Excellent customer service. They worked to resolve all issues and repairs were reasonably priced. We will definitely use MacDonald Motors in the future.

This dealership made buying my new truck an easy process. The customer service I received from Chip Jones, Mary McDonald and every other person I spoke with in the building was unparalleled! I’m happy to have this dealership in my neck of the woods and know I’ll get great service on my vehicle in the future.

Listen, I know sometimes people give 5 star reviews because they really want to make the recipients feel good, but I rarely leave will leave a 5 star review. These folks hit it out of the park for me. I walked in cold asking about financing and in 10 minutes I was on the lot shopping for a new truck. It only took another 5 minutes to pick the best truck for me. No pushy sales tactics and no fluff in the cost. The owner personally worked with me to get me on the road in that truck that same day. And it was a Saturday on a holiday weekend, but she made it all happen, worked the numbers to fit my budget and made sure all the bases were covered so I could drive off right away feeling great in my new truck. Honestly, I’m still shocked they were able to make my sale in the short time we had, even though we are from out if state. Sure I know that in the end dealers want to meet sales goals. But MacDonald really made me feel like it’s about what works for me. I’ve never had such an outstanding buying experience. If you want a great price on a great vehicle without any bull, go here. They will always be my first call from here on out (and we live a couple of hours away.) Thank you very much to all the fantastic staff at MacDonald. I couldn’t be happier.

Bought new tires, great deal, and had all 4 done in about an hour. Staff were polite and friendly. They are also one of the only dealerships in the area that has the new Bronco * it is not for sale it is a demo only for test driving.*

After buying a truck at Macdonald Motors yesterday where I trusted them totally. Didnt read what I was signing, (as I trusted them} They pulled a fast one on me, I agreed to a deal with them based on the sticker price of the truck and the allowance number they gave for my trade. All seemed well. This morning as I am filing all the paperwork in my office, I noticed the selling price on the bill of sale was $2,000.00 more than the sticker price. Was I surprised. They did this and did not tell or even hint it was happening. When I returned to the dealership and confronted them, all they said was, yes, marked all our vehicles up yesterday $2,000.00 because of supply and demand. Now we all know the cost of all those vehicles on the lot will be paid for at the base price of the sticker less what they buy them for. Ford did /will not charge them $2,000.00 more than the sticker price of my truck. I cant believe this is ethical or maybe even legal. I am going to check into that and will report back to you. Anyway it is a dirty, sneaky way to do business so folks, be ware before you put your name on the line or even when you make your deal at Macdonald Motors in Conway N.H. Your going to be underhandedly charged more than what you see!!!

Great truck, best one I have ever owned. The staff was terrific, they were very informative and friendly. Thank you

Had a spray on bed liner done. The linef looks great. Found some loose screws on some of the hold downs that were taken off. A quick fix, but not what I expected.

McDonalds was paramount in met the needs for our business. Thank you

Mixed experience. Maintenance was easy to schedule and technicians know what they are doing. Service writer seemed put out to discuss a very real issue with my hatch and talked down to me. Body shop guy was interested and thoughtful about my concern. Showroom and waiting area are very shabby and furniture is worn and feels unsanitary.

Stopped in and was helped into a new F150 with no pressure but plenty of of attention and professional help. Family owned and I felt and feel like family when I am there.👍 Thank you McDonalds Ford

I’ve been a regular customer of Macdonald Motors for 8 years now, and in all that time I have never once had a reason to question or criticize the work that they’ve done for me. I now know all the regular staff — and the owners! — by first name and they’ve been generous in finding a loaner car for me to use when mine was being worked on, for example.The work that has been done on my car over the years has always been professional and very thorough. No complaints there! My car now has more than 150,000 miles on it and we (Macdonald staff and me) all feel pretty confident that I can go for 200,000 if we continue to treat it with the care that Macdonald Motors has always given it.

Hard to Believe that in this day and age there are still auto dealerships that will lie to your face and tell you that they have performed work that they never performed and give you your vehicle back in a Condition that is Unsafe to drive, But here they are McDonald Ford. The Owner is particularly nasty and a Flat out liar! Stay away!!! Can I give ZERO stars???

