I am working on national TV and I have never seen so much beautiful little paradise as the one that Ed Huber create in our backyard. I was a little concern about some reviews but after the results at home, I just can say that he is an artist, absolutely professional and taking care of the minimum details to convert his work in a master piece. After knowing him I can assure you that our experience was the best and that it is very unfair that some people can be able to write such horrible reviews for the only reasons that they wanted to add improvements to their plans without paying it cause this is the kind of work that as soon as you are seeing results... you want even more!!!!This is the most beautiful backyard we have never imagined. Thanks Ed.. you are really the best!!!!
Ed Huber worked on our pool in Hollywood and did an outstanding job. He started promptly and did all the work within our budget. He is very good at creating beautiful waterfall pools. He also put together the paver people that did a wonderful job on our travertine pavers. We were very very happy with Eds work on our pool.We looked at other reviews but noticed one thing, no one that had a bad review ever posted a photo of the work they were unhappy with to show others. We checked around, including other projects he did and we checked with the BBB and everything checked out. No problems. Ed was also highly recommended by some pool companies that did not work on waterfalls.Based on the beautiful and on time work Ed did on our pool, I would have some serious misgivings about some of the poor reviews. I have posted some pictures of the pool Ed did for us. We were very pleased.
My experience with Waterfall Pools owner Ed has been amazing. He built my pool back in 2005 and completed it exactly as expected and on a timely manner. Ed stayed in touch was me making sure everything was properly functioning and to let him know that if anything was not working to contact him so he can fix it immediately. Fifteen years after he built my pool, I decided to expand the pool so I called Ed back to do the extension. Again, Ed did an amazing job! The pool was built exactly how it was designed and finished in a timely manner as promised. Ed arranged everything from getting permitting, electrician, landscaping and more. He would always go out of his way to make sure everything was cost efficient.
I now have a real paradise in my backyard. Ed Huber was such a nice man. He took our battered and ugly waterfall pool and brought it back to life. He worked so fast and with such nice workers who where always courteous and professional. He was reasonable and always wanted to make sure I liked each stage of his work. We had hired a guy before who charged us $750 for sketches and did nothing else. Ed came to our house looked at our backyard and brought us a beautiful large colored drawing of what he could do. Each section clearly spelled out costs and order of work. No surprises. Work was clean and detailed. I would have no problem vouching for the excellent job he did.
I met Ed Huber last year after consulting with many other pool companies. I was walking my dog thru my neighborhood and noticed his sign. I took a screenshot of it and called him. From large to small, I met them all and received estimates. Ed, came over to my house and presented samples of his 30+ years of work. He presented me with a rough idea of what my pool would look like and the estimated cost. He invited me over to my neighbors house and I saw the beautiful masterpiece he had just completed. I spoke with my neighbor and he vouched for Ed and his work. When I was ready to make a decision, I reviewed all of the estimates and took the designs into consideration.Eds design just stood out from the rest. It wasnt a professional digital drawing but I understood Ed was Old school and not sophisticated like the other companies. This didnt bother me because hes a true artist. I did thorough research and discovered all of the negative reviews and comments on Ed and his company. This was a major red flag since I was going to make a major investment and it was my first time building a pool. I called Ed over to my house and expressed my concern. He was open and transparent about his issues with a former client who has formed a vendetta against him. He provided documents backing his side of the story. I let it simmer and I made the decision to do business with Ed. He came over to my house once again and told him that even though were signing a contract, that man to man what was most important to me was a handshake deal and commitment on my expectations. We looked each other in the eye and shook on it in November 2017. With the holidays and everything the longest part of of the entire process was the permitting. In January, I got a call from Ed and said our permit was approved and he was ready to start the job. I came home one day and my backyard looked like a war zone, I was sick to my stomach but Ed reassured me that everything was going to be OK, this was part of the process.Thru the entire process, Ed and his assistant Patrick were on the job every day. This was a concern going in that they would take a deposit and then not show up consistently which was a horror story I heard about other pool contractors. Ed was focused on my pool 100% every day until the foundation was built, then we had to wait for inspections. Of course, he would maximize his time and start another project while this occurred but as soon as the inspection was passed, he was back on my job completing the project. I know this to be true because I tracked the permitting and inspection process on my citys website to verify. Trust but verify is the way I was raised. Ed completed my pool and it met expectations. A masterpiece! (see pictures). Now if Im being totally open and transparent. Did we have some miscommunication issues on expectations? Yes. Did Ed make it right? Yes. After contracting, I wanted to upgrade to all Jandy equipment, Ed discounted his proposed equipment from the contract and I paid the difference. He bought the Jandy equipment with his vendor and I benefited due to his contractor discount. I had a persistent small leak issue after the pool was completed, (which I hear is common on new pools) and Ed made sure it was corrected. He stayed on it and made sure it was fixed. Thru the entire pool project from start to finish, Ed always answered his phone and if he didnt, he immediately called me back. I really liked this about him because communication is key. Even when my issue was a problem or headache for him, he answered. This is the reason I am writing this review because I believe Ed is unfairly being trolled on the internet with negative comments and reviews to destroy his business. Is he old school, yes. Does he have a 2 man crew, yes. Does he complete his projects and live up to his word, yes!!! What you need to know about working with Ed is that you need to set expectations with him from the beginning and on paper. He goes by his contract. Read all of the fine print and understand what it means. I recommend Ed!
