WOW ! just got my car back from a yearly service maintenance. My spotless beautiful tan interior and engine bay came back with grease marks all over the place! Interior doors - both doors !, seats, scuff marks, engine bay. My commuter BMW comes back cleaner from my local gas station repair shop! WOW! I dont know what to say! see pics ! I paid all that money to have my car treated this way WOW! not servicing my Ferrari there again no way !

Frank who handled my services did a wonderful job as it was a bit complicated finding the part but he was able to and he had a back up plan in case that failed i was very appreciative when i wasn’t able to have the car serviced in my area this dealership could This is not for the bargain hunter shopper tho but if u want great work done right this is highly recommended Thanks Frank !

Purchased a pre-owned exotic, and had it shipped to the east coast. The car arrived, but plates/registration had not arrived. After contacting the 3rd party company that the dealer uses for out of state plates/registration, found out there was a two week period from the date of purchase to the time the 3rd party received the paperwork from the dealer to process my plates/reg.There was no explanation as to why there was a two week delay, or a heads up during purchase that there would be a delay.I ended up with a car I could not drive for two weeks. No resolution or consideration offered from the dealer.

BUYER BEWARE ! This is What Happened When My Girlfriends ($340,000 New) Ferrari 458 Italia Spider 2015 Gets STOLEN Because of Ferrari Newport Beach Dealership’s Service Center’s GROSS NEGLIGENCE ! The Service Center Left The Keys in The Car !On Wed, Oct 18th 2017 a career-criminal wearing a Ferrari coat walked all over the lot of Ferrari Newport Beach Service Center on Redhill in Costa Mesa. He then walked through the employee area, into the lobby past the receptionist. The 458 Italia was inside the building next to the Service Center Offices with the keys sitting on the seat. The thief saw the keys, jumped in and drove away. No one noticed him or the car. The Thief Went Joy-Riding in The Car for 27 Hours Before The Service Center Knew It Was Missing. When We Went to Pick it up No-One Knew Where it Was !We Were Told That It Is Normal Business For The Service Center To Leave The Keys in Every Ferrari, and Maserati That Is Being Serviced. They Had No Lockbox to Lock the Keys in at the Time The Car Was Stolen.WHAT CAN BE EXPECTED From The Ferrari Newport Beach if Your Car Gets STOLEN From Them...?In Our Case: They Will Tell You They Will Call You Right Back, or Get You an Answer, and It Will Drag On an On.The GM offered my girlfriend A New 2018 Ferrari 488 Spyder at MSRP (Full Price) and she would get it in 6 Months if She ordered it within 11 days ! Awesome ! She Can Now Buy a New Car for $80,000 - $100,000 more including Tax After They Let Her Car Be Destroyed !Any Dealer Will Give You This Great Deal and You Dont Even Have To Have Your Car Stolen From Them. WOW ! The owners son said they would also thrown in a Clear Bra, and Paint Protection.Or She Had The Choice of a Used Car that has been consigned to them at a Discount, or They Would Try to Find her a Similar 458 at Their Cost !We were reminded by the GM how much work he did trying to get her the most money from their insurance which was COMPLETE BS. My girlfriend worked with the adjuster every day and sent her own comps to the Insurance. The GM, and the owners son kept telling my girlfriend that she got such a good deal and that she got more money from the Insurance for her car than if she sold it to the Dealership. MORE BS !Isnt that great ! You Get a Check for the Depreciated Value of A Car You Were Collecting, and Never Intended to Sell !Their Whole Attitude is Ridiculous !The Owner of the Dealership Never Called Her To Say He Was Sorry, and Did Not Return Her Call ! I am still waiting on the sons calls back on prices for a few used cars that I asked about. Good Luck !Here is How You Will Be Treated After They Bring You A Loaner:After we returned the Cali-T Loaner my girlfriend received a very disturbing text from the GM that we put 900 miles on his new car, and that we promised not to drive it. Lie ! This was after 21 days of driving with 100 miles of it going back and forth to Ferrari. I guess we were suppose to just look at it in the garage. It amounted to 38 miles a day. Not Unreasonable for a loaner. She had not been paid out by the insurance and was suppose to have a similar 458 for 10 more day before the Insurance even settled. She was not given a loaner for the entire time she was without her car or a settlement check.This is The Worst Customer Service I have Ever Experienced in my Life !!The GM & Dealer turned their Gross Negligence into Our Issue and the owners son had the nerve to say, We have to discount the loaner now.HORRIBLE SERVICE ! Their Negligence & Incompetence Caused This Whole Issue. I would be very careful giving them your valuable exotic car to take care of because all you can expect is a NIGHTMARE in Customer Service !There is No Customer Service & There is No Customer Loyalty !SPEND YOUR HARD-EARNED MONEY ELSEWHERE !