2nd time I bought a car here and though I have a specific price point and milage that I look at for a car I have been able to find the car at macdonalds motors.

MacDonald Motors recently went way out of their way to help me quickly repair my Ford F150 pickup truck. When they found that the part I needed would take over a week to arrive they called other Ford dealers in the county to not only locate the part but they picked it up and had me back on the road in a matter of hours not days. I didn’t have to ask them to do this they did it on their own initiative. As someone who relies on their vehicle for work this makes a huge difference for me. They have always provided me with great friendly competent service that I have now come to rely on. Hands down 5 stars across the board.

Great staff very helpful aj m is great, Mark is the best if your looking for a new car

Good service - friendly atmosphere.

Mark was great getting me in New vehicle I wanted.

Wonderful buying experience. Chip Jones made it easy and was very accommodating.

Just a nice easy way to buy a truck ...great guys!!!

Was great 👍

Friendly & Quality service

Great place to buy a vehicle and to have service done. Also best Ford Parts department around. Joe will go the extra mile to suit your needs!

They are very nice to do business with

I recently dealt with Roger over in service. Im a car dealer and we had a mutual customer who was having issues with the vehicle I sold them. Roger kindly gave me a call and let me know what was going on with the vehicle. We were able to reach a resolution and get the issue resolved. I appreciate the help and professionalism!

McDonald auto car service they calculating $21,000 thousand dollars something 🤣after that I decided to take new York to service my car and I made it here for only $ 1800-Eighteen hundreds dollars onlyo my god .Car towing company charge $1550 dollars only they are come to pick up from New York to Conway NH Macdonald motors ford and back to nyI spent there for three days to get reports of my car $21 thousand dollars ha ha ha so sadBut service worker guys very nice person taking nice 👍 helpful

Just bought a car from here what a fantastic job they did. My credit not great they were able to get me in a 2016 escape. Both John and Mary went out of there way to do everything. I had bought a 2011 Lincoln from here in 2012 and it was great then. Just keeps getting better will buy a car from no place else. If you want it they will find it. Everything from start to finish was outstanding. Best dealership around I suggest everyone try them for a car.

Ill keep it short and simple:Great environment, great service, great people, and I now have a great truck!

I have had an excellent experience with them. After checking several dealerships, I decided to purchase a used vehicle here. The 2010 I chose was completely cleaned (as expected), but it also was thoroughly checked over mechanically and had new tires, oil change, and brakes. After a test drive I reported a clunking in the front end. The vehicle was listed as-is so I just wanted a report as to what the problem may be. I left without confirming my intent to purchase. I returned about 10 days later to purchase the vehicle, and they had located and repaired the clunking sound as well. The financing paperwork was simple and quickly completed. It took longer to set up vehicle insurance than financing. If I had had previous insurance, that would have been effortless as well. They were terrific and there were no annoying sales calls from them between my test drive and purchase date.

We were in NH for the weekend and needed emergency work done on our vehicle. MacDonald Motors accommodated us quickly and courteously. We were able to drive home safely.

I just leased a beautiful 2019 Lincoln MKC from MacDonald Motors and I have to say I am beyond pleased with the experience. My salesperson, John Chapman, was absolutely awesome! He was so friendly and patient with me. He answered all of my questions and I had a lot of them! I never felt pressured and he made me feel very comfortable during the entire process. John and his team went above and beyond to find the exact car I was looking for at a price that couldnt be beat! On top of that, I really felt like everyone that I came in contact with at MacDonald Motors really appreciated my business :-) Lynn H

Van broke down 8 months ago and this dealership said it would be 2000 to locate a leak in the engine and replace trans modular... I spent 200 dollars to get that diagnosis.Went elsewhere and mechanic found the leak quickly and realized van needed a new speed sensor. 600 dollars later it hasn’t broken down since(knocks on wood).Do not trust these people to fix your vehicle. They will get as much money out of your pocket as possible.

Mary and the folks in the autobody department were excellent. They helped navigate insurance questions that my insurance company was unable to explain. Their work was impeccable and they were very flexible in accommodating my schedule. I had a great first time experience and will be going back again.