If anyone wants a company to build a beautiful pool paradise then Ed at WaterFall Pools, Inc. is the best choice. He is a master creator of changing or creating a pool heaven which will not allow you to sleep, because you will constantly want to look at the Utopia of his design. The price was fair and I was astonished after it was completed. Thank you for the beautiful bar stool and table built inside my pool its high standard excellent.
I called him to get an estimate to install a new pool, and he was so rude, he acted like I could not afford his company, then went on to say he could not do any work for 6 months. When I stated we wanted to begin the project sooner and thanked him for his time. He just hung up on me. Seriously nothing just hung up. So rude!! I would never use this company! What a lack of professionalism.
5.0 star rating 8/8/2018I hired Ed Huber of Waterfall Pools in May 2018. Ed did a fantastic job building a waterfall for my pool. He explained every stage of the job, started and finished the job on time and did not charge me anything but was agreed on. Ed was diligent & supervised and worked on the job even on the weekends to get it finished. The waterfall passed inspection with the city of Davie with flying colors. What I loved about Ed is he is so passionate about creating beautiful pools and waterfall. He even gave me free advice on how I could improve on my pool that was being renovated by another pool company that I had hired before I met Ed. That other pool company did not meet deadlines and dragged out the job for months. The supervisor of that pool company never came out to my pool and supervised the job ever, worked many pools simultaneously and was not consistent in showing up to finish my pool timely. I did not have a five star experience with that other pool company and they left my pool with an unresolved leak and has made no effort to fix it. I wish that other pool company was as dedicated as Ed Huber to please me as a customer. I would definitely recommend Ed to all my friends and family. My waterfall looks great... Ed landscaped it tropically and lived up to all my expectations!