My 2017 Maserati QuattroporteIs has not been very reliable, But Frank and Joe Have been very helpful in getting my car repaired Efficiently and effectively.

AWESOME SERVICE! FAST AND COMPLETE CUSTOMER CARE!

Called on a Friday (9/20/19) to see if I was able to get in Monday (9/23/19) morning to get some work done (came in from out of state). Joe the service advisor was able to accommodate me and get me in for a service appointment. Joe the technician was awesome, he did great job on the car. Really great customer service and techs, would recommend them for service. Would not hesitate to bring any of my vehicles here for service. Thanks Joe and Joe for everything.

Wanted to take a moment and send a shout out to Ferrari Newport Beach and personally thank Darko Despotovic for the Great Service he has always provided. He always under promises and over delivers. He makes sure that the car is prepared ahead of time and it is meticulous upon pick up.When the car needs service outside of the 7 year maintenance, Darko always makes sure the pricing is fair and competitive with Independent shops. I always tell my other Friends with Ferraris to see FONP Service as their work is second to none.I also want to mention Troy Shane who is the Service Manager as well as Joe LoFaro, and Sebastian who also have been wonderful to deal with.

Ive brought my 458 here on 2 occasions, always dealing with Sebastian, i cant even begin to tell you how much of a gentleman this guy is, he is always willing to help and take the time to explain the issue you are having with your car even before you commit to getting the repair done by them. Big thanks to Sebastian for representing the brand and Ferrari of newport beach in such a great manner.

Very nice and very nice car

Sebastian, the head service advisor, is very professional and knowledgeable. Several of my friends have shared their positive experiences about the way he handles their cars. I had the pleasure of meeting him in person recently. He’s is terrific!

I always enjoy my visit to the Ferrari of Newport Service Center. Sebastian Vollaerts was very helpful and answered all of my questions as we walked the service area. I enjoy discussing the different vehicles being worked on and talking with the mechanics. I learn so much about my vehicle as well as other models being serviced. Sebastians knowledge along with the mechanics knowledge will help me with my next vehicle purchase. I highly recommend a visit to the service center prior to purchasing your next Ferrari. Very helpful.

Got to be qualified.

Our service advisor, Dane, has always friendly, professional, and helpful. We cannot say enough good things about him. Nothing could be done better. It is 5 star service all the way.

It was my first time to service my Maserati Levante there. They are very professional and efficient. Dane Brown didnt delay and gave me an update on the service a short while after I left the location. Well deserved to serve top luxury brands.

The quality of service and attention to detail are so professional you will think its the good ole days. If you need to have servicing on your car, I hope that you will have the opportunity to work with Dane Brown, Service Manager. Danes approach to service is like speaking with a neighbor and a valued adviser. Its evident he cares about your car and quality of your driving experience.

Sabastian provided excellent service during my first Ferrari service. He was very attentive and great communicator. Great service adviser.

I had my car service at Ferrari & Maserati of Newport Beach in the Costa Mesa location, on August 29, 2018. Mr. Dane Brown is truly a first class professional. He was courteous, caring, punctual, and thorough. I am very happy with service overall. Thank you very much for such a great work!

Ive been a loyal customer here for years and have nothing but good things to say. Ive always had a great experience with my service reps, they have been very accommodating and responsive to all needs. Ive been using these guys since I got my first Ferrari for over 4 years now and will continue to do so for the foreseeable future. Love you guys!

