customer for many years. They are honest, respectful, helpful and skilled at keeping my decrepit old Volvo running without it costing a fortune. Love C.A.R.S.S.!

Pe
Review №44

Chris, Steve and all the guys over at C,A,R,S are always going above and beyond their best to service your automobiles and get them back to you as fast as possible and a fair price. I have been driving for many years now and in all my years of driving I have had to deal with many mechanics and until I met Chris and the guys over at C,A,R,S, I never felt comfortable with mechanics I always had a bad feeling about them that feeling you get deep in your gut when you just know something aint right until I met Chris, Steve and the guys at C,A,R,S.I found them many years ago by Googling mechanics in my area and I read other customers reviews and opinions about C,A,R,S so I gave them a try and I have been bringing my vehicles to them ever since. The guys at C,A,R,S are honest, fair on their prices, fast at getting your vehicle back to you, friendly and good at what they do and they dont try to sell you anything you dont need or want ... so I highly recommend them and suggest that the next time your vehicle needs servicing or repairing you give them a try.Pete Urukalo - Lake in the Hills

An
Review №45

I do all my scheduled maintenance through these guys. Ive never had an issue with them and their pricing seems fair. I would definitely recommend CARSS to anyone looking for a friendly neighborhood no-B.S group of mechanics.

Da
Review №46

New location on liberty St, good guys

Sc
Review №47

These guys do a decent job but they are really expensive! Shop around and see if you can find yourself a private mechanic. You’ll save yourself some money in the long run. These guys quoted me for a job that according to them would have cost almost $500. I went to a private mechanic and he charged me $100 for the same work.

Ma
Review №48

Once again, the CARSS guys came through with flying colors. After checking why my check engine light came on, they determined that the issue didnt have to be resolved right now, that perhaps it was caused by the extreme cold. They reset my sensor, and it hasnt gone off since. They dont coerce you into having an unnecessary repair done. When a repair is needed, they will take the time to explain why it should be done now. Another satisfying experience with Chris and the Steves. You guys ROCK!

Bi
Review №49

They get you in-and-out as quick as possible, with efficiency and friendly customer service.

Ga
Review №50

Cool guys and great service. Quick and fair.

Qu
Review №51

Great service and honest evaluations.

L
Review №52

Quick, easy and reliable!

Ch
Review №53

Took my summer wheels to get new tire put on, mount and balance. Chipped my OEM SRT wheels in about 4 spots nice big one by the SRT stamp. Not quality work will not go back

De
Review №54

Wonderful mechanics and speedy service

Mo
Review №55

🚘 repair shop

Ke
Review №56

Service professionals!

Information
4 Photos
56 Comments
4.7 Rating
  • Address:261 Liberty Rd, Crystal Lake, IL 60014, United States
  • Site:http://carssauto.com/
  • Phone:+1 815-356-0084
Categories
  • Auto repair shop
Working hours
  • Monday:8AM–5:30PM
  • Tuesday:8AM–5:30PM
  • Wednesday:8AM–5:30PM
  • Thursday:8AM–5:30PM
  • Friday:8AM–5:30PM
  • Saturday:Closed
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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