Not a good review at all.Phase one was named “Excavation”. In the contract, it states that this part had an allowance for up to $2500. (Remember this detail) The dig for the pool started immediately. Ed brought in a small excavator to dig out the pool. The subsequent hole that was dug turned out not be dug deep enough. This was only brought to light by my husband questioning the depth of the pool (it was noticeably shallow) because 6 feet was stipulated in the contract. The hole that was dug was about 4 feet deep. It would’ve stayed at 4 feet, too, because Ed didn’t want to bring another machine out to fix the depth.Ed finally brings out another machine and proceeds to charge my husband $4800 (minus the $2500 allowance for a total of $2300 we had to pay) for another 3 hours dig and 2 feet more. My husband questioned him with the fact that the messed up first dig was in fact an error on Ed’s part, not ours, so why should he have to pay for Ed’s mistake. If he would’ve brought the correct machinery out in the first place, the second trip would’ve have been needed. That’s when the red flag went off big time because he knew what he was going to do to “up sale” and make more money. My husband and I just wanted what we agreed on in the contract AND what the blueprint read. We paid the $2300 anyway just to continue the progress.Phase two was named “Forming”. This is where the shape of the pool took place. Ed has one guy working for him, ONE GUY, working approximately 4 hours a day. This employee was dropped off every day between 10:30 – 11:00 AM and was picked up every day between 3:30 – 4:00 PM. This employee would always take an hour lunch, as well as play on his phone all throughout the working period. Let me also emphasize that this employee would throw his trash in my bushes, in my yard, and in an outside cookhouse. His trash consisted of beer cans, cigar wrappers and butts, food wrappers of all sorts, and whatever he brought for lunch that had waste. Let me state that I have found all of these wrappers and cans tossed with force deep into my thick landscaping. It was more work for us to clean up after this employee. He even left his clothing in my yard, pants and socks. To state the obvious, this phase took a long time with this type of work ethic, and I was disgusted by the rubbish that was left on my property.Let me interject here, that once they dig, they leave all of the dirt that they dig for the pool, and make you responsible for getting rid of it. This is not stated specifically in the contract but is guised in the verbiage that “the Homeowner shall pay any associated costs for removal and replacement of objects or items e.g. landscaping, sod, air conditioning units, fencing, etc.” Ed told my husband it would be $1500 extra for the removal of the dirt, but my husband refused his offer and found somebody else to do it for $300. That’s when things started getting really bad. My yard also looks like a bomb went off in it. My grass is destroyed from the vehicle coming and going all these months and it looks like a dirt road instead of grass.Phase three was named “Shotcrete pool”. After quite some time on getting the pool formed, he then subcontracts the work out to shotcrete the pool. Shotcreting is the actual concrete base on the bottom of the pool. The subcontractors finished their work in ONE DAY. After that day, it went back to his one guy working a few hours a day. Let it be known, that we had to pay IN ADVANCE for the next phase, and our main thought was how long this phase was going to take. We were already sitting at 4 months, and the pool should’ve been done.Phase six is “Coping and Tile”. The coping is only half finished and cracked around the pool. Ed tried to tell my husband that to finish the coping he needed another $5000 that was not stated in the contract. The tile is referring to flagstone tile that was supposed to be installed around the pool and spa (we had an existing cave spa in this area that was incorporated into the blueprints). Continue reading my wifes review below.
Be very careful with this company. Its a one-man show. Ed, the owner is rude and very hard to work with. He will not listen and create a situation from day one to collect most of the money and keep you hostile throughout the project. If you ask him anything he will rudely response to wait until the end of the project and in the end when he has all of the money collected from you will tell you that is what you contracted him for. I regraded hiring him to relocate a small portion of my functional waterfall. He ruined it.Response after Owners Response: - 9/2/2019============================Ed, let me correct some facts here, I had a perfectly functional water fall but wanted to make it a 4-way spill that could be visible from all part of the interior of the house. When you can to give me the estimate you promise that you will make it something beautiful and maintain the existing boulder look of the fall. You also promise that you will take care of the two crakes in the path way. You not only ruined what I had before, but I think you are NOT CAPABLE of working with actual store water fall. If I would have known that you only work with Styrofoam structure, I would have never hire you.When I hired you and gave you the initial deposit, the first thing you did was knock down the functional water fall and start asking for more money before you could do anything. Yes, It was all about Money for you. You put the work on hold for week and a half just to collect 70% to 80 % before you could even create a Styrofoam structure. You not only collected most of the money but also collected $3000.00 additional in the name of fixing the crakes that are still there.During all your time you NEVER gave me any design or look that we could have agreed on. All you were showing me was your old and vintage album that I was not sure if it was your workmanship or someone else. From the start of the project, you response to any of my concern was to wait until you finish everything, you were going to make it beautiful but in the end it was no choice for me but to accept whatever you left it there. During all my time working with you, I felt it was a hostage deal and for me to get anything out of you is to give you more money, whenever you ask otherwise you leave the wreckage and walkout.As far as the actual water fall, it was not the look what I had before. You created a standing a standing statue, a Styrofoam structure, plaster with mud. It does not go with the other part of the water fall.All I can say, money comes and goes but Karma is Bad.