Excellent service. I drive from SD to do my service here. Many thanks to Sebastian Vollaerts who goes above and beyond to take care of every little detailYour car needs.

Great job by Darko D. Pleasure to work with him. Work done on a timely basis and he took extra effort to try and track down an issue with the car. Well done

Dane Brown is an excellent representative of Maserati and Ferrai. He is very professional. He explains everything clearly and makes the experience of getting our car service very easy. And, he is always available by phone for questions. Great job, Dane!

Sebastian Vollaerts was extremely helpful and informative. He was very approachable and always accessible. I highly recommend bringing your car here for top notch service.

This was my second visit and first time working with Sebastian Vollaerts. I phoned for an appointment and needed one immediately. Sebastian got me in right away and kept me informed. Not only was the work done to my satisfaction, Sebastian kept me informed as to when my car would be ready. 5 stars are not enough!

Darko Despotovic has, over the past year, provided us with an excellent service experience for our Ferrari. He is by far the best service professional we have worked with in our 18 years of owning Ferraris. Always keeping us informed during the process and resulting in the highest quality service. He is flexible and accommodating. Our car is always returned spotless and ready for the next rally or drive. Highly recommended!

Dane Brown is great to work with. He is prompt in returning phone calls, keeps me updated on the status of my car and is very patient as I list out all the many minor, some-what, nit-picky details on my maintenance list. He tries his best to hunt down all the issues and solve them.

I waited a really long time before I was called, while waiting for bobby the manager… I heard him talking about his weekend to another worker. Which I thought it was unprofessional! He was talking about going to a quinceanera and how fun it was going be…. Bobby please act and be professional around clients!

Yannick Tovar made the whole servicing experience pleasant. He went the extra mile to ensure everything was perfect by getting the damage on my non stock wheel fixed. Thanks a lot!

Guys there are knowledgeable, responsive, and do the work correctly and on time.

Dane Brown is the man. He did a great job with helping in and out of a yearly service call for my Levante. I forgot my garage remote in the rental car and he mailed that to me right away. Its the small things that count thats for sure. A total professional at his job. Good man.

Good service, nice people, and great work. Came in dressed pretty down and they didnt treat me any different than if I was in a business suit. I find that to be good business practice and I felt very comfortable here.

Darko is the best customer service manager in the Ferrari business. Always attentive and respond to customer concerns in timely manner, A++++.

Best dealership - Service and Sales have been amazing! Highly Recommend

I had the pleasure of working with Sebastian Vollaerts for the first service of my new (well, new to me!) 458 Italia. He was extremely professional and made sure I was comfortable with everything. The team went out of their way to make sure I was happy. Thank you!

Sebastian Vollaerts took care of me on my 488gtb. Car had engine control fault light came on and engine misfire.It turned out to be extremely rare case and require fuel rail and injector replacement. Sebastian kept me updated through out the process and gave back a perfect car after warranty work. Overall experience is excellent, highly recommended!!

Darko has been exceptional, from attention to my Ferraris to personal care and service. I would highly recommend to anyone who has a beloved Ferrari this service center. Unparalleled service and attention to detail. Thank you.

Dane is my service consultant. He’s very professional and knowledgeable. My vehicle was ready within 2-3 days as promised. Thanks Dane and all team! Wish you the deserved success!

Dane Brown is the best at the customer service game. Amazing service and excellent communication. Dane made my service experience smooth. Great working with you Dane.

Excellent and attentive service and Dane Brown at service is always available to assist you and solve your problems, a real star. The car is returned in perfectly clean conditions and the courtesy cars are of good quality.

I have had Lambos and Ferraris for over twenty years. I have two Lambos and a Ferrari now, just moved to Newport from Scottsdale and for the first time I brought my Ferrari to your place for service and couldnt be happier and satisfied with the service I got from your dealership and Sebastain Vollarerts. Sebastain totally showed me he cares and when I told him this is my first visit to the service department over there, he said I hope we can do a good job having your trust with our performance for future and he did. New customer for life. Thank youParviz

Great experience for my first time visiting this facility. Dane Brown was well versed in the Bluetooth issue I had coming in. We were also able to knock out a recall item and some car badging at the same time. I was able to wait in the lobby and got my car back in a very timely manner.