We want to thank the folks at MacDonald Motors for a great experience with our lease of a 2019 F-150 truck. Jeff in sales for getting us the price and truck that we wanted, Matthew for putting together our financing and making it so easy, and John for taking the time in showing us everything our truck has for options before we even drove off the lot. We have bought many vehicles from them in the past, and came back to the dealer that makes you feel like your business matters, and gives you that small town friendly feeling where they know you by name and truly appreciate your business. Thanks again, Scott and Andrea.

Bought a car from necessity one year ago! Today took it for inspection at their affiliate and the breaks and rotors are gone o. Front and back. If this car had been checked as it should I wouldnt have a big mess to fix. Not impressed!

Very helpful on a parts request. The parts department tech went above and beyond. This experience will have us stopping here first when its time to purchase our next vehicle. Thanks!

In the course of our summer road trip, we hit a pothole and needed to get tires replaced and a bent rim worked on. A friend recommended that I speak to Mary and the folks at MacDonald Motors and I am very glad that I did. They were incredibly gracious, knowledgeable and reassuring. The work was done quickly and well. We were able to resume our long trip home to Miami with peace of mind and the rare good feeling that you get when you know you have had good and honest people work on your car. Now, if they could only open a satellite shop in Miami, Id be set!

No, we didnt pay to fix something that your technician broke. You stated a headlight issue. (Which we paid for)

Came in w/ no appointment got helped immediately replaced my battery got a pro rated warranty on old one. saved a lot of money for me. parts dept very helpful finding a 3 year old invoice. roger got travis to test and replace right away. just thought I would thank all of you for 5 star service in sub zero temperatures while I had coffee

Last February I had a minor accident with my car and brought it to the body shop. They were professional and prompt in fixing my vehicle. Mary was extremely approachable and helpful, and accommodating when I had an issue with the insurance companys check.When I decided it was time for a new vehicle I went back to MacDonald Motors. John was very helpful and made the whole process quick and easy. My new car is great and I would definitely recommend the whole team.

Our experience buying an suv at MacDonald motors was wonderful. Our agent, Mark Clark was exceptional. He was helpful, friendly and made us feel very comfortable. We would highly recommend him and MacDonald Motors. Thank you for making it a pleasure to work with you. Nancy and Arthur King

Normally dealing with sales people is NOT a good experience and not my favorite thing to do. I hate the game they play and the stress of it all. But I have to say that it was such a pleasure to purchase our vehicle with John Chapman. Everyone at this family-owned dealership is wonderful and very knowledgeable.They treat you and take care of you just like family. If you are in the market for a vehicle, I HIGHLY recommend you give them a try. Thanks Macdonald Motors!!!

I wish to give the highest possible praise to Mathew Neal of MACDONALD MOTORS, not only as sales person but as problem solver. Unexpectedly I got a government contract that required a truck with specific requirements. I had little time to find one and had every dealer in the valley looking for it. The only one who found it was Mathew. He brought it in from somewhere else, had it serviced and ready to go with only an hour to spare for my first run. He managed the financing and insurance during that hour. He was amazing.Theodore Sjogren

After finding a truck at Berlin City that was comfortable on my husbands back, it was an even better feeling to find the same truck locally. A small local dealership Macdonald Motors made us a better offer than the bigger dealership. My husband and I are so pleased with the service we received at Macdonald Motors from Mary and Matt. We are proud to bring our business back local.

Super friendly but unwilling to negotiate - I purchased a car from them this week. It was a good car, but their price was at the top of the KBB pricing. I asked them six times to move on the price, they claimed that had no room eventually they came down $100. I found this to be laughable. I bought the car anyway and I like it. BUT They do not have my customer loyalty because I feel like I got a good car and at a high price. They could have done better. That said, they were extremely friendly, so thats cool. - This is an update now 8 months in. 2 Months ago my transmission blew in the jeep I bought. It was out of warranty, but McDonald Motors made no effort to help or try to work with me to get it fixed at a reasonable rate. They said there is nothing they could do. Truth be told, there was plenty they could do. I realize I was out of warranty, but a good dealership will work with customers. They could have reduced some labor costs or something. In the end I do not trust them and will not bring my car to them for anything and will not buy from them again. I had to spend $3000 dollars to get my jeep back on the road. .