I used Ed about 15 years ago for a waterfall in my home . He did a wonderful job, I got what I wanted, he finished on time and I was very pleased with the job . I have since moved to a larger home and 15 years later I decided to remodel my pool . I contacted Ed through his website because I could not remember his number . Times have changed and we are in a paradigm shift and we now use social media / internet to have our voices heard. I could not believe the bad reviews. That was not the Ed I knew. I was a little hesitant because of the bad views, I decided to call him based on his last job he did for me. Im glad I did . He delivered again, I got a tropical oasis that I wanted, great job, fair price and finished on time . I could not be any happier . Quality work . Thank you Ed,
We hire Ed Huber to build a large Grotto and water slide. Twenty thousand dollars and a year later we have NOTHING! Ed keep asking for money, changing his original plan and laking on service. He is a one man company that will bring a guy and just drop him in your house to work. He will come every now and then to check and leave. This guys that he brings spend most of the time looking at their phones or smoking. He started the job with out the city permits and that is against the law. He also request money for the next phase without even finishing the first.After many disappointments, over a month of Ed Huber not showing to work, unanswered calls and letters we decided to demolish the little work he had done. We put a gazebo in the place that the grotto was supposed to be and we can not be happier. Now is up to the curt process.
I paid this con man in full, 28,000.00 to build a spa, waterfall and a shower and he didnt finish his job, keeping ask for more money to build my outdoor kitchen. He doesnt have a crew, not an email address, nothing! I gave him a deadline, which is today 9/30/2015 and of course he didnt show up to finish his job. Be careful with his scheme. I will seek my legal rights starting today in all venues ...also I have other contractors as witnesses for his bad work, he left his debris and garbage in my backyard. He is not professional. BE VERY CAREFUL IS ALL I CAN SAY! COMPLETE DISSATISFACTION WITH HIS BAD WORK AND I WILL HIRE AN ATTORNEY TODAY TO SEEK DAMAGES AGAINST MR. ED HUBER.
He did an aweful Job! Very bad tempered, unprofessional and rude. I do not recommend Waterfall Pools for anything. He is awful. Dont waste your money. He sales a dream job and does not deliver!
Edward Huber scammed us over $50,000. He took our money and left our job half done.He has a pattern of doing this in Broward County and is currently under investigation. Beware of doing business with him.
As others have stated here he is one of the worst out there. I lost a ton of money with another crook company Nationwide Pools that went under so hired Ed for the waterfall, bridge and plumbing although my warning flags were up all over the place. Handwritten contract stating his computer is broken, gaping holes everywhere on the contract with no specificity at all. I persisted and held him to specify clearly all items through a marathon 4 hour session.I was building this pool by myself after my Nationwide experience and Ed decided to bury me all along as he could hoping for upcharges that I had robbed him by strongly negotiating his contract. During pool gunite I noticed the bubblers niches were not piped for electric. I told Ed that we should do this as it will be difficult to fix later. he told me this can be easily fixed later by cutting the concrete, of course this ended up costing me over $3000 later with other contractors for concrete cutting and electrical.Ed quoted me $1000 for electrical conduit but later ended charging me $2000 extra, he begged me and said I am sorry, I made a mistake quoting you. I paid him the extra amount and later noticed when the piping buried and pavers done that three of the lights did not have conduit installed - 2 pool lights and 1 bubbler. He just left the unterminated outlets in the pool wall and charged me the full amount anyways.The waterfall was terrible when he finished with it, an eyesore for the eyes. I had to hire another company to finish the waterfall for me at double the price. He contracted to do a bridge but never took it on saying he did not quote right price for it and will make no money on it.Rude, unprofessional service throughout with Ed screaming at me and my wife even when he was inside our house. Working with him was a nightmare NOTHING was delivered on time or to our satisfaction. This is obviously a hardened pool guy that has been harassing people for years but now finally customers have a voice thanks to the internet reviews. See Eds reviews on Angies List, Yelp and Google Reviews they are all Fs but he has a BBB A+ that he paid for. Too bad nobody trusts BBB anymore. Time for consumers to eliminate this crook out of the pool business in South Florida. I have worked with many contractors for building my pool a few exceptionally good ones, most average but none so horrid as Waterfall Pools.
Terrible experience! Do not hire Edward Huber from Waterfall Pools Inc.He quit my job and my 2 neighbors jobs and walked away with all of our money.Complete disaster...