Once again, Ferrari of Newport Beach exceded expectations. I had a bit of anxiety when I decided to make a 12 cylinder Ferrari my daily driver but Darko Despotovic and the service team made that go away long ago. Highly recommended.

Sebastian Vollaerts is a good example of his generation. And while I would have preferred to maintain my Maserati in Mission Viejo, where I leased it, life is life and Im glad I can count on the folks at Newport. Now I just need to decide which machine to lease next. Good Luck, to those who deserve it.

I have been a BMW owner since 1996.I have had excellent service with BMW. Anytime there is a problem, I just call my service guy and he gets my car in and I have a loaner waiting for me.So when I acquired my Maserati this year I was not sure on how the service people at Maserati do their thing.So when I called I got set up to meet with one of the service guys DANE BROWN.I was impressed on how friendly and welcome he made me feel. He took the car in for service and gave me a loaner car! (To me a loaner is a must so I dont waste my time sitting at one place and waiting.)Dane kept me posted at all times on how my car was doing.Since then he has been my service guy for my car. Thanks for excellent service Dane Brown!Sincerely,Irene Tolentino, RNYorba Linda CA

Dane Brown quickly handled all of the manufacturer warranty issues I had with my Maserati and even identified one that I had overlooked. Car was taken and delivered the same day. Professional service well delivered. Brent Griggs

Excellent service. Bryan Clockel was my service manager. He is very responsive, knowledgeable and courteous.

Yannick Tovar made my experience excellent. He was quick to respond. Gave me his cell number. Texted me updates and he even drove my car after hours to meet me half way so I did not have to drive so far. I live in Palm Springs, Ca. He is polite, dresses impeccably, and a rare find in an employee these days.I was really impressed with him. Service was excellent. Thank you everyone! Valery Neuman

Darko Despotovic is the master of high-end customer service...polite,knowledgeable and experienced...he treats my Ferrari like it’s his!

Sebastian Vollaerts is an outstanding asset to Ferrari of Newport Beach. He was very professional, listened to my problem, and called me back as soon as he knew what the problem was. It was a pleasure dealing with him.

This is how service on your car should be, good communication, accommodating to your schedule and quality service. Other dealerships could learn a lot from Ferrari and Maserati of Newport beach on how a service department should be run.

Dane is awesome, he gained back my business, for people like Dane is why I am willing to pay a premium in service. two thumbs up!

Dane Brown has been the best service personnel I have ever dealt with in my 50+ years of car buying. I have owned over 200 cars in my lifetime and at least 40 were new cars, and never had such attentive and understanding representative.

Always my favorite place to go~~

Darko Despotovic!! He is the best!! He is very kind. In the future, I want my Ferrari to be serviced by him again and again. I am very satisfied with my experience at the Ferrari of Newport Beach Service Center.

Got my Maserati GT serviced. Convenient.

You will get better service in in a gas station than at Maserati service department do not buy a car from this place unless you planning to service your car yourself

Dane Brown went above and beyond for me. My experience was great

Doug (service mgr) and Bryan Clockel did a great job. FOC is a class place. I only take my car here for service as its always done right.

Bryan Clockel gave a very professional and quick service despite of dealing with a LOT of cars

There is no way to contact Maserati Service center. Website, text, phone call, voice mail, none of them work.

Dane Brown has always given me excellent service.

Thx Dane and Yan for taking care of my car and networking with the tow companies for delivery back to my home washed and ready to go ! ST

Sebastian Vollaerts is great to work with in the Service Department.

Darko and Brian are so helpful at Ferrari service. First class service!!!

Dane Brown - the man! Thorough, professional.

Washed the car lol...but extremely expensive for maintenance

Gorgeous dealership for high end cars!

Sebastian was great to work with.

Excellent service, timely service, friendly service.

Bryan Clockel is the BEST!!!

Nice service!

Took a customers car there for service

Great service.

Bought my first car there

Excellent Place!

Found my Ferrari here

Meeehhhhh .......