I recently purchased a 2015 Ford Focus. My sales person was Matt. He did a great job getting me a good, affordable deal. Everyone at this dealership is great and absolutely top notch professional. I would recommend them to anyone!!

A big shout out to Matt, and Jeff theyre hard workers. They made everything effortless, and easy to comprehend as a first time buyer. I will certainly recommend these folks to anyone looking for a vehicle.

My husband and I loved our experience with Tim and the GM. They answered any questions we had . They took my care in trade for what I wanted for it. They made us feel like we were at home! Four days later I ended up with a flat tire and they covered all charges!

I lost a wheel bearing coming back from a trip to Northern Maine, while driving through Conway. These good folks made room for me on their very busy repair schedule, did a great job and got me back on my way. I cant say enough good things about the experience!

I was in the market for a used Ford F-150 SuperCrew and I had a great experience finding a vehicle that fit my needs with John Chapman at MacDonald Motors. John was very approachable, knowledgeable, and provided exceptional service from showing different model options and packages to a thorough review of the truck upon purchase. I plan to return for service.

Patiently waiting for a long standing issue I have had with the Sales department at MacDonald Motors in Center Conway. I and my husband have been a loyal customers for many years. Since 2004, my husband bought 2 new pick up trucks there, and I bought a 2012 Ford Explorer. Subsequently I also purchased an ExtraCARE extended warranty on my Explorer. Furthermore, we have both used their service department for most of our repair and maintenance needs. Since this is the most convenient Ford location for us we have been using them despite the situation that originated in 2011. As people in the Valley know there are no other Ford Dealers in the area. The consequence of lack of competition has had its toll on us. So we shall see; I shall hold back my opinion and further commentary until I am told what the resolution will be (if any) on this long standing issue. They now have the opportunity to right the wrong. Hopeful but grounded. Stay tuned ...........

My experience at Macdonald Motors was extremely POSITIVE! I dealt with the collision repair department and they were able to fix my vehicle within two weeks and actually two days earlier then quoted. The gentleman that I dealt with was Chris Lyman, I believe he is a true asset to Macdonald Motors. I felt that he was extremely honest with me with every aspect of the repair. I could go on about the high quality of service here from all employees they are not your typical car guys. When I went to pick up my vehicle my expectations were exceeded. They did a GREAT JOB! Definitely would recommend and really dont know what those other guys are talking about.

Recently purchased a 2014 Ford Focus. Matt was my salesman, He went above and beyond by driving the car to me while at work for a test drive. Very professional, made the whole sale a breeze. I would recommend them to anyone!! Will be back for the next one!!!

My experience was really great. They were not pushy and gave me the facts about the truck I was interested in. John was very nice and helped me in the comparison to the other truck companies I was looking at. At the end John and Macdonald motors sold me a truck for a great value. I did not leave the dealership feeling like I got talked into the truck, I truly love it and am happy with the people that work at Macdonald Motors. I cant say enough about how easy the process was compared to other places I have been.

On May 6 we turned in a 2016 Ford Explorer we had leased from MacDonald Ford, the Credit Manager processed the paperwork. At the time we asked for any relevant paperwork and were told there was no paperwork to give us. On May 17 I received a less than pleasant call from Ford Credit demanding to know where the car was, as they had no record of it having been turned in. I called the Ford Credit Manager who was quite defensive, said he did his job and after a second request for paperwork to prove that the car was turned in on May 6, the paperwork was emailed to me. No apology for the way we were treated by Ford Motor, no offer to make sure the situation has been rectified. Up to this point, I have enjoyed my relationship with MacDonald Ford. Their service is outstanding. After this poor customer service on the part of MacDonalds Motors, it is doubtful I will ever lease a car from them again.I have changed my review from two stars to 4. I received an email fro the dealership assuring me that Ford did indeed have a record of my leased car being turned in.A 5 star is not possible due to not providing me with any type of receipt when I turned in the vehicle, despite my requesting it. Second there was no offer to contact Ford on my behalf or to assist me in any way when I called the dealership immediately after I received the inquiry from Ford.

Traded truck in on used 2015 ford 150 while on vacation. John was very friendly and helpful. Need to be a little more thorough but all in all great experience. Thanks from john in west virginia.

Very disappointed. Wont go there ever again. Charged me for something I didnt know about. If I could give negative stars I would

We have bought many vehicles in the last 35 years, and I have to say this last purchase from Macdonald Motors was the best experience yet.Mark in sales was extremely polite and found us the best possible deal on a new 2018 F-150 4x4.We will certainly recommend Macdonald Motors to our family and friends.

Super helpful when we needed a battery. Even though they didnt have one were able to install one that we found in a timely way helping to avoid further vacation interruption.

Macdonald Motors, Mary Macdonald and The Sales Staff, made buying our new truck a pleasure. They Treat people with respect and help them get exactly what they want. There service is fabulous, Highly recommend them for your vehicle and service needs.

I purchased a used dodge caravan from John in north conway he was helpful well informed and made the process very easy. but it was after the purchase that he went above and beyond to help me create a christmas miracle by delivering my purchase to my place of employment on christmas eve allowing me to maintain the surprise Thanks for your help

Terrible experience with this dealership. Bought a 2004 Pontiac from them with 61000 miles on it back in April of this year and just after the 30 day limit I have had nothing but problems with the car. The ABS module went, the transmission is leaking from the gaskets, seals and pan, need to replace the steering rack only 5 months after buying it. Not only that they gave it a sticker with an exhaust leak, rusty brake lines that just blew out today and worn tires that were so bad that the steel belting was showing on the front drivers side. (Which I replaced about 2 months after the purchase). That many problems dont just happen not even 5 months after buying a car that was supposedly inspect able. I sent them a message on their Facebook page addressing my concerns and they responded with sure we will look at it for you and they proceeded to tell me that there was no exhaust leak and the abs module had gone and it wasnt an expensive job. Come to find out it is a very expensive job. Also the transmission either needs to be rebuilt or completely replaced. While trying to talk to the service department they said they dont know potiacs when in reality any ASE certified mechanic should know GM cars. Also if you sell the car you should know something about it. Do not buy a used car from this dealership, you will be buying a piece of junk that is way over priced. $7000 for a car that needs more work then its worth.

Took very good care me. Treated my issues with professionalism made an unacceptable mechanical situation acceptable in their repair

Just bought my 3rd vehicle from MacDonald motors. These guys are the best. Autobody, service, sales they got it all. Thank you.

The people in the service department are fantastic! Knowledgeable, quick and kind. I would recommend them to all!

I got an amazing car in decent condition, John was great and friendly helped me the whole time, will be recommending th I place to mah friend

Good people. Pricing starts a little high. Do your research.

Sales manager attitude didnt seem to care about selling a car. Ill just sell it to someone else. Everyone else seemed pleasant.

Friendly no pressure sales staff, Good to deal with, made my wrangler purchase a breeze (thank you guys!)

John made it quick and easy to purchase our new vehicle. All the team members at Macdonald Motors go above and beyond, definitely recommend their dealership!

Always take our Truck there, friendly and helpful people.

Easy, fast, stress-free! Wonderful to work with!!Thank you Matt!

Great place

Only had warranty work done, but theyre always helpful. Not the quickest, but theyre always great.

Could not ask for a smoother deal,no hassle no setting in the salesman office for the day,agreed on price and the deal was done!John personally drove the Mustang to my homeThanks again

We bought a car from John and the experience was easy and great!

Thanks for my new motor on my new used SUV thanks Roger and Carl you both have kept me grounded Thur this whole ordeal Thank you!

Crooked company run by a crooked family. Better to buy your car from another dealer.

Experience was wonderful. Thank you!

First purchase from this dealer, and they were exceptionally friendly, even the owner of the dealership assists in the purchasing process.

Great service department

Awesome service. Thank you.

Stopped with an emergency problem, told us they could look at it in the middle of next week! You are telling me they cant even hook our truck to a computer for 10 mins. Bull. Glad I dont live around here.

Great service!!!!

Good service

Good service, honest

I wish I could put NO star

Thanks for help!

They took me at the last minute to fix my F150. It took longer than expected, a part was missing, but I didnt charge that extra time. However of all the new car dealers I have visited in my life, this is the ugliest, oldest and not at all inviting showroom. I didnt dare sit on the couch, which was the only place to sit and wait